Rooftop terrace

Reviews of As Janelas Verdes Inn, a Lisbon Heritage Collection

4 out of 5
As Janelas Verdes Inn, a Lisbon Heritage Collection
Rua das Janelas Verdes, 47, Lisbon Heritage, Lisbon

Reviews

9.6

Exceptional

Rating 10 - Excellent. 578 out of 729 reviews" "
Rating 8 - Good. 134 out of 729 reviews" "
Rating 6 - Okay. 12 out of 729 reviews" "
Rating 4 - Poor. 4 out of 729 reviews" "
Rating 2 - Terrible. 1 out of 729 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Various living rooms and salons in which to relax. Coffee and tea station available 24 hrs a day…
Stayed 3 nights in Mar 2024

10/10 Excellent

Lily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning property with friendly staff, great surrounding area, and the perfect Lisbon escape. I now recommend anyone coming to stay here as it’s the perfect location between old and new, with a range of lovely restaurants, cafes, and shops nearby. The rooms are beautifully done, and as a small hotel you get the quintessential feeling! A must visit.
Stayed 3 nights in Mar 2024

10/10 Excellent

Neil

Stayed 2 nights in Mar 2024

10/10 Excellent

Edan, Ottawa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Q
Stayed 6 nights in Feb 2024

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was fantastic, this is a well run hotel with attention to detail. The people at the hotel are fantastic. The hotel is in a great place. Breakfasts were great and the upstairs library is a fantastic place to relax with coffee or wine.
Stayed 3 nights in Feb 2024

10/10 Excellent

Charles, Ruther Glen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re in search of a well appointed traditional boutique hotel, this is exactly what you want. I absolutely loved this hotel from the friendly staff (Maria) to the quaint decor. This hotel is amazing!!!
Stayed 2 nights in Feb 2024

8/10 Good

Vijaya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet little heritage hotel, enjoyed our stay there. Staff accommodated all our requests which made the stay very comfortable.
Stayed 4 nights in Feb 2024

10/10 Excellent

Sheila Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel and I can't wait to go back. Staff are fantastic. The bed was comfortable and the room was quiet and all the space that we needed. Breakfast was delicious. The rooftop terrace was a fantastic spot to finish the day. The breakfast terrace was beautiful, but it was a little too chilly to enjoy in February. The location is a bit of a hike to the main action of Lisbon, but we liked that and walked everywhere. Busses are convenient if that is the option you prefer. I am looking forward to staying here again.
Stayed 5 nights in Feb 2024
Response from Diogo Laranjo on 13 Feb 2024
Dear Sheila Ann,Thank you for staying with us and for your nice review! We are happy to know that you had a lovely stay with us and that you're already looking forward to returning. We are glad that you found our staff fantastic and that you enjoyed the comfort and tranquility of your room. It is also wonderful to know that you found our breakfast delicious and that you were able to enjoy our rooftop terrace as a fantastic spot to unwind at the end of the day.We're pleased to hear that you enjoyed our location. As Janelas Verdes is situated in the neighborhood of Lapa, an historic district that retains much of its traditional charm. This area is not so crowded and touristic as other historic quarters, like Bairro Alto and Chiado, but near enough to tranquilly walk there, enjoying the local flair on the way.We can't wait to welcome you back for another wonderful stay. Until then, safe travels and we look forward to hosting you again soon!Warmest regards,Diogo LaranjoGeneral Manager

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel. Wouldn't hesitate to recommend it.

10/10 Excellent

Sandor, Issaquah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Alia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, charming hotel which is very clean and has a lovely library to relax and very kind and helpful staff.
Stayed 3 nights in Jan 2024

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a charming hotel with beautiful rooms and amazingly attentive staff.
Stayed 5 nights in Dec 2023

10/10 Excellent

Graeme

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a lovely historic building and the staff are fabulous. They need to rethink their dining arrangements to make it work better. This is more than compensated for by the quality of their offering. We would stay there again in a heartbeat.
Stayed 5 nights in Dec 2023

