Premium Suite, Garden View | Terrace/patio
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Reviews of My Suite Lisbon Serviced Apartments

4 out of 5
My Suite Lisbon Serviced Apartments
Rua de Sao Boaventura, 23, Lisbon

Reviews

8.8

Excellent

Rating 10 - Excellent. 25 out of 40 reviews" "
Rating 8 - Good. 9 out of 40 reviews" "
Rating 6 - Okay. 2 out of 40 reviews" "
Rating 4 - Poor. 3 out of 40 reviews" "
Rating 2 - Terrible. 1 out of 40 reviews" "

9.0/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dirk

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Huge room, very nice reception, great location.
Stayed 1 night in Mar 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, room comfort
Perfecto alojamiento. La atención fue excelente.
Stayed 3 nights in Dec 2023

10/10 Excellent

Efthalia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Lovely stay very helpful staff
Stayed 2 nights in Dec 2023

10/10 Excellent

Craig

Stayed 5 nights in Sep 2023

10/10 Excellent

Rodd

Stayed 1 night in Aug 2023

10/10 Excellent

Georgia

Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, room comfort
Family of 5 we had great stay, plenty of room, comfortable, would stay there again.
Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveller

Disliked: Room comfort
Moisture and mold
The smell of moisture and mold in the room were horrible.We entered the room at 11pm to avoid being for a long time and we left it before 8am. when We wake up literally sick with headache and closed nose. The woman at the reception pretend that nobody mention this before. We were lucky to book in it only one night (the price was much higher than the other wonderful hotel we stayed in)
Stayed 1 night in May 2023

10/10 Excellent

Felix

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful place in Lisbon, would stay again. We were in the top floor (2). Everything we would want from a stay, with taste. Quiet. Very walkable. A bit tricky to get via car, but manageable.
Stayed 1 night in May 2023

10/10 Excellent

robert

Liked: Cleanliness, amenities, property conditions & facilities
A great property. The staff were excellent. Friendly, helpful and gave lots of insight. A splendid stay.
Stayed 2 nights in Mar 2023
Response from PHC Hotels Team on 29 Mar 2023
Dear robert, Thank you so much for your review on your stay. Your opinion is very important for us in order to continuously meet our guests' expectations. We are very glad you have enjoyed your experience and we hope to welcome you again soon. Best regards, PHC Hotels Team

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, room comfort
Ok
Large apartment in good location. Pics don't really make it which relate to the apartment you are booking, and we were a little surprised when our apartment for 4 was a double and bunk beds. Also, we thought it was poor that every drink, chocolate bar etc in the fridge... and even the tea bags and coffee pods was chargeable. Never had that experience previously!
Stayed 2 nights in Mar 2023

10/10 Excellent

Atle

Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Good, if you check in before 4pm
Satisfactory room and bathroom. Clean with nice linens. However, check in was disappointing when it was supposed to be easy via an app on my phone. I informed the hotel in advance that we would be checking in at 6pm, thus later than their 4pm front desk, and after following their instructions for downloading a hotel key app beforehand and verifying my account, I was not given a room and had to call while standing at the door of the hotel. Thankfully the third person I was transferred to helped me by resetting my reservation in their system. If she hadn't answered the phone, I would have been standing on the sidewalk with my baby and no room to check into.
Stayed 1 night in Jan 2023

10/10 Excellent

Adriana, Toronto

10/10 Excellent

Bellangelis

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I’m very happy with the service at this cozy hotel. Special thanks to the reception girl. She was very kind and gave us nice and helpful tips to enjoy the city.
Stayed 2 nights in Nov 2022

10/10 Excellent

Nida

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great area. Great place to stay at.
Stayed 1 night in Aug 2022
Response from PHC Hotels Team on 18 Aug 2022
Dear Nida, Thank you so much for your review on your stay. Your opinion is very important for us in order to continously meet our guests' expectations. We are very glad you have enjoyed your experience and we hope to welcome you again soon. Best regards, PHC Hotels Team

8/10 Good

Sharon Denise

Liked: Cleanliness, amenities
Beds comfy and white linen was lovely and fresh. A little tired on the quirky layout but rooms ok. Reception only open till 4pm daily. Quiet neighbourhood but still close to restaurants and bars. We didn’t have breakfast but saw the trays of breakfast for other guests and looked delicious. Fridge had drinks/water and snacks. They supplied some coffee pods and teabags but we took our own tea. Bought milk and water at local mini mart. Plenty of towels and liquid soap and loo rolls. Lovely outside sitting area with pond (including terrapin/turtle and goldfish not roped off tho) We had two rooms. One was nicer than the other in decor/layout but both clean and comfortable. Not in the room much so not a problem at all. Very friendly staff and good English spoken. Helped us with map/locations etc. we stayed Thu to Sunday and they arranged a taxi. Most enjoyable trip!
Stayed 3 nights in Jul 2022
Response from PHC Hotels Team on 26 Jul 2022
Dear Guest, Thank you so much for your review on your stay. Our guests' opinion is very important for us in order to constinously meet our guests' expectations. We are very glad you have enjoyed your experience and we hope to welcome you again soon. Best regards,

