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Reviews of Real Residência - Touristic Apartments

4 out of 5
Real Residência - Touristic Apartments
Rua Ramalho Ortigao, 41, Lisbon

Reviews

8.6

Excellent

Rating 10 - Excellent. 344 out of 762 reviews" "
Rating 8 - Good. 319 out of 762 reviews" "
Rating 6 - Okay. 72 out of 762 reviews" "
Rating 4 - Poor. 15 out of 762 reviews" "
Rating 2 - Terrible. 12 out of 762 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Easy to find from airport on metro (subway) line. Groceries nearby. Excellent in house restaurant for breakfast and open until 4. It is an apartment not just a room, with a sitting area, kitchen, bedroom and bath. Nice linens and lots of them. Staff were very helpful and spoke English. Quiet. Safe neighbourhood.
Stayed 6 nights in Jan 2024
Response from Marta Sousa on 16 Jan 2024
Dear Mrs. Karen,It's really gratifying to hear how pleasant your stay was and how satisfied you were with our service ,staff and accommodation.We really appreciate your feedback and hope to welcome you back to our hotel soon.Best regards,Real Residência

10/10 Excellent

Amy

Stayed 3 nights in Sep 2023
Response from Mariana Passo - Guest Experience Manager on 7 Nov 2023
Dear Miss Amy, Thank you very much for the score given. We hope to welcome you back to our Real Residencia.Best regards,

10/10 Excellent

Ivan

Liked: Cleanliness
Stayed 5 nights in Jun 2023
Response from Mariana Passo - Guest Experience Manager on 15 Jul 2023
Dear Mr. Ivan, We appreciate the maximum score assigned to our hotel and our service.We hope to welcome you back with the superior quality that resides in our hotel as well as everyone else of the Real Hotel Group.Greetings,

8/10 Good

Gevorg

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Mariana Passo - Guest Experience Manager on 28 Jun 2023
Dear M. Gevorg, Thank you so much for the score given.We look forward to welcoming you again, hopefully soon, to our Hotel.

10/10 Excellent

Orly

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Mariana Passo - Guest Experience Manager on 28 Jun 2023
Dear Mr. Orly, Thank you for giving us the maximum score.We hope to welcome you again soon.Best regards,

10/10 Excellent

Hamid

Liked: Cleanliness, amenities, property conditions & facilities
Super clean and quiet. Well-run, well-maintained property. Comfortable accommodation, friendly, professional and helpful staff. Excellent breakfast buffet. Very good location for metro, train station and shopping. Reasonable walking distance to tourist attractions. Definitely recommend this place.
Stayed 4 nights in Jun 2023
Response from Mariana Passo - Guest Experience Manager on 28 Jun 2023
Dear Mr. Hamid, It is really gratifying to know how enjoyable your stay was and that you were pleased with our service quality. Thank you so much for your constructive comments and review.We look forward to welcoming you again.Kind regards,

10/10 Excellent

Chong

Liked: Cleanliness, room comfort
Stayed 4 nights in Jun 2023
Response from Mariana Passo - Guest Experience Manager on 9 Jun 2023
Dear M.Chong, It is very special to learn how enjoyable your stay was and to know that you were pleased with our service. It is always a pleasure to know that a Guest is satisfied with our service, and our staff.We look forward to welcoming you again, hopefully soon at the Real Residência.Kind regards,

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was comfortable, quiet and gave us more than enough space to relax after site seeing. All amenities were excellent and the staff helpful and enthusiastic. Highly recommended
Stayed 6 nights in Apr 2023
Response from Mariana Passo - Guest Experience Manager on 26 Apr 2023
Dear Miss Jacqueline, Thank you very much for the feedback,We are happy to know we made our customers have a great stay with us.Best regards,

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, well located, nice neighbourhood, great friendly and helpful staff, well stocked kitchen, amazing breakfasts, very pleased to stay here again.
Stayed 6 nights in Apr 2023
Response from Mariana Passo - Guest Experience Manager on 19 Apr 2023
Dear Mr. Mark, Thank you for your feedback.We hope to see you again soon.Best regards,

