Meeting facility

Reviews of NH Collection Lisboa Liberdade

4 out of 5
NH Collection Lisboa Liberdade
Avenida da Liberdade 180 B, Lisbon

Reviews

9.0

Wonderful

Rating 10 - Excellent. 342 out of 591 reviews" "
Rating 8 - Good. 190 out of 591 reviews" "
Rating 6 - Okay. 39 out of 591 reviews" "
Rating 4 - Poor. 12 out of 591 reviews" "
Rating 2 - Terrible. 8 out of 591 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Artur

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It didn't feel value for money, there was nothing I could describe as VIP access selected property. The room given was just next to the big conference room, that staff was cleaning up until midnight, making noise. The room itself quite specious, with normal amenities that any other hotel provides. The most shocking experience was sat the from desk, when requested later check out, by one hour and I was decided. The way it was handled was just appalling. I came to run marathon in Lisbon on the day of the check out and it was extremely important to me to come back to the hotel and take quick shower. This was explained to receptionist who robotically was answering the same phrase all over agin that it is not possible, firstly because the room is already allocated to someone else and when challenged that the housekeeping will still have 2 hours to clean the apartment before 3pm check in rules, the receptionist changed his approach saying that this is the management decision and he can't do anything about it. When came back to the hotel to collect my luggage, I was forced to clean myself up in the public toilet of your hotel. It was rather humiliating, something I have never experienced in my life. I am coming every year to Lisbon 2 or 2 times to take part in various activities. You're the only hotel that denied my late check out. Horrible experience. I should have stick to My Story Hotels chain.It's nothing VIP about this hotel that Expedia promises to deliver. Never gain!
Stayed 2 nights in Mar 2024
Response from Pedro Frazão-General Manager on 23 Mar 2024
Dear Artur, Greetings from Lisbon! First of all, I would like to apologize for the inconveniences you could have had during your stay and for have not matched your expectations. We appreciate all your suggestion that will take into consideration as we always try to keep improving our services. We really hope you can give us another chance to impress you. Best regards, Pedro Frazao- General Manager

10/10 Excellent

Tehseen

Stayed 1 night in Feb 2024
Response from Pedro Frazão-General Manager on 23 Mar 2024
Dear TehseenGreetings from Lisbon! Thank you very much for taking your time out and sharing your positive feedback! It has been a pleasure hosting you and an honor to know you had a great experience at NH Collection Liberdade!We hope to welcome you back soon!Best regards, Pedro Frazão - General Manager

8/10 Good

Philip

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly helpful well trained staff. Super breakfast facilitated by lovely staff. As Velhas restaurant is nearby.
Stayed 5 nights in Feb 2024
Response from Pedro Frazão-General Manager on 28 Feb 2024
Dear Mr. PhilipFirst of all, we hope that you had a comfortable trip back home!Thank you very much for taking your time out and sharing your positive feedback! It has been a pleasure hosting you and an honor to know you had a great experience at NH Collection Liberdade! I will share your satisfaction with the entire team.We hope to welcome you back soon to your home in Lisbon! Best regards, Pedro Frazão - General Manager

10/10 Excellent

susan

Liked: Staff & service, amenities, property conditions & facilities
Very Good location
Stayed 4 nights in Jan 2024
Response from Pedro Frazão-General Manager on 9 Jan 2024
Dear Ms. Susan, Thank you very much for sharing your feedback with us. It has been a pleasure hosting you and an honor to know you had a great experience at NH Collection Liberdade!Looking forward to welcoming you back! Best regards,Pedro Frazão-General Manager

10/10 Excellent

Sarah

Stayed 3 nights in Dec 2023
Response from Pedro Frazaõ-General Manager on 20 Dec 2023
Dear Ms. Sarah,Greetings from Lisbon! Thank you very much for sharing your feedback with us. We are so glad you have enjoyed your stay at NH Collection Liberdade. Looking forward to welcoming you back soon!Best regards, Pedro Frazão-General Manager

10/10 Excellent

Steven, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel. It’s in a quiet elegant neighborhood on Avenida Liberdade, & the staff & rooms are beautiful.
Stayed 1 night in Nov 2023
Response from Pedro Frazão - General Manager on 11 Nov 2023
Dear Mr. Steven, Greetings from Lisbon!Thank you very much for taking your time out and sharing your positive feedback! We are delighted that you had a memorable experience at Nh Collection Lierdade. I will share your satisfaction with the rest of the team.We do hope to welcome you back soon to your home in Lisbon!Best regards,Pedro Frazão - General Manager