10/10 Excellent

Asit

Stayed 3 nights in Dec 2023

2/10 Terrible

David, Miami

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This is not a hotel ! We left the “hotel” before we check in! Everything is old and dirty smell bad… very disappointed ! We have to move to an other hotel at Sofitel
Stayed 3 nights in Dec 2023
Response from Diogo Laranjo on 5 Jan 2024
Dear David,We acknowledge your feedback, but it's important to highlight that your review doesn't seem to be a serious evaluation. Your decision to leave before check-in, driven by a desire to stay at a friend's hotel, influenced the tone of your comments. Notably, you did not provide any comments regarding the property being 'old.' We want to emphasize that our establishment prides itself for its cleanliness and its charm as a boutique hotel from the 18th century, and it requires a certain cultural appreciation and sophistication to distinguish between the vintage charm and an outdated appearance.We will keep working hard to provide a service of excellence from which we are recognized.Best regards,Diogo LaranjoGeneral Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They provided international travel power adapter, complementary port and snacks.
Stayed 6 nights in Dec 2023

10/10 Excellent

pin-ling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place with very friendly and helpful staff. We enjoyed our stay :)
Stayed 3 nights in Dec 2023

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just so beautiful and unique. Very comfortable and the staff were all top notch. Would stay again if ever back in Lisbon!
Stayed 3 nights in Nov 2023

10/10 Excellent

Ralph Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very distinctive property with excellent staff.
Stayed 6 nights in Nov 2023

10/10 Excellent

Luis Manuel Morales, San Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Janelas Verdes is a great place and quite place. Public transportation is only few meters away from the hotel. Five stars to the service!!!!
Stayed 3 nights in Nov 2023

10/10 Excellent

Mykhaylo

Travelled with family
Liked: Cleanliness, amenities
Wonderful old style hotel with all charm and loveliness of Lisbon. Great personal and great location. I would stay choose it again in the future.
Stayed 3 nights in Nov 2023

10/10 Excellent

Denisse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and staff were so welcoming.
Stayed 1 night in Nov 2023

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area just outside the hustle of the busier areas. Very accommodating staff and great breakfast buffet.
Stayed 5 nights in Nov 2023

8/10 Good

Youcef, McLean

Travelled with family
Liked: Staff & service, amenities
Staff: nice and professional.
Stayed 2 nights in Nov 2023

10/10 Excellent

celia

Travelled with family
Like the Inn wish the rooms were a bit more updated but over all the place is great.
Stayed 1 night in Nov 2023
Response from Diogo Laranjo on 15 Nov 2023
Dear Celia,Thank you very much for staying with us and for sharing your thoughts.We are happy to read that you appreciated your stay at our charming 18th century mansion.The old school charm is what we want to preserve, the best way we can, not only in the common areas but also in the rooms. The traditional ambience combined with nowadays comfort pleases people from different ages that appreciate old fashioned charm but with todays technologies and up to date equipment.We value all Guests feedback and we will keep on working hard in order to offer them a most pleasant stay. Looking forward to welcoming you again to our magical city.Best regards,Diogo LaranjoGeneral Manager

10/10 Excellent

Marcy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very comfortable charming hotel
Stayed 5 nights in Nov 2023

6/10 Okay

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property. The thing that ruined my stay was that I was in room 1 and the kitchen is right by my room. I'm not sure why there are so many loud sounds coming from the kitchen all night long but there are. I'm talking pans falling on the floor at 1 a.m., dishes clinking at 2:30 a.m., the dishwasher being loaded at 11:30 p.m. I'm sure if you stay on an upper floor this isn't a problem but I wouldn't stay on the first floor. It really is gorgeous but to be able to sleep is number one for travel. I finally remembered to go buy earplugs and then I also turned my rain app up to as high as it would go and finally slept some the last night there. The staff is really kind and I probably should have told them about this on day one. I have trouble believing they don't know how noisy it is for the first floor rooms though.
Stayed 3 nights in Oct 2023
Response from Diogo Laranjo on 3 Nov 2023
Dear Kim,Thank you very much for staying with us and for the opportunity to clarify some points. We are very happy that you particularly liked our home feel and our friendly staff but we were also genuinely concerned and taken aback by your review.We deeply regret that your experience did not meet your expectations, especially with regards to the noise issue. This should not have happened and we will address it with our team to avoid it from happen again.We always encourage our Guests to inform our staff of any problem and we will try to fix it right away or find a suitable alternative to guarantee the most comfort possible to our guests.Looking forward to welcoming you again and having the opportunity to offer you a most pleasant stay.Kind regards, Diogo Laranjo General Manager

