Terrace/patio

Reviews of SANA Metropolitan Hotel

4 out of 5
SANA Metropolitan Hotel
Rua Soeiro Pereira Gomes, Parcela 2, Lisbon

Reviews

8.6

Excellent

Rating 10 - Excellent. 153 out of 376 reviews" "
Rating 8 - Good. 165 out of 376 reviews" "
Rating 6 - Okay. 48 out of 376 reviews" "
Rating 4 - Poor. 8 out of 376 reviews" "
Rating 2 - Terrible. 2 out of 376 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Simone

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel is located in what looks like a derelict housing estate / industrial estate / concrete jungle. There are no nice views, so just bear that in mind. As you enter, staff are friendly and greet you and the entrance looks quite plush and modern. However, the pine furniture everywhere makes the room look incredibly dated. It’s like taking a trip back to the 1970s/80s. The rooms are VERY basic, there are no slippers, or dressing gown, even the rug in the picture was missing. The bathroom mirror does not have a de-misting function, so you have to use a towel to wipe away the steam. In the morning I was greeted by tiny insects slivering on the bathroom floor… I call them silver surfers in the U.K. so I had to put my shoes on whenever I used the bathroom. There’s no spy hole in the door, and a gap between the door and the frame, which made me feel very unsafe as a solo traveller. The walls are also very thin, so I was constantly woken by people chatting outside or in the room next door. Breakfast wasn’t too bad, but it was great so I only had it once, as it was cold, but there’s a good variety. I preferred to venture out to buy breakfast in the town centre. There’s no room service and the restaurant food was very limited, so I ordered Uber eats every night. Would I stay here again - NO.
Stayed 4 nights in Mar 2024
Response from Sana Metropolitan Team on 26 Mar 2024
Dear SSimone,We would like to thank you for choosing the SANA Metropolitan Hotel and for sharing your concerns with us. As we always strive to provide a high-quality service, we sincerely appreciate your feedback. We have carefully reviewed your comments and will share them with our team to ensure improvements in our service. Your input is valuable to us, and we are committed to addressing any issues raised.We genuinely hope to have the opportunity to welcome you back in the future and provide you with an improved experience that meets your expectations. Please feel free to contact us if you require any further information or assistance.Best regards,

10/10 Excellent

Daniel

Stayed 3 nights in Feb 2024
Response from Sana Metropolitan Team on 26 Mar 2024
Caro Sr. Daniel,Gostaríamos de lhe agradecer por ter escolhido o SANA Metropolitan Hotel para a sua estadia. Ficamos muito felizes ao saber que gostou do nosso hotel e do serviço que proporcionamos. Esperamos ter o prazer de recebê-lo novamente no futuro. Ficaremos ao seu dispor.

8/10 Good

Rick

Liked: Cleanliness, staff & service, amenities
facility needs upgrading. location is a bit far from transit. however, taxi is relatively inexpensive in Lisbon.
Stayed 5 nights in Oct 2023
Response from Sana Metropolitan Team on 1 Nov 2023
Dear Mr. Rick, We would like to thank you for choosing the SANA Metropolitan Hotel for your stay. We were saddened to read that your experience with us was not enjoyable as you expected concerning to rooms facility. We do appreciate your review and, for that reason, we already shared your words with our team in order to improve our service. We hope to have the pleasure of welcoming you again in the future. We remain at your disposal.

10/10 Excellent

George

Liked: Staff & service, property conditions & facilities
Excellent service
Stayed 5 nights in Sep 2023
Response from Sana Metropolitan Team on 8 Sept 2023
Dear Mr. George,We would like to thank you for choosing the SANA Metropolitan Hotel for your stay. We are delighted to hear that you enjoyed our hotel and the service we provided. We hope to have the pleasure of welcoming you again in the future. We remain at your disposal.Best regards,

8/10 Good

Eniko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Aug 2023
Response from Sana Metropolitan Team on 6 Sept 2023
Dear Mr. Eniko,We would like to thank you for choosing SANA Metropolitan Hotel for your stay.We were very happy that you enjoyed our hotel.We do hope to have the pleasure to welcome you again in the future. Kind regards,

