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Reviews of Comfort Hotel Lille Lomme

3 out of 5
Comfort Hotel Lille Lomme
110 Rue Du Grand But, Lille, Nord

Reviews

7.2

Good

Rating 10 - Excellent. 112 out of 662 reviews" "
Rating 8 - Good. 296 out of 662 reviews" "
Rating 6 - Okay. 159 out of 662 reviews" "
Rating 4 - Poor. 64 out of 662 reviews" "
Rating 2 - Terrible. 31 out of 662 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

bachir

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Was stinky with smoke and weeds as well Under the bed was very dirty Beds wasn’t comfy at all as the pillows
Stayed 3 nights in Feb 2024
Response from COMFORT on 18 Feb 2024
Thank you for your comment. All apologize for the inconvenience.Cordially,Comfort Lomme.

10/10 Excellent

george

Liked: Staff & service
Great for rugby
Stayed 1 night in Oct 2023
Response from Comfort Lomme on 16 Oct 2023
Dear George,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Nella

Stayed 1 night in Sep 2023
Response from Comfort Lomme on 18 Sept 2023
Chère Nella, je vous remercie pour cette belle note et suis ravie que vous ayez passé un bon séjour.Très cordialement,

4/10 Poor

Goran

Stayed 1 night in Jul 2023
Response from Comfort Lomme on 25 Jul 2023
Cher Goran, je vous remercie d'avoir pris le temps de noter votre récent séjour. Je constate avec peine que votre séjour n'a pas été à la hauteur de vos attentes, veuillez nous excuser.Très cordialement,

4/10 Poor

Jenny

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dump
Place is dated. No Air Con. Wi-Fi doesn’t work. The shower over bath is dangerous as there is no grab handle. The walls are badly stained with mould.
Stayed 1 night in Jun 2023
Response from Comfort Lomme on 27 Jun 2023
Dear Jenny,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 Excellent

Carolyn

Stayed 1 night in Jun 2023
Response from Comfort Lomme on 16 Jun 2023
Chère Carolyn, je vous remercie pour cette superbe note, et suis ravie que votre séjour fut agréable.Au plaisir de vous revoir,Très cordialement,

6/10 Okay

Daniel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Just very OK
Very very basic and needs a severe upgrade. Paint coming off the doors and walls and floors rather dirty
Stayed 1 night in Aug 2022
Response from Comfort Lomme on 12 Sept 2022
Dear Daniel, Thank you for sharing your review of your recent stay. I have taken note of your remarks and will do everything to improve it.It's a pleasure to see you again.Best regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Convenience
I spend a night at the hotel and it was ok, nothing special.
Stayed 1 night in Jan 2022
Response from bb on 28 Jan 2022
bonjour merci d'avoir partager votre expérience. Nous sommes ravi de constater que votre séjour fut correct. Au plaisir de vous accueil à nouveau cordialement

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Place to Stay
So frendley and helpful
Stayed 1 night in Jan 2020
Response from Receptionniste on 21 Jan 2020
Dear Customer, Our team thank you to stayed in our hotel. We are verry happy to see that your stay was good. And we hope to see you again in our hotel. Best regards, The Comfort Hôtel Lille Lomme***.

8/10 Good

Vlad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Receptionniste on 21 Jan 2020
Madame, Monsieur, Notre équipe vous remercie d'avoir séjourné dans notre hôtel. Nous espérons que celui-ci se soit bien déroulé et nous serions ravis de vous revoir très prochainement. Cordialement, La réception.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel in good location vlose to the highway and Lomme shopping mall.
Stayed 2 nights in Nov 2019
Response from La réception. on 26 Nov 2019
Dear Customer, We thank you for your stay in our hotel. We are very happy to see that you enjoyed your stay. We looking forward to see you again. Best regards, The Comfort Hôtel Lille Lomme***.

10/10 Excellent

Marie-claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing
Stayed 2 nights in Sep 2019
Response from b on 17 Sept 2019
The comments of our customers are always treated with great interest Dear Customer, A comment like yours we will always straight to the heart Hope to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value hotel
Room was very clean and comfortable, friendly service at reception. Basic hotel but very happy with it for the price.
Stayed 3 nights in Aug 2019
Response from b on 28 Aug 2019
Dear customer, Thank you for this advice makes us enjoy reading, Hope to see you again

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Cheap and cheerful, but a little tired around the edges.Staff excellent,breakfast good.Bed comfy.Suited our needs well as an overnight travel stop.
Stayed 1 night in Jul 2019
Response from la réception on 24 Jul 2019
Nous vous remercions pour votre commentaire et espérons vous revoir prochainement dans notre établissement. Cordialement, La réception

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2019
Response from La Réception on 1 Jul 2019
Cher client, nous vous remercions pour cette belle note. Cordialement.

