- Liked: Cleanliness, property conditions & facilities, room comfort
- Disliked: Staff & service
Nice apartment, terrible management
The apartment is nice, and in a nice area. However, we arrived early in the day and called about an early check-in and were told, forcefully, by the manager that not only was that not possible, but we were expected to be at the place at 3 "sharp... sharp!" because it was Sunday and people have places to be. The manager sent another worker to open the door, who was not there at 3. The cleaner hadn't finished cleaning. There was no elevator in the building as listed in the description. The cleaner noted she could drop off more towels but never did, so we only had bath towels and no hand or kitchen towels. There were also no oven mitts, so without towels, either, there was no easy way to take things out of the oven, making the kitchen much less functional. There were no garbage cans. The bathroom had no hand soap. We weren't even given directions on where to leave the keys on the last day. We were told we'd be sent a receipt for the extra fees we had to pay on arrival (cleaning fees and city hotel fees) which we were never given. Overall - nice apartment, terrible execution by the manager.