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Reviews of DoubleTree by Hilton Lincoln

4 out of 5
DoubleTree by Hilton Lincoln
Brayford Wharf North, Lincoln, England

Reviews

8.2

Very good

Rating 10 - Excellent. 450 out of 1001 reviews" "
Rating 8 - Good. 322 out of 1001 reviews" "
Rating 6 - Okay. 132 out of 1001 reviews" "
Rating 4 - Poor. 60 out of 1001 reviews" "
Rating 2 - Terrible. 37 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Jane

Travelled with partner
Just an average hotel. Room and bed was large but bed was hard and creaky, room temperature hard to control so room was cold most of the time and plug was stuck in the bath! Food was not very warm at breakfast the first morning but better the second morning. Would have liked some toiletries in the room, i.e shower cap, slippers and water etc. but was told they didn't supply them even though we are Hilton honours members.
Stayed 2 nights in Apr 2024

6/10 Okay

leanne

Stayed 1 night in Mar 2024
Response from Hayley on 20 Apr 2024
Thankyou for taking the time to leave a reviewKind Regards Reception Team

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Apr 2024
Response from Hayley on 15 Apr 2024
Thankyou for taking the time to write a review Kind Regards Reception Team

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, professional and friendly staff.
Stayed 2 nights in Apr 2024
Response from Hayley on 15 Apr 2024
Thankyou for leaving a kind review ,Regards Reception Team

8/10 Good

Ian

Travelled with group
Liked: Staff & service, amenities
Staff excellent and very helpful. Corridors and rooms a little worn, carpets etc.
Stayed 1 night in Apr 2024
Response from Hayley on 9 Apr 2024
Thankyou for leaving feedback i will pass it on ,Kind Regards Reception Team

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stat, and the staff were veryhelpful and friendly....
Stayed 1 night in Apr 2024
Response from Anna on 5 Apr 2024
Dear John, Thank you for choosing the DoubleTree by Hilton Lincoln and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Lincoln.Kind Regards,AnnaReception Team

10/10 Excellent

MAGED

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and area around is excellent
Stayed 1 night in Mar 2024
Response from Hayley reception team on 28 Mar 2024
Thankyou for taking the time to leave a review Kind Regards Hayley Reception Team

8/10 Good

Donna

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024
Response from Hayley on 26 Mar 2024
Thankyou for the lovely review Kind Regards Hayley Reception Team

10/10 Excellent

Samantha

Stayed 1 night in Mar 2024
Response from Anna on 12 Apr 2024
Dear Samantha, Thank you for your time to give a rating and sharing your experience with us. We look forward to welcoming you back to DoubleTree by Hilton Lincoln soon.Kind Regards,AnnaReception Team

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Great location with fun places to go out
Stayed 1 night in Mar 2024
Response from Hayley reception team on 26 Mar 2024
Thankyou for the great review

2/10 Terrible

michael

Business traveller
Disliked: Staff & service
Please avoid this property if you require receipts. Not only does the hotel take £100 pre-authorise on your card, but they also don’t give you receipts for your stay or breakfast which makes things incredibly difficult if you are a business user. The team were unhelpful and knowledgeable about how to resolve the issues I encountered.
Stayed 2 nights in Mar 2024
Response from Eve on 17 Mar 2024
Dear guest, Thank you for your time to give a rating and sharing your experience with us. We are sorry to hear you were disappointed with your stay, to confirm the pre-authorization is only taken on time of check in if you wish to charge back to the room, anything not spent is released when you depart with us. Your receipt has been forwarded to your email address and we apologies for the inconvenience caused. We do look forward to welcoming you back to DoubleTree by Hilton Lincoln in the near future where we may restore your faith in us.Kind Regards, EveFront Office Manager

10/10 Excellent

Geraldine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay thank you!
Stayed 1 night in Feb 2024
Response from Eve on 17 Mar 2024
Dear guest, Thank you for the wonderful 5 star review! It's great to know that you had an unforgettable stay. We enjoyed reading all of the positive comments you have provided and would like to thank you for sharing your impressions of your experience at DoubleTree by Hilton Lincoln. It was a pleasure having you with us, and we look forward to welcoming you again in the near future.Kind regards,EveFront Office Manager

10/10 Excellent

Lee-Ann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely overnight stay, staff were very friendly. Room was clean and tidy. We would stay again.
Stayed 1 night in Mar 2024
Response from Eve on 17 Mar 2024
Dear guest, Thank you for the wonderful 5 star review! It's great to know that you had an unforgettable stay. We enjoyed reading all of the positive comments you have provided and would like to thank you for sharing your impressions of your experience at DoubleTree by Hilton Lincoln. We look forward to welcoming you again in the near future.Kind regards,EveFront Office Manager

10/10 Excellent

Ray

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was what I expected perfect break
Stayed 1 night in Feb 2024
Response from Anna on 3 Mar 2024
Dear guest, Thank you for taking some time to leave some comments regarding your most recent stay with us. We really appreciate the 5 star rating and lovely feedback, rest assured this will be passed onto the relevant department. We do hope to see you again in the near future. Regards Anna Receptionist

10/10 Excellent

steve, st neots

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything as it should be, great location and friendly staff
Stayed 1 night in Feb 2024
Response from Eve on 13 Feb 2024
Dear guest, Thank you for taking some time to leave some comments regarding your most recent stay with us. We really appreciate the 5 star rating and feedback, rest assured this will be passed onto the relevant department. We do hope to see you again in the near future. Regards, Eve Front Office Manager

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, nice rooftop bar, check-in and check-out took seconds
Stayed 1 night in Feb 2024
Response from Eve on 13 Feb 2024
Dear guest, Thank you for taking some time to leave some comments regarding your most recent stay with us. We really appreciate the 5 star rating and feedback, rest assured this will be passed onto the relevant department. We do hope to see you again in the near future. Regards, Eve Front Office Manager

2/10 Terrible

Thomas

Travelled with partner
Liked: Cleanliness
"I recently stayed at a hotel that, while boasting a clean environment and friendly staff, unfortunately fell short in terms of guest comfort and fairness. My stay was significantly disrupted by a loud party taking place in the function area directly above my room. Despite my complaints, the hotel's solution was to move me to a much smaller room without offering any form of refund for the downgrade. What's more disheartening is that the staff admitted they were aware of potential noise issues due to the event but still chose to rent out the room, which felt like a clear prioritization of profit over guest experience. Although I appreciate the cleanliness of the hotel and the politeness of the staff, the management's decision to disregard the impact of their actions on my stay was disappointing. This experience, perceived as a blatant money grab, has unfortunately deterred me from considering this hotel for future stays."
Stayed 1 night in Dec 2023
Response from Eve on 9 Feb 2024
Dear Thomas, Thank you for taking some time to leave a review regarding your most recent stay with us in December. We are sorry to hear you were disappointed with your stay, we strive to provide a comfortable and enjoyable experience for all guests and it is disheartening to hear that we fell short of your expectations on this occasion. Your feedback has been passed forward and a member of staff will be in contact with you regarding this. Kind regardsReception Team

6/10 Okay

Ben

Liked: Property conditions & facilities
Disliked: Cleanliness
We had someone else's underwear left in the bathroom and the light/demister on the mirror in the bathroom didn't work. The staff apologised but didn't really seem overly concerned
Stayed 1 night in Feb 2024
Response from Reception on 13 Feb 2024
Dear guest, Thank you for taking some time to leave us feedback from your most recent stay with us, we appreciate it as it does help us grow as a business. Rest assured your comments have been passed onto higher management and you have been contacted.Kindest regardsReception Team

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
We had a lovely greeting at reception. The staff were great. The rooms were clean and comfortable. The bar is a nice place to drink as a good view of the waterfront. Would definitely stay again.
Stayed 1 night in Jan 2024
Response from Eve on 3 Feb 2024
Dear Debbie, Thank you for your positive feedback. We are glad you had a great stay with us and that you were satisfied with our service. It pleases us to know that we have managed to provide an enjoyable and relaxing getaway for you. Rest assured that the whole team at DoubleTree by Hilton Lincoln is fully committed to provide all guests with a memorable stay and we are really looking forward to welcoming you again.Many thanks, Eve Front Office Manager

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Eve on 3 Feb 2024
We are truly heartened to receive your generous review of DoubleTree by Hilton Lincoln. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Eve MilburnFront Office Manager

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Eve on 3 Feb 2024
We are truly heartened to receive your generous review of DoubleTree by Hilton Lincoln. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Eve MilburnFront Office Manager

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Eve on 3 Feb 2024
Thank you for your feedback, we do greatly appreciate it as it does help us grow as a business. We are happy to see your great 5* rating! Thanks for allowing us to be a part of your wonderful, memorable experience. We look forward to seeing you again in the near future.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Well appointed.
Stayed 1 night in Jan 2024
Response from Eve on 3 Feb 2024
We are so pleased to see your 5* rating and that you enjoyed your stay at our hotel. Next time you are in the area, we would love to have you stay with us again!Kind Regards,Eve

10/10 Excellent

F•L•O•W•E•R

Liked: Cleanliness, staff & service, property conditions & facilities
Booked through expedia and it was great value for money.
Stayed 1 night in Jan 2024
Response from Eve on 3 Feb 2024
We are so pleased to see your 5* rating and that you enjoyed your stay at our hotel. Next time you are in the area, we would love to have you stay with us again!Kind Regards,Eve

6/10 Okay

Alicia

Liked: Staff & service
Disliked: Cleanliness
Okay
Stayed 1 night in Dec 2023
Response from Eve on 3 Feb 2024
Thank you for taking some time to leave a review regarding your most recent stay with us. We do appreciate all feedback as it does help us grow as a business. We do hope to see you again in the near future.

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Doubletree Lincoln
Very enjoyable stay at Doubletree Lincoln. Extremely comfy bed and very nice room. Breakfast in the electric restaurant gave amazing views of the Brayford wharf and Cathedral. Nice choice for breakfast and friendly staff
Stayed 1 night in Dec 2023
Response from Eve on 3 Feb 2024
Thank you for your positive feedback. We are glad you had a great stay with us and that you were satisfied with our service and the self serve breakfast. It pleases us to know that we have managed to provide an enjoyable and relaxing getaway for you. Rest assured that the whole team at DoubleTree by Hilton Lincoln is fully committed to provide all guests with a memorable stay and we are really looking forward to welcoming you again.Kindest regards,Eve MilburnFront Office Manager

6/10 Okay

David

The reception was clean and staff were responsive. The a/c is quite good too. However, the bathroom was dark, small mirror and the head board was dusty. The carpet smelt a bit badly as well.
Stayed 1 night in Dec 2023

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room value for money
Stayed 1 night in Dec 2023

10/10 Excellent

mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arrived 2 hours early but accommodated to check in straight away.wonderful friendly staff. Comfortable room, good nights sleep and first class breakfast helped due to the fact that the hotel was quiet, so all cooked to order rather than buffet style.Great location on the waterfront.
Stayed 1 night in Dec 2023

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Michael

Business traveller
Liked: Amenities
Disliked: Property conditions & facilities
Perfectly fine for a short stay
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another excellent stay 🌟🌟🌟🌟🌟
Always a comfortable stay at DoubleTree Lincoln Brayford Wharf. Staff impeccable and friendly as always. Great location with plenty of options for dinner nearby if you dont fancy Marco Pierre White's place on site ( but who wouldn't??)
Stayed 2 nights in Dec 2023

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were upgraded to a suite (thank you Hayley) as there were a few niggles with our original room. This was very nice, our only quibble being we had to run the water for at least 5 minutes before it got even tepid and did not get hot enough for a bath or shower. We were told this was because the plumbing in the original part of the building is not as good as the new part!!! Surely this has to be sorted. Otherwise a very lovely stay, lovely staff and good breakfast. We will return.
Stayed 2 nights in Dec 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really couldn't fault the hotel. The second time i stayed here (this stay) was better than the last time as the room rate was really good. My only criticism re the first time i stayed would be, if i booked in the summertime that for the money i paid i would have wanted a better view. But really its only minor as there wasnt much to see in december anyway.
Stayed 1 night in Dec 2023

10/10 Excellent

Lauren

Stayed 1 night in Dec 2023

6/10 Okay

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely but wasn’t the best nights sleep. Could hear loud music being played till the late hours.
Stayed 1 night in Dec 2023

10/10 Excellent

Rachell

Stayed 1 night in Dec 2023

4/10 Poor

Rebekah

Stayed 1 night in Dec 2023

8/10 Good

Dennis

Nice Hotel, but maybe avoid rooms ending with ‘33’
Our stay was good and the hotel was clean, warm and comfortable. We arrived late and were allocated room 333. We were given cookies, bottled water and free drinks vouchers to compensate for the service lift, which (having misheard) I expected to be adjacent to our room. As it turned out there was a lift door actually IN our room behind the coffee table. To be fair this wasn’t really a problem (we’d been assured no one would use the lift) it just felt strange and a bit ‘Stephen King’. There was some noise amplified down the lift shaft from a Christmas party two floors above, but this stopped on the stroke of midnight by which time we had two glasses of fre wine each, so weren’t really bothered! A strange experience, which some might find disconcerting, but it certainly wouldn’t stop me staying at this hotel (or even in this room) again…. We were given the equivalent of a free bottle of wine which was fair enough!!
Stayed 1 night in Dec 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Graham

Stayed 1 night in Dec 2023

8/10 Good

Doreen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Liliana

Travelled with partner
Disturbed at 2.10 am by a drunk hammering on our door, part of a noisy party returning late to their rooms. But Anna on reception the following morning handled our complaint exceptionally well.
Stayed 2 nights in Nov 2023

6/10 Okay

Colleen

Stayed 1 night in Nov 2023

10/10 Excellent

Andrew

Stayed 1 night in Nov 2023

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely located hotel. Car park on site but £15 for the night and the spaces were tight. Walkable to the high street where there are loads of pubs and bars. Would stay here again.
Stayed 1 night in Nov 2023

10/10 Excellent

Andrew

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to turn up a day early due to issues . Great helpful reception and arrangements to put us in a room for all the stay . As we had made two separate bookings weeks apart
Stayed 1 night in Nov 2023

6/10 Okay

Darren

Liked: Cleanliness, room comfort
Adequate
Adequate, a little over priced if compared with other properties.
Stayed 1 night in Nov 2023