Terrace/patio
Check availability

Reviews of Tivoli Avenida Liberdade Lisboa – A Leading hotel of the world

5 out of 5
Tivoli Avenida Liberdade Lisboa – A Leading hotel of the world
Avenida Liberdade, 185, Lisbon

Reviews

9.0

Wonderful

Rating 10 - Excellent. 631 out of 1001 reviews" "
Rating 8 - Good. 254 out of 1001 reviews" "
Rating 6 - Okay. 70 out of 1001 reviews" "
Rating 4 - Poor. 31 out of 1001 reviews" "
Rating 2 - Terrible. 15 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Alexandre, Aventura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great service, rooms a little bit dated..
Stayed 2 nights in Apr 2024

10/10 Excellent

JORGE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel in heart of the Lisbon .
Stayed 2 nights in Apr 2024

10/10 Excellent

jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, very pleasant stay. We stayed 2 nights. I had booked a room for 3 adults (my husband and I and adult son). We got into room approximately 3:00 pm after red eye from the States. The room had 1 king bed. Called the desk. Told other bed would be brought in at turndown. We were tired, needed a short nap. Had to pay for an upgrade to get another room which had a pullout coach. Room was very nice but another E150/night. Finally settled in new room, decided on short rest and construction began which continued for several hrs. Talked to desk again, they apologized and said it would stop 6:30 pm. The desk did send up some wine and fruit as an apology which was a nice gesture. The lobby has a bar area which was very nice and served a light menu. The hotel overall was wonderful. The staff was attentive. I would stay there again, but I would check room accommodations first
Stayed 2 nights in Mar 2024

6/10 Okay

raj

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Great location.
Stayed 5 nights in Mar 2024

10/10 Excellent

DAVID

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and property
Stayed 5 nights in Mar 2024

10/10 Excellent

Gessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All perfect.
Stayed 5 nights in Feb 2024

10/10 Excellent

Gessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We really love our stay! Friendly staff, high quality services!
Stayed 2 nights in Feb 2024

10/10 Excellent

Gessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really love our stay! Friendly staff, high quality services!
Stayed 3 nights in Feb 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place
Stayed 2 nights in Feb 2024

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with a good location Staff was absolutely amazing
Stayed 3 nights in Feb 2024

2/10 Terrible

Kamila

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
First arrived, tipped €20 for valet parking and luggage care. Told that they will care after our bags and take to the room immediately. Checked in and I went to the lobby bar with children for snacks. After 1 hour noticed our bags still left in the doorway, basically staff was waiting for us to come to the room first to get another tip. Consider ourselves fair to good tippers but didn’t like that behaviour. Following morning we decided to stay another night in Lisbon. My husband went to the reception at 9:30am to check availability and rates to extend our rooms. Sat there nearly 20mins and told that hotel was full and to come back 10-15mins to find out if the hotel has any available rooms, so we said that we come back after breakfast. The breakfast finishes at 10:30am. Got to the breakfast just before 10am. Was told there will be a couple of minutes wait for the table but noticed there was 4-5 other parties already waiting for the tables. While waiting decided to look for an availability for the hotel room, see there was available rooms as the same rate as the night before £520 per two rooms per night. My husband left me and children for breakfast and went back to the reception to ask if I book online can we keep the same rooms. Was told to wait, waited another 10-12 mins then was told if we book online we couldn’t keep the rooms but if we book with hotel for rate £800 we can keep the rooms. At the same time no breakfast table as time run out. no rooms, very disappointed
Stayed 1 night in Feb 2024