8/10 Good

Mitra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Some minor improvements needed.
Excellent front desk personnel. Very friendly and helpful. Excellent breakfast. Top of the line. Excellent espresso and coffee. The bathroom light very dim. Made it uncomfortable to put makeup on. Bathroom trash can should be bigger.
Stayed 3 nights in Oct 2023
Response from Pedro Frazao-General Manager on 25 Oct 2023
Dear Mr. / Mrs. Mitra,Thank you for taking the time out and share your recent experience.We appreciate your feedback and I will share it with our staff! Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Pedro FrazaoGeneral Manager

6/10 Okay

Hubert

Travelled with partner
Was ok. Certainly not of the standard they promote.
Stayed 1 night in Oct 2023
Response from Pedro Frazao-General Manager on 24 Oct 2023
Dear Mr. Hubert, Greetings from Lisbon! Thank you very much for taking your time out and sharing your feedback! We hope to welcoming you back! Kind regards, Pedro Frazao-General Manager

10/10 Excellent

Janis

Liked: Cleanliness
Lovely staff, clean, quiet suite in the heart of a beautiful promenade avenue.
Stayed 1 night in Oct 2023
Response from Pedro Frazao-General Manager on 24 Oct 2023
Dear Mr.Janis, Greetings from Lisbon! Thank you very much for your feedback! I will share your satisfaction with the team! We look forward to welcoming you back! Kind regards, Pedro Frazao-General Manager

10/10 Excellent

ALBERTO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Pedro Frazao-General Manager on 20 Oct 2023
Dear Mr. Alberto, Greetings from Lisbon! Thank you very much for your feedback! We look forward to welcoming you back! Kind regards, Pedro Frazao-General Manage

8/10 Good

Sebastian

Stayed 5 nights in Oct 2023
Response from Pedro Frazao-General Manager on 31 Oct 2023
Dear Mr. Sebastian, Greetings from Lisbon! Thank you very much for your rating! We look forward to welcome you back! Best regards, Pedro FrazaoGeneral Manager

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel highly recommended!!!
Stayed 1 night in Sep 2023
Response from Pedro Frazao-General Manager on 3 Oct 2023
Dear Ms. NancyGreetings from Lisbon!Thank you very much for taking time in sharing your feedback about your recent stay with us at NH Collection Liberdade. Looking forward to welcoming you back soon!Best regards,Pedro Frazão-General Manager

10/10 Excellent

David

Stayed 1 night in Sep 2023
Response from Pedro Frazao-General Manager on 20 Oct 2023
Dear Mr. David, Greetings from Lisbon! Thank you very much for your feedback! We look forward to welcoming you back! Kind regards, Pedro Frazao-General Manage

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, walking distance to shops and bars and some good restaurants. Great roofbar albeit service was slow and DJ/music, while we were there, was not enjoyable
Stayed 4 nights in Aug 2023
Response from Pedro Frazao-General Manager on 11 Sept 2023
Dear Mr. David, Greetings from Lisbon! Thank you very much for sharing your feedback with us. It is important for our service improvement. Looking forward to welcoming you back soon!Best regards,Pedro Frazão-General Manager

10/10 Excellent

Jade

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from Pedro Frazao-General Manager on 31 Aug 2023
Dear Jade, Thank you for taking part of your time to share your experience at NH Collection Liberdade. We are very glad you enjoyed your stay with us.Looking forward to welcoming you back soon in your home in Lisbon!Best regards, Pedro Frazao - General Manager

4/10 Poor

Jeremy

Disliked: Staff & service, room comfort
Fine - but I would stay somewhere else.
Hotel was very pretty, but generally had some issues. The staff wasn't very friendly, we constantly had to call to ask for things it was odd the room wasn't well stocked with toilet paper or coffee, and most importantly the air really didn't do much to cool down the room!
Stayed 2 nights in Aug 2023
Response from Pedro Frazao-General Manager on 27 Aug 2023
Dear Mr. Jeremy, Greetings from Lisbon!Thank you very much for sharing your feedback with us. We appreciate all your suggestion that will take into consideration as we always try to keep improving our services. We hope you can give us a second chance in order to try to succeed your expectations. Best regards, Pedro Frazão-General Manager