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, property conditions & facilities
These apartments are really good. They aren’t modern gleaming white apartments and show some age but everything works well. The apartments are out of the noise and crowds of the areas lower down the hill and felt more like coming back to a real Lisbon neighbourhood than a tourist zone. A drawback to some may be the building is close to the landing path for the airport and there is some noise when the planes go over. There were really no flights overnight though so sleeping wasn’t an issue and not a huge factor to consider. More importantly, the apartments are close to a number of restaurants, a metro stop is a few minutes walk away, and there are shopping and at least 3 grocery stores the same distance. What really made this apartment great was the staff. They are all excellent and treated us like family. Adelia was especially friendly and had a great sense of humour. They are lucky to have her as she could easily run a higher end establishment. We would definitely good here if we came back to Lisbon.
Stayed 7 nights in Apr 2023
Response from Mariana Passo - Guest Experience Manager on 19 Apr 2023
Dear Mr. David, Thank you for sharing your experience and review.It makes us happy to know you our guests enjoy their stay with us.Best regards,

8/10 Good

Kristina

Stayed 2 nights in Mar 2023
Response from Mariana Passo - Guest Experience Manager on 19 Apr 2023
Dear M. Kristina, Thank you for the score you have given to Real Residência, best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2023
Response from Mariana Passo - Guest Experience Manager on 19 Apr 2023
Dear Guest, Thank you for the score you have given to Real Residência.Best regards,

10/10 Excellent

Annabelle

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Ana Luisa

4/10 Poor

Mike

Disliked: Amenities, property conditions & facilities
Really disappointing. There was a problem with check-in, which meant I had to go backwards and forwards to the sister hotel down the road to get my key. Staff were unhelpful and disinterested. The room was a good size, but tired and worn. Paint missing on the walls and furniture, soap missing from the dispensers, gloomy. Just felt run down and neglected.
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
A home from home
Comfortable apartment, convenient location, and very helpful staff! A home from home in Lisbon, we really enjoyed our stay!
Stayed 5 nights in Oct 2022

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Good with a couple of quibbles!
Room was fine, clean and spacious. Folks at the front desk could not have been more accommodating and friendly. Wi-Fi, however, was Very Poor, not secure and not available in certain places in my room, kept cutting in and out in others-I suggest an upgrade. Some confusion about where to check in, whether there or at parent hotel. I went to parent hotel only to be directed to the residencia where reception is open from 9 to 12:30 and 1:30 to 6–not all day. Overall a good experience.
Stayed 4 nights in Sep 2022

4/10 Poor

Gordon

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Relatively clean and affordable place within a short taxi ride of the airport. There is nothing here, though. No gym, nothing is open and you have to pay to use the one pool table.
Stayed 1 night in Sep 2022

8/10 Good

Alex

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff very helpful and kind
Stayed 3 nights in Sep 2022

8/10 Good

Katie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was close to the city center. However, the reception hours were limited, so we had to go to a different location to check in.
Stayed 2 nights in Jul 2022

8/10 Good

Damien

Travelled with family
Liked: Cleanliness
The room was conveniently located close to groceries, shopping centre and the metro. The room was a bit dated but cool ( air con) and the main bedroom beds were comfy. Note there is no oven in the kitchen. We didn't like the fact there was no dish soap or sponge and we had to ask for simple things to clean the dishes. All apts with kitchens should be supplied with a modest amount of dish soap, a sponge and a dish towel or two. House-keeping does come daily although we didn't need it.
Stayed 4 nights in Jul 2022

6/10 Okay

Martin Lopez, Regina

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
They are not well prepared to respond to guests' needs and staff do not really care to do it. It's a combination of attitude and lack of resources. Example: The first day we did not get bath towels, so we requested some to the front desk person. They said that the cleaning person would bring the towels to the room. They did not. We requested again and got the same answer from the front desk. They did not bring anything, so we had to go and look for the cleaning person to get the towels. They said they would bring them to the room. They did not. Terrible response to customer needs.
Stayed 3 nights in Jul 2022

