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Reviews of InterContinental Lijiang Ancient Town Resort, an IHG Hotel

5 out of 5
InterContinental Lijiang Ancient Town Resort, an IHG Hotel
276 Xianghe Road, Old Town District, Lijiang, Yunnan

Reviews

9.6

Exceptional

Rating 10 - Excellent. 104 out of 134 reviews" "
Rating 8 - Good. 24 out of 134 reviews" "
Rating 6 - Okay. 4 out of 134 reviews" "
Rating 4 - Poor. 2 out of 134 reviews" "
Rating 2 - Terrible. 0 out of 134 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Fung Leng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant stay. Very impressed with staff, Justin who went the extra mile to ensure that we are back to hotel after a day trip in Shangri-la! Would come back to stay with my family .
Stayed 3 nights in Oct 2023

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

SUNGJOON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is perfect, and hotel circumstances are wonderful. Breakfast is so good. All staff were so kind.
Stayed 4 nights in Sep 2021
Response from Jason Chen General Manager on 11 Oct 2021
Dear Distinguished Guest, Thank you so much for your review of our hotel. It’s very nice to hear your kind compliments on our hotel circumstances, location and friendly staff. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Kind Regards,

10/10 Excellent

Solomon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meh
Great hotel. Great location. Great Food. Great Room... Only downside was Pool staff was overbearing and rude and felt prejudiced against foreigners.
Stayed 1 night in Jul 2021
Response from Jason Chen General Manager on 22 Sept 2021
Dear guest, Thank you for taking the time to share your feedback with us. I appreciate your nice comment about our location and food. However, I truly apologize that the service provided by our fitness center staff fell short of your expectation. Your feedback allows us to reflect and keep improving ourselves. Please rest assured, your experiences have been meticulously reviewed and discussed internally for further improvement. We sincerely hope you will give us another chance to host you again in the future. Kind regards,

10/10 Excellent

Matthew Gene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for Families With You g Children
Excellent location for families with young children adjacent to the Ancient Town with direct access gates. Nice pool and children’s indoor playground. Executive room can easily sleep four with no added extra bed - one on the couch and three in the bed.
Stayed 4 nights in Jun 2021

10/10 Excellent

Tae Hyung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021

6/10 Okay

Verified traveller

Smell of cigarettes in the bedroom.
We booked and was assigned a non-smoking room. However the bathroom area has VERY strong cigarette odor that permeates to the rest of the room it was giving me headache. We stayed in 3 hotels during our trip to the northern part of Yunnan. This was the most expensive establishment but the worse smelling one out of the 3.
Stayed 3 nights in Dec 2020

8/10 Good

natalya

Travelled with family
Liked: Cleanliness, room comfort
Room to grow
Overall, this is a great hotel, a 5* experience. However, there is always room to grow. Power sockets in rooms are too old they can't handle adaptor. Staff in the restaurant can't tell difference between red and white wine glasses. When I was in the bar, I wanted to order in-room dining to the bar, but staff did not know there was such a possibility and could not assist me in that. I managed to order after all, but some training should be done. The breakfast selection was very good, although orange juice ran out too fast every day!
Stayed 2 nights in Dec 2020

10/10 Excellent

Yang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back!!
Fantastic hotel all round. Great location directly into the Old Town. Excellent facilities and the accommodation has really been well thought out. Rooms big and well equipped.
Stayed 2 nights in Dec 2019

8/10 Good

Margaret, Vancouver

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is the only 5 stars hotel right in the Old Ancient Town which was the key reason of us booking to stay there. Resort is beautiful with hotel room spread out in various building. Despite of paid for four rooms via Expedia to the hotel six months in advance in full, our rooms were spread out to different units. Our special request of staying close and non smoking room were completely ignored due to very poor arrangement by the reservation desk. It was a terrible experience to star our trip in Lijiang. Besides this , the hotel room and property is in par with five stars hotel.
Stayed 2 nights in Dec 2019

8/10 Good

Mabel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful facility, need better trained staff
The hotel building and the location were excellent! Room was spacious and clean. Breakfast variety was huge but average quality and refill was not fast enough. Service at breakfast restaurant was bad - interrogated at the entrance for your room number, nobody to help seat, very dirty table and floor. Concierge not helpful in providing restaurant recommendations.
Stayed 4 nights in Dec 2019

10/10 Excellent

AL, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is beautiful, a mini old town in itself, and very conveniently located at the fringe of Lijiang old town. There is also a great view of the snow mountain from the hotel lobby. Facilities and furnishings are very good, and staff were very patient and helpful in assisting to plan our trip to the snow mountain. Highly recommended!
Stayed 1 night in Dec 2019

10/10 Excellent

ong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
I booked to stay in this hotel by customers reviews in this app. Although the price to stay is on the higher side, but I think it's worth. The location is right in the center of the ancient town. However, this is a little crowded. If you don't mind the crowd. But if you are strictly for peace of mind, relaxing holiday than you better pick a hotel out of this location. The customer service in this hotel was great and food was good too.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is very convenient to go to the Old Town City, but the service still need to improve.
Stayed 1 night in Apr 2019

10/10 Excellent

Boris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BK Review
Great hotel in super convenient location, excellent service & everything, totally enjoyable and good value for money also.
Stayed 4 nights in Apr 2019

