Exterior
Check availability

Reviews of NH Sintra Centro

4 out of 5
NH Sintra Centro
Praca da Republica, Sintra

Reviews

8.2

Very good

Rating 10 - Excellent. 378 out of 970 reviews" "
Rating 8 - Good. 364 out of 970 reviews" "
Rating 6 - Okay. 150 out of 970 reviews" "
Rating 4 - Poor. 54 out of 970 reviews" "
Rating 2 - Terrible. 24 out of 970 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Issac Alonso Ortega

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. I want to thank Francisco for being so kind and patient. I had messed up my hotel dates on expedia and he allowed me me to fix it without a penalty from expedia. He was very kind and made the stay memorable
Stayed 1 night in Apr 2024
Response from Francisco Leitão – Guest Relations on 8 Apr 2024
Dear Issac Alonso Ortega,Thank you for providing valuable feedback on your stay at NH Hotel Sintra Center.We're delighted to hear that you enjoyed your stay with us and that everything from the facilities to the attentive service provided by our team, especially Francisco, was impeccable, leaving you with fond memories of your stay.Your kind words will be shared with the Teams, and they will certainly feel proud and motivated to keep striving for excellence on a daily basis.The Team is already looking forward to welcoming you back next year!Best regards,

10/10 Excellent

Jun Kyeoung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Mar 2024
Response from Francisco Leitão – Guest Relations on 1 Apr 2024
Dear Jun Kyeoung,Thank you for your preference for the Hotel NH Sintra Center and for the amazing review of your stay.Really looking forward to welcome you back at our Hotel so you can enjoy many memorable experiences.Kind Regards,

10/10 Excellent

Cassidy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is centrally located for exploring Sintra. Pedro at reception was so helpful and friendly- thank you!
Stayed 5 nights in Mar 2024
Response from Fleitao - GuestRelations on 27 Mar 2024
Dear Cassidy,Thank you for sharing your experience at Hotel NH Sintra. We were pleased that the service provided by the hotel staff met your expectations. At NH hotels, we emphasize the importance of the quality of service provided to our customers. We look forward to welcoming you again on your next stay in Sintra.We are at your disposal for any additional assistance you may need. Yours sincerely,Francisco Leitão – Guest Relations

6/10 Okay

Wendy

Liked: Cleanliness
They need to update the hotel. The room was big and the breakfast was decent though they should have better coffee We woke up in a sweat and had the thermostat to 17C… we learned that the vent only blows heat. So they gave us an old fan caked in dust… they gave us only 1 roll of toilet paper so we Asked for a second and it took over an hour to get and i had to Ashley again. Getting an extra towel also took a while. The front desk guy was rude as he told me Uber couldn’t come to the hotel and when I clarified where he responded rudely
Response from JS - Guest Relation on 23 Mar 2024
Dear, Wendy Thank you for choosing NH Hotel Sintra and for taking the time to write about your hotel experience. Our team is committed to promote and provide enjoyable and memorable stays, for this reason, your feedback is very important to identify areas that need our closest attention. We regret to realize that some aspects of your stay were not as you expected. We took good care of the notes that you have highlighted so we can improve and maximize the satisfaction of our guests. We trust we will have the opportunity to welcome you back on your next trip to Sintra.Best regards,Joao SilvaNh Sintra Centro

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night to visit the major sites in Sintra (which were spectacular). The hotel is very conveniently located relative to the sites. The gentleman on the front desk, Francisco was truly exceptional. He was very helpful and pleasant and made this visit one of our most memorable.
Stayed 1 night in Mar 2024
Response from Francisco Leitão – Guest Relations on 21 Mar 2024
Dear William,Thank you for providing valuable feedback on your stay at NH Hotel Sintra Center.We're delighted to hear that you enjoyed your stay with us and that everything from the facilities to the attentive service provided by our team, was impeccable, leaving you with fond memories of your stay.Your kind words will be shared with the Teams and especial with Francisco, and they will certainly feel proud and motivated to keep striving for excellence on a daily basis.The Team is already looking forward to welcoming you back next year!Best regards,