2/10 Terrible

Marica

Disliked: Cleanliness, room comfort
Stayed 1 night in Jul 2022

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2022
Response from Ana Cláudia Branco - Guest Experience Manager on 1 Jul 2022
Dear Guest, We appreciate your feedback. We regret that your experience in our Hotel has not met your expectations since one of our main missions is to provide unique experiences to our Guests. We assure you that we will continue trying to always provide a high-quality service in all areas and circumstances. We look forward to welcoming you again, hopefully for an improved experience. Best regards, Ana Cláudia Branco Guest Experience Manager

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Well located and well sized apartments!
Stayed 5 nights in Jun 2022
Response from Ana Cláudia Branco - Guest Experience Manager on 1 Jul 2022
Dear Guest, Thank you for mentioning our location as one of our best assets. In fact, our Hotel is located near the metro station, the touristic bus stop and the El Corte Inglés shopping center. We're also very happy to know that you've had an enjoyable stay and we look forward to welcoming you again. Kind regards, Ana Cláudia Branco Guest Experience Manager

8/10 Good

RICARDO JOSE LEDO

Liked: Cleanliness, room comfort
Stayed 5 nights in May 2022
Response from Ana Cláudia Branco - Guest Experience Manager on 2 Jun 2022
Estimado Cliente, Agradecemos a sua opinião e ficamos felizes por saber que desfrutou da sua estadia connosco. A satisfação dos nossos Clientes é extremamente importante para nós. Assim sendo, gostaríamos de lhe assegurar que tudo faremos para melhorar continuamente. Esperamos ter o enorme prazer de recebê-lo novamente em breve. Melhores cumprimentos, Ana Cláudia Branco – Guest Experience Manager

10/10 Excellent

Ahmad

Business traveller
Liked: Amenities, property conditions & facilities
This property was amazing. Very calm neighborhood. The apartment was very big, and compared to the price it was a great deal! I loved Real Residencia and will stay again.
Stayed 4 nights in Jan 2022
Response from Ana Cláudia Branco - Guest Experience Manager on 28 Apr 2022
Dear Guest, Thank you so much for taking the time to leave us your kind comments. It is a pleasure to learn that you loved our Hotel and to know that you had such a memorable and unique experience. We look forward to your next visit to our Hotel. Best Regards, Ana Cláudia Branco Guest Experience Manager

6/10 Okay

Morris

Travelled with group
Liked: Cleanliness, room comfort
Adequate and decent value for money.
The apartment was clean, check in was OK although after 6pm you need to go to another location. We arrived close to midnight on a rainy night so had to take a taxi from check in. A basic welcome pack would have been appreciated, for example something to make a hot drink and perhaps a litre or two of water. There was builders next door when we stayed that started work at 8am. The apartment is directly under the flight path to Lisbon Airport, that didn't bother us but may need to be taken into account if booking. Room tidied and towels changed daily. Overall a pleasant stay, not too far from the main tourist spots, metro 3 mins away.
Stayed 4 nights in Mar 2022
Response from Ana Cláudia Branco - Guest Experience Manager on 30 Mar 2022
Dear Guest, Thank you for your review, which deserved our best attention. We assure you that your comment will be shared with the team responsible in order to answer our Guests' needs and preferences. We look forward to welcoming you again to our Hotel. Kind Regards, Ana Cláudia Branco Guest Experience Manager

10/10 Excellent

Giovanni

Liked: Cleanliness, amenities, property conditions & facilities
This property is in an excellent location close to major shopping, dining, and transportation. For the price, it is much better than a normal hotel room because you have a kitchen and it is roomy.
Stayed 28 nights in Jan 2022
Response from Pedro Arnaut on 3 Feb 2022
Dear Mr. Giovanni, We are very proud with your positive comment regarding our Hotel. Our Guests' comments help us improve our service every day. Thank you for taking the time to leave us your feedback and kind words. We look forward to welcoming you again at Real Residência. Kind Regards, Pedro Arnaut - Guest Experience Manager

