Classic Room, 2 Double Beds | Premium bedding, Select Comfort beds, desk, blackout curtains
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Reviews of Mercure Lille Aeroport

4 out of 5
Mercure Lille Aeroport
110 rue Jean Jaures, Lesquin, Nord

Reviews

8.8

Excellent

Rating 10 - Excellent. 294 out of 604 reviews" "
Rating 8 - Good. 243 out of 604 reviews" "
Rating 6 - Okay. 44 out of 604 reviews" "
Rating 4 - Poor. 13 out of 604 reviews" "
Rating 2 - Terrible. 10 out of 604 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nathan - 1er de réception on 31 Mar 2024
Bonjour Mélanie,Nous vous remercions pour l'avis formidable que vous avez laissé sur notre hôtel! Nous sommes ravis que vous ayez tellement apprécié votre séjour et nous espérons vous revoir très bientôt.A bientôt,Cordialement,

2/10 Terrible

JOAO

Stayed 2 nights in Mar 2024
Response from Nathan - 1 er de réception on 9 Apr 2024
Bonjour,Nous sommes navrés que les prestations n'ont pas été à la hauteur de vos attentes.Nous vous invitons à nous contacter directement afin afin d'obtenir plus d'informations concernant votre séjour.Soyez assuré que les mesures nécessaires seront mises en œuvre afin d’améliorer la qualité des prestations évoquées. Cordialement,

10/10 Excellent

Karin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
15min Driving's distance to stadium and airport which is why we chose it. Restaurant in the building; food so-so. Spacious room.
Stayed 2 nights in Oct 2023
Response from Nathan - 1er de réception on 11 Oct 2023
Dear Karin,Thanks you veru much for you feedback.We are delighted that you enjoyed our hotel and its location.Have a nice day,Best regards

10/10 Excellent

Lyndsey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was perfect for our needs in terms of facilities and location. Only negative the room had a strange smell to it.
Stayed 2 nights in Oct 2023
Response from Nathan 1er de réception on 10 Oct 2023
Dear Lyndsey,Thanks your very much for your positive feedback.We are happy to you enyoyed your stay.Have a nice day,Best regards,

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, clean, spacious rooms with well thought out social spaces
Stayed 1 night in Sep 2023
Response from jeremy on 5 Oct 2023
Dear John,We very much appreciate your comments regarding your stay.Best regardsJeremy

10/10 Excellent

Gill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel with the added bonus of housing the England Rugby team during our stay! Staff and hotel were brilliant. Only downside was the restaurant food. steak was quite dry, sausages and mash - you just got one sausage! The 1/2 cockerel was very small and stringey Disappointing. Breakfast buffet was excellent though.
Stayed 2 nights in Sep 2023
Response from Nathan - 1er de réception on 28 Sept 2023
Your comment goes straight to our hearts and we thank you.This reflects our daily work, we do everything we can to make our customers feel at home.Well-being, welcome, services… these are our values.Looking forward to welcoming you againKing regards

6/10 Okay

Onkar

Stayed 1 night in Jul 2023
Response from Nathan - 1er de réception on 20 Jul 2023
Bonjour Onkar,Nous vous remercions d'avoir pris le temps de nous faire partager votre expérience.A bientôt,Cordialement,

8/10 Good

Roman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from jeremy on 2 Jan 2023
Bonjour Roman,Merci beaucoup d'avoir participer à cette enquête, et merci pour cette belle note.Au plaisir de vous revoirCordialement,Jérémy1er de réception

10/10 Excellent

Je

Response from Nathan - 1er de réception on 8 Jun 2023
Bonjour,Merci pour les 5 étoilesA très bientôt

8/10 Good

Babajide

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for me .
The hotel was nice and clean very queit if you want your peace a good place for family to relax and go around lille.
Stayed 3 nights in Aug 2022
Response from jeremy on 8 Sept 2022
Dear madam,Thank you very much for your commentIt is always a pleasure to receive positive feedback.See you soon,Best regardsJeremy

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with large rooms.
Stayed 1 night in Jul 2022
Response from Jérémy on 12 Aug 2022
Dear Sir, We very much appreciate your comments regarding your stay at the Hotel Mercure Lille Airport. It is always a pleasure to receive positive feedback. Best regards, Jeremy Front office assistant

10/10 Excellent

Dimitrios

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Jérémy on 5 Aug 2022
Bonjour Dimitrios, Merci beaucoup pour les 10/10 Cordialement, Jérémy