4/10 Poor

Daniel

Travelled with family
Liked: Staff & service, property conditions & facilities
Like the property but did not like that the ac was not working and believe staff new that and did not tell us or offer another room
Stayed 1 night in Mar 2024
Response from JS – Guest Relations on 19 Mar 2024
Dear, Daniel Thank you for choosing NH Hotel Sintra and for taking the time to write about your hotel experience. Our team is committed to promote and provide enjoyable and memorable stays, for this reason, your feedback is very important to identify areas that need our closest attention. We regret to realize that some aspects of your stay were not as you expected. We took good care of the notes that you have highlighted so we can improve and maximize the satisfaction of our guests. We trust we will have the opportunity to welcome you back on your next trip to Sintra. Best regards, Joao Silva – Guest Relations

6/10 Okay

Tahiry

Travelled with partner
Liked: Cleanliness, staff & service
Best part is the location as you are right in the historical city center. However, if you have a car, beware: the roads leading to the hotel and the parking are extremely- extremely- narrow!!! The staff is professional but it would be a good idea for them to provide more details to the guests on how to access the parking and how to get out of it. The room was big and clean, which was a plus, but the wardrobe and the bathroom felt old and dingy. A fresh coat of paint would have made a world of difference.
Stayed 2 nights in Mar 2024
Response from Francisco Leitão – Guest Relations on 6 Mar 2024
Dear Tahiry,Thank you for choosing NH Hotel Sintra and for taking the time to write about your hotel experience. Our team is committed to promote and provide enjoyable and memorable stays, for this reason, your feedback is very important to identify areas that need our closest attention. We regret to realize that some aspects of your stay were not as you expected. We took good care of the notes that you have highlighted so we can improve and maximize the satisfaction of our guests. We trust we will have the opportunity to welcome you back on your next trip to Sintra. Best regards,

10/10 Excellent

RUTH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient in old town
Stayed 2 nights in Feb 2024
Response from JP – Guest Relatios on 15 Feb 2024
Dear , Ruth It’s a pleasure for us receiving those kind words! We are glad to know that you really enjoyed your stay with us at Hotel NH Sintra, you can always count on a dedicated team to help you with your needs. Please, let us know when you intend to return to our hotel, and we would be most honored to accompany your reservation closely and take care of all its details.Yours sincerely, João Pondeje – Guest Relations

10/10 Excellent

Roger, Santa Clariota

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service from the staff was exceptional!! Everyone we came in contact with from the front desk to housekeeping, Maintenance & the Restaurant staff was very welcoming and made us feel at home. My wife and I would definitely stay at this location the next time we are in town.
Stayed 2 nights in Jan 2024
Response from Francisco Leitão – Guest Relations on 23 Jan 2024
Dear Roger,It’s a pleasure for us receiving those kind words! We are glad to know that you really enjoyed your stay with us at Hotel NH Sintra, you can always count on a dedicated team to help you with your needs. Please, let us know when you intend to return to our hotel, and we would be most honored to accompany your reservation closely and take care of all its details.Yours sincerely,

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. Staff very friendly Big room . Good breakfast Next time I will be in the same hotel
Stayed 3 nights in Jan 2024
Response from Franciscoleitão – Guest relations on 10 Jan 2024
Dear Regina,We would like to thank you for choosing Hotel NH Sintra and taking the time to rate your stay. We are more than happy to read that you had a great stay enjoying our location, breakfast, and staff. Let us know next time so we can take action right away. Once again, we are very thankful for your review and we hope to welcome you again soon!Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Older hotel and there a strong smell of sewer in the bathroom. Very nice room. Excellent front desk reception by Andre.
Stayed 2 nights in Dec 2023
Response from Fleitão – Guest relations on 21 Dec 2023
Good morning,We would like to thank you for choosing Hotel NH Sintra and taking the time to rate your stay. We are very sorry about the issue caused by the strong smell in the bathroom and we already solve the problem.We are happy to know that you enjoyed the front desk reception by Andre.Let us know next time so we can take action right away. Once again, we are very thankful for your review and we hope to welcome you again soon!Best regards