10/10 Excellent

Ahmad

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Just fantastic. The location is amazing and the staff is very friendly. I will come back soon.
Stayed 5 nights in Jan 2022
Response from Ana Cláudia Branco - Guest Experience Manager on 26 Jan 2022
Dear Guest, Thank you for your comment and for leaving us your great opinion of our Apartments and staff. It is very special for us to learn that our Guests are completely satisfied with our service. The best compliment we can get is when a customer wants to return. We look forward to welcoming you again very soon at the Real Residência. Best Regards, Ana Cláudia Branco - Guest Experience Manager

8/10 Good

aline

Liked: Room comfort
Disliked: Cleanliness
Location is amazing
Location is amazing..very close to corte Ingles, s sebastiao metro station and sete rios train station to name a few. Check in was a little confusing, there's a reception at this property so you don't need to go to the main hotel to check in before 6pm. The apartment is very dated and the carpet in the apartment needs a good cleaning and steam.i would book again.
Stayed 21 nights in Nov 2021
Response from Ana Cláudia Branco - Guest Experience Manager on 16 Dec 2021
Dear Guest, We would like to thank you for the comment. It will be helpful to improve our service and its quality. We are very happy to know that you enjoyed our privileged location and that you would stay with us again. We would also like to mention that the carpets in our rooms are washed regularly and vacuumed daily to assure the best hygienic conditions. Some, however, have stains that cannot be removed inspite of our best efforts. We can assure you that it is complety safe to the health of our guests, but we understand that the visual impact is important and therefore we will take all of your comments into consideration and do our utmost to improve the aspects mentioned. We look forward to your next visit. Kind Regards, Ana Cláudia Branco Guest Experience Manager

10/10 Excellent

#303, Tokyo, Japan

Travelled with partner
Liked: Cleanliness, amenities
Marvelous. Srategically situated. The girls at reception are a realky power team. Keep the good job. We will be back. For sure. "We shall return" .
Stayed 13 nights in Jan 2020
Response from Ana Cláudia Branco – Real Experience Manager on 5 Mar 2020
Dear Guest, It is really gratifying to learn how enjoyable your stay was and to know that you were pleased with our staff and service. Thank you so much for your wonderfull review. It is a great feeling to know that you would definitly return to our Hotel, and we hope you really do come back in the near future so that we can provide you with another amazing stay. Kind regards, Ana Cláudia Branco – Real Experience Manager

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020
Response from Ana Cláudia Branco - Real Experience Manager on 3 Feb 2020
Dear Guest, We really appreciate your feedback and we are very happy to know that you enjoyed your experience with us. Our Guests' satisfaction is our main concern. We hope to have the pleasure of welcoming you again soon for another great experience. Best regards, Ana Cláudia Branco - Real Experience Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and quiet, also the metro station very close. The staff personel kind and very willing to help.
Stayed 12 nights in Jan 2020
Response from Ana Cláudia Branco - Real Experience Manager on 3 Feb 2020
Dear Guest, We are very happy with your positive feedback and we would like to thank you for taking the time to leave us such nice words. We are glad to learn that our apartments were to your liking, and that you were pleased with our staff. We look forward to welcoming you again, hopefully soon. Best regards, Ana Cláudia Branco - Real Experience Manager

2/10 Terrible

Verified traveller

Stayed 5 nights in Dec 2019
Response from Ana Cláudia Branco - Real Experience Manager on 3 Feb 2020
Dear Guest, We appreciate your feedback. We regret that your experience in our Hotel has not met your expectations since one of our main missions is to provide unique experiences to our Guests. We assure you that we will continue trying to always provide a high-quality service in all areas and circumstances. We look forward to welcoming you again, hopefully for an improved experience. Best regards, Ana Cláudia Branco - Real Experience Manager