8/10 Good

Verified traveller

Stayed 1 night in Oct 2018

6/10 Okay

Annmarie

Liked: Cleanliness, staff & service
Clean but tired
Tired room but clean. No towels provided but a little kettle was a bonus. Beds were very firm and room was very hot. However the traffic quietened down enough to leave window open. Well situated for the big carrefore commercial centre with all the amenties however hotel was not well signposted.Overall ok for an overnight stay wouldnt want to stay longer
Stayed 1 night in Aug 2018

4/10 Poor

Ian, Gloucester UK

Disliked: Cleanliness, property conditions & facilities, room comfort
It was cheap!
Booked as a convenient stop over on route as just wanted somewhere to sleep without too much expense....and that is what you get! Cheap but not cheerful....dirty, smelly, beds uncomfortable and not a very nice experience. Quite easy to find, as quite close to motorways, which in hurry to exit the hotel we unfortunately hit the rush period around Lille......if not have the (expensive) offered breakfast, I would say make an early start and get away from this area!!
Stayed 1 night in Jun 2018

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Michael

Liked: Cleanliness, staff & service, room comfort
Overnighter in Kyriad, Lomme
It was clean and comfortable, if a lttle tired in decor, rooms need a makeover. Limited choice for dinner, buffet for starter, or for main meal, other 4 choices were 'dishes of the day' 1st time I've had cod, in lemon sauce, with rice and red cabbage !

10/10 Excellent

Christina, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice edge of city hotel
Wasnt sure what we was going to get for the price we paid but pleased to say we had a lovely experience. Nice clean hotel on edge of city. Ideal for our weekend away. Clean rooms. Comfortable beds. Couldnt hear traffic even though so close to the motorway network. Didnt try the breakfast as we wanted to sample the local food/cafes. Would definitely stay again if in the area. Would recommend x
Stayed 1 night in Feb 2018

6/10 Okay

Jock, Kent, UK

Liked: Room comfort
good for overnight stay near Lille
Very good breakfast but a bit expensive Beds are fine and comfortable.
Stayed 1 night in Jan 2018

4/10 Poor

Christopher

Disliked: Cleanliness, property conditions & facilities, room comfort
urgent renovation needed
it's ridiculous to have to stay in a hotel without heating in November in this day and age.
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Martin, Shropshire

Disliked: Cleanliness
Used to be good hotel
We used the Mister Bed hotel next ONCE... enough said, so we tried the Kyriad several years ago and we were well pleased. We have since returned about four times but this last occasion will probably be the last. The room was OK ish but the matresses were filthy despite clean sheets etc. There were places where the ceiling had been pulled down to make repairs and overall it would seem that there was little money being spent on maintenance

10/10 Excellent

stanley, Maryport Cumbria England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
rooms were fine spoiled by a FILTHY S/Curtain
It was fine

4/10 Poor

Football fan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Budget hotel
We used this when at the football and it did the job...provided a place to sleep. Would I use it for a holiday ? Certainly not. Smell of damp smelling shower curtain hits you when walk in; enamel chipped off toilet seat; paper cups for tea making facilities. Pleasant and helpful staff helpful

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Joan, Preston

Disliked: Cleanliness, property conditions & facilities, room comfort
Good for an emotional visit to the War Graves
Nice basic hotel, good continental breakfast, great food on our first night, but a shame the restaurant isn't open at weekend. No residents bar, can get a drink in the restaurant but not good at the weekend when it's closed. The hotel was great as a base to visit The War Graves

8/10 Good

Robin B.