8/10 Good

Monteiro

Stayed 2 nights in Aug 2023
Response from Sana Metropolitan Team on 9 Sept 2023
Estimado hospede,Gostaríamos de agradecer a sua preferência pelo Hotel Sana Metropolitan e por partilhar a sua avaliação connosco.Temos um enorme prazer em saber que teve uma estadia confortável e agradável no nosso hotel e esperamos voltar a recebê-lo no Sana Metropolitan na sua próxima visita.Ficaremos ao seu dispor.Com os melhores cumprimentos,

8/10 Good

Monteiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the bath towel. It seems so old.
Stayed 1 night in Aug 2023
Response from Sana Metropolitan Team on 19 Aug 2023
Dear Monteiro, We would like to thank you for choosing SANA Metropolitan Hotel for your stay.We were saddened to read that your experience with us was not enjoyable as you expected. We can guarantee you that we always put an extra effort to provide our guest with high service standards and a good experience. We do appreciate your review and, for that reason, we already shared your words with our team in order to improve our service. We would be pleased to welcome you back in the future and have the opportunity to provide you with a pleasant experience. Kind regards,

10/10 Excellent

Paula

Stayed 1 night in Jul 2023
Response from Sana Metropolitan Team on 18 Aug 2023
Estimada Sra. Paula, Gostaríamos de agradecer a sua preferência pelo Hotel Sana Metropolitan e por partilhar a sua avaliação connosco.Temos um enorme prazer em saber que teve uma estadia confortável e agradável no nosso hotel e esperamos voltar a recebê-la no Sana Metropolitan na sua próxima visita. Ficaremos ao seu dispor. Com os melhores cumprimentos,

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff. Very accommodating
Stayed 1 night in Jul 2023
Response from Sana Metropolitan Team on 15 Jul 2023
Dear Michael,We would like to thank you for your preference for Hotel Sana Metropolitan and for sharing your experience with us.We appreciate the compliment made to the kindness of our staff, and it is very gratifying to receive comments like yours. We were very pleased to know that you had a comfortable and enjoyable stay at our hotel.We will be at your disposal.Best regards,

10/10 Excellent

antonio

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, great breakfast buffet and the staff was awsome. We have to recognize the Pbloc Relations Manager, Filomena, that was very attentive upon our check in and during our stay.
Stayed 5 nights in Jul 2023
Response from Sana Metropolitan Team on 15 Jul 2023
Dear Antonio,We would like to thank you for your preference for Hotel Sana Metropolitan and for sharing your experience with us.We appreciate the compliment made to the kindness of our staff, and it is very gratifying to receive comments like yours. We were very pleased to know that you had a comfortable and enjoyable stay at our hotel.We will be at your disposal.Best regards,

6/10 Okay

Bogdan

Travelled with family
Liked: Cleanliness, room comfort
Average hotel, some room issues
The toilet was not flushing properly and there was a constant humming noise coming from the roof ( we were at the last floor).
Stayed 1 night in Jul 2023
Response from Sana Metropolitan Team on 14 Jul 2023
Dear Guest,First of all, we would like to thank you for your stay at SANA Metropolitan Hotel. We are sorry to hear that your experience did not meet your expectations, so we thank you for your comment and we would like to inform you that we have already shared it with our team in the certainty that it will allow us to improve our service. We would be delighted to welcome you back in the future, hoping that we can provide you with a pleasant experience at our hotel.

