Desk, blackout curtains, soundproofing, free WiFi
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Reviews of B&B HOTEL Lens Musée du Louvre

2 out of 5
B&B HOTEL Lens Musée du Louvre
Rue Gilles de Roberval, ZAC de l an 2000, Lievin

Reviews

8.2

Very good

Rating 10 - Excellent. 142 out of 397 reviews" "
Rating 8 - Good. 184 out of 397 reviews" "
Rating 6 - Okay. 48 out of 397 reviews" "
Rating 4 - Poor. 14 out of 397 reviews" "
Rating 2 - Terrible. 9 out of 397 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very kind staff
Stayed 2 nights in Mar 2024

8/10 Good

Daniele

Stayed 1 night in Jan 2024

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic hotel but clean, quiet and comfortable!
Stayed 1 night in Oct 2023
Response from dv on 14 Oct 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Howard

Liked: Cleanliness, staff & service
Disliked: Room comfort
Unimpressed unfortunately
Hotel in area with no where to eat drink after 9 pm. Only a small double bed so no room to sleep comfortably. Weird decor in room pretending to be middle earth (they actually gave us a certificate to say we slept in middle earth) 🤔🤔 showers good and clean but wouldn’t stay again. Parking was free in station car park with ticket from hotel which was a bonus
Stayed 1 night in Sep 2023
Response from . on 30 Sept 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Good

SUSAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Compact but clean and quiet. Lidl within walking distance. Very good breakfast.
Stayed 1 night in Sep 2023
Response from n on 11 Sept 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Ingeborg

Stayed 1 night in Aug 2023

4/10 Poor

Martin

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing for a BB hotel. Just a grin and shrug when struggling with the Wi-Fi which requires SMS. Just a grin when hot breakfast ran out 2 hours before end of advertised time. Worst of all the shower tray drain was completely blocked which should have been noticeable when cleaning. This resulted in a messy flood. Expect better from this brand
Stayed 1 night in Jul 2023

10/10 Excellent

François

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 1 night in Jul 2023

8/10 Good

Leonard

Liked: Property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Pallab

Stayed 1 night in May 2023

10/10 Excellent

Sajad

Stayed 1 night in May 2023

8/10 Good

Laurence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, ease of access and buffet breakfast.
Stayed 1 night in Apr 2023

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stopped overnight on the way to the Alps. Easy to get to and everything you need for stop over.
Stayed 1 night in Mar 2023

10/10 Excellent

Miriam

Stayed 1 night in Dec 2022
Response from Marina on 1 Jan 2023
Bonjour miriam,Merci d'avoir pris le temps d'exprimer votre avis concernant votre séjour au B&b Lens Musée du Louvre.Nous sommes ravis que votre séjour parmi nous ait été à la hauteur de vos attentes.A très bientôt !

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lens stopover
Very comfortable & convenient location for an overnight stop.
Stayed 1 night in Oct 2022
Response from MARINA on 3 Nov 2022
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from marina on 22 Sept 2022
Merci pour votre avis, au plaisir de vous recevoir a nouveau.

10/10 Excellent

Rik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, tidy and easy to deal with
Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel has free parking and is close to the Louvre Museum. We arrived late at night so we checked in through a touch screen by the entrance which was quick and easy. The room is basic but clean.
Stayed 1 night in Dec 2021
Response from marina on 4 Jan 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Anais

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
RAS
Accueil chaleureux, chambre simple. Ok pour une nuit.
Stayed 1 night in Nov 2021
Response from marina on 27 Nov 2021
Bonjour Anais, Nous vous remercions de nous avoir accordé ces quelques instants pour nous donner votre avis concernant votre séjour au B&b Lens Musée du Louvre. Nous sommes ravis que votre séjour vous ait satisfait. Vos compliments concernant notre hôtel nous renforcent dans notre volonté quotidienne d’offrir le meilleur à nos clients. A très bientôt !

8/10 Good

ANDREW

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap clean
Stayed 1 night in Sep 2021
Response from Marina on 30 Oct 2021
Bonjour Andrew, Nous sommes ravis que vous ayez apprécié votre séjour au B&b Lens Musée Du Louvre. La satisfaction de nos clients est notre priorité et c'est toujours un réel plaisir de lire des remarques encourageantes comme les vôtres. Toute l'équipe espère avoir l'opportunité de vous accueillir prochainement !