10/10 Excellent

James

Travelled with partner
Property location, facilities and staff all outstanding. Shower and Pool both had mould growing
Stayed 4 nights in Aug 2023
Response from Pedro Frazao-General Manager on 17 Aug 2023
Dear Mr. James, Greetings from Lisbon! Thank you very much for sharing your feedback with us. We apologize for the inconveniences but we appreciate the feedback in order to improve. It has been a pleasure hosting you and an honor to know you had a great experience at NH Collection Liberdade! Looking forward to welcoming you back to your home in Lisbon! Best regards, Pedro Frazão-General Manager

10/10 Excellent

Jacek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good
Stayed 4 nights in Jul 2023
Response from Pedro Frazao-General Manager on 30 Jul 2023
Dear Mr/Ms Jacek,Greetings from Lisbon!Thank you very much for sharing your feedback with us. It has been a pleasure hosting you and an honor to know you had a great experience at NH Collection Liberdade!Looking forward to welcoming you back to your home in Lisbon!Best regards,Pedro Frazão-General Manager

6/10 Okay

Lauren

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
We upgraded so that we could have our room early. Great view but terrible bathroom for a 4 star hotel. The bathroom was moldy and smelled like skunk and raccoon combination. Maybe something with the plumbing. But bathroom not in good condition. Bed could have been more comfortable as well. Staff was very nice so that was great. Amazing rooftop view. Just disappointed in the room overall. Good location.
Stayed 2 nights in Jul 2023
Response from Pedro Frazao-General Manager on 18 Jul 2023
Dear Lauren, First of all, thank you very much for taking your time out and sharing your feedback, it is very important for us! We apologize for the inconveniences and will definitely take note in order to improve our service.We do hope to be able to welcome you back and match your expectations. Kind regards,

6/10 Okay

Mary Beth

Stayed 4 nights in Jun 2023
Response from Pedro Frazao-General Manager on 26 Jun 2023
Dear Ms. Beth,Greetings from Lisbon! I would like to thank you for your feedback. It is very important for for us to improve our service. We hope to welcome you back soon. Kind regards,

10/10 Excellent

Peramanayagam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Pedro Frazao-General Manager on 26 Jun 2023
Dear Peramanayagam,Greetings from Lisbon! Thank you very much for your feedback! Kind regards,

4/10 Poor

Yasser

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property staff were great but state of the rooms was less than ideal. AC was not working and unable to find another room. No hangers, 1 towel for 2 adults and other minor things.
Stayed 1 night in May 2023
Response from Pedro Frazao-General Manager on 1 Jun 2023
Dear Mr. Yasser, Greetings from Lisbon! I would like to thank you for your feedback. It is very important for for us to improve our service. We do hope to welcome you back in order to improve our service. Kind regards, Pedro FrazaoGeneral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab stay at the NH collection
Weve had 6 days staying at this wonderful hotel, the staff were all friendly and professional
Stayed 6 nights in May 2023
Response from Pedro Frazao-General Manager on 25 May 2023
Dear Guest, Greetings from Lisbon! Thank you very much for your positive feedback! We are very happy that you have enjoyed your stay with us! We hope to welcome you back soon to your home in Lisbon! Kind regards,Pedro FrazaoGeneral Manager

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a stay
The hotel is located in a nice part of town. About a 15 minute walk to the rivers edge. It is near the historical areas and makes everything easily accessible by foot. The rooftop pool and bar area are ideal to finish out the afternoon after a lot of walking and before you head off to dinner
Stayed 2 nights in May 2023
Response from Pedro Frazao-General Manager on 25 May 2023
Dear Mr. Michael, Greetings from Lisbon! Thank you very much for your kind words! We are very happy that you have enjoyed your stay with us! We hope to welcome you back soon to your home in Lisbon! Kind regards,Pedro FrazaoGeneral Manager