8/10 Good

Gareth

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Fleitão . Guest Relations on 21 Dec 2023
Dear Gareth,Thank you for sharing your experience at Hotel NH Sintra. We are pleased that you enjoyed our hotel, located on the slopes of the Serra de Sintra, a UNESCO World Heritage town. Your evaluation of the service is very important to us and is a fundamental help that will allow us to improve the quality of the service provided. We look forward to welcoming you again on your next stay in Sintra.We are at your disposal for any additional assistance you may need.Yours sincerely,

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great stay
Great location. Friendly staff. I would stay here again.I
Stayed 1 night in Oct 2023
Response from Fleitão .- Guest Relations on 21 Dec 2023
Dear Pauline,Thank you for sharing your experience at Hotel NH Sintra. We were pleased that the service provided by the hotel staff met your expectations. At NH hotels, we emphasize the importance of the quality of service provided to our customers. We look forward to welcoming you again on your next stay in Sintra.We are at your disposal for any additional assistance you may need. Yours sincerely,

10/10 Excellent

ChiangLin

Stayed 2 nights in Nov 2023
Response from FLeitão – Guest Relations on 21 Dec 2023
Dear ChiangLin,It’s a pleasure for us receiving those kind words! We are glad to know that you really enjoyed your stay with us at Hotel NH Sintra, you can always count on a dedicated team to help you with your needs. Please, let us know when you intend to return to our hotel, and we would be most honored to accompany your reservation closely and take care of all its details.Yours sincerely,

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in the heart of Sintra! We got great customer service and it was a very positive experience. Our room had great views but was definitely a little dated and small but met all of our needs. You can’t beat the location and we somehow got parking out front, probably because it was low season. However, the drive there was a bit stressful so I wouldn’t necessarily recommend a car in Sintra if you can avoid it. All in all, a great place to stay when in Sintra!
Stayed 1 night in Nov 2023
Response from JP – Guest Relatios on 29 Nov 2023
Dear , Jeffrey It’s a pleasure for us receiving those kind words! We are glad to know that you really enjoyed your stay with us at Hotel NH Sintra, you can always count on a dedicated team to help you with your needs. Please, let us know when you intend to return to our hotel, and we would be most honored to accompany your reservation closely and take care of all its details.Yours sincerely, JP – Guest Relatios

10/10 Excellent

Delcie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful area perfect for the heart of Sintra love it
Stayed 2 nights in Nov 2023
Response from JP – Guest Relatios on 29 Nov 2023
Dear , DelcieIt’s a pleasure for us receiving those kind words! We are glad to know that you really enjoyed your stay with us at Hotel NH Sintra, you can always count on a dedicated team to help you with your needs. Please, let us know when you intend to return to our hotel, and we would be most honored to accompany your reservation closely and take care of all its details.Yours sincerely, JP – Guest Relatios

10/10 Excellent

Canina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The NH Sintra Centro is a lovely hotel with beautiful views out their balconies. Staff was friendly, professional and helpful. Only complaint would be that the bed was a little hard -could have used a new mattress.
Stayed 2 nights in Oct 2023
Response from JP – Guest Relatios on 29 Nov 2023
Dear , Canina It’s a pleasure for us receiving those kind words! We are glad to know that you really enjoyed your stay with us at Hotel NH Sintra, you can always count on a dedicated team to help you with your needs. Please, let us know when you intend to return to our hotel, and we would be most honored to accompany your reservation closely and take care of all its details.Yours sincerely, JP – Guest Relatios

10/10 Excellent

Mark, Twin Falls

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from JP – Guest Relations on 13 Nov 2023
Dear , Mark It’s a pleasure for us receiving those kind words! We are glad to know that you really enjoyed your stay with us at Hotel NH Sintra, you can always count on a dedicated team to help you with your needs. Please, let us know when you intend to return to our hotel, and we would be most honored to accompany your reservation closely and take care of all its details.Yours sincerely, JP – Guest Relatios