10/10 Excellent

Cori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Glens

Stayed 5 nights in Dec 2023

10/10 Excellent

Michael

Stayed 2 nights in Dec 2023

10/10 Excellent

Maelene, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful hotel at the heart of Portugal
From the time we arrived to the time we left, we were treated exceptionally well by the staff of the Tivoli Avenida Liberdade Lisboa. Their facilities are very well kept, the room (especially the bed) was comfortable, and last, but not least, their staff was friendly and always very eager to help. We really enjoyed our stay there. I would not hesitate to stay here again (and we will). Nor would I hesitate to recommend this hotel to anyone.
Stayed 2 nights in Nov 2023
Response from Barbara Candeias on 15 Dec 2023
Dear Francis,Thank you for choosing to stay with us. We are pleased to read your feedback and to know that you enjoyed your experience at the hotel, even if the waiting times were longer than expected. We look forward to welcoming you back whenever your travels bring you back to Lisbon.Kind Regards,Bárbara CandeiaLuxury Services Manager

4/10 Poor

Kristi

Travelled with family
Liked: Staff & service
Disliked: Room comfort
No hot/warm water
We had 2 rooms and there was no hot water at all, not even warm water to take a shower or just wash hands. The color of water was not clear either. The rooms are small and carpets need to be changed and or tile put in. It was super noisy outside as well.
Stayed 1 night in Dec 2023
Response from Barbara Candeias on 15 Dec 2023
Dear Kristi,Thank you very much for your feedback. We sincerely apologize for the situation you mention, which was completely unpredictable.I hope we can connect and perhaps you will give us another opportunity, at some point in the future, to show you the high standards of service we can and do deliver.With renewed apologies.Bárbara CandeiasLuxury Services Manager

10/10 Excellent

Ronald

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place and friendly staff.
Stayed 1 night in Nov 2023
Response from Barbara Candeias on 15 Dec 2023
Dear Ronals,Thank you very much for your feedback. We hope to welcome you back soon again.Kind Regards,Bárbara CandeiasLuxury Services Manager

10/10 Excellent

KEVIN

Stayed 3 nights in Nov 2023

10/10 Excellent

Gessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was all good!
Stayed 4 nights in Nov 2023
Response from Barbara Candeias on 15 Dec 2023
Dear Gessica,Thank you for choosing to stay with us. We are delighted to read your feedback and know you enjoyed your experience at the hotel. We look forward to welcoming you back whenever your travels bring you back to Lisbon. Kind regards, Bárbara Candeias Luxury Services Manager

4/10 Poor

sajjad

Travelled with partner
Even though an upgrade room was available - would only upgrade for 200 euro extra a night - THIS HOTEL DOES NOT HONOUR THE VIP upgrade promise
Stayed 2 nights in Nov 2023
Response from Barbara Candeias on 20 Nov 2023
Dear sajjad,Thank you for taking the time to review your stay with us.Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Bárbara CandeiasLuxury Services Manager

10/10 Excellent

JoAnne Fiona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a prime location
Stayed 4 nights in Oct 2023

8/10 Good

Wei, Los Altos

Liked: Cleanliness, staff & service
The location is nice. But the room the first night is noisy due to an upper level restaurant till 2 am in the morning. The bathroom does not have a vent fan and the window could not be open.
Stayed 6 nights in Oct 2023

8/10 Good

INDRANEEL

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
For the price, the property was not a WOW factor
Stayed 2 nights in Oct 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adequate but expensive
Room poorly designed. Shower was clearly designed by a Frenchman, because the glass barrier was open at the end permitting water to escape onto floor. Nothing to hold onto in the shower. The plug for the hairdryer was difficult to find—it was hidden behind the shaving mirror. It was marked 120/230 but when using a hairdryer, only fed 120 meaning the dryer was anemic at best. Overall, the staff was very friendly, willing to help, but relatively incompetent. Breakfast was great. We spoke with a guest who is staying in a higher floor, and he mentioned that it was virtually impossible to sleep with the music coming from the top floor club. We were lucky because we were staying on a lower floor.
Stayed 1 night in Oct 2023