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, my second stay here and enjoy this comfortable hotel for visiting Lens. Nice friterie nearby handy for town at 3km approx
Stayed 2 nights in Aug 2020

8/10 Good

Ros

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
value first money
Good value. Clean, functional room for us to lay our heads
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel but thin walls so a bit noisy
Stayed 1 night in Feb 2020

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and secure. Checking in was fine through the machine however the parking was awful. There was no spaces so we had to park On a grass verge.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Clean but very minimal in supplies towels etc! Basic in every way but functional. Breakfast was ok!
Stayed 1 night in Oct 2019

8/10 Good

Ben, Montreal, QC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great basic place to stay
Great location, easy bike ride to Vimy Memorial, quick walk to the Louvre Lens museum. Crocodile Restaurant gives you 10% off if you tell them you are at the B&B hotel. Close to a laundromat, grocery store, tons of restaurants, shops, etc. Bed was usual European hotel, rather firm. Great shower. Nice little closet. Everything was very clean. Service was fantastic. Will definitely stay again if we ever find ourselves back in the area.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to motorway. Pet friendly. Great eats and supermarkets close at hand.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2018

6/10 Okay

Vitali, Birmingham

Liked: Staff & service
Cheap but need some improvement.
Self service check in, as reception does not have 24/7 staff, carpet was not clean, had some spillages on it. WiFi was very poor. Broken soap dispenser and leaking shower, which flooded floor all over. The price is very reasonable, so can not complain too much, however for the same money we had better stay at another hotel network.
Stayed 1 night in Sep 2018

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Clean tidy hotel. Everything you need close by
Stayed 1 night in Aug 2018

8/10 Good

robert

Short stay
Very friendly staff and good clean rooms , great combination.
Stayed 1 night in Aug 2018

8/10 Good

Sacha

Family Stay
We liked the fact that both of our children had their own bed. Our only complaint is that the water pressure in the shower was so strong, it flooded the bathroom floor when you had a shower. A door or shower curtain would have stopped this from happening.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Basic, simple, no frills. For what you paid you get a tiny, clean room with nice beds and a bathroom. And that's it. Great for a quick stop and sleep. Breakfast was pretty good and a nice bonus.
Stayed 1 night in Aug 2018

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Room was basic but clean. Restaurant opposite was closed.
Stayed 1 night in Aug 2018

8/10 Good

Dave

Liked: Property conditions & facilities
Good Value
Liked the automated check in and the handicapped room was extra large
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Room ok, basic bit adequate. No soap and no staff to ask for replacement. Only a small bin in shower room.
Stayed 1 night in Nov 2017

6/10 Okay

R Roper, Canada

Disliked: Staff & service
No secure place to store bicycles.
Staff were not very helpful in trying to accommodate our bicycles. Bathroom floor floods from poor design of showers. OK breakfast and location is close to the Louvre-Lens.
Stayed 3 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Check in was no good. They made me pay again even though I had pre-paid. Hotels.com was great and credited my first payment. The vending machine took my money and when I let the desk know they told me to call and ask the technician for my money back. Staff just wasn't friendly. Will not use again.
Stayed 1 night in Sep 2017

6/10 Okay

elisabeth

Liked: Cleanliness, property conditions & facilities, room comfort
Overnighter in Lens
It was a bit of a problem actually getting in to the hotel, as it appears I hadn't booking in prior to arriving & its was all automatic, there was no one there, we couldn't get passed the automatic doors to reception anyway. But ..... we pressed the button & a friendly voice helped. The room was small, perhaps because we wanted a twin bedded room, I think my husband only had about a foot between him & the window wall! Breakfast was very good. We visited the amazing Vimy war memorial, very moving. Many of the local houses were flying the Canadian flag in respect.
Stayed 1 night in Aug 2017

8/10 Good

Norman, Nova Scotia

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient, secure and Clean
The location was very convenient for our activities. We were able to walk to most locations we wanted to visit. Room was tiny but provided a clean comfortable place to sleep. Does not have a lot of amenities but it satisfied or needs. WiFi reception was spotty in the room but worked better in guest cafeteria

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed at this hotel while visiting Vimmy Ridge. The hotel is not fancy but clean and comfortable for an overnight stay. We had the breakfast buffet which included eggs and bacon.
Stayed 1 night in Aug 2017

8/10 Good

chrissie, Fareham, Hampshire

Liked: Cleanliness, staff & service
Basic but clean and reasonably priced
Basic but clean and as expected for price. Good base for exploring Arras. Red Poivre restaurant next door reasonably priced and good standard of food and service.
Stayed 2 nights in Jul 2017

8/10 Good

Gail, Brecon Beacons, Wales

Liked: Staff & service, property conditions & facilities
Pit stop to Cannes
Excellent value for money and great, fresh and cheap 6€ breakfast. Lovely staff at check in and safe parking,so really great for quick stay. Very basic but still had free wifi and clean beds and that's all we need!
Stayed 1 night in Aug 2017

10/10 Excellent

D J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Staff & service
Basic but lovely staff
Great value breakfast, perfect pit stop on long journey

10/10 Excellent

Simon, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
B&B Hôtel Lens Musée Du Louvre - Great overnighter
We were shopping for a hotel in the area, and found this gem in Lievin, France. Great price and quite convenient. Close to the all amenities. Just make sure you have your reservation number in order to access the hotel. You need a pin number to access the hotel, parking, and room. Limited staffing on site. Once you have conquered the key pad access you are home free. Cheers
Stayed 1 night in Jul 2017

8/10 Good

jacques

Liked: Cleanliness, property conditions & facilities, room comfort
goog but desk needs help
all good except for snarky girl at desk
Stayed 1 night in Jun 2017