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable rooms. Friendly staff. Was a nice place to stop for a night on my long journey across Europe. Would definitely stay there again.
Stayed 1 night in Mar 2022
Response from freddy on 4 Apr 2022
Dear Daavid, We very much appreciate your comments regarding your stay at the Hotel Mercure Lille Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Freddy Front Office Assistant Manager

10/10 Excellent

nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from freddy on 2 Mar 2022
Cher NIGEL, Nous vous remercions pour votre Retour suite à votre séjour à l'Hôtel Mercure Lille Aéroport. Au plaisir de vous revoir bientôt parmi nous !... Très cordialement à vous. Freddy 1er de Réception

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
I have staid there twice already and each time I had a great stay. Staff is always extremely friendly and helpful. Rooms are large, quiet and comfortable. Breakfast is great and shuttle to airport very convenient. I will be back for sure!
Stayed 1 night in Dec 2021
Response from Jérémy on 27 Dec 2021
Dear guest, We very much appreciate your comments regarding your stay at the Hotel Mercure Lille Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely,

10/10 Excellent

Antony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value Value Value
There are good budget hotelsvand then there's Mecure. This hotel is slightly more expensive than the cheapies.. however its head and shoulders avove the rest for very little extra money. This hotel is fabulous.. i honestly wish i got here earlier and could stay longer.. the food, staff, facilities.. and oh boy restaurants were just amazing. I loved my stay... thank you all.. i so look forward to coming again soon. You are now my guilty pleasure!!
Stayed 1 night in Dec 2021
Response from freddy on 14 Dec 2021
Dear Anthony We very much appreciate your comments regarding your stay at the Hotel Mercure Lille Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,. Freddy Front Office Assistant Manager

8/10 Good

Jia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good location with loads of parking space. The hotel is nicely decorated and the room was nice and clean.
Stayed 1 night in Oct 2021
Response from freddy on 8 Nov 2021
Dear JLA We very much appreciate your comments regarding your stay at the Hotel Mercure Lille Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Freddy Front Office assistant Manager

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Aug 2021
Response from freddy on 10 Aug 2021
Cher client, Ravis de votre retour pour lequel nous vous remercions vivement. Au plaisir de vous revoir bientôt parmi nous !... Très cordialement à vous. Freddy 1er de Réception

10/10 Excellent

Zeeshan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from freddy on 23 Jul 2021
Cher client, Nous vous remercions pour votre retour, suite a votre séjour à l'Hôtel Mercure Lille Aeroport Nous espérons vous accueillir de nouveau très bientôt ! Très cordialement, Freddy Premier de réception

8/10 Good

Jo, Uk

Travelled with family
Liked: Cleanliness, staff & service, amenities
We had a two night stay here and this hotel provided everything we needed. Very effective air conditioning.. a must in the heat wave . Quiet clean and spacious no frills rooms. The hotel is marked throughout to help maintain social distancing. You can have breakfast in your room. The only thing to consider is you do not get your room cleaned during your stay so if you are staying more than one night you have to ask for clean towels and collect them from reception and you need to take your own toiletries as there is only one small bar of soap per room per stay and nothing else.
Stayed 4 nights in Aug 2020
Response from Jeremy on 19 Aug 2020
Dear Jo We very much appreciate your comments regarding your stay at the Hotel Mercure Lille Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeremy

8/10 Good

Leohokk, Watford

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was ok but didn’t like the overall environment. Room is clean, the tea and coffee just not very nice. Anyway ok for a night
Stayed 1 night in Aug 2020
Response from Freddy on 12 Aug 2020
Dear Leohokk Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lille Aeroport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Freddy

8/10 Good

Jillian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Hollie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, the room was spacious so was the bathroom and toilet. Staff went the extra mile by providing me with a EU/ UK plug adaptor.
Stayed 1 night in Dec 2019

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gteat place to stay
Family trip to Lille Xmas market hotel has really spacious rooms very comfortable and clean would recommend
Stayed 1 night in Nov 2019
Response from Jeremy on 6 Dec 2019
Dear Stephen, thank you very much for your comment. Looking forward to seeing you again soon Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Freddy on 21 Nov 2019
Cher client, Merci pour votre note suite à votre séjour à l'Hotel Mercure Lille Aéroport. Au plaisir de vous revoir bientôt parmi nous !... Cordialement.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, cleanliness and happy staff.. really good service and great look.
Stayed 1 night in Oct 2019
Response from Freddy on 30 Oct 2019
We very much appreciate your comments regarding your stay at the Hotel Mercure Lille Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A large hotel by the airport. Good value and clean - can’t ask for more.
Stayed 1 night in Aug 2019
Response from jeremy on 10 Sept 2019
Hello, Thanks for your note See you again Regards, Jeremy