10/10 Excellent

Anthony

Stayed 2 nights in Oct 2023

10/10 Excellent

Arkadiy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Historical hotel in Lisbon center. Staying second time and confirming the great value of hotel and service provided. This is my first choice to stay in Lisbon.
Stayed 1 night in Oct 2023

10/10 Excellent

GEETA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent , its away from the touristy places , so you may have to uber or walk here - about 20 min walk But its super quiet , only noise I heard was from neighboring room , safe neighborhood Will stay again
Stayed 6 nights in Oct 2023

10/10 Excellent

Arkadiy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in very central part of Lisbon. Hotel has Historical charm. Close to everything, but on quiet street. Excellence service, Delicious breakfast. Terrace bar with the river view. Best experience in Portugal.
Stayed 4 nights in Oct 2023

10/10 Excellent

Lon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect gem in Lisbon
This hotel was an absolute gem. Not far from downtown in the historical areas, but in a residential place. The hotel really captures the mood of Portugal. The decor, the terrace the library are wonderful. The staff was very pleasant. The front desk manager Elsa was very caring and concerned. We had a wonderful stay at this inn. The rooms are lovely. Everything about the place was wonderful. My only regret is we had to leave.
Stayed 2 nights in Oct 2023
Response from Diogo Laranjo on 16 Oct 2023
Dear Lon,Thank you for taking the time to provide us with your feedback following your recent stay with us.Reading your review brought us immense joy, especially your recognition of the unique qualities that make our hotel so special. Your recognition of this distinction is truly encouraging, and we thank you for it!Elsa is indeed a valuable member of our friendly team, and we will be sure to pass on your kind words to her. Providing exceptional service and ensuring our Guests feel at home is at the core of our mission. Our entire team will surely appreciate your kind words and feedback. Thank you!We look forward to welcoming you back soon at our beautiful city.Warmest Regards,Diogo LaranjoGeneral Manager

10/10 Excellent

JOSEPH, townsend

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very charming for couples looking for a quiet getaway
Stayed 6 nights in Aug 2023

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Engin

Stayed 4 nights in Sep 2023

10/10 Excellent

Neil, Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were lovely from start to finish. Really enjoyed the well preserved & presented historical aspects to this hotel. Do ask can concierge about where to eat etc. we received excellent suggestions. Breakfast venue in the garden was lovely!
Stayed 2 nights in Oct 2023

10/10 Excellent

Raul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place with beautiful and magnificent staff always available to help. Hotel is well maintained. Breakfast well served. Place is close to the central part of Lisbon.
Stayed 8 nights in Sep 2023
Response from Diogo Laranjo General Manager on 15 Sept 2023
Dear Raul,We want to express our appreciation for choosing to stay with us and for providing your valuable feedback.We are delighted to know that you had a nice experience with our welcoming staff.As Janelas Verdes enjoys an ideal setting within a residential quarter that lies between two storied neighborhoods: the classy Lapa district and the traditional Bairro da Madragoa, which neighbors the lively Bairro Alto. It provides convenient access to renowned tourist hubs like Bairro Alto and Chiado, as well as picturesque riverside spots such as Docas.We look forward the opportunity to host you once more in our lovely city.Warm regards,Diogo LaranjoGeneral Manager

10/10 Excellent

Phillip, Southbury

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Loved this hotel. Very charming little boutique hotel with a wonderful view from the library. Breakfast in the garden was beautiful. The hotel location was great but walking was difficult because of the hills
Stayed 1 night in Aug 2023
Response from Diogo Laranjo, General Manager on 4 Sept 2023
Dear Philip,Thank you for staying with us and for your feedback. We are very happy to read that you enjoyed your stay and in particular the bay view from the library terrace and our small garden. As Janelas Verdes is located in the Lapa district, a historic district that has retained much of its traditional charm. Our location in reality is far enough from the very touristic quarters but near enough to be able to walk there, enjoying the local atmosphere on the way. It is a flat area along the Tagus river and you can use the old Bica funicular, near Time Out Market, to reach Chiado and Bairro Alto, through one of the most picturesque streets of Lisbon which is Rua da Bica de Duarte Belo.We look forward to welcoming you again to our beautiful city. Best regards,Diogo LaranjoGeneral Manager