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was an incredible experience. Loved the morning breakfast and Paula (she made our trip with her smile and charm), Juaon at the front desk who helped me track down my lost luggage, to the roof top bar and pool. Great hotel near everything but just outside the crazy hustle and bustle
Stayed 4 nights in May 2023
Response from Pedro Frazao-General Manager on 10 May 2023
Dear Ms. Sarah, Greetings from Lisbon! Thank you very much for your positive feedback! We are very happy that you have enjoyed your stay with us! We hope to welcome you back soon to your home in Lisbon! Kind regards,Pedro FrazaoGeneral Manager

10/10 Excellent

Angelica

Stayed 3 nights in Apr 2023
Response from Pedro Frazao-General Manager on 25 May 2023
Dear Ms. Angelica, Greetings from Lisbon! Thank you very much for your positive rating!We hope to welcome you back soon to your home in Lisbon! Kind regards,Pedro FrazaoGeneral Manager

10/10 Excellent

Silvia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent service at NH Hotel and so clean. Perfect place to stay.
Stayed 4 nights in Apr 2023
Response from Pedro Frazao-General Manager on 27 Apr 2023
Dear Ms. Silvia, Greetings from NH Collection Liberdade!Thank you for taking part of your time to share your experience at NH Collection Liberdade. We are very glad you enjoyed your stay with us. Looking forward to welcoming you back soon!Best regards, Pedro FrazãoGeneral Manager

10/10 Excellent

GIOVANNI, Key Biscayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Mar 2023
Response from Pedro Frazao-Diretor Geral on 4 Apr 2023
Dear Mr. Giovanni, Greetings from Lisbon! Thank you very much for your feedback! Kind regards, Pedro Frazao General Manager

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super nice, very helpful and friendly
Response from Pedro Frazao-General Manager on 30 Mar 2023
Dear Jose, Greetings from Lisbon! Thank you very much for your feedback. We are very happy that you have enjoyed your stay! Kind regards, Pedro FrazaoGeneral Manager

4/10 Poor

Alexander

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Pedro Frazao-General Manager on 22 Mar 2023
Dear Alexander, Greetings from Lisbon!I apologize we have not succeed your expectations. Could you give us any feedback in order to improve our services?Looking forward to hearing from you soon!Best regards, Pedro Frazão-General Manager

10/10 Excellent

Fassil

Stayed 8 nights in Mar 2023
Response from Pedro Frazao-General Manager on 5 Apr 2023
Dear Fassil, Greetings from NH Collection Liberdade!Thank you very much for sharing your feedback with us. We are so glad you enjoyed your stay in Lisbon.Looking forward to welcoming you back soon!Best regards,Pedro Frazão-General Manager

6/10 Okay

Sakina

Liked: Cleanliness, property conditions & facilities
The property was average. I was placed in a room with no view. My view was of the concrete
Stayed 3 nights in Feb 2023
Response from Pedro Frazao-General Manager on 12 Feb 2023
Dear Ms. Sakina, Greetings from Lisbon!Thank you very much for sharing your feedback with us. We are sorry we did not exceed your expectations. Nevertheless, in order to guarantee a room with a view, we recommend you to book this room category. Looking forward to welcoming you back soon.Best regards, Pedro Frazão-General Manager

10/10 Excellent

Fey van der

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and professional staff. Nice and clean room. perfect location.
Stayed 5 nights in Dec 2022
Response from Pedro Frazao-Diretor Geral on 13 Dec 2022
Dear Guest, Greetings from Lisbon! Thank you very much for your kind words. We hope to welcome you back soon. Kind regards, Pedro Frazao Diretor Geral

10/10 Excellent

Gin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022
Response from Pedro Frazao-Diretor Geral on 8 Dec 2022
Dear Guest, Thank you very much for your feedback! We look forward to welcoming you back! Kind regards, Pedro Frazao General Manager

10/10 Excellent

Vance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, helpful staff. Location was convenient and easily walkable to many sights and shops.
Response from Pedro Frazao-Director Geral on 1 Dec 2022
Dear Mr. Vance,Thank you very much for such a kind review. We are soo glad you liked our stay with us. We really appreciate your nice words to all our staff. Hope you enjoyed your stay with us and already looking forward to welcoming you back soon!Best regards,Pedro FrazãoGeneral Manager