10/10 Excellent

Ketan

Liked: Cleanliness
Stayed 1 night in Jul 2023
Response from Sana Metropolitan Team on 13 Jul 2023
Dear Mr. Ketan,We would like to thank you for choosing SANA Metropolitan Hotel for your stay.We were very happy that you enjoyed our hotel and service and that had a great experience with us.We do hope to have the pleasure to welcome you again in the future. Kind regards,

10/10 Excellent

Eva

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Whenever a hotel provides a robe and room slippers, it immediately gets a hundred gold stars from me. I stayed in a room on the tenth floor. The room was clean and comfortable. Unfortunately I wasn't awake enough to bring my camera to the breakfast because it was a very nice spread with options such as eggs, sausages, bacon, mushrooms, zucchini, frits, pastries, etc. The breakfast gets gold stars from me as well. The walls are thin, though, as I heard other guests. Overall, I'd highly recommend the hotel.
Stayed 1 night in Jul 2023
Response from Sana Metropolitan Team on 11 Jul 2023
Dear Mrs. Eva, We would like to thank you for your preference for Hotel Sana Metropolitan and for sharing your experience with us.We are delighted to know that you had a comfortable and enjoyable stay at our hotel and look forward to welcoming you again on your next visit.We work with the purpose of meeting the needs of our customers, and it is gratifying to receive feedback like yours.Best regards,

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Sana Metropolitan Team on 9 Jul 2023
Dear Mark,We would like to thank you for your preference for the Sana Metropolitan Hotel and for sharing your review with us.We are very pleased to hear that you had a comfortable and pleasant stay at our hotel, it is very gratifying for us to receive feedbacks like yours.We hope to welcome you back to the Sana Metropolitan on your next visit.We will be at your service. Kind regards,

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed 5 nights in this hotel. For a 4 star hotel I was very disappointed that the towels were grey every single night. Expect white fluffy towels was the least for the price we paid.
Stayed 5 nights in Jun 2023
Response from Sana Metropolitan Team on 6 Jul 2023
Dear Mrs. Natalia, We would like to thank you for choosing SANA Metropolitan Hotel for your stay.We were saddened to read that your experience with us was not enjoyable as you expected, regarding specially to the towels in the room. We apologize for this unconfortable situation, that tnot represent our quality standards. We have already shared your comments with our team so that corrective measures can be taken. Thank you for your comment and we look forward to welcoming you back on future trips to lisbon.Kind regards,

10/10 Excellent

Gregory

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Sana Metropolitan Team on 23 May 2023
Dear Gregory,We would like to thank you for choosing SANA Metropolitan Hotel for your stay.We were very happy that you enjoyed our hotel and service and that had a great experience with us.We do hope to have the pleasure to welcome you again in the future. Kind regards,

10/10 Excellent

Mohammad Mashiur

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023
Response from Sana Metropolitan Team on 15 May 2023
Dear Mr. Mohammad,We would like to thank you for your preference for Hotel Sana Metropolitan and for sharing your experience with us.We are delighted to know that you had a comfortable and enjoyable stay at our hotel and look forward to welcoming you again on your next visit.We work with the purpose of meeting the needs of our customers, and it is gratifying to receive feedback like yours.Best regards,

8/10 Good

Ibby

Liked: Cleanliness, staff & service, property conditions & facilities
Accomadating staff.
Stayed 1 night in May 2023
Response from Sana Metropolitan Team on 12 May 2023
Dear Mrs. IbbyWe would like to thank you for choosing SANA Metropolitan Hotel for your stay.We were very happy that you enjoyed our hotel and service and that had a great experience with us.We do hope to have the pleasure to welcome you again in the future. Kind regards,

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We use the Sana for out layover spot when traveling to Tenerife. Always a comfortable experience.
Stayed 1 night in Apr 2023
Response from Sana Metropolitan Team on 2 May 2023
Dear Mr. Gregory,We would like to thank you for your preference for Hotel Sana Metropolitan and for sharing your experience with us.We are delighted to know that you had a comfortable and enjoyable stay at our hotel and look forward to welcoming you again on your next visit.We work with the purpose of meeting the needs of our customers, and it is gratifying to receive feedback like yours.Best regards,

10/10 Excellent

Pei-Ru

Stayed 1 night in Apr 2023
Response from Sana Metropolitan Team on 10 Apr 2023
Dear Mr Pei- RuWe would like to thank you for choosing SANA Metropolitan Hotel for your stay.We were very happy that you enjoyed our hotel and service and that had a great experience with us.We do hope to have the pleasure to welcome you again in the future. Kind regards,The SANA Metropolitan Team

