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Reviews of Van der Valk Sélys Liège Hotel & Spa

4 out of 5
Van der Valk Sélys Liège Hotel & Spa
Mont Saint Martin 9-11, Liege

Reviews

8.8

Excellent

Rating 10 - Excellent. 375 out of 721 reviews" "
Rating 8 - Good. 245 out of 721 reviews" "
Rating 6 - Okay. 73 out of 721 reviews" "
Rating 4 - Poor. 20 out of 721 reviews" "
Rating 2 - Terrible. 8 out of 721 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

declan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

David

Stayed 1 night in Nov 2023

10/10 Excellent

declan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a hotel…. Absolutely brilliant on every level. Loved it.
Stayed 2 nights in Nov 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic weekend break
Stayed 3 nights in Oct 2023

6/10 Okay

Richard

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Could be great but.........
Great hotel, great location but the little things let it down. For example, one small bottle of water in the mini bar for 4 of us and no glasses. when we asked reception for a couple of water glasses in the room we were presented with a 5 euro service charge. Only 1 ice machine working in the hotel, didn't ask for this to be brought to the room as that would be another 5 euros. No towels at the pool, no valet parking, no assistance with luggage, receptionist not knowing the height limit for their own car park etc etc
Stayed 2 nights in Oct 2023

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hillside hotel
A lovely hotel built into the hillside on the outskirts of the old town. Our room was surprisingly spacious and very comfortable, with a view of the small internal garden area. Excellent breakfast buffet and the spa area was nice.I only used the pool but there are also a jacuzzi,saunas and a small gym. Just be aware, the hotel is above the town centre so walking back is uphill or up a number of steps.
Stayed 3 nights in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is great Good breakfast Nice staff
Stayed 2 nights in Aug 2023

8/10 Good

jerzy j

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023

10/10 Excellent

Iain

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top hotel
Top hotel, would highly recommend - possible future improvement would be the off street paring offered - very tight and difficult to navigate. Apart from the parking - this is a top hotel - enjoy...
Stayed 3 nights in Aug 2023

8/10 Good

James

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous property. Food and pool/Nordic spa are exceptional. Our rooms was also very large which was great for a family of 4. Staff were also exceptional. We had a series of problems with our room - lights that wouldn’t turn off, air conditioner that didn’t work, toilet that had problems flushing, and a bad odour. Staff tried their best to fix these but it was a bit surprising given how luxurious the rest of the hotel is.
Stayed 2 nights in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023

6/10 Okay

Cheryl

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Do not recommend
We choose this hotel for the spa and swimming pool. The day we were to arrive we received an email that the pool would be closed to upkeep. It was too late to get a refund and go somewhere else. The children were most disappointed as this was suppose to be special as we had been traveling for days.
Stayed 1 night in May 2023

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Should be 4 star!
Lovely food also in restaurant. Have the mountain carbonara!
Stayed 1 night in Jun 2023

2/10 Terrible

Denise

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience if you do not speak french
We have arrived at your hotel Thursday evening at 7pm after a day's travelling on and off trains from Paris with two small children to be informed that your swimming pool is closed. The reason we apparently were not told is that we booked through hotels.com. So to say you had no way to contact me I disagree with completely and it's just not acceptable. The manager Steve after sending a complaint email confirmed that we could have been contacted. We can use the sister hotel facilities which is 25 minutes walk or 10 minutes taxi. They did provide a shuttle service to use however it took 20 minutes each way for it to arrive and then 15 minute journey due to traffic so added 1 hour onto the experience and all we wanted was fresh shower in our own room so total pain. The time we have wasted and is inconvenient doing this, it's not so easy as just puting on a robe and walking in the comfort of your own hotel to the pool with small children. We arrive to our room 624, my son goes to the toilet when he screams because something is all over the shower and floor. Ants!! The bathroom covered in ants! Not acceptable at all for this standard of hotel. Swifly changed us to room 424. The next morning Steve the manager apologised and offered complimentary lunch. This was an experience in itself, we where treated horribly because we didn't speak French. After going up to the deck 3 times finally got a chef who was lovely that spoke English and explained menu. Terrible experience.
Stayed 4 nights in May 2023
Response from Meriem on 9 Jun 2023
Dear Denise,Thank you for your feedback.We would like to apologize for the inconveniences you experienced during your stay at our hotel. We regret the closure of the swimming pool without prior notification, as well as the lack of communication in this regard. We also apologize for the issues with ants in your initial room, as well as the unpleasant treatment you received at the restaurant due to the language barrier.We take your feedback very seriously and will strive to improve our services to prevent such issues in the future. We hope to have the opportunity to regain your trust.Best regards,MeriemQuality Management Team

10/10 Excellent

FUAD, HOUSTON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very quality hotel. Solid 4*
Stayed 1 night in May 2023

6/10 Okay

Alan

Stayed 1 night in Apr 2023

10/10 Excellent

Bjoern

Stayed 1 night in Apr 2023

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday celebrations
Stayed 3 nights in Mar 2023

10/10 Excellent

Robin

Stayed 3 nights in Mar 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 10 nights in Jan 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though Liège can leave something to be desired, this hotel is lovely. It has a great pool and spa, as well. If it had a gym it would be perfect, but hey, the breakfast is amazing, so it makes up for it.
Stayed 1 night in Oct 2022

10/10 Excellent

Lyudmila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Rooms are huge, clean, place is very quiet, views from terraces are amazing, breakfast can make you full for entire day, staff is very friendly. Really good. This is NOT a cons for the hotel itself, maybe even opposite, but it is on the top of the hill and climbing a little bit challenging.
Stayed 2 nights in Sep 2022