10/10 Excellent

MikeCardenas, Los Angeles, USA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel with excellent service, amenities and ideal location. Architecture is stunning, old world with current amenities. Easy access to the Ancient City from the rear gate of the property. Christmas is a wonderful time to visit. They had a fun family friend Christmas dinner and party. Can't say enough great things about The InterContinental in Lijiang.
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great architecture and close to old town. beautiful room, great food, smelled nice too
Stayed 1 night in Jun 2018

10/10 Excellent

Gil, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with western amenities which were welcome after two weeks of traveling. Really enjoyable.
Stayed 3 nights in Jul 2018

10/10 Excellent

Yi Jing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lijiang
Stayed 3 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

8/10 Good

Lee Ping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel
Stayed 3 nights in Dec 2017

10/10 Excellent

meow ching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
excellent location and clean room
Stayed 3 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful stay at a beautiful property
The hotel is a gem! My family loved the rooms and the hotel in general. It's decor/theme beautifully blended Lijiang's feel with modernity. Situated next to Liang's Old Town was the best. We spent hours walking around and when we were done, the hotel was so close.

10/10 Excellent

Yunju, seoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
hotel was not crowded and very silent. breakfast was quite good. but warming system of room was not working enough. I felt a chill during sleep.

10/10 Excellent

Dennis Mayer, Quezon city

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
your neighbour is the unesck old town
very good location

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service but room service is too expensive.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely visit
My family and I stayed at the Intercontinental Lijiang for 3 nights in March 2016. We loved the design and architecture of the hotel and found our room to be very spacious and beautifully constructed. The breakfast buffet had a good range of Western and Chinese options, and the staff in the hotel was very helpful and friendly.

10/10 Excellent

Caroline, København

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dreamlike hotel!
Beautiful hotel. Decor and design is extraordinary. The view of The Old Town and Snow Dragon Mountain in the vast lobby and 7 Colora Restaurant is to die for.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

kym

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience and enjoyable stay!
Not to mention the comfortable and roomy stay, all hotel staff at check-in/check-out counters, room cleaning staff and even restaurant staff are also very helpful and obliging. We feel like a royal family living there! Thank you for a wonderful experience.

10/10 Excellent

Cng, Lijiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Excellent service, provides buggy service right to the room block doorstep. Really pampered from walking. Room is spacious and clean. Beds are comfortable. Pillows are too flat though and carpeting needs changing, the colour and condition looks dated. Ideal location next to Lijiang old town. Overall, a fantastic hotel.

10/10 Excellent

Sarah, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and design
The hotel is well-situation at the southern gate of Lijiang Old Town, close enough to where the best restaurants are located and it takes just a few more minutes to go into the heart of the Old Town (where I would avoid as the crowds of tourists have mostly ruined the place). It's nice though strolling around the neighbourhood closer to the hotel. The hotel itself is decorated in local ethic minority style and all rooms are located in separate 2-storey villas, which added much tranquility to my trip.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel

10/10 Excellent

Cheryl, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Location
Perfect location, just a stone's throw away from Old Town Lijiang, and not near the noisy bars or traffic.

10/10 Excellent

Shirley Chen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Sue, Harper

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One out of the box!
This is a very beautiful and unusual hotel. It is more like a luxury village resort. Spread over a large area of landscaped gardens with mini lakes and water features it fits perfectly into the ancient and historic town of Lijiang. It is quiet, peaceful and charming We were impressed by all aspects of the service including the excellent, fresh breakfast pack prepared for our early flight back to Australia.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

YIFTACH BAR, CHINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent. perfect location, perfect arrangements.
This in one of the best hotels I've been in my life. the stay left me with a strong taste for coming back and will certainly come back in the first occasion.

10/10 Excellent

ginger, shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
staff very attentive and great location to see the ancient city and do tourist things

10/10 Excellent

HMD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay in a charming town. Glad to see western plumbing. Lijiang ancient town is accessible through a not so charming back entrance. Worth the price if value a htoel where the staff have gone to hotel school, unlike the rest of Chinese hotels, especially outside the big cities.

10/10 Excellent

Peter, Miami, FL, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spa with a wonderful restaurat
Great location adjacentto the ancient city. Super high quality property with a wonderful restaurant.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Lijiang
The hotel is situated right next to the main tourist attraction in Lijiang, the Old Town. It feels like you are right inside the Old Town but with the 5-star convenience and comfort offered by the hotel. There is a backdoor that links the hotel directly into the Old Town, super convenient.

10/10 Excellent

Nadine, East Windsor, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved this hotel
We arrived after dark from the airport, it looked kind of strange at night, but in the mornings light, we were amazed at the beauty of this hotel. The care and artistry which went into the architecture and the plantings around the villas is evident and you know that you are in a place that cares about aesthetics. We loved this place, kudos to Charley the concierge, who went out of his way to insure our stay was great and helped us make several train reservations. The best part is the view of Snow Lion Mountain from the floor to ceiling window in the lobby. It's breathtaking. Don't miss a trip up to the summit by chairlift. It's a bit of a drive with a car and driver but worth the effort. Another reason to stay here is the Ancient Town is right on the other side of the hotel wall. A 3 minute golf cart ride and you are in the best and largest ethnic minority shopping experience in Yunnan. The streets are filled with shops, photo ops and food stands, Save your shopping for here. We spent 2 days in the ancient town and could not get enough of a good thing. The restaurants are fabulous in the hotel, also.