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Feb 2023
Response from Sana Metropolitan Team on 20 Feb 2023
Dear Mr. Michael, We would like to thank you for choosing SANA Metropolitan Hotel for your stay.We were very happy that you enjoyed our hotel and service and that had a great experience with us.We do hope to have the pleasure to welcome you again in the future. Kind regards,The SANA Metropolitan Team

8/10 Good

Keijo, Espoo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Familiar area in Lisbon. Hotel room temperature adjustment broken. Cold at night.
Stayed 1 night in Dec 2022
Response from Sana Metropolitan Team on 23 Dec 2022
Dear Mr. keijo, Dear Mr. Sharon,We would like to thank you for choosing SANA Metropolitan Hotel for your stay.We were very happy that you enjoyed our hotel and service and that had a great experience with us.We apologize for the room temperature, we will take corretive measure to improve this thema. We do hope to have the pleasure to welcome you again in the future. Kind regards,

10/10 Excellent

Ketly

Travelled with partner
Liked: Staff & service
Very clean and staff was attentive and courteous.
Stayed 5 nights in Oct 2022
Response from Sana Metropolitan Team on 26 Oct 2022
Dear Ketly,We would like to thank you for choosing SANA Metropolitan Hotel for your stay.We were very happy that you enjoyed our hotel and service and that had a great experience with us.We do hope to have the pleasure to welcome you again in the future.Kind regards,SANA Metropolitan Team

10/10 Excellent

Aerson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it
Stayed 4 nights in Sep 2022
Response from Sana Metropolitan Team on 4 Oct 2022
Dear Mr. AersonWe would like to thank you for choosing SANA Metropolitan Hotel for your stay.We were very happy that you enjoyed our hotel and service and that had a great experience with us.We do hope to have the pleasure to welcome you again in the future. Kind regards,The SANA Metropolitan Team

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff!! Comfortable rooms
Stayed 4 nights in Sep 2022
Response from Sana Metropolitan Team on 28 Sept 2022
Dear Mr. Stephan,We would like to thank you for choosing SANA Metropolitan Hotel for your stay.We were very happy that you enjoyed our hotel and service and that had a great experience with us.We do hope to have the pleasure to welcome you again in the future. Kind regards,The SANA Metropolitan Team

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large and very clean. The bed was soo comfortable, i slept like a log every night. The staff waa friendly and very helpful.
Stayed 4 nights in Jun 2022
Response from Sana Metropolitan Team on 5 Jul 2022
Dear Mr. Peter, We would like to thank you for your preference for Hotel Sana Metropolitan and for sharing your experience with us. We are delighted to know that you had a comfortable and enjoyable stay at our hotel and look forward to welcoming you again on your next visit. We work with the purpose of meeting the needs of our customers, and it is gratifying to receive feedback like yours. Best regards,

8/10 Good

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from Francisco Martins on 8 Jun 2022
Dear Mr.Karl We would like to thank you for choosing SANA Metropolitan Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards, The SANA Metropolitan Team

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
stayed for 3 nights, check in and check out was quick. Service and food at restaurant was good. reasonably priced also
Stayed 3 nights in Apr 2022
Response from Francisco Martins on 2 May 2022
Dear Mr., We would like to thank you for your preference for Hotel Sana Metropolitan and for sharing your experience with us. We are delighted to hear that you had a pleasant and comfortable stay at our hotel and look forward to welcoming you to Sana Metropolitan on your next visit. Kind regards, The SANA Metropolitan Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2022
Response from Francisco Martins on 9 May 2022
Dear, We would like to thank you for choosing SANA Metropolitan Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards, The SANA Metropolitan Team