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from freddy on 5 Sept 2019
Cher client, Merci d'avoir prie le temps de répondre au questionnaire. Au plaisir de vous revoir dans notre Hotel Mercure Lille Aeroport. Cordialement. Freddy. 1er de Reception

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from freddy on 28 Aug 2019
Bonjour, Merci pour votre retour, En espérant vous revoir bientôt au Mercure Lille Aeroport. Cordialement. Freddy 1er de Réception

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed with two small children. It was a perfect place for a family travel.
Stayed 1 night in Jul 2019
Response from Jeremy on 10 Sept 2019
Hello, We very much appreciate your comments regarding your stay at the Hotel Mercure Lille Airport See you Jeremy

10/10 Excellent

Verified traveller

Stayed 3 nights in Mar 2019

10/10 Excellent

Thomas G.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, room comfort
Family get away
Perfect choice for family get away.
Stayed 1 night in Apr 2019

10/10 Excellent

Nicola

Liked: Cleanliness, property conditions & facilities, room comfort
Recently Renovated, beautiful hotel.
On arrival we waited at Reception for quite a while as there were no staff. Eventually someone came over from the restaurant to check us in. We ate in the restaurant, the service was slow and despite having 2 vegetarian dishes on the menu neither were available (luckily I do eat fish)! The waiter did not speak english which I don't mind (after all we are in France) but he wasn't very helpful and didn't crack a smile. The hotel itself is beautiful, modern, recently renovated, super comfotable beds and secure car park.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Stanka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

Sylvain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Sarah

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Spacious comfortable rooms, handy location
Checkin was quick and easy. Bedroom was large with two comfortable king beds and spacious bathroom. Dissapointed no food available until after 7pm after a long drive really didnt want to go looking elsewhere but had no choice. Was even further dissapointed by staffs ignorance when i asked if they were doing food - tried to make out he didnt understand the word food! This from a restaurant staff member of an international branded hotel chain and at an airport where surely english is spoken?! Breakfast was ok and good choice however have never known any hotel to not be able to provide cornflakes or rice krispies. No porridge either even though requested. Had to return to room to get instant porridge pots just so that my husband had something to eat as he is unable to eat what wss supplied. Disapointing when other mercure hotels have been able to supply! Handy location for access to motorway to ferry & for lille but otherwise not much else around.
Stayed 1 night in Dec 2018

10/10 Excellent

Steven, Hertfordshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel close to the airport., recently refurbished.
Stayed 2 nights in Nov 2018

8/10 Good

Tony, Oxfordshire

Liked: Cleanliness, staff & service, room comfort
Easy access for Lille
The Hotel is undergoing some updates to the Restaurant, Bar and Reception at the moment and I am sure it will be nice and as I remembered it last time I visited four years ago.
Stayed 2 nights in Aug 2018

10/10 Excellent

C

Lille airport hotel
Good clean, comfy & convenient hotel to airport.
Stayed 1 night in Sep 2018

8/10 Good

Mohamed, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
I like this hotel , the room are big , clean and the beds are nice. secure and free parking and close to Lille downtown.
Stayed 2 nights in Aug 2018

8/10 Good

Tariq

Liked: Cleanliness
Value for money
Basic but comfortable, although a good price. Renovations were being carried out at the time so smell of paint around. Good size room in good condition. Plenty of easy parking. Close to motorway.
Stayed 1 night in Aug 2018

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Calais stopover
Hotel room were spacious and comfortable. Room was clean but needed a refresh. Location was fairly good to access Lille city centre within a 10 minute drive. Used this hotel as a stopover before going to Calais. I would use this hotel again.
Stayed 2 nights in Aug 2018

8/10 Good

BH, County Durham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints!
Undergoing renovations but this didn't affect our stay. Our room had clearly been updated and was lovely. The decor was clean and fresh, the bathroom, particularly the shower, was excellent, would return if ever in the area providing the room rates didn't rise dramatically on completion of ongoing works!
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Undergoing refurbishment
The main reception and restaurant were sectioned off. I'm sure it will be nicer once the refurbishments have completed as the rooms and carpet are looking quite dated.
Stayed 1 night in Jul 2018

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018