10/10 Excellent

Verified traveller

Stayed 6 nights in Nov 2019
Response from Ana Cláudia Branco - Real Experience Manager on 3 Dec 2019
Dear Guest, We really appreciate your feedback and we are very happy to know that you enjoyed your experience with us. Our Guests' satisfaction is our main concern. We hope to have the pleasure of welcoming you again soon for another great experience. Best regards, Ana Cláudia Branco - Real Experience Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from Ana Cláudia Branco - Real Experience Manager on 13 Nov 2019
Dear Guest, We really appreciate your feedback and we are very happy to know that you enjoyed your experience with us. Our Guests' satisfaction is our main concern. We hope to have the pleasure of welcoming you again soon for another great experience. Best regards, Ana Cláudia Branco - Real Experience Manager

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Ana Cláudia Branco - Real Experience Manager on 13 Nov 2019
Dear Guest, We really appreciate your feedback and we are very happy to know that you enjoyed your experience with us. Our Guests' satisfaction is our main concern. We hope to have the pleasure of welcoming you again soon for another great experience. Best regards, Ana Cláudia Branco - Real Experience Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2019
Response from Ana Cláudia Branco - Real Experience Manager on 13 Nov 2019
Dear Guest, We really appreciate your feedback and we are very happy to know that you enjoyed your experience with us. Our Guests' satisfaction is our main concern. We hope to have the pleasure of welcoming you again soon for another great experience at Real Residência. Best regards, Ana Cláudia Branco - Real Experience Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
The apartment was nice. The location is great 5 minute walk to the metro. Housecleaning worked just fine. The staff up front was very helpful. WIFI worked all the time. I would go again. I HOPE they get better quality mattresses. It felt more like a box spring than a real mattress.
Stayed 7 nights in Oct 2019
Response from Ana Cláudia Branco - Real Experience Manager on 21 Nov 2019
Dear Guest, We herewith would like to thank you for having stayed at our hotel. Your feedback is very important and appreciated, as it helps us achieving our aim of constantly improving our service according to our guests’ preferences and needs. We are happy that you were pleased with our apartments and staff, but we regret that our beds comfort did not correspond to your expectations. We hope that we will be able to welcome you again to our hotel. Please do not hesitate to contact us for any information or assistance you might require. Best regards, Ana Cláudia Branco - Real Experience Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
It was close to everything. The furniture needs to be up dated. The couch and chairs were old and out dated and had large ripe's in them. The room was very clean other than the furniture
Stayed 5 nights in Sep 2019
Response from Ana Cláudia Branco - Real Experience Manager on 13 Nov 2019
Dear Guest, Thank you for your comments. It is always important to know our Guests' opinion to maintain and improve our service every day. We are happy to know that you enjoyed your stay with us and we look forward to welcoming you again, soon. Kind regards, Ana Cláudia Branco - Real Experience Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Ana Cláudia Branco - Real Experience Manager on 7 Oct 2019
Estimado Cliente, Apreciamos su feedback y nos complace saber que disfrutó su experiencia con nosotros. La satisfacción de nuestros huéspedes es extremadamente importante para nosotros. Por lo tanto, nos gustaría asegurarle que haremos todo lo posible para mejorar continuamente. Esperamos tener el gran placer de darle la bienvenida pronto. Saludos cordiales, Ana Cláudia Branco - Real Experience Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Ana Cláudia Branco on 2 Aug 2019
Dear Guest, We really appreciate your feedback and we are very happy to know that you enjoyed your experience with us. The satisfaction of our guests is extremely important to us. We hope to have the pleasure of welcoming you again soon for another great experience at the Real Residência. Best regards, Ana Cláudia Branco Real Experience Manager