6/10 Okay

Renee, San Diego

Liked: Cleanliness, staff & service
The staff are very nice and helpful. The rooms are functional albeit a bit cramped. It’s fine for a night or two.
Stayed 4 nights in Apr 2022
Response from Martins on 27 Apr 2022
Dear Mr. Renee, We would like to thank you for choosing SANA Metropolitan Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards, The SANA Metropolitan Team

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thankyou Sana Metropolitan
The hotel is wonderful and the staff have been so helpful and supportive during a difficult time here for me and my husband ( he is in hospital ) in Lisbon . Thankyou so much to Sana Metropolitan .
Stayed 3 nights in Apr 2022
Response from Martins on 18 Apr 2022
Dear Mrs. Sharon We would like to thank you for choosing SANA Metropolitan Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope the quick recovery for your husband, we are here or everything you need. Are you feeling okay regarding the covid issue? Kind regards, Francisco Martins Manager Assistant

10/10 Excellent

VISHAL

Liked: Staff & service
Stayed 2 nights in Apr 2022
Response from Martins on 15 Apr 2022
Dear Mr. VISHAL, We would like to thank you for choosing SANA Metropolitan Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards, The SANA Metropolitan Team

8/10 Good

Pedro

Stayed 1 night in Apr 2022
Response from Pedro on 14 Apr 2022
Caro Sr. Pedro, Gostaríamos de agradecer-lhe por ter escolhido o SANA Metropolitan Hotel para a sua estadia. Ficamos muito felizes que tenha gostado do nosso hotel. Esperamos ter o prazer de recebê-lo novamente no futuro. Ficaremos ao seu dispor. Atenciosamente, A equipa SANA Metropolitan

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Nice
Nice hotel. Simple but good choice breakfast. Room light is a bit dark and some staff are still training, but overall a very good stay. A bit far from downtown, but close to a mall and other cafes/restaurants. Very comfortable and spacious rooms.
Stayed 2 nights in Nov 2021
Response from Francisco Martins on 16 Nov 2021
Dear, We would like to thank you for your preference for Hotel Sana Metropolitan and for sharing your experience with us. We are delighted to hear that you had a pleasant and comfortable stay at our hotel and look forward to welcoming you to Sana Metropolitan on your next visit. Kind regards, The SANA Metropolitan Team

8/10 Good

Nav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel
Decent enough place. A bit out of the way. Quiet location
Stayed 1 night in Oct 2021
Response from Francisco Martins on 11 Nov 2021
Dear Mr. Nav A, We would like to thank you for your preference for Hotel Sana Metropolitan and for sharing your experience with us. We are delighted to hear that you had a pleasant and comfortable stay at our hotel and look forward to welcoming you to Sana Metropolitan on your next visit. Kind regards, The SANA Metropolitan Team

6/10 Okay

Natalia

Stayed 3 nights in Oct 2021

8/10 Good

Philippe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Oct 2021
Response from Francisco Martins on 2 Nov 2021
Dear Mr. Philippe, We would like to thank you for your preference for Hotel Sana Metropolitan and for sharing your experience with us. We are delighted to hear that you had a pleasant and comfortable stay at our hotel and look forward to welcoming you to Sana Metropolitan on your next visit. Kind regards, The SANA Metropolitan Team

10/10 Excellent

Jose

Stayed 1 night in Oct 2021
Response from Francisco Martins on 2 Nov 2021
Estimado Sr. José Gostaríamos de agradecer a sua preferência pelo Hotel Sana Metropolitan e por partilhar a sua avaliação connosco. Temos um enorme prazer em saber que teve uma estadia confortável e agradável no nosso hotel e esperamos voltar a recebê-lo no Sana Metropolitan na sua próxima visita. Ficaremos ao seu dispor. Com os melhores cumprimentos, A equipa SANA Metropolitan

10/10 Excellent

Rami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Francisco Martins on 25 Oct 2021
Dear Mr. Rami, We would like to thank you for your preference for Hotel Sana Metropolitan and for sharing your experience with us. We are delighted to hear that you had a pleasant and comfortable stay at our hotel and look forward to welcoming you to Sana Metropolitan on your next visit. Kind regards, The SANA Metropolitan Team