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Jeff

Stayed 3 nights in Aug 2023

10/10 Excellent

Damian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very quaint and cozy. The breakfast buffet is very good, to include make-your-own mimosas, which is fantastic. The decor is so homely, it almost feels like you're staying at a relative's house rather than a hotel. I was enthralled by all the hotel's amenities and the excellent and friendly staff.
Stayed 14 nights in Aug 2023

6/10 Okay

farzad

Travelled with family
Liked: Cleanliness, staff & service
Its an old property with friendly staff. There almost is nothing interesting close by. far away from attractions. Bathroom didn't have airflow and was very hot inside the bathroom. if you like heritage the hotel itself is an attraction.
Stayed 1 night in Aug 2023
Response from Diogo Laranjo on 18 Aug 2023
Dear Farzad,Thank you for sharing your feedback about your recent stay at our hotel. We are very happy to learn that you particularly enjoyed the warm hospitality of our staff.As you mention As Janelas Verdes is an heritage hotel. Installed in a 18th century townhouse, this charming hotel retains its traditional architecture. It also reflects the culture of the country in an intimate and friendly atmosphere.Concerning our location, As Janelas Verdes is located in the Lapa district, a historic district that has retained much of its traditional charm with many small restaurants and cafés. Our location in reality is far enough from the very touristic quarters but near enough to be able to walk there, enjoying the local atmosphere on the way. It is a flat area along the Tagus river and you can use the old Bica funicular, near Time Out Market, to reach Chiado and Bairro Alto, through one of the most picturesque streets of Lisbon which is Rua da Bica de Duarte Belo.We are sorry about the temperature in your bathroom, all the bathrooms have airflow and we will verify it right away.Hope to have the opportunity to welcoming you in one of our Lisbon Heritage Collection that suits better your preference.Warm regards,Diogo Laranjo General Manager

10/10 Excellent

Shira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a BEAUTIFUL hotel that was cozy and inviting. The staff was welcoming and the room was beautiful. We were able to walk to many dining options and the view from the third floor area was gorgeous! We loved it here...
Stayed 1 night in Jul 2023

10/10 Excellent

Debora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Pasquale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was great, but the area around it was in need of facelift. The hotel had parking which was essential. Staff was accommodating. The old world charm was lovely.
Stayed 2 nights in Jul 2023

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One if the most beautiful boutique hotels I have been in it. I really enjoy my stay. The staff are very friendly. The best thing is I felt home during my stay. The breakfast is delicious and fresh. The hotel has character. Make sure you have enough time to spend in the rooftop library and beautiful overlooking the water and Almada town. Location is good. 10 minutes walk yo the city center. Generally in Lisbon, Uber is very cheap. The hotel is very clean. Quiet and cosy. Highly recommend this hotel.
Stayed 3 nights in Jul 2023

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, friendly helpful staff. Thoroughly enjoyed our stay.
Stayed 4 nights in Jul 2023

10/10 Excellent

anne margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Such a lovely hotel that wrapped its arms around with warmth and hospitality. Gracious rooms with special touches such as port in the room, architectural details and an honor bar in the wood paneled library overlooking the water. Lovely !!!
Stayed 3 nights in Jun 2023

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Great hotel headed south
Stayed 3 nights in Jun 2023

10/10 Excellent

JULIA EPSHTEYN or Arina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
AAA ! This hotel is beyond all of our expectations! Beautiful rooms with more then friendly and professional 24/7 staff made our trip unforgettable! River view terrace on a 4th floor is must to be after a long day of walking in Lisbon.Self Service bar is convenient and has a huge selection of alcohol and non alcohol drinks.Complimentary cofee, tea ,refresheners and some sweats are all day long available ,too.Great stay!
Stayed 8 nights in May 2023