I was super stressed when this property canceled both of my reservations, claiming my credit card was inactive. I contacted them multiple times by email, but never received a reply. Even Expedia reached out on my behalf several times, and despite assurances, the property still canceled my bookings. Ironically, I was able to rebook online, using the same credit card.
Communication with this property is non-existent, which made things especially difficult as I was traveling with a child. Eventually, I figured out that you can check in on their website using your reservation number, check-in date, and passport. After that, things went smoothly.
There's a kiosk in the lobby that generates a code to access your apartment after you've checked in and paid taxes. From there, the process was easy. The apartment itself was spotless, with a cute kitchenette, fridge, and even an electric burner. The location is perfect, and the AC worked well.
The elevator was broken—apparently a long-standing issue, judging from reviews going back years. We were on the second floor, so it wasn’t too bad, but we’ll see how it goes when we return in a few days. Fingers crossed.
The cleaning staff was hardworking, and they seemed friendly and helpful!