All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
We had an amazing time. The staff are incredible. The front desk are accommodating and helpful. The lounge staff are impeccable. Both Marco and Patricia were fantastic! The breakfast is lovely. We highly recommend Lapa Palace and plan to visit again.
SHERRY
Stayed 7 nights in Oct 2023
Response from Pedro on 7 Nov 2023
Dear Sherry,We are grateful for your feedback about your visit to Lapa Palace. Receiving positive comments is always a delight.Your remarks will be passed on to our team, and I'm confident that they will find your feedback motivating.Once again, we thank you for sharing your experience, and we look forward to welcoming you again in the future.
Beautiful small but elegant hotel with friendly staff. We stayed in the old section of the palace which was lovely. Our room was huge and very comfortable with a view of the river. Despite other reviews we found the location to be ideal, and walked to several sites like the monastery and the Lisbon Cathedral without any issues. Ubers are also easy to get if you need one.
Kathryn
Stayed 2 nights in Nov 2023
Response from Pedro on 7 Nov 2023
Dear Kathryn,We are grateful for your feedback about your visit to Lapa Palace. Receiving positive comments is always a delight.Your remarks will be passed on to our team, and I'm confident that they will find your feedback motivating.Once again, we thank you for sharing your experience, and we forward to welcoming you again in the future.
10/10 Excellent
Michael Elliott
Travelled with partner
17 Oct 2023
Liked: Amenities
Service was excellent. Staff was always available and eager to help. Room was beautiful and spotless. Great experience.
Michael Elliott
Stayed 7 nights in Oct 2023
Response from Pedro on 5 Nov 2023
Dear Mr. Elliott,Thank you very much for your feedback, your opinion is very important to us.Looking forward to welcoming you back soon.Best regards,
Dear Lisa, Thank you very much to share your experience at Lapa Palace.Your opinion is very important to us.We look forward to welcoming you back soon.Best regards,
Wow! I've been to many hotels and this is one of the nicest I've ever been to. Amazing property, room, pool, service, location. Well done Olissippo!
Gil
Stayed 1 night in Oct 2023
Response from Pedro on 8 Oct 2023
Dear Gil, We value your feedback about your recent stay at Lapa Palace. Receiving positive comments is always a source of delight for us.I will pass on your compliments to our dedicated team, and I am confident that they will find your words inspiring. Once again, we sincerely appreciate you taking the time to share your experience, and we look forward to welcoming you back in the near future.
10/10 Excellent
Leslie
Travelled with family
4 Oct 2023
Olissippo was our last stay before flying home. We were so busy during our stay that this was a truly relaxing and comfortable way to end our trip. They upgraded our room to one of the ‘original’ palace rooms and it was on the top floor with a view of the river. We had dinner outside at the more casual dining room and both the service and food were delicious!
We didn’t have spa treatments but did check out the spa area and it’s very relaxing and the indoor pool is really nice. The outdoor pool is surrounded by lawn area and greenery everywhere and was the perfect antidote to our busy forays around Portugal.
Thanks so much for a very lovely stay!
Leslie
Stayed 2 nights in Oct 2023
Response from Pedro on 5 Oct 2023
Dear Leslie,We value your feedback about your recent stay at Lapa Palace. Receiving positive comments is always a source of delight for us.I will pass on your compliments to our dedicated team, and I am confident that they will find your words inspiring. We are committed to exceeding your expectations and ensuring your satisfaction.Once again, we sincerely appreciate you sharing your experience, and we eagerly anticipate the opportunity to welcome you back in the future.
Dear Stuart,Thank you very much for your feedback, your opinion is very important to us.We look forward to welcoming you back soon.Best regards.
10/10 Excellent
Mary
30 Sept 2023
Mary
Stayed 4 nights in Sep 2023
Response from Pedro on 1 Oct 2023
Dear Mary,Thank you very much for your feedback!Your opinion is very important to us.We look forward to welcoming you back soon.Kind regards
10/10 Excellent
Jodi
22 Sept 2023
Beautiful hotel and grounds. View over the city is lovely. Staff is superb!
Jodi
Stayed 1 night in Sep 2023
Response from Pedro on 24 Sept 2023
Dear Jodi,We value your feedback about your recent stay with us. Receiving positive comments is always a source of delight for us.Thank you once more for sharing your experience, and we eagerly anticipate the opportunity to serve you again in the future.
Highest Quality Hotel!! You will not be disappointed if you stay here. The staff was incredibly kind. I arrived early and they found me a room prior to the normal check in time. I had travel issues getting to Lisbon and was upset. They showed kindness and dealt with me perfectly. We had dinner at their restaurant and the quality and presentation was superb. The hotel itself is elegant and distinguished. It is not close to the tourist area and main square of Lisbon. That is the only negative. When we walked around in the area there was not much to see.