10/10 Excellent

Christina

Stayed 5 nights in Apr 2022

6/10 Okay

CARLOS

Travelled with family
Location is not the greatest
Stayed 1 night in Nov 2021

10/10 Excellent

Ciara

Travelled with group
Liked: Cleanliness, room comfort
Great location and breakfast!!
Amazing location walking distance to a really nice area with bars and restaurants. Breakfast was delicious and the host was extremely accommodating and helpful. Extremely bright apartment with lots of natural light and plenty of space for 4.
Stayed 2 nights in Apr 2022

8/10 Good

Michael, Slough

Liked: Cleanliness
The apartment was clean and spacious and located fairly centrally in Lisbon. Only complaints were that the tea and coffee weren’t complimentary and there was an issue with the hot water supply when I wanted to have a bath.
Stayed 3 nights in Mar 2022

10/10 Excellent

Shareefa

Liked: Cleanliness, room comfort
*Gorgeous place and very clean. Everything you need and more. *Great for any size group and young families. *No elevator (not a problem but just know this when you are packing). *Great area, in the heart of bars and restaurants but not noisy.
Stayed 3 nights in Oct 2021
Response from My Suite Lisbon Guest House on 12 Jan 2022
Dear Guest Shareefa, thank you for taking the time to leave us a review on your stay at My Suite Lisbon Guest House . We're glad you've enjoyed our service, rooms and breakfast. We're looking forward to welcoming you again soon. Best regards.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
The room was clean and spacious but the reception is not really present. It says service bagage but we were allowed to leave our luggage only until 4pm and with a flight at 20:40 it was not convenient. If we had known we would gone to a hotel with a proper reception.
Stayed 2 nights in Oct 2020

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities
When we checked in, the room was not properly cleaned. There were dirty dishes in the sink, a used toothbrush on the counter, and hair in the shower. Before we went to dinner we let the front desk know thinking they would clean it up while we were gone but they did not. Very disappointing that we felt like we slept in an unclean room.
Stayed 1 night in Dec 2019

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Super séjour au calme à Lisbonne Merci!
Stayed 2 nights in Apr 2024

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, room comfort
Increíble apartamento
Excelente apartamento para pasar unos días en Lisboa. Súper limpio y acogedor con un desayuno increíble. Sin duda repetiremos! Mil gracias por todo
Stayed 3 nights in Dec 2023

10/10 Excellent

Erik, København

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Tæt på de hyggelige områder, og samtidig stille. Store, lyse værelser. Vi kommer igen
Stayed 3 nights in Sep 2023

8/10 Good

Miguel Angel

Stayed 1 night in Aug 2023

4/10 Poor

Sandra

Travelled with family
Pas vraiment pratique quand on arrive apres 16h, on a attendu plus d’une heure quelqu’un car l’appli ne marchait pas. Le staff n’est vraiment pas sympathique ni aidant. La propreté est faite au strict minimum. Je ne conseille pas cet établissement
Stayed 3 nights in May 2023

10/10 Excellent

Hugues

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Très bien placé et très calme. Un grand choix de restaurants à proximité. Conforme au descriptif. Petit déjeuner top et servi en chambre.
Stayed 4 nights in Apr 2023
Response from PHC Hotels Team on 1 May 2023
Dear Hugues, Thank you so much for your review on your stay. Your opinion is very important for us in order to continuously meet our guests' expectations. We are very glad you have enjoyed your experience and we hope to welcome you again soon. Best regards,

10/10 Excellent

miloud

Stayed 3 nights in Jan 2023

8/10 Good

Hans Christian

Stayed 3 nights in Oct 2022

8/10 Good

Nora

Travelled with family
Liked: Cleanliness, room comfort
Appart Hôtel très fonctionnel. Pdj copieux, personnel au top. Pas si proche des transports en revanche.
Stayed 6 nights in Aug 2021
Response from My Suite Lisbon on 17 Sept 2021
Dear Nora, thank you for taking the time to leave us a review on your stay. We're glad you've enjoyed your experience. We're looking forward to welcoming you again soon. Best regards.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 8 nights in Jul 2021
Response from My Suite Lisbon on 17 Sept 2021
Dear Guest, thank you for taking the time to leave us a review on your stay at My Suite Lisbon. We're glad you've enjoyed our service and room. We're looking forward to welcoming you again soon. Best regards.

8/10 Good

Verified traveller

Ok hotel with good location
Really good location and an amazing service! An ok room.
Stayed 2 nights in Jul 2020
Response from Sofia Carvalho on 1 Sept 2020
Dear guest, thank you for taking the time to leave us a review on your stay. We're glad you've enjoyed your experience. We're looking forward to welcoming you again soon. Best regards.

10/10 Excellent

Kay, Shanghai

Travelled with partner
Liked: Cleanliness, amenities
Great hotel, right in the center of Bairro Alto, not far away from Rossio train station with a lot restaurants and bars around and still calm! Friendly staff giving a lot of good recommendation. I would go their again!
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Lage von My Suite, im Herzen von der lebendigen Altstadt ist einfach nur ein Traum.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Jan 2020