2/10 Terrible

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
DO NOT VISIT THIS HOTEL. Tivoli Avenida Liberdade Lisboa engages in criminal action and is belligerently hostile to U.S. citizens. We booked our once-in-a-lifetime trip to Lisbon in July and paid in advance for an Executive Suite with Terrace - three months in advance of our October trip to Portugal. Upon checkin our room was stolen from us by a guest that was a “friend of the hotel” and we were relegated to an inferior room without a refund for the difference in price between the room that we paid for and the inferior room that was forced upon us. The price differential in rooms is listed on the Tivoli website at Euros 190 per night. For our three night stay Tivoli stole Euros 570 (190 x 3 nights) from us. In addition, Tivoli unlawfully profited from a three month interest free loan of the stolen Euros 570 and continues to profit from the stolen money. For our “inconvenience” the manager of Tivoli told us upon checkin that we would be refunded the price differential between the two rooms and offered us either a spa treatment or a dinner - we chose the dinner. We contacted NH HOTEL GROUP, S.A., owners of the Tivoli, who has thus far ignored the theft committed by its manager. DO NOT VISIT THIS HOTEL.
Stayed 3 nights in Oct 2023

8/10 Good

Helen, Swanage

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Excellent situation, stylish hotel with good rooms. Very good breakfast included and a lovely restaurant for dinner on our first night. Oasis of calm outside with gardens and a beautifully cooling pool
Stayed 3 nights in Sep 2023

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luis and Rafael and the front desk staff were amazing!!! Beautiful property and Seen and SkyBar are one of a kind, would highly recommend! ❤️❤️❤️
Stayed 1 night in Aug 2023

10/10 Excellent

Charles

Travelled with partner
It was a relatively nice hotel but not up to our usual 5 star hotels that we stay in at Dubai Address hotels, or Ritz Carlton or four seasons hotels. However for a European hotel, it was nice.The suites are predictably smaller as we were in the executive suite. There was not really an executive lounge as was advertised and for which we had paid to us. It’s better not to state that they have an executive lounge. The housekeeping did not clean our room twice, despite letting them know when we we’re available. The refurbishment is welcome as they are making changes 👍👍. Charles Obioha, MD, Potomac MD, U.S.A.
Stayed 7 nights in Aug 2023

6/10 Okay

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Ok hotel in a great location
Great location and friendly staff. Pool area is extremely small, and does not have the amount of beds shown on the picture. Maybe around 10 - 15 pool beds. In a hot day, it is impossible to be in the pool area as there is no space. Our room was a standard room, i think a renovation would be welcomed in the decor. The bed was not comfortable. Besides making a lot of noise every time someone moves, it had a sink hole and made it uncomfortable. This is the second and last time i stay here. The good thing is that you have the Skybar and Seen on the rooftop which has a great vibe at night.
Stayed 1 night in Aug 2023

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

2/10 Terrible

Susana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel Pinocchio
Terrible. They gave me the 2 rooms at Street view when I paid for both at Riverview. And then when I complained about it, they said ohh we were not prepared to sell those rooms even thou I had paid in advance, I had to wait till 7pm when the actual check in time was supposed to be at at 3 pm, there was no excuse for the delay, when we finally got the correct rooms one was full of a cigarette stink, when complained about the odor we were forced to downgrade to street view, and was only offered a drink at the bar which we did not take, hotel and service are not worth it,
Stayed 1 night in Jul 2023

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel in the heart of Lisbon.
Stayed 2 nights in Jul 2023

10/10 Excellent

Miriam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Shower in the bedroom is poor
Stayed 3 nights in Jul 2023

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff, food and rooms are fantastic.
Stayed 1 night in May 2023
Response from Barbara Candeias on 26 May 2023
Dear Kathleen,Firstly, thank you very much for choosing Tivoli Avenida da Liberdade and for giving us your valuable feedback.We are happy to know that the overall experience met your expectations and we hope to have the chance to welcome you again.Sincerely,Bárbara CandeiasLuxury Services Manager

6/10 Okay

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service
Great upscale area. The pool was unavailable while we were there and the line to check in was unbearable the first try due to a cruise group that had just arrived. We were able to check our bags and return later for check in.
Stayed 1 night in May 2023
Response from Barbara Candeias on 11 May 2023
Dear Lorraine,Thank you for taking the time to review your recent stay with us. I am deeply sorry for the inconveniences you have had, and please accept our apologies for that.We hope to have the chance to welcome you again.Sincerely,Bárbara CandeiasLuxury Services Manager