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, excellent location, excellent service.
Stayed 2 nights in Nov 2022
Response from Pedro Frazâo-General Manager on 14 Nov 2022
Dear Mr. Daniel, Greetings from Lisbon!Thank you very much for sharing your experience with us: We are so glad to know that you enjoyed your stay at NH Collection Liberdade: We are already looking forward to welcoming you back!Best regards,Pedro Frazâo-General Manager

8/10 Good

Julio, Doral

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Location, staff very friendly.
Stayed 3 nights in Oct 2022
Response from Pedro Frazao on 10 Nov 2022
Dear Mr. Julio, Greetings From Lisbon!Thank you for your feedback!Best regards, Pedro Frazao Diretor Geral

10/10 Excellent

Jean-Jacques

Stayed 4 nights in Sep 2022
Response from Pedro Frazao on 10 Nov 2022
Dear Mr. Jean- Jacques, Greetings From Lisbon!Thank you for your feedback!Best regards, Pedro Frazao Diretor Geral

10/10 Excellent

Iliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is excellent!!
Stayed 1 night in Sep 2022
Response from Pedro Frazao on 10 Nov 2022
Dear Ms. Lliana,Greetings From Lisbon!Thank you for your feedback!Best regards, Pedro Frazao Diretor Geral

8/10 Good

PATRICK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy access to public transportation, clean and spacious rooms, fair price, friendly staff. Only negative was the menu of the rooftop bar/restaurant. The views up there are amaizing.
Stayed 5 nights in Sep 2022
Response from Pedro Frazao on 10 Nov 2022
Dear Mr. Patrick, Greetings From Lisbon!Thank you for your feedback!Best regards, Pedro Frazao Diretor Geral

6/10 Okay

MARIAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Pleasant hotel in very good position on Liberty Av
I am afraid I found the bed uncomfortable. The swimming pool was not heated and there were only 3 sun beds the rest were deck chairs. I found the breakfast very good. Don’t expect bacon and sausage. Although they did bring out bacon the last 2 days of our stay. The room service menu is limited. The balcony rooms have 2 plastic chairs and a table, no sun beds. The staff are very good. TV has only English news channels and fox movies HD that is largely English speaking films with subtitles. The hotel is on a lovely tree lined road that resembles the Champs Elysees with a lovely walk down to the centre. 2 stops on the metro outside takes you to the river. Fabulous tea shop next door.
Stayed 5 nights in Aug 2022

10/10 Excellent

Edward

Stayed 1 night in Aug 2022

8/10 Good

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great 3-night stay as a solo traveler! Location is walkable, felt safe and very convenient. It’s a maximum 15-20 min walk to nearly every neighborhood, and just a few blocks from main plazas and train stations. Other positives: Lovely hotel view! Spacious bathroom. Free nespresso. Negatives: the air conditioning didn’t cool very well, and the bed/pillows were quite stiff. But, these weren’t dealbreakers, especially given all the positives.
Stayed 3 nights in Aug 2022

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent position for exploring Lisbon. Lovely views from roof top bar.
Stayed 6 nights in Jul 2022

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff. Amazing view from the roof top pool and bar. Highly recommend.
Stayed 1 night in Jul 2022

10/10 Excellent

Seth

Stayed 2 nights in Jul 2022

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and property. The rooftop pool and bar is amazing. We highly recommend.
Stayed 1 night in Jul 2022

8/10 Good

Leila

Liked: Staff & service, amenities
Great location in the high fashion street, amazing rooftop views and a pool in the heart of Lisbon. The AC in the room is barely working and the bathrooms could do with some updating, but otherwise the stay was pleasant.
Stayed 1 night in Jun 2022
Response from Pedro Frazao-General Manager on 22 Jun 2022
Dear Ms. Leila, Greetings from Lisbon! Thank you so much for sharing your feedback with us. We apologize for the inconveniences you have had regarding the AC. However, we are so glad your stay was very pleasant. Looking forward to welcoming you back soon! Best regards, Pedro Frazão-General Manager

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
S
Stayed 1 night in Jun 2022
Response from Pedro Frazao-General Manager on 16 Jul 2022
Dear Mr. Carlos, Greetings from Lisbon! Thank you very much for your review. We hope you enjoyed your stay at NH Collection Liberdade. Looking forward to welcoming you back soon! Best regards, Pedro Frazão-General Manager

2/10 Terrible

patricia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022