10/10 Excellent

Lisa, Long Grove

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect location, right across from the national palace. A bit of an older hotel but it was clean and spacious, and i had a small terrace and it was comfortable to stay. Breakfast was a buffet and most of the usual European breakfast you often see but also different health bits like spirulina! I haven’t seen that before on a hotel spread! I’d definitely stay again.
Stayed 2 nights in Oct 2023
Response from Fleitão - Guest Relations on 31 Oct 2023
Dear LisaThank you for your preference for the Hotel NH Sintra Center and for the wonderful score.We look forward for the opportunity to welcome you back in the future.Kind Regards,Fleitão - Guest Relations

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here so much. The reaction staff were amazing and so kind and helpful. We had a beautiful view of the castles that was even more amazing at night. Highly recommend anyone to stay here.
Stayed 2 nights in Oct 2023
Response from JP – Guest Relations on 28 Oct 2023
Dear , Cristina It’s a pleasure for us receiving those kind words! We are glad to know that you really enjoyed your stay with us at Hotel NH Sintra, you can always count on a dedicated team to help you with your needs. Please, let us know when you intend to return to our hotel, and we would be most honored to accompany your reservation closely and take care of all its details.Yours sincerely, JP – Guest Relatios

8/10 Good

Cezary, St. Clair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from JP – Guest Relations on 28 Oct 2023
Dear , Cezary It’s a pleasure for us receiving those kind words! We are glad to know that you really enjoyed your stay with us at Hotel NH Sintra, you can always count on a dedicated team to help you with your needs. Please, let us know when you intend to return to our hotel, and we would be most honored to accompany your reservation closely and take care of all its details.Yours sincerely, JP – Guest Relatios

10/10 Excellent

Thomas

Travelled with partner
Liked: Staff & service, property conditions & facilities
This hotel is in a fantastic location. Right from the front door you can easily walk to many shopping and dining location. The rooms are clean and staff very friendly. If you are driving, it is a little tricky to get to the hotel. Parking available is reserved street parking right on front of the hotel. It may be cheaper to find Street parking near by.
Stayed 1 night in Oct 2023
Response from Fleitão . Guest Relations on 23 Oct 2023
Dear (geral)Thank you for sharing your experience at Hotel NH Sintra. We are pleased that you enjoyed our hotel, located on the slopes of the Serra de Sintra, a UNESCO World Heritage town. Your evaluation of the service is very important to us and is a fundamental help that will allow us to improve the quality of the service provided. We look forward to welcoming you again on your next stay in Sintra.We are at your disposal for any additional assistance you may need.Yours sincerely,

10/10 Excellent

Arkadiy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and nice hotel overall
Stayed 1 night in Oct 2023
Response from Fleitão – Guest relations on 20 Oct 2023
Dear Arkadiy,We would like to thank you for choosing Hotel NH Sintra and taking the time to rate your stay. We are more than happy to read that you had a great stay enjoying our location, breakfast, and staff. Let us know next time so we can take action right away. Once again, we are very thankful for your review and we hope to welcome you again soon!Best regards

10/10 Excellent

Angella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Oct 2023
Response from FL – Guest Relations on 20 Oct 2023
Dear Angella,Thank you for choosing hotel NH Sintra, for your stay in Sintra. We are glad to hear that you have enjoyed our rooms and the location. We also have taken note of your comment and will review the opportunity for improvement.Kind regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, the garage is a challenge.
Travelers should know that: The roads are steep and narrow to the garage. The front desk has to buzz guests into a garage which is difficult to find and off of a narrow road. The hotel staff is amazing and the decor and views are great.
Stayed 2 nights in Oct 2023
Response from FLeitao – Guest Relatios on 20 Oct 2023
Dear !It’s a pleasure for us receiving those kind words! We are glad to know that you really enjoyed your stay with us at Hotel NH Sintra, you can always count on a dedicated team to help you with your needs. Please, let us know when you intend to return to our hotel, and we would be most honored to accompany your reservation closely and take care of all its details.Yours sincerely,

10/10 Excellent

olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel near everything. Would stay agai
Good choice in Sintra. We had a room with a balcony with the valley view
Stayed 3 nights in Oct 2023
Response from Fleitão - GuestRelations on 10 Oct 2023
Dear Olga,Thank you very much for sharing your experience at the Hotel NH Sintra during your recent stay in Sintra. We are very pleased with your feedback as we managed to exceed your expectations. We work daily to provide high standards of service; your feedback confirms that we continue to be a benchmark in hospitality in Sintra. Your kind words will be shared with great satisfaction among the entire team.In anticipation of welcoming you back to the Hotel NH Sintra, we offer you our best regards.

