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Great hotel, great location but the little things let it down. For example, one small bottle of water in the mini bar for 4 of us and no glasses. when we asked reception for a couple of water glasses in the room we were presented with a 5 euro service charge. Only 1 ice machine working in the hotel, didn't ask for this to be brought to the room as that would be another 5 euros. No towels at the pool, no valet parking, no assistance with luggage, receptionist not knowing the height limit for their own car park etc etc
A lovely hotel built into the hillside on the outskirts of the old town. Our room was surprisingly spacious and very comfortable, with a view of the small internal garden area. Excellent breakfast buffet and the spa area was nice.I only used the pool but there are also a jacuzzi,saunas and a small gym. Just be aware, the hotel is above the town centre so walking back is uphill or up a number of steps.
Top hotel, would highly recommend - possible future improvement would be the off street paring offered - very tight and difficult to navigate.
Apart from the parking - this is a top hotel - enjoy...
Gorgeous property. Food and pool/Nordic spa are exceptional. Our rooms was also very large which was great for a family of 4. Staff were also exceptional.
We had a series of problems with our room - lights that wouldn’t turn off, air conditioner that didn’t work, toilet that had problems flushing, and a bad odour. Staff tried their best to fix these but it was a bit surprising given how luxurious the rest of the hotel is.
We choose this hotel for the spa and swimming pool. The day we were to arrive we received an email that the pool would be closed to upkeep. It was too late to get a refund and go somewhere else. The children were most disappointed as this was suppose to be special as we had been traveling for days.
We have arrived at your hotel Thursday evening at 7pm after a day's travelling on and off trains from Paris with two small children to be informed that your swimming pool is closed. The reason we apparently were not told is that we booked through hotels.com. So to say you had no way to contact me I disagree with completely and it's just not acceptable. The manager Steve after sending a complaint email confirmed that we could have been contacted.
We can use the sister hotel facilities which is 25 minutes walk or 10 minutes taxi. They did provide a shuttle service to use however it took 20 minutes each way for it to arrive and then 15 minute journey due to traffic so added 1 hour onto the experience and all we wanted was fresh shower in our own room so total pain. The time we have wasted and is inconvenient doing this, it's not so easy as just puting on a robe and walking in the comfort of your own hotel to the pool with small children.
We arrive to our room 624, my son goes to the toilet when he screams because something is all over the shower and floor. Ants!! The bathroom covered in ants! Not acceptable at all for this standard of hotel. Swifly changed us to room 424. The next morning Steve the manager apologised and offered complimentary lunch. This was an experience in itself, we where treated horribly because we didn't speak French. After going up to the deck 3 times finally got a chef who was lovely that spoke English and explained menu. Terrible experience.
Denise
Stayed 4 nights in May 2023
Response from Meriem on 9 Jun 2023
Dear Denise,Thank you for your feedback.We would like to apologize for the inconveniences you experienced during your stay at our hotel. We regret the closure of the swimming pool without prior notification, as well as the lack of communication in this regard. We also apologize for the issues with ants in your initial room, as well as the unpleasant treatment you received at the restaurant due to the language barrier.We take your feedback very seriously and will strive to improve our services to prevent such issues in the future. We hope to have the opportunity to regain your trust.Best regards,MeriemQuality Management Team
Though Liège can leave something to be desired, this hotel is lovely. It has a great pool and spa, as well. If it had a gym it would be perfect, but hey, the breakfast is amazing, so it makes up for it.
Rooms are huge, clean, place is very quiet, views from terraces are amazing, breakfast can make you full for entire day, staff is very friendly. Really good.
This is NOT a cons for the hotel itself, maybe even opposite, but it is on the top of the hill and climbing a little bit challenging.
A beautiful stylish hotel. Great breakfast, spacious bedroom and bathroom with separate bath and shower.
There are two lovely terraces and a beautiful spa and pool area (we did not use that due to time constraints). However the wifi did not work in our room (or almost anywhere else on our floor) and judging by the number of people working on laptops in the reception area this seems to be the case in the bedroom part of the hotel. Reception were aware of the problem, however this appears to be an ongoing issue.