10/10 Excellent

J P A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A stylish Hotel
A beautiful stylish hotel. Great breakfast, spacious bedroom and bathroom with separate bath and shower. There are two lovely terraces and a beautiful spa and pool area (we did not use that due to time constraints). However the wifi did not work in our room (or almost anywhere else on our floor) and judging by the number of people working on laptops in the reception area this seems to be the case in the bedroom part of the hotel. Reception were aware of the problem, however this appears to be an ongoing issue. One final thing - if you want to explore the city head downhill, uphill is rather seedy.
Stayed 1 night in Sep 2022
Response from jch on 22 Sept 2022
Dear Guest, We thank you for your evaluation and all your comments make us very happy. However, we have taken note of your remark concerning the wifi and we are busy improving the connection to avoid this inconvenience. We look forward to welcoming you back soon. We look forward to seeing you again! The management team

10/10 Excellent

Maxine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, wonderful staff
Amazing hotel, staff went above and beyond to make it a really relaxing stay
Stayed 4 nights in Aug 2022
Response from jch on 31 Aug 2022
Dear Client, Thank you very much for all your compliments!We are delighted that you enjoyed your visit and we look forward to welcoming you back to our company soon. See you soon! The management team

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
V good
Stayed 1 night in Aug 2022
Response from jch on 9 Aug 2022
Dear Customer, Thank you very much for your positive feedback. We are delighted that your stay was as you wished and we would be delighted to welcome you on a future occasion. We invite you to consult our activities and packages published on the internet. Yours sincerely The management team

10/10 Excellent

Clara

Stayed 1 night in Jul 2022
Response from jch on 19 Jul 2022
Chère Cliente, C'est un plaisir de voir que vous avez apprécié votre séjour. Nous nous ferons un plaisir de vous accueillir à nouveau lors d'une prochaine occasion. A cet effet, nous vous invitons à consulter nos rubriques activités et forfaits publiés sur internet. Bien cordialement, L'équipe de direction

10/10 Excellent

Don

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Warmly recommended
Stayed 3 nights in May 2022
Response from jch on 2 Jul 2022
Dear Guest, We are delighted that your stay was as you wished and thank you for sharing your successful experience with us. We would be delighted to welcome you to our 4-star hotel on a future occasion. We invite you to browse through our activities and packages published on the internet. Yours sincerely The management team

10/10 Excellent

Michel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean and beautiful
Stayed 5 nights in Apr 2022
Response from jch on 14 May 2022
Dear Sir, Thank you very much for your positive feedback and also for your nice evaluation. We are delighted that your stay was as you wished and we would be delighted to welcome you on a future occasion. We invite you to consult our activities and packages published on the internet. Yours sincerely The management team

10/10 Excellent

FREDERICK

Stayed 1 night in Apr 2022
Response from jch on 13 Apr 2022
Cher Monsieur, Nous vous remercions chaleureusement pour votre évluation. Nous sommes ravis que votre séjour ait été à la hauteur de vos souhaits et nous nous ferons un plaisir de vous accueillir lors d'une prochaine occasion. A cet effet, nous vous invitons à consulter nos rubriques activités et forfaits publiés sur internet. Bien cordialement, L'équipe de direction

10/10 Excellent

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well equipped hotel close to the centre.
Stayed 4 nights in Apr 2022
Response from jch on 13 Apr 2022
Dear Customer, Thank you very much for your positive feedback. We are delighted that you enjoyed your stay and we look forward to welcoming you soon. We invite you to consult our activities and packages published on the internet. Yours sincerely The management team

10/10 Excellent

Nicolo

Stayed 3 nights in Feb 2022
Response from jch on 17 Feb 2022
Cher Monsieur, Nous vous remercions vivement pour votre belle évaluation. Nous sommes ravis que votre séjour ait été à la hauteur de vos souhaits et nous nous ferons un plaisir de vous accueillir lors d'une prochaine occasion. A cet effet, nous vous invitons à consulter nos rubriques activités et forfaits publiés sur internet. Bien cordialement, L'équipe de direction

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from jch on 18 Jan 2022
Cher Monsieur Nous vous remercions vivement pour votre belle évaluation. Nous sommes ravis que votre séjour ait été à la hauteur de vos souhaits et nous nous ferons un plaisir de vous accueillir lors d'une prochaine occasion. A cet effet, nous vous invitons à consulter nos rubriques activités et forfaits publiés sur internet. Bien cordialement, L'équipe de direction

8/10 Good

JACOB

Business traveller
Liked: Staff & service
Good hotel
Good location. Good breakfast. The hotel was in renovation not ideal for rest.the room size was good.the restaurant in dinner was not good enough.
Stayed 2 nights in Nov 2021

4/10 Poor

DANNY

Liked: Cleanliness, property conditions & facilities, room comfort
Electric Vehicle was parked by valet, but was not charged the next day, despite our explicit request. We had to spend valuable time charging the vehicle in an external charging station, before we could continue our journey. After our complaint, the hotel did reimburse the parking fee.
Stayed 1 night in Oct 2021

8/10 Good

JONATHAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2021

10/10 Excellent

Anthony

Stayed 1 night in Jul 2021

10/10 Excellent

Caroline

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Joost

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

10/10 Excellent

Achilles Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020

10/10 Excellent

Martin

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend this hotel. Only complaint is that the hot water takes more than 10 min, but that's it.
Stayed 2 nights in Dec 2019

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with great rooms and service.
I had a great stay there, I can definitely recommend this hotel if you are in Liege.
Stayed 1 night in Nov 2019

8/10 Good

Gregory

Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Alain

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

mark

Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019