10/10 Excellent

Amnon

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Yoon Jung

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great. Want to come back
Stayed 3 nights in Apr 2023
Response from Barbara Candeias on 24 Apr 2023
Dear Yoon Jung,Thank you for choosing to stay with us. We are pleased to read your feedback and to know that you enjoyed your experience at the hotel, and we look forward to welcoming you back whenever your travels bring you back to Lisbon!Kind Regards,Bárbara CandeiasLuxury Services Manager

10/10 Excellent

Amela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Excellent service and friendly staff. Would highly recommend.
Stayed 4 nights in Apr 2023
Response from Barbara Candeias on 24 Apr 2023
Dear Amela,Thank you for choosing to stay with us.We are delighted to read your feedback and know you enjoyed your experience at the hotel.We look forward to welcoming you back whenever your travels bring you back to Lisbon.Kind regards,Bárbara CandeiasLuxury Services Manager

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff of the hotel were really amazing and nice mainly that of the front desk agents. The restaurant was very good as well in terms of food and service. Two caveats though: 1. The executive lounge is really poor and doesn’t match that of 5* hotels. It has poor variety of offerings, has blackout times for events and weirdly closes early! 2. While thé breakfast could’ve been added at a small rate on Expedia $11 for two persons (which by mistake we didn’t), at the hotel it is ridiculously pricier at €26/32 per person! In general, a really good hotel though!
Stayed 3 nights in Mar 2023
Response from Barbara Candeias on 10 Apr 2023
Dear Anita,Thank you for taking the time to let us know regarding your recent stay at The Tivoli Avenida Liberdade! We are pleased to read that you had enjoyed all experience. Your comments have already been shared with the team to improve the points you mentioned.. We truly hope that we will have the pleasure to welcome you again.Kind Regards,Bárbara CandeiasLuxury Services Manager

10/10 Excellent

Shibu, New Hyde Park

Travelled with family
Liked: Cleanliness, staff & service
This hotel was great. The service and location is great. I highly recommend the breakfast at the hotel. The SEEN restaurant has some great cocktails. The food is fairly standard. The staff and service were something we enjoyed.
Stayed 3 nights in Mar 2023
Response from Barbara Candeias on 10 Apr 2023
Dear Shibu,Firstly, thank you very much for choosing Tivoli Avenida da Liberdade and for giving us your valuable feedback.We are glad to know that the overall experience met your expectations. Your comments are highly appreciated as we always strive to improve our daily operations.We hope to have the chance to welcome you again.Sincerely,Bárbara CandeiasLuxury Services Manager

8/10 Good

Robert

Liked: Cleanliness
Stayed 3 nights in Mar 2023

10/10 Excellent

Joel

Stayed 6 nights in Feb 2023

10/10 Excellent

Silvio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome roof top restaurant and bar that makes this place superb
Stayed 2 nights in Feb 2023

10/10 Excellent

Irada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 7 nights in Dec 2022
Response from Front Office Tivoli Avenida Liberdade on 28 Jan 2023
Dear Mrs. Irada,Thank you once again for your preference in our hotel, Tivoli Avenida Liberdade.We are very pleased to know that you had an amazing stay with us and it will be a pleasure to welcome you back again.If you need any further assistance, do not hesitate to contact us.Kindest regards,TIVOLI AVENIDA LIBERDADE LISBOAA Leading Hotel of the World

10/10 Excellent

Garfield, Jersey city

Stayed 1 night in Dec 2022

10/10 Excellent

Mauro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Norman

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
First class hotel in a great location.
Stayed 2 nights in Oct 2022

8/10 Good

Heron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best !
This hotel is located in the best part of the city. Center of best shopping district and great restaurants. Friendly staff, very professional concierge service. The made our stay very pleasant (Carolina ) was awesome in helping us plan our stay . One of the most beautiful lobbies, with comfortable seating .
Stayed 4 nights in Oct 2022