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Reviews of Red Lion Hotel High Point

3 out of 5
Red Lion Hotel High Point
135 S Main Street, High Point, NC

Reviews

6.8
Rating 10 - Excellent. 219 out of 1000 reviews" "
Rating 8 - Good. 294 out of 1000 reviews" "
Rating 6 - Okay. 228 out of 1000 reviews" "
Rating 4 - Poor. 163 out of 1000 reviews" "
Rating 2 - Terrible. 96 out of 1000 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

5.2/10

Amenities

6.6/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room, bed sheets, carpet, tub was dirty. When we took showers, the steam from the ceiling would gather up water drops and start to fall on our heads. Disgusting and their was a dead bug on the ceiling. Would never stay here again!!!
Stayed 6 nights in Jul 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel is just not well maintained. Extremely short staffed. The rooms no longer have a coffee machine, the shower curtains barely cover the tub. The rooms have not been refitted in decades except the beds which surprisingly are very good. Common areas are not very clean. The staff on the other hand are wonderful, friendly and very helpful. I feel bad for them.
Stayed 4 nights in Mar 2020
Response from Guest Relations on 23 Mar 2020
Thank you for taking the time to share your thoughts with us. While we are happy to hear you appreciated our friendly, professional service, we apologize for the aspects of your room that did not meet your expectations. As you noted, we recently updated our beds, which is just the first of many changes to come. We will continue to use guest feedback like yours to improve our accommodations. Hopefully, we will get the chance to welcome you back in the future once we've accomplished more changes.

2/10 Terrible

Verified traveller

Stayed 2 nights in Mar 2020

4/10 Poor

Nancy

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Air conditioner was not working
Stayed 2 nights in Mar 2020

4/10 Poor

Melissa

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Hot, humid and no help
The rooms were hot and humid, each room had a box fan in the closet, it kind of seems like they know that this is an issue and are doing nothing to fix it. When I asked what can be done at the front desk, I was told someone would come and help us open the window in our room to let some cold air in. No one ever showed up. We had to go and buy an additional fan for our room to make it tolerable enough to sleep.
Stayed 2 nights in Mar 2020

2/10 Terrible

Verified traveller

Travelled with family and small children, Business traveller
Disliked: Cleanliness, property conditions & facilities
I honestly didn’t like anything. This hotel needs to be closed
Stayed 1 night in Mar 2020
Response from L Davis on 9 Mar 2020
We appreciate your stay with us, we apologize for any inconvenience you may have experience during your stay. Please note that our staff appreciate your feedback will do our best to resolve these issues and look forward to a second chance to correct our mistakes.

4/10 Poor

Denise, Rock Hill

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The maintenance man was friendly,and the desk staff.
Stayed 2 nights in Mar 2020
Response from L Davis on 9 Mar 2020
We appreciate your stay with us, and that our staff was very helpful to you during your stay.

8/10 Good

Barbara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay at the Red Lion Hotel
This is not a 5 star resort and it does not claim to be. It is a hotel with a few additional amenities. There is a bar but it was only open on Thursday and Friday night during my stay so I was a bit disappointed. The room was clean and livable. I had a bottle of water waiting on me each day which was a very nice touch. There was a nice note on my bedside table from housekeeping to welcome me, another nice touch. Each day when I got in from work the room was clean, the trash was removed, the bed was made and the towels were replaced. The staff that I came in contact with were all very cordial and polite. I would definitely stay at the Red Lion again when visiting High Point :)
Stayed 6 nights in Mar 2020
Response from Ann on 8 Mar 2020
Thank you so much for your kind words. I'm glad we had the opportunity to serve you. We look forward to having you stay with us again. Have a blessed day. Thank you, Ann K.

8/10 Good

Verified traveller

Travelled with family
Location was fine for our needs. Hallways seemed somewhat shabby and dingy. One elevator was not working and the other was somewhat recalcitrant.
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2020

2/10 Terrible

LR

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a complete letdown. I have stayed at this property many times when it was owned by Radisson with no complaints. The property has gone down to a one star facility. Received towels with holes in them. Management said she was not surprised. Room was not serviced, bed not made, towels not removed from previous day. Will never stay at this facility again.
Stayed 2 nights in Feb 2020
Response from General Manager on 4 Mar 2020
We strive to provide an enjoyable stay for all of our guests. It saddens us to hear that we didn't achieve this for you. Please know that we have forwarded your concerns to the respective departments to ensure we uphold our commitment to a refreshing stay. We look forward to changing your perceptions during a future stay.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was fine. Pool on opposite side if hotel from fitness room a bit strange.
Stayed 2 nights in Feb 2020