One final thing - if you want to explore the city head downhill, uphill is rather seedy.
J P A
Stayed 1 night in Sep 2022
Response from jch on 22 Sept 2022
Dear Guest, We thank you for your evaluation and all your comments make us very happy. However, we have taken note of your remark concerning the wifi and we are busy improving the connection to avoid this inconvenience. We look forward to welcoming you back soon. We look forward to seeing you again! The management team
Amazing hotel, staff went above and beyond to make it a really relaxing stay
Maxine
Stayed 4 nights in Aug 2022
Response from jch on 31 Aug 2022
Dear Client, Thank you very much for all your compliments!We are delighted that you enjoyed your visit and we look forward to welcoming you back to our company soon. See you soon! The management team
Dear Customer,
Thank you very much for your positive feedback.
We are delighted that your stay was as you wished and we would be delighted to welcome you on a future occasion.
We invite you to consult our activities and packages published on the internet.
Yours sincerely
The management team
10/10 Excellent
Clara
14 Jul 2022
Clara
Stayed 1 night in Jul 2022
Response from jch on 19 Jul 2022
Chère Cliente,
C'est un plaisir de voir que vous avez apprécié votre séjour.
Nous nous ferons un plaisir de vous accueillir à nouveau lors d'une prochaine occasion.
A cet effet, nous vous invitons à consulter nos rubriques activités et forfaits publiés sur internet.
Bien cordialement,
L'équipe de direction
Dear Guest,
We are delighted that your stay was as you wished and thank you for sharing your successful experience with us.
We would be delighted to welcome you to our 4-star hotel on a future occasion. We invite you to browse through our activities and packages published on the internet.
Yours sincerely
The management team
Dear Sir,
Thank you very much for your positive feedback and also for your nice evaluation.
We are delighted that your stay was as you wished and we would be delighted to welcome you on a future occasion.
We invite you to consult our activities and packages published on the internet.
Yours sincerely
The management team
10/10 Excellent
FREDERICK
11 Apr 2022
FREDERICK
Stayed 1 night in Apr 2022
Response from jch on 13 Apr 2022
Cher Monsieur,
Nous vous remercions chaleureusement pour votre évluation.
Nous sommes ravis que votre séjour ait été à la hauteur de vos souhaits et nous nous ferons un plaisir de vous accueillir lors d'une prochaine occasion.
A cet effet, nous vous invitons à consulter nos rubriques activités et forfaits publiés sur internet.
Bien cordialement,
L'équipe de direction
Dear Customer,
Thank you very much for your positive feedback.
We are delighted that you enjoyed your stay and we look forward to welcoming you soon.
We invite you to consult our activities and packages published on the internet.
Yours sincerely
The management team
10/10 Excellent
Nicolo
15 Feb 2022
Nicolo
Stayed 3 nights in Feb 2022
Response from jch on 17 Feb 2022
Cher Monsieur,
Nous vous remercions vivement pour votre belle évaluation.
Nous sommes ravis que votre séjour ait été à la hauteur de vos souhaits et nous nous ferons un plaisir de vous accueillir lors d'une prochaine occasion.
A cet effet, nous vous invitons à consulter nos rubriques activités et forfaits publiés sur internet.
Bien cordialement,
L'équipe de direction
Cher Monsieur
Nous vous remercions vivement pour votre belle évaluation.
Nous sommes ravis que votre séjour ait été à la hauteur de vos souhaits et nous nous ferons un plaisir de vous accueillir lors d'une prochaine occasion.
A cet effet, nous vous invitons à consulter nos rubriques activités et forfaits publiés sur internet.
Bien cordialement,
L'équipe de direction
8/10 Good
JACOB
Business traveller
6 Nov 2021
Liked: Staff & service
Good hotel
Good location. Good breakfast. The hotel was in renovation not ideal for rest.the room size was good.the restaurant in dinner was not good enough.
Electric Vehicle was parked by valet, but was not charged the next day, despite our explicit request.
We had to spend valuable time charging the vehicle in an external charging station, before we could continue our journey.
After our complaint, the hotel did reimburse the parking fee.