10/10 Excellent

Kathleen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Your property is very nice. However, you should warn visitors to Sintra arriving by train not to call an Uber driver. Our driver was not permitted to drive us to your hotel! Three of us had to walk up a long hill with our bags. Didn’t think I was going to make it…..
Stayed 2 nights in Sep 2023
Response from JP – Guest Relatios on 7 Oct 2023
Dear , Katheleen It’s a pleasure for us receiving those kind words! We are glad to know that you really enjoyed your stay with us at Hotel NH Sintra, you can always count on a dedicated team to help you with your needs. Please, let us know when you intend to return to our hotel, and we would be most honored to accompany your reservation closely and take care of all its details.Yours sincerely, JP – Guest Relatios

6/10 Okay

William

Travelled with partner
Disliked: Staff & service
It’s in a fantastic location. There is some work which needs to be done to the property, which lets it down a little. The first room we stayed in had some plumbing issues which caused the wall itself to leak when the shower was running. We moved rooms and the hotel staff were very apologetic and incredibly nice about it. The next room we were in had clearly had recent work taken out on it, which hadn’t been painted over or finished properly, though there were no leaking walls and everything was perfectly fine. Aside from that, everything was very clean and the hotel staff were very friendly. The bar is nice and there is a great balcony, avoid the restaurant though. The food is truly awful and the service is worse. A shame, as the space is perfectly nice and the view is great, it’s a real wasted opportunity. A very nice spot for quiet afternoon drinks though and there are plenty of good dining options within a five minute walk.
Stayed 3 nights in Oct 2023
Response from Fleitão - Guest Relations on 9 Oct 2023
Dear William,Thank you for choosing NH Hotel Sintra and for taking the time to write about your hotel experience. Our team is committed to promote and provide enjoyable and memorable stays, for this reason, your feedback is very important to identify areas that need our closest attention. We regret to realize that some aspects of your stay were not as you expected. We took good care of the notes that you have highlighted so we can improve and maximize the satisfaction of our guests. We trust we will have the opportunity to welcome you back on your next trip to Sintra. Best regards, Dear (Geral/menos)Thank you for choosing NH Hotel Sintra and for taking the time to write about your hotel experience. Our team is committed to promote and provide enjoyable and memorable stays, for this reason, your feedback is very important to identify areas that need our closest attention. We regret to realize that some aspects of your stay were not as you expected. We took good care of the notes that you have highlighted so we can improve and maximize the satisfaction of our guests. We trust we will have the opportunity to welcome you back on your next trip to Sintra. Best regards,

6/10 Okay

lourdes, hialeah

Travelled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
The room smelled like mildew. The drinking glasses smelled like they werent washed. Front desk attendant didnt want to be bothered with questions.
Stayed 1 night in Oct 2023
Response from FLeitao – Guest Relations on 9 Oct 2023
When reading all the inconveniences shared, We have to apologize for the inconsistencies faced. In fact, we are carrying out changes taking place and services to improve the experience of our customers, anticipating regrettable inconveniences, since those mentioned above are not repeated. It is unfortunate for us to acknowledge these disappointing experiences. Aware of any explanation now cannot erase your bad experience, We can guarantee our sincere commitment to try to meet our customers' expectations in the future. We are at your disposal for any additional assistance you may need.Yours sincerely,

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NH hotel Sintra
Amazing super nice hotel and very close to city center!!!
Stayed 1 night in Sep 2023
Response from Fleitão - Guest Relations on 3 Oct 2023
Dear NancyThank you for providing valuable feedback on your stay at NH Hotel Sintra Center.We're delighted to hear that you enjoyed your stay with us and that everything from the facilities to the attentive service provided by our team was impeccable, leaving you with fond memories of your stay.Your kind words will be shared with the Teams, and they will certainly feel proud and motivated to keep striving for excellence on a daily basis.The Team is already looking forward to welcoming you back next year!Best regards,

