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Overview of Hello Lisbon Castelo Apartments

Photo gallery

Balcony
Balcony
Flat-screen TV
In-room safe, iron/ironing board, cots/infant beds, free WiFi
In-room safe, iron/ironing board, cots/infant beds, free WiFi

4.0/5 Very good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Kitchen
  • Air conditioning
  • Laundry
  • Outdoor Space
  • Breakfast Available

Cleaning and safety practices

  • Professionally cleaned
  • Cleaned with disinfectant
  • Contactless check-out

Explore the area

    Popular LocationCastle of Sao Jorge6 min walk
    Popular LocationLisbon Cathedral (Se)7 min walk
    Popular LocationMartim Moniz Square9 min walk
    AirportLisbon (LIS-Humberto Delgado)22 min drive
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  • Family Penthouse (Apartment)

    5/5 guest room rating

    Room amenities

    • 592 sq ft
    • 1 bedroom
    • 1 bathroom
    • River view
    • Sleeps 4
    • 1 Double Bed and 1 Double Sofa Bed
    More detailsFamily Penthouse (Apartment)
  • Studio, Ground Floor

    Room amenities

    • 430 sq ft
    • Studio
    • 1 bathroom
    • City view
    • Sleeps 4
    • 1 Double Bed and 1 Double Sofa Bed
    More detailsStudio, Ground Floor
  • Family Studio

    4.5/5 guest room rating

    Room amenities

    • 376 sq ft
    • Studio
    • 1 bathroom
    • City view
    • Sleeps 4
    • 1 Double Bed and 1 Double Sofa Bed
    More detailsFamily Studio
  • Junior Studio

    3.6/5 guest room rating

    Room amenities

    • 376 sq ft
    • Studio
    • 1 bathroom
    • Sleeps 3
    • 1 Double Bed and 1 Single Sofa Bed
    More detailsJunior Studio
  • Family Apartment, 1 Bedroom

    4.8/5 guest room rating

    Room amenities

    • 484 sq ft
    • 1 bedroom
    • 1 bathroom
    • Sleeps 4
    • 1 Queen Bed and 1 Double Sofa Bed
    More detailsFamily Apartment, 1 Bedroom

About this area

Lisbon

Located in Lisbon's Alfama neighbourhood, Hello Lisbon Castelo Apartments is in the city centre and near a metro station. Lisbon Cathedral (Se) and Castle of Sao Jorge are notable landmarks, and travellers looking to shop may want to visit Feira da Ladra Flea Market. Don't miss out on a visit to Lisbon Oceanarium. Guests love the property's central location.
Visit our Lisbon travel guide
Popular Location

What's nearby

  • Castle of Sao Jorge - 6 min walk
  • Lisbon Cathedral (Se) - 7 min walk
  • Martim Moniz Square - 9 min walk
  • Rua Augusta Arch - 12 min walk
  • Rossio Square - 13 min walk

Getting around

  • São Tomé Stop - 1 min walk
  • Santa Apolonia Station - 9 min walk
  • AirportLisbon (LIS-Humberto Delgado) - 22 min drive

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Hello Lisbon Castelo Apartments

4-star Lisbon apartments in Alfama, walk to Castle of Sao Jorge
Laundry facilities, express check-in and express check-out are available at this smoke-free apartment building. WiFi in public areas is free. Additionally, tour/ticket assistance, multilingual staff and a garden are on-site. Each apartment provides a kitchenette with a fridge, a hob, a microwave and a dishwasher. Guests can appreciate conveniences, such as a sofa bed and a coffee/tea maker, and other amenities include free WiFi and a flat-screen TV.
Hello Lisbon Castelo Apartments offers 23 forms of air-conditioned accommodation with a safe and coffee/tea makers. This accommodation is furnished with double sofa beds. Accommodation at this 4-star apartment has kitchenettes with fridges, hobs, microwaves and kitchenware and utensils. Bathrooms include baths or showers with a rainfall showerhead.

Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms.

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property

Social distancing

Contactless check-out
This information is provided by our partners.

Property amenities

Internet

  • Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour pick-up airport shuttle (surcharge)

Family friendly

  • Cots (infant beds): EUR 10 per night

Kitchenette

  • Fridge
  • Hob
  • Microwave
  • Dishwasher
  • Cookware/dishes/utensils
  • Coffee/tea maker

Dining

  • Continental breakfast available for a fee daily 7:30 AM–9:00 AM: EUR 9 for adults and EUR 9 for children

Bedrooms

  • Double sofa bed

Bathrooms

  • Bath or shower
  • Rainfall shower head

Entertainment

  • Flat-screen TV

Outdoor areas

  • Terrace
  • Garden

Laundry

  • Laundry facilities

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • Lift
  • Smoke-free property

Services and conveniences

  • Tour/ticket assistance
  • Safe
  • Multilingual staff
  • Iron/ironing board
  • Luggage storage

Location highlights

  • Near a metro station
  • Near a train station
  • In the city centre
  • In the historical district

Safety features

  • Fire extinguisher
  • First aid kit
  • Smoke detector

General

  • 23 rooms
  • 4 floors
  • 1 building

See similar properties

Policies

Check-in

Check-in from 3 PM - 9:00 AM
Early check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

There is no front desk at this property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; access will be through a private entrance
For more details, please contact the property using the information on the booking confirmation

Access methods

Access code, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are available for EUR 10 per night

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for continental breakfast: EUR 9 for adults and EUR 9 for children (approximately)
  • Airport shuttle fee: EUR 30 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: EUR 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hotel Registry Number: 3751/AL, 3758/AL, 3760/AL, 3764/AL, 3416/AL, 3421/AL, 3423/AL, 3400/AL, 3407/AL, 3409/AL, 3410/AL, 3208/AL, 3234/AL, 3429/AL, 3438/AL, 3439/AL, 3588/AL, 3597/AL, 3599/AL, 3609/AL, 3614/AL.
Property Registration Number No Registration ID

Property is also known as

Hello Castelo
Hello Castelo Apartment
Hello Castelo Apartment Lisbon
Hello Lisbon Castelo
Hello Lisbon Castelo Apartments Apartment
Hello Castelo Apartments Apartment
Hello Lisbon Castelo Apartments
Hello Castelo Apartments
Hello Lisbon Castelo Apartments Apartment Lisbon
Hello Lisbon Castelo Apartments Lisbon
Hello Lisbon Castelo Apartments Lisbon
Hello Lisbon Castelo Apartments Apartment
Hello Lisbon Castelo Apartments Apartment Lisbon

Frequently asked questions

Can I cancel my reservation for free at Hello Lisbon Castelo Apartments and receive a full refund?
Yes, Hello Lisbon Castelo Apartments offers free cancellation on select room rates, because flexibility matters! Please refer to Hello Lisbon Castelo Apartments cancellation policy on our site for more details about any exclusions or requirements.
Is Hello Lisbon Castelo Apartments pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hello Lisbon Castelo Apartments?
This property doesn't offer parking.
What time is check-in at Hello Lisbon Castelo Apartments?
Check-in is from 3 PM - 9:00 AM. A fee applies for early check-in (amount may vary, subject to availability).
What time is check-out at Hello Lisbon Castelo Apartments?
Checkout is at 11 AM. Late checkout is available for a fee (amount may vary, subject to availability).
Does Hello Lisbon Castelo Apartments provide a shuttle to the airport?
Yes, there's a shuttle from the airport to the hotel. A fee of EUR 30 per vehicle applies.
Where is Hello Lisbon Castelo Apartments located?
Located in Alfama, this apartment building is within a 10-minute walk of Castle of Sao Jorge, Lisbon Cathedral (Se) and Feira da Ladra Flea Market. Santa Justa Elevator and Rossio Square are also within 15 minutes. São Tomé Stop and Lg. Portas Sol Stop are within a 2-minute walk.
4.0
Very good
5 - Excellent
236
4 - Good
267
3 - Okay
111
2 - Poor
46
1 - Terrible
18

4.1/5

Cleanliness

3.7/5

Staff & service

3.7/5

Amenities

4.1/5

Property conditions & facilities

4/5 Good

Travelled with family, Travelled with partner
Happy face iconLiked: Property conditions & facilities
We stayed in the Family Penthouse suite (4B) so my review is for this room only. The room itself was fantastic with a great location and nice views. It was very large and had 3 balconies. However the service is basically non existent. I asked about wifi issues (couldn't connect) and never heard back so ended up using my mobile data. The bathroom didn't include any toiletries (other than towels and toilet paper), so I had to use dish soap from the kitchen and buy my own shampoo. Again, I asked about this because it was suppose to be included as per the listing, but never got a response. Overall I would recommend staying in the penthouse suite (because of the size and balcony) but not sure about the smaller rooms below without a balcony.
Stayed 4 nights in Sep 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

2/5 Poor

Travelled with family
Happy face iconLiked: Cleanliness, property conditions & facilities, room comfort
Room is very nice, the check-in system is painful.
First of all, this automatic check-in system was nothing but pain. The touch panel was dull and did not recognize commands very well. Also, you have to scan passports of all the guest and the scanner did not work well (the information the scanner read was always wrong and it was almost impossible to make correction). Someone was obviously helped us remotely but the communication was not very well (there was a phone, but it did not work. The screen said there is Skype but it was not clear how to use it)....The room was excellent though. Large, clean, and cozy. Another bad thing (hopefully, only this time) was that the upstair neighbors were constantly making huge noises until 1am and from 3am (only quiet for two hours between 1 am and 3am), and there is not way to go upstairs to complain. We had an early flight next day, and basically could not sleep at all. Probably good for a longer stay than for a stop-over....Also, you have to climb a narrow and steep stairs, not good for large luggage, a baby on a pram, or wheel chairs.
Stayed 1 night in Feb 2020

3/5 Okay

Travelled with family
Happy face iconLiked: Cleanliness, property conditions & facilities
At check-in, the lights kept going out. Hard to check in in the dark! We had the same problem at our room door. We bought a flash light to see. The printout regarding the trim was confusing, we woke the people
Stayed 3 nights in Oct 2019

4/5 Good

Happy face iconLiked: Staff & service, property conditions & facilities
Nice hotel, modern and clean, however washroom didn’t smell really good
Stayed 4 nights in Oct 2019
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