John
Stayed 1 night in Sep 2023
Response from Pedro on 24 Sept 2023
Dear John,We value your feedback about your recent stay with us. Receiving positive comments is always a source of delight for us.I will certainly pass on your remarks to our dedicated team, who will undoubtedly find encouragement in your words. Our hotel is committed to exceeding our guests expectations and ensuring their needs are met.Thank you once more for sharing your experience, and we eagerly anticipate the opportunity to serve you again in the future.Sincerely,
We appreciate your preference to stay at Olissippo Lapa Palace on your recent visit to Lisbon!Your feedback is very important to us.The hotel continuously strives to meet your needs and expectation.Thank you again for sharing your experience, and we look forward to welcoming you in the future.Sincerely,
Great place to stay in embassy section of Lisbon. Great facility, friendly staff, quiet, great views. Enhanced our stay in Lisbon
Dennis
Stayed 5 nights in Sep 2023
Response from Pedro on 15 Sept 2023
Dear Simon,We appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks.We look forward to welcoming you back soon.Kindest regards,
Great service! Friendly staff. Beautiful surprise gifts for birthday ! Highly recommended.
Xiang Jing
Stayed 6 nights in Aug 2023
Response from Pedro on 6 Sept 2023
Dear Jiang Jing,Thank you very much for your feedback, we appreciate your comments.The hotel continuously strives to meet guest's needs and expectation.Thank you again for sharing your experience, and we look forward to welcoming you in the future
10/10 Excellent
Larry
4 Sept 2023
Great Hotel.
Larry
Stayed 7 nights in Aug 2023
Response from Pedro on 6 Sept 2023
Dear Larry,Thank you very much for your feedback!Your opinion is very important to us.We look forward to welcoming you in the future
10/10 Excellent
We have a service dog that is well trained weighing lb. Is
We have a service dog that is well trained weighing lb. Is
Stayed 3 nights in Aug 2023
Response from Pedro on 4 Sept 2023
Thank you very much for your feedback.We appreciate your comments, it is always a pleasure to receive positive feedback from our guests.Looking forward to welcoming you back soon.Best regards
The staff were incredibly helpful. The room was quite large and had a fantastic view. The garden and pool were an oasis in the middle of a busy city.
Jaime
Stayed 3 nights in Aug 2023
Response from Pedro on 21 Aug 2023
Dear Jaime,I hope this message finds you well. I wanted to take a moment to express my gratitude for your valuable feedback. Your opinion holds significant importance for us, and we greatly appreciate the time you took to share your thoughts.Thank you once again for choosing Lapa Palace for your stay. Until we have the pleasure of welcoming you back, please accept our best regards.
We loved how the rooms look out over the beautiful gardens, pool and pond with resident turtles and fish. The spa area is also wonderful. I had a back and shoulder massage and the therapist was lovely. The breakfast was also delicious and all the staff were extremely polite and helpful.
Emily
Stayed 3 nights in Jul 2023
Response from Pedro on 4 Aug 2023
Dear Emily,Thank you very much for your comments, happy to hear that you enjoyed your stay. Your feedback is very important to us.Looking forward to welcoming you back soon.Kind regards
Best service ever, from check in to check out. Large, clean elegant room with beautiful view of pond and garden. The outdoor pool and surrounding grounds are amazing. Breakfast in the outdoor patio was also amazing. Well worth the price
Sharon
Stayed 3 nights in Jul 2023
Response from Pedro on 27 Jul 2023
Dear Sharon,Thank you for your kind words and feedback. We are delighted to hear that you had a wonderful experience during your stay with us. Your encouraging comments will be shared with the entire staff. It will undoubtedly serve as a motivation for them to continue delivering excellent service to all our guestsWe look forward to serving you again soon.
Perfect. Perfect. Perfect. A real old world style five star hotel with amazing service, food and just everything.
Worth ever last dollar.
Harry
Stayed 2 nights in Jul 2023
Response from Pedro on 18 Jul 2023
Dear Harry,Thank you very much for your comments! It's always a pleasure to receive positive feedback from our guests!Looking forward to welcoming you back soon.Best regards,
This is a beautiful hotel. The staff was friendly and helpful.
The property is not as big as it looks from the photos, but overall we had a great stay.
Rebecca
Stayed 1 night in Jul 2023
Response from Pedro on 17 Jul 2023
Dear Rebecca,Thank you very much for your feedback!Your opinion is very important to us.Looking forward to welcoming you back soon.Best regards
What an amazing hotel. Every detail at this hotel is 5 star!! From the greeting and check in the the amazing attention to detail in their service We can’t wait to go back
Sonya
Stayed 4 nights in Jul 2023
Response from Pedro on 9 Jul 2023
Dear Sonya,We value your thoughtful feedback and will definitely pass it along to our team. We're confident that your kind words will serve as a great source of inspiration for them. We eagerly await your return in the near future.Best regards,
This property is GORGEOUS! The lobby, the grounds, the dining areas, the pool area, the room...just top notch! If not the best, one of the best hotel experiences I have ever had.