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The check-in agent was great! The apartment was spacious and clean but needed some upgrades. It was close to the metro for a quick trip around the city. No breakfast available on sight but restaurants/cafes close by
Stayed 2 nights in Jul 2019
Response from Ana Cláudia Branco on 2 Aug 2019
Dear Guest, We are very happy to know that you've had a thoroughly enjoyable stay with us. Please be assured that all of your comments and suggestions will be taken into consideration and that we will do our utmost to improve wherever we can. Thank you so much for your review and we look forward to welcoming you again, hopefully soon. Kind regards, Ana Cláudia Branco Real Experience Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only minus was the bed, very uncomfortable, needs a thicker mattress . Very spacious and well equiped , staff were helpful. Safe did not work but staff were fine about putting your passports ect in their safe. There is a kettle but you need to bring your own tea, coffee station is by reception. Very easy to get to from Airport (metro red line) and (blue line for downtown). Also easy walk to varoius resturants around apartment and there is a big shopping supermarket and take away food close by. It is well worth a walk throught the park to the right of the Con Ingles centre, they have a good view point plus very good greenhouse gafdens and pond half way down on the right. You can easily walk all the way to the old town and sea front as it is all down hill.
Stayed 5 nights in Jul 2019
Response from Ana Cláudia Branco - Real Experience Manager on 9 Jul 2019
Dear Guest We herewith would like to thank you for having stayed at our hotel. Your feedback is very important and appreciated, as it helps us achieving our aim of constantly improving our service according to our guests’ preferences and needs. We are happy that you enjoyed your stay with us, but we regret that our beds comfort did not correspond to your expectations. We hope that we will be able to welcome you again to our hotel. Please do not hesitate to contact us for any information or assistance you might require. Best regards, Ana Cláudia Branco - Real Experience Manager

8/10 Good

Verified traveller

Stayed 13 nights in May 2019
Response from Ana Cláudia Branco - Real Experience Manager on 9 Jul 2019
Dear Guest, We really appreciate your feedback and we are happy to learn that you enjoyed your experience with us. Our guest`s satisfaction is extremely important to us. Therefore, we would like to assure you that we will do everything we can to improve continuously. We hope to have the great pleasure of welcoming you again soon. Best regards, Ana Cláudia Branco - Real Experience Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We love that it is located very close to the metro station, big mall with plenty of restaurants and bakery to choose from. And a supermarket as well. We had the whole apartment complete with kitchen, TV and strong WiFi connection. The staff is very friendly and helpful. After check out, we asked if we could leave our luggage until later in the afternoon since our flight wasn’t until 8:00pm. We definitely will recommend this place to our friends and families when they visit Lisbon.
Stayed 1 night in Mar 2019
Response from Ana Cláudia Branco - Real Experience Manager on 30 Apr 2019
Dear Guest, We were delighted with your comments regarding our Apartments. Thank you for taking the time to leave us such a kind comment. We will let our team know your opinion. We hope to see you again at the Real Residência in the near future. Kind Regards, Ana Cláudia Branco - Real Experience Manager

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Stayed 3 nights in Mar 2019
Response from Ana Cláudia Branco - Real Experience Manager on 2 Apr 2019
Dear Guest, We really appreciate your feedback and we are happy to learn that you enjoyed your experience with us. Our guest`s satisfaction is extremely important to us. Therefore, we would like to assure you that we will do everything we can to improve continuously. We hope to have the great pleasure of welcoming you again soon. Best regards, Ana Cláudia Branco - Real Experience Manager

8/10 Good

andrew

Liked: Cleanliness, staff & service, room comfort
The staff was very helpful and nice good stay for the price location was not to bad either
Stayed 4 nights in Jan 2019
Response from Ana Cláudia Branco - Real Experience Manager on 3 Mar 2019
Dear Guest, It was a real pleasure reading your review and to know how much you enjoyed your stay with us. We are very happy to learn that you enjoyed our Hotel and our staff. Thank you so much for leaving us your feedback regarding your stay at our Hotel. We look forward to welcoming you again. Kind regards, Ana Cláudia Branco - Real Experience Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Free parking, easy access to metro, quiet, huge space
Stayed 1 night in Jan 2019
Response from Ana Cláudia Branco - Real Experience Manager on 6 Feb 2019
Dear Guest, We really appreciate your feedback and we are happy to learn that you enjoyed your experience with us. Our guest`s satisfaction is extremely important to us. Therefore, we would like to assure you that we will do everything we can to improve continuously. We hope to have the great pleasure of welcoming you again soon. Best regards, Ana Cláudia Branco - Real Experience Manager