Liked: Cleanliness, staff & service, room comfort
Short visit
On arrival we found a mistake with the booking and only had 1 room booked instead of the 2 paid for and due to being fully booked were unable to rectify for the 1st night, the staff were very good and rectified the error for the 2nd night. Hotel was very much as expected, clean, tidy and in good condition. The location suited us as we were visiting the WW1 museums and cemetaries in the area and was less than 30 mins from Ypres

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Alan

Liked: Cleanliness, room comfort

8/10 Good

phil

Liked: Cleanliness, staff & service, room comfort
Great bargain motel
On arrival was a little sceptical. Checked in with a very helpful young man. There was no English speaking so all conversations went via google translate. Room was clean, tidy and most importantly quiet.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for Money
The hotel, is very good value for money, we wanted to visit the war graves, and it was an ideal location. Continental Breakfast was 9 euros per person, and the room was fantastic for the price, also very quiet.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Let down by no restaurant opening
Our stay at the hotel was okay but was spoilt when for our last night we were told that the restaurant was closed. After being out all day this is not what you expect to hear.

2/10 Terrible

Alexander, nottingham

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not 24 hour and a very high fence.
Despite stating that it had a 24 hour reception, I turned up at 12:30am to a 10 ft closed chicken wire gate and an equally imposing fence all the way around. There was no intercom and no way to contact the hotel so I ended up checking in to a Formula 1 hotel around the corner, which was €34, clean, and most importantly accessible. For all I know the hotel may be fine in the daytime, but don't book if you're arriving at night off the ferry as it may leave you in trouble.

10/10 Excellent

CHRIS B.

Liked: Cleanliness, staff & service, room comfort
On the way home
This was a stop-off on the way back to the coast to return to UK. The hotel staff were excellent and, although the restaurant was closed when we were there, we were directed to the restaurants in the area which were within easy walking distance. The breakfast was also excellent and left a good taste in the mouth as we travelled on. Thank you for your excellent customer service.

10/10 Excellent

CHRIS B.

Liked: Cleanliness, staff & service, room comfort
Family stop-off
This was a stop-off on the way back to the coast to return to UK. The hotel staff were excellent and, although the restaurant was closed when we were there, we were directed to the restaurants in the area which were within easy walking distance. The breakfast was also excellent and left a good taste in the mouth as we travelled on. Thank you for your excellent customer service.

8/10 Good

S T, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice days
Very happy

10/10 Excellent

graham, peterborough

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Kyriad Lomme
2nd time staying at this hotel .Its quite a long way out of the center off Lille but the metro station is a short walk away with frequent cheap trains to the city centre. The hotel situated near a retail park with plenty of restaurants.There's a IKEA store close by where we went for Breakfast at the bargain price of 1 euro .Overall the hotel is great for the price .

8/10 Good

S T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice

8/10 Good

Joihn, Nelson NZ

Liked: Cleanliness, staff & service
Required information
Hotel appears to be in a state of rebuild and is separated from the Ambassador City Centre Hotel where the administration, meals etc are provided. There are no facilities in Joops for making hot drinks and the rooms are as basic as it gets.

8/10 Good

S T, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very happy

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Very Basic
It was extremely hot when we visited and there was no air conditioning or fans available. The room was too hot to sleep in. The facilities are very basic.

4/10 Poor

Kathryn, San Francisco

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not impressed
This hotel is conveniently located off of the interstate, if you can find it. It is tucked in an alley, out of view of the main road. It is good for passing through the area, but not to explore the city. The rooms are small, uncomfortable, old, and stuffy. There is no air conditioning or airflow throughout the room or the bathroom. The first room we were assigned was so stuffy and smelled of mildew, so we opened the window to air it out. Since it was on the first floor, it opened (with no screen), directly into the parking lot and we felt unsafe. We moved to a higher floor, which helped slightly. The wifi was slow and problematic.

10/10 Excellent

In transit to f, F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly pleasant & nicely priced accommodatio
Apart from being let down by poor quality sealant round bath, which showed black stain from mould, the room and amenities were clean, comfortable beds (memory foam mattress?) and WiFi and tea/coffee in the room. This easily equates with accommodation costing at least 50% more. Highly recommend whether one night stay or longer. Close to retail parks for shopping or eating, although a car is advised.

8/10 Good

David, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stop over.
Only stayed one night, very clean, good value for money.

8/10 Good

Andy, Huddersfield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lot better than Amiens
We stayed the previous night at the Kyriad Amiens and the contrast in hotels you wouldn't believe. Friendly, professional staff who care about their hotel and customers. The only criticism I would have is that they weren't prepared to keep open the restaurant for 15 hungry cyclists who had been delayed arriving. A visit to the local KFC made up for that and the hotel lost the revenue.

10/10 Excellent

Bruce, Victoria, BC, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for your money
A very nice place to stay.