6/10 Okay

Mary

Travelled with family
Stayed 2 nights in Feb 2020
Response from JDewitt on 18 Feb 2020
Thank you for staying with us

4/10 Poor

PAW

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The 5th floor smelled like gas as well as in the room. I asked the front desk to move to another room and she said it was the dryers and all floors had that smell. It was also so hot and the AC was turned off for the winter.
Stayed 2 nights in Feb 2020
Response from JDewitt on 18 Feb 2020
Thank you for staying with us and we doing very much apologize for that issue and we are working on changing out our dryers and updating our heating and air unit we do appreciate your feed back

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good close by everything I needed to do for the weekend.
Stayed 1 night in Feb 2020
Response from JDewitt on 18 Feb 2020
Thank you so much for your feedback and for staying with us

6/10 Okay

David

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't go unless last resort.
Lost contract with connecting garage. Room was very dirty with dust. Bathrooms had mold in tub. Toilet lid broken. Door was broken. Oh yea this was 2nd room they gave us. First room they gave us wasn't readying (doors wouldn't work with card) when got all the way to 7th floor. So had to take family all they way back down to desk to get a new room on 6th floor. We couldn't adjust room temperature. As thermostat did not change room temperatures.
Door broken
Mold
Mold
Stayed 2 nights in Jan 2020
Response from JDewitt on 22 Jan 2020
We very much apologize for the many issues you had staying with us we are working very hard with our staff and the company to assure these issues are fixed they are being addressed thank you your for your feed back once again we do sincerely apologize

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Jan 2020
Response from JDewitt on 22 Jan 2020
Thank you for staying with us

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good good Everything is good Adela Rodriguez And thank You 🙏 for everything
Stayed 1 night in Jan 2020
Response from JDewitt on 22 Jan 2020
Thank you very much for staying with us and we really appreciate your feed back

10/10 Excellent

LERNEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from JDewitt on 22 Jan 2020
Thank you for staying with us

4/10 Poor

Mely, Raleigh NC

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Price is affordable but AC didn’t work. Super hot and I had comforter stained really bad and dirty
Stayed 1 night in Jan 2020
Response from JDewitt on 22 Jan 2020
Thank you for staying with us we want to first apologize for the issues that took place during you stay with us we will address them immediately thank you so much for your feedback we valued our customer responses

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Expedia listed this property as including breakfast. Breakfast was not included in the price and was off the menu, for which I had to pay extra. Not happy. False advertising.
Stayed 1 night in Jan 2020
Response from JDewitt on 22 Jan 2020
Thank you for staying with us and we very much apologize for any misleading information online we will surely work very hard to assure that all information listed is accurate and correct thank you for bringing this to our attention and most importantly thank you for your feed back

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Amenities
Air conditioning was not working at all and i couldn't sleep almost all night. And when i call to fix it they said it's winter time and ac doesn't work in winter and inside room is 80 degrees.
Stayed 1 night in Jan 2020
Response from JDewitt on 15 Jan 2020
We are very sorry about issue with the a/c heating issue and we will work very hard to make changes for a better experience we very much appreciate your feed back and thank you for staying with us

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
Gave me the wrong room and said I was lucky to come tell them. My room was confirmed so it shouldn’t be a hassle regardless.
Stayed 1 night in Dec 2019
Response from Guest Relations on 11 Jan 2020
Thank you for your thoughts on your recent visit. Please know that when making a reservation through a third-party site, room preference is not guaranteed. That being said, we do our best to accommodate our guests with the rooms we have available, and we hope yours was satisfactory. Should you return to town, we'd love for another chance to impress you.

10/10 Excellent

Janicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from L Davis on 12 Jan 2020
We appreciate your stay with us and look forward to seeing you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2020
Response from Ldavis on 12 Jan 2020
Thank you for staying with us we look forward to seeing you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
I like the decor and feeling of being in a place with some history. I would like some information on how an artist might submit a piece for display in the property-thanks!
Stayed 2 nights in Dec 2019
Response from LDavis on 31 Dec 2019
We appreciate your stay with us and we hope to see you again. please contact the General Manager of the property Kym Jacobson about displaying some of your work here.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019
Response from Jdewitt on 23 Dec 2019
We appreciate your stay with us.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was not as advertised. No breakfast, no coffee in the room or the lobby. The room temperature was extremely warm and the air conditioner wouldnt work. Very limited vending machines and the front desