Standard Single Room | View from room

Reviews of Garden Hotel

3 out of 5
Garden Hotel
Av. Rivera Navarrete 450, Lima, Lima

Reviews

7.8

Good

Rating 10 - Excellent. 25 out of 92 reviews" "
Rating 8 - Good. 46 out of 92 reviews" "
Rating 6 - Okay. 14 out of 92 reviews" "
Rating 4 - Poor. 5 out of 92 reviews" "
Rating 2 - Terrible. 2 out of 92 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Renzo

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Nice hotel. Good location
Stayed 6 nights in Mar 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly team, makes the customer feel at home. The staff, from the reception desk, to service and cleaning, are all very concerned about giving good customer service. Congratulations
Stayed 2 nights in Mar 2020
Response from Front Desk on 16 Mar 2020
Dear guest, Thank you for your opinion and for choosing our hotel! We are sure that all our hotel staff enjoy serving you. We hope to have you again as a guest in our hotel in the near future. Best regards, Garden Hotel Team

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service at very affordable price! Fresh fruits and juices every morning.
Stayed 5 nights in Feb 2020
Response from Garden Hotel Team on 26 Feb 2020
Thank you for your opinion and for choosing our hotel! We are sure that all our hotel staff enjoy serving you. We hope to have you again as a guest in our hotel in the near future. Best regards, Garden Hotel Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and conveniently located. Friendly staff. Spacious rooms and working areas. No gym
Stayed 4 nights in Dec 2019

6/10 Okay

SRS

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was great, Lobby is modern and nice. Rooms are outdated and smelly.
Stayed 5 nights in Nov 2019

2/10 Terrible

Rodrigo

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Booked a 2 double bed room, but the staff wanted to charge $40 per night for the second occupant that used the additional bed. There were NO double beds, they were twin beds. Their best time to approach me for the extra charges was at midnight! There is no reason to book a TWO double bed room other than for an additional guest, but they insisted in charging extra. I did a sample reserveration for two people, and it was only $4 extra, however they insisted on charging 10 times more even though my base rate was for 2 pax. When I asked where are my double beds, the guy stated that he will move me to a room with ONE double bed (which btw was falsely advertised as a king bed). Room with a view? Nope, I had a dirty wall with fallen walls. Baths are renovated but everything else is old, dirty and run down. Breakfast was the same every day. Rooms were noisy.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in May 2019

8/10 Good

Miguel Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Cuartos contiguos no son confortables
Stayed 12 nights in Apr 2019

10/10 Excellent

Islam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best quality/price ratio in area
If you need to stay in this area - you will not find a better quality/price ratio. Friendly staff, bit dated but clean. Location is perfect.
Stayed 3 nights in Apr 2019
Response from Garden Hotel on 14 May 2019
Thank you. we hope to serve you soon.

10/10 Excellent

Tar, lima, peru

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PLEasant staff, excellent location, good room, needs only a coffee machine/ kettle
Stayed 1 night in Apr 2019
Response from Garden Hotel on 14 May 2019
Thank you. we hope to serve you soon.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the staff, they were very friendly, also the hotel is very quietly and the room very clean.
Stayed 3 nights in Jan 2019
Response from Garden Hotel on 2 Feb 2019
Thank you for choosing us, we work on improving, we hope to help you soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
the property is a little old and need to be renovated.
Stayed 3 nights in Jan 2019
Response from garden Hotel on 2 Feb 2019
Thank you for choosing us, we work on improving, we hope to help you soon.

8/10 Good

Mike, Spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with good location and nice price. Staff is helpfull.
Stayed 5 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value-for-money
Very comfortable hotel, nice service, good breakfast, good area to stay.
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Staff & service
Service was good, and the location is great (at least for my business trip), but the hotel is old, and it shows. It is priced appropriately though.
Stayed 1 night in Aug 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Terrible staff
The staff was unable to find the Orbitz reservation and were intending to charge again for the reservation. The rooms are old and smelly. The "breakfast buffet" is a joke. At the checkout they tried again to charge for expenses at the room that never happened. The staff looked like crooks trying to get you ripped off. Terrible experience!
Stayed 1 night in Jul 2018

8/10 Good

PETER

Liked: Cleanliness, staff & service, room comfort
Nice little business hotel in San Isidro
This is no 5 Star hotel but for the price it works . It’s centrally located not much happening here in the evening but again it’s a business hotel. WiFi is very good and so is the breakfast. Friendly helpful staff.
Response from garden hotel on 8 May 2018
Thank you for your coment. Best regard

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean hotel in the banking district.

10/10 Excellent

Bibi, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really Pleasant Stay
I had a pleasant stay at Garden Hotel. The room was very comfortable and clean. The staff did everything to ensure that I It was very easy to get around; taxis were readily available and the area is served by several buses ias well. The Reception staff is fantastic: check-in was quick, they helped with directions to places of interest, the wake-up call I requested was given bang on time, they will book a taxi for you if you so wish... Thank you for a really pleasant stay.
Stayed 4 nights in Feb 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a 20 dólar hotel, for the price I paid , I could be in a much better hotel .
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
People excellent, furniture a little outdated. location great.
Stayed 6 nights in Oct 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was clearly outdated, smelled weird
Staff was great, but fscilities/room need some upgrades
Stayed 1 night in Sep 2017

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is a bit old but clean and people very friendly. Breakfast can use a bit more variety.
Stayed 5 nights in Jun 2017
Thank you for your comment, we look forward to seeing you next timE.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in prime location
A good hotel with nice facilities for the rate paid. For such a price, they can give a good breakfast. Serving few fruits, juice, coffee & bread is not enough. they should add 2 or 3 more items.

8/10 Good

Lahuen, Temuco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Practical Business Stay
Located close to many important spots of the financial district in Lima, allows to walk a lot and avoid the terrible traffic jam Lima suffers all over nowadays. Good value for money ratio. Kind people at the front desk and in the service areas. I will stay again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Maria, Buenos Aires, AR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cheap, nice, clean, well located hotel
hotel is nice. it's cheap, but has no gym, swimming pool or business center. people working there is quite friendly and helpful.

8/10 Good

Washington, Atlanta, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travel to Peru
My First time in Lima, Peru, it was very nice

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to Financial District
Old fashioned hotel but very comfortable and close to the Financial District

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly and helpful.
The hotel is located in a very convenient place near everything. Staff is very helpful and kind. Breakfast is ok. The facilities are clean and according a 3 stars hotel.

6/10 Okay

Vern, Los Angeles

Liked: Cleanliness
Older hotel in convenient location
This hotel was within walking distance of several destinations I had in the financial district and represented a good value. Behind the modern facade and the attractive lobby, though, is an older hotel that could use some further updating in the rooms. They still use old-fashioned metal room keys, and the room safe is much too small for a laptop or an I-pad, so I felt worried about leaving my laptop behind in the room. The restaurant, although stark in appearance, served good food at reasonable prices.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice close to westin fraction of price
reasonable place/ close to westin/ personnel very helpful, especially in dining room

6/10 Okay

Gerardo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Close to Westin is the only plus
Expensive for what it has to offer. Beds are OK but rooms truly need serious refurbishing. Bathroom are clean but I had to call reception to get soap upon arrival. TV screen was ridiculously small and WIFI extremely slow. Breakfast choice was kind of "borderline". Only recommandable as a cheaper alternative if you have to attend a congress at the Westin which is only a few blocks away.

8/10 Good

Frank, Cespedes

Liked: Cleanliness, staff & service, room comfort
Older but good
Convenient for business in San Isidro

8/10 Good

Edge, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice in San Isidro
Very well located in the heart of the business district, at only a fraction of the price of larger chains. Spotless comfortable rooms, fast in-room WiFi, decent breakfast. Many restaurants, shops and department stores within walking distance. Only a 10 Soles cab ride to Miraflores tourist area.

10/10 Excellent

carlos mayoral, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Garden Hotel
If you need to attend a conference at the West Inn Hotel, staying at the Garden Hotel is a very good options as it is near west in but much cheaper.Service is very good and staff is very friendly. I will be back.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent alternative to the conference hotel
This hotel is an excellent alternative if you are on a budget and attending a conference that is held at the Westin, which is located just a five minute walk from the Garden Hotel. The rooms are spacious and bright, and the wireless internet connection is stable and strong. At the time I booked this hotel, the price was less than a third of the cost of the conference hotel, making this a great deal!

6/10 Okay

Coral, Auckland, New Zealand

Liked: Cleanliness, staff & service
Convenient and Value for Money
The hotel was conveniently located and the facilities were satisfactory although some updating would improve the appearance of the public areas including the dining room and the bedrooms. Rooms on the street side of the building suffer from traffic noise. However, my stay was comfortable and the staff were always polite and ready to help. All in all a good option for the price.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
good breakfast

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to Westin Convention Center
Hotel was very conveniently located, close to the convention center at the Westin - Lima. Staff was friendly, helpful and available 24/7. Breakfast (that could be improved) and wi-fi were included, which was quite convenient.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conference in Peru.
Nice, Clean and accessible form most of the Main Tourist sites in Lima. Right in San Isidro is ideal if you need to attend a conference, visit Larcomar or the Miraflores district.

2/10 Terrible

Matt, Dallas, Texas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WARNING!!! Do not stay here.
Terrible service. Old, dirty carpet. I booked thru Hotels.com. Upon check out, they made me pay at the front desk, after already paying online. So I was double charged. Hotels.com reimbursed me thankfully, but the Garden Hotel has now ripped off Hotels.com. They even did not have a blow dryer or iron in the room, and the "flat screen" TV was only 15 inches. It looked so small hanging on the wall. What a joke! DO NOT STAY THERE!

8/10 Good

JIANFENG

Stayed 8 nights in Mar 2020

6/10 Okay

JIANFENG

Stayed 8 nights in Mar 2020

8/10 Good

JIANFENG

Stayed 8 nights in Feb 2020

10/10 Excellent

Miguel Angel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen servicio
Excelente atención del personal. Siempre atentos a las necesidades.
Stayed 4 nights in Nov 2019
Response from Garden Hotel on 7 Dec 2019
Gracias por su opinión, es muy importante para nosotros. Esperamos poder atenderle en una próxima oportunidad. Saludos cordiales, Alejandra González.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente
Stayed 6 nights in Oct 2019
Response from Front Desk on 23 Oct 2019
Gracias por elegirnos, esperamos servirle pronto.

8/10 Good

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen servicio
El hotel en general muy bueno, el personal muy servicial y amable. No es lujoso pero cumple con todo lo necesario.
Stayed 5 nights in Oct 2019
Response from Garden Hotel on 15 Oct 2019
Gracias por elegirnos, esperamos servirle pronto.