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels I’ve stayed in!
From our arrival at NH Sintra Centro the service and friendly nature of the staff was undeniable. Everybody went above and beyond and contributed to us having a superb stay. Our view across Sintra was beautiful and our room was very elegant and comfortable. The bed was of a very high quality and just so comfortable. The bathroom and shower were great and we were also impressed with the room service. The hotel food was delicious!
Stayed 2 nights in Sep 2023
Response from JP – Guest Relations on 1 Oct 2023
Dear , SeanIt’s a pleasure for us receiving those kind words! We are glad to know that you really enjoyed your stay with us at Hotel NH Sintra, you can always count on a dedicated team to help you with your needs. Please, let us know when you intend to return to our hotel, and we would be most honored to accompany your reservation closely and take care of all its details.Yours sincerely, JP – Guest Relatios

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, room comfort
Sensational Sintra
We only stayed one night and it was lovely. Everyone that was working during our stay was friendly and helpful right down to the bartender that came to our room and opened our bottle of wine because we didn’t have a cork screw. I felt so badly that I had no small coins for a tip for him. Close to the town square and presidential palace. We were lucky enough to listen to the opera perform outside the palace. Fabulous!
Stayed 1 night in Sep 2023
Response from JP – Guest Relations on 1 Oct 2023
Dear , Lesley It’s a pleasure for us receiving those kind words! We are glad to know that you really enjoyed your stay with us at Hotel NH Sintra, you can always count on a dedicated team to help you with your needs. Please, let us know when you intend to return to our hotel, and we would be most honored to accompany your reservation closely and take care of all its details.Yours sincerely, JP – Guest Relatios

6/10 Okay

Rakefet

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from JP – Guest Relations on 1 Oct 2023
Dear , Rakefet It’s a pleasure for us receiving those kind words! We are glad to know that you really enjoyed your stay with us at Hotel NH Sintra, you can always count on a dedicated team to help you with your needs. Please, let us know when you intend to return to our hotel, and we would be most honored to accompany your reservation closely and take care of all its details.Yours sincerely, JP – Guest Relations

10/10 Excellent

daniel

Stayed 2 nights in Sep 2023
Response from Fleitao – Guest Relations on 25 Sept 2023
Estimado Daniel,Obrigada por partilhar a sua experiência no Hotel NH Sintra Center. Ficamos satisfeitos que tenha gostado do nosso hotel, localizado numa das encostas da Serra de Sintra, vila Património Mundial da UNESCO. A sua avaliação do serviço é muito importante para nós e constitui uma ajuda fundamental, que nos permitirá melhorar a qualidade do serviço prestado. Esperamos voltar a recebê-lo na sua próxima estadia em Sintra.Ficamos à sua inteira disposição para qualquer assistência adicional de que necessite. Atenciosamente,

8/10 Good

Gail, Creston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Close to the action but quiet. Breakfast was terrific. Staff were friendly and very accommodating. We really appreciated the luggage storage option.
Stayed 2 nights in Sep 2023
Response from JP – Guest Relations on 22 Sept 2023
Dear , GailIt’s a pleasure for us receiving those kind words! We are glad to know that you really enjoyed your stay with us at Hotel NH Sintra, you can always count on a dedicated team to help you with your needs. Please, let us know when you intend to return to our hotel, and we would be most honored to accompany your reservation closely and take care of all its details.Yours sincerely, JP – Guest Relations

8/10 Good

Michael

Stayed 3 nights in Sep 2023
Response from FLeitao – Guest Relatios on 16 Oct 2023
Dear Michael,It’s a pleasure for us receiving those kind words! We are glad to know that you really enjoyed your stay with us at Hotel NH Sintra, you can always count on a dedicated team to help you with your needs. Please, let us know when you intend to return to our hotel, and we would be most honored to accompany your reservation closely and take care of all its details.Yours sincerely, FLeitao – Guest Relatios

10/10 Excellent

Megan

Stayed 1 night in Sep 2023
Response from JP – Guest Relations on 22 Sept 2023
Dear , Megan It’s a pleasure for us receiving those kind words! We are glad to know that you really enjoyed your stay with us at Hotel NH Sintra, you can always count on a dedicated team to help you with your needs. Please, let us know when you intend to return to our hotel, and we would be most honored to accompany your reservation closely and take care of all its details.Yours sincerely, JP – Guest Relations

8/10 Good

Jennie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though this hotel lists having an elevator, within each floor, you will need to go up or down 5 steps to get to your room. It's difficult to go on these steps with a large suitcase, and hotel staff does not offer to help. There's a number of small issues, including clogged shower/sink drain, curtains that won't close all the way (so no true blackout curtains), broken A/C, partially broken mini fridge, and Uber drivers say it's in a restricted zone for pick up which means walking to the nearest bus station with your luggage for pick up. The hotel staff did try to fix some small issues and they were kind to speak with so I appreciate the effort.
Stayed 3 nights in Sep 2023
Response from JP – Guest Relations on 17 Sept 2023
Dear , JennieIt’s a pleasure for us receiving those kind words! We are glad to know that you really enjoyed your stay with us at Hotel NH Sintra, you can always count on a dedicated team to help you with your needs. Please, let us know when you intend to return to our hotel, and we would be most honored to accompany your reservation closely and take care of all its details.Yours sincerely, JP – Guest Relatios

10/10 Excellent

KRISTINA

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Fabulous location. Literally right next to national palace (20 steps?) and near popular area for cafes, taxi pickup, stores, etc.
Stayed 1 night in Sep 2023
Response from JP – Guest Relations on 13 Sept 2023
Dear , KristinaIt’s a pleasure for us receiving those kind words! We are glad to know that you really enjoyed your stay with us at Hotel NH Sintra, you can always count on a dedicated team to help you with your needs. Please, let us know when you intend to return to our hotel, and we would be most honored to accompany your reservation closely and take care of all its details.Yours sincerely, JP – Guest Relatios

8/10 Good

Riccardo, Oakland park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the restaurant for breakfast were amazing
Stayed 1 night in Sep 2023
Response from JP – Guest Relations on 13 Sept 2023
Dear , RiccardoIt’s a pleasure for us receiving those kind words! We are glad to know that you really enjoyed your stay with us at Hotel NH Sintra, you can always count on a dedicated team to help you with your needs. Please, let us know when you intend to return to our hotel, and we would be most honored to accompany your reservation closely and take care of all its details.Yours sincerely, JP – Guest Relatios

10/10 Excellent

Valeriia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 8 nights in Aug 2023
Response from JP – Guest Relations on 6 Sept 2023
Dear , ValeriiaIt’s a pleasure for us receiving those kind words! We are glad to know that you really enjoyed your stay with us at Hotel NH Sintra, you can always count on a dedicated team to help you with your needs. Please, let us know when you intend to return to our hotel, and we would be most honored to accompany your reservation closely and take care of all its details.Yours sincerely, JP- Guest relations

10/10 Excellent

Carla Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
Great bar and restaurant staff!
Stayed 6 nights in Aug 2023
Response from Fleitão – Guest relations on 5 Sept 2023
Dear Carla Sophia,We would like to thank you for choosing Hotel NH Sintra and taking the time to rate your stay. We are more than happy to read that you had a great stay enjoying the bar and restaurant staff. Let us know next time so we can take action right away. Once again, we are very thankful for your review and we hope to welcome you again soon!Best regards

10/10 Excellent

Alan, Sharon

Liked: Amenities
Front desk staff is terrific. Lots of patience with tourist questions. Great help finding restaurants, tours, parking, tickets, maps, and all in English.
Stayed 2 nights in Sep 2023
Response from Fleitao - Guest Reltions on 5 Sept 2023
Dear Alan,Thank you for providing valuable feedback on your stay at NH Hotel Sintra Center.We're delighted to hear that you enjoyed your stay with us and that everything from the facilities to the attentive service provided by our team was impeccable, leaving you with fond memories of your stay.Your kind words will be shared with the Teams, and they will certainly feel proud and motivated to keep striving for excellence on a daily basis.The Team is already looking forward to welcoming you back next year!Best regards,