Roger
Stayed 1 night in Jul 2023
Response from Pedro on 10 Jul 2023
Dear Roger,Thank you so much for sharing your fantastic review! We're thrilled to hear that you found our property gorgeous and that every aspect and met or exceeded your expectations. We strive to provide top-notch experiences, and we're honoured to be counted among your best hotel experiences. Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you back for another exceptional stay in the future!
Dear Bernadette,Thank you very much for your feedback!We are all looking forward to welcoming you back soon at Lapa Palace
10/10 Excellent
John
2 Jul 2023
John
Stayed 2 nights in Jun 2023
Response from Pedro on 4 Jul 2023
Dear John,Thank you very much for your feedback!Your opinion is very important to us.
10/10 Excellent
Brigitte, Rye
Travelled with family
30 Jun 2023
Liked: Property conditions & facilities
The property is pristine. The hotel inside as well as pool and gardens are exceptionally well taken care of. Service is very nice, fast and impeccable. Very relaxing and stylish stay!
Brigitte
Stayed 3 nights in Jun 2023
Response from Pedro on 4 Jul 2023
Dear Brigitte,We appreciate your comments regarding your recent stay with us, your opinion is very important to us.We are looking forward to welcoming you back soon.
This is without exaggeration or adulation the best Hotel in Lisbon . This property is just unique . Everything about this property Is extraordinary , from the bellman that greets you when you arrived, to the last small detail in your room , such as fresh cut live flowers. I strongly recommend it . This is my second stay at the property and it just reaffirm my opinion that they are just the best .
Eduardo
Stayed 2 nights in Jun 2023
Response from Pedro on 25 Jun 2023
Dear Eduardo,Thank you very much for your feedback!I will share your comments with our team, who I am certain will be encouraged by your remarks.Thank you again for sharing your experience, and we look forward to serving you in the future.Kind regards,
10/10 Excellent
Fadi
15 Jun 2023
Fadi
Stayed 3 nights in Jun 2023
Response from Pedro on 5 Jul 2023
Dear Fadi,Thank you very much for your feedback!We are looking forward to welcoming you back shortly.Best regards,
10/10 Excellent
Fintan
3 Jun 2023
Fintan
Stayed 5 nights in May 2023
Response from Pedro on 4 Jun 2023
Dear Fintan,Thank you very much for your feedback!Your opinion is very important to us.Best regards,
Rooms are a little dated but attention to detail is perfect. Staff is superb, very helpful and welcoming. Pool is also exceptional with food and beverage service
Richard
Stayed 3 nights in May 2023
Response from Pedro on 2 Jun 2023
Dear Richard,Thank you very much for your feedback!Your opinion is very important to us.We are looking forward to welcoming you back soon.Kind regards,
Dear Michael,Thank you very much for your feedback!Your opinion is very important to us. Kind regards,
10/10 Excellent
Helen
15 May 2023
Liked: Cleanliness, staff & service
Gorgeous grounds, luxurious rooms, feeling of royal suits. Staff is very friendly, breakfast is above and beyond.indoor and outdoor pools are magnificent.
Helen
Stayed 1 night in May 2023
Response from Pedro on 15 May 2023
Dear Helen,Thank you very much for choosing Lapa Palace to stay on your recent visit to Lisbon!It is always a pleasure to receive positive feedback from our guests.We are looking forward to welcoming you back soon,Kind regards,
Best hotel best service people are great.
Do not miss dinner at the hotel restaurant
ezra
Stayed 1 night in May 2023
Response from Pedro on 14 May 2023
Dear Ezra,Thank you very much for your feedback!Your opinion is very important to us.We are looking forward to welcoming you back soon.Kindest regards,
Awesome place on all levels.
Service is top notch, no question.
Note that the hotel is in a residential neighborhood and may not be ideal for guests who want to be close to all the “action” Lisbon offers. Regardless can’t be beat!!!
pierre
Stayed 2 nights in May 2023
Response from Pedro on 4 May 2023
Dear Pierre,We appreciate your comments regarding your stay at Olissippo Lapa Palace. It is always a pleasure to receive positive feedback from our guests. Looking forward to welcoming you again soon.Kind regards,
Fantastic place- immaculate service- BEAUTIFUL premises. We had an absolutely lovely time and will absolutely return there on our next stay. Thank you Olissippo Lapa Palace Hotel and staff!
Doron
Stayed 3 nights in Apr 2023
Response from Pedro on 4 May 2023
Dear Doron,Thank you very much for your feedback, your opinion is very important to us.I will share your comments with our team, who I am certain will be encouraged by your words.Looking forward to welcoming you again soon.Kind regards,