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Stayed 2 nights in Sep 2021
Response from Francisco Martins on 25 Oct 2021
Dear Mr. Paul, We would like to thank you for your preference for Hotel Sana Metropolitan and for sharing your experience with us. We are delighted to hear that you had a pleasant and comfortable stay at our hotel and look forward to welcoming you to Sana Metropolitan on your next visit. Kind regards, The SANA Metropolitan Team

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great service
I had a very pleasant 3 night stay here for a business trip. It is close to the airport but not too noisy and the room was comfortable and clean. The service was exceptional though, in particular I would like to thank Filomena who went above and beyond to ensure myself and my colleague had everything we needed during our stay. I’d be happy to recommend this hotel to others.
Stayed 3 nights in Jun 2021

10/10 Excellent

ISSER

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020
Response from Francisco Martins on 11 Mar 2020
Dear Mr. Isser, We would like to thank you for choosing SANA Metropolitan Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards, The SANA Metropolitan Team

8/10 Good

Zhan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Francisco Martins on 3 Feb 2020
Dear Mr. Zhan, We would like to thank you for choosing SANA Metropolitan Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards, The SANA Metropolitan Team

10/10 Excellent

Johannes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Francisco Martins on 20 Jan 2020
Dear Mr. Johannes, We would like to thank you for your preference for Hotel Sana Metropolitan and for sharing your experience with us. We are delighted to hear that you had a pleasant and comfortable stay at our hotel and look forward to welcoming you to Sana Metropolitan on your next visit. Kind regards, The SANA Metropolitan Team

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about it. Nice,clean,modern. Good location near restaurants and shops. Very friendly stuff,very helpful. Great breakfast.
Stayed 10 nights in Dec 2019
Response from Francisco Martins on 9 Jan 2020
Dear Sir./Madame, We would like to thank you for choosing SANA Metropolitan Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards, The SANA Metropolitan Team

10/10 Excellent

Sheree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Francisco Martins on 2 Jan 2020
Dear Mrs. Sheree, We would like to thank you for choosing SANA Metropolitan Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards, The SANA Metropolitan Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
mixed review
I needed assistance booking emergency next day flights. A service desk person helped me thru the process. The room was very clean. The room service was overpriced. I was ill, and needed a very basic breakfast: a cup of tea, two boiled eggs, dry toast, water: $34??
Stayed 1 night in Nov 2019
Response from Martins on 28 Nov 2019
Hello! How may I help you? Kind Regards, Francisco Martins

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PROS Comfortable, clean and accommodating. CON: outside center of city, no restaurants or interesting shops nearby.
Stayed 1 night in Sep 2019
Response from Martins on 8 Oct 2019
Dear Sir/Madame, We would like to thank you for your preference for Hotel Sana Metropolitan and for sharing your experience with us. We are delighted to hear that you had a pleasant and comfortable stay at our hotel and look forward to welcoming you to Sana Metropolitan on your next visit. Kind regards, The SANA Metropolitan Team

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Cleanliness. Most of the staff welcoming & helpful. Accessible to main town by cab
Stayed 8 nights in Sep 2019
Response from Martins on 8 Oct 2019
Dear Sir/Madame, We would like to thank you for your preference for Hotel Sana Metropolitan and for sharing your experience with us. We are delighted to hear that you had a pleasant and comfortable stay at our hotel and look forward to welcoming you to Sana Metropolitan on your next visit. Kind regards, The SANA Metropolitan Team

6/10 Okay

DGG, Georgia, US

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Mold in bathroom tub & lower than basic furnishings
Stayed 2 nights in Sep 2019
Response from Martins on 8 Oct 2019
Dear Sir/Madame, We would like to thank you for your preference for Hotel Sana Metropolitan and for sharing your experience with us. We are delighted to hear that you had a pleasant and comfortable stay at our hotel and look forward to welcoming you to Sana Metropolitan on your next visit. Kind regards, The SANA Metropolitan Team