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Very wonderful staff. Air conditioning did not work but they brought us a fan. Parking is not great it was hard to find the location on a one way street and we almost wedged our car between buildings trying to get out due to narrow streets recommend not driving.
Stayed 1 night in Aug 2023
Response from FL – Guest Relations on 24 Aug 2023
Dear Jennifer,Thank you for sharing with us your experience in our Hotel. We regret the inconvenience caused by the noise in the air conditioning in the room. Your evaluation of the service is very important to us and is a fundamental help that will allow us to improve the quality of the service provided. We guarantee that measures have already been taken to resolve this one-off lapse, as you will be able to see in a future visit.We are at your disposal for any additional assistance you may need.Yours sincerely,

8/10 Good

Wilma

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Aug 2023
Response from FLeitao – Guest Relations on 23 Aug 2023
Dear WilmaThank you for choosing hotel NH Sintra, for your stay in Sintra. We are glad to hear that you have enjoyed our rooms and the location. We also have taken note of your comment and will review the opportunity for improvement.Kind regards,

10/10 Excellent

Mauricio

Stayed 1 night in Aug 2023
Response from JP – Guest Relations on 22 Aug 2023
Dear , Mauricio We are glad to know that you really enjoyed your stay with us at Hotel NH Sintra, you can always count on a dedicated team to help you with your needs. Please, let us know when you intend to return to our hotel, and we would be most honored to accompany your reservation closely and take care of all its details.Yours sincerely, JP – Guest relations

10/10 Excellent

Alessandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, very well located. Staff very professional and helpful. Parking options include a very convenient garage.
Stayed 1 night in Aug 2023
Response from JP – Guest Relations on 18 Aug 2023
Dear , AlessandroIt’s a pleasure for us receiving those kind words! We are glad to know that you really enjoyed your stay with us at Hotel NH Sintra, you can always count on a dedicated team to help you with your needs. Please, let us know when you intend to return to our hotel, and we would be most honored to accompany your reservation closely and take care of all its details.Yours sincerely, JP – Guest Relatios

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent
Stayed 5 nights in Aug 2023
Response from JP – Guest Relations on 18 Aug 2023
Dear , Teresa It’s a pleasure for us receiving those kind words! We are glad to know that you really enjoyed your stay with us at Hotel NH Sintra, you can always count on a dedicated team to help you with your needs. Please, let us know when you intend to return to our hotel, and we would be most honored to accompany your reservation closely and take care of all its details.Yours sincerely, JP – Guest Relatios

6/10 Okay

Kritzia

Travelled with family, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
Property is in a great locations. Hotel is kind of dark. We had three rooms. Two had issues with the air conditioning. We had to sleep with the balcony door open and we’re still sweating. We woke up to mosquito bites. Breakfast was nice. Restaurant and lobby look renovated.
Stayed 2 nights in Aug 2023
Response from FL – Guest Relations on 14 Aug 2023
Dear Kritzia,Thank you for sharing with us your experience in our Hotel. We regret the inconvenience caused by the noise in the air conditioning in the room. Your evaluation of the service is very important to us and is a fundamental help that will allow us to improve the quality of the service provided. We guarantee that measures have already been taken to resolve this one-off lapse, as you will be able to see in a future visit.We are at your disposal for any additional assistance you may need.Yours sincerely,

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location. Great service. Overall recommend a stay here if you’re traveling in the Sintra area.
Stayed 1 night in Jul 2023
Response from JP - Guest Relations on 8 Aug 2023
Thank you for sharing your experience at Hotel NH Sintra. We are pleased that you enjoyed our hotel, located on the slopes of the Serra de Sintra, a UNESCO World Heritage town. Your evaluation of the service is very important to us and is a fundamental help that will allow us to improve the quality of the service provided. We look forward to welcoming you again on your next stay in Sintra.We are at your disposal for any additional assistance you may need.Yours sincerely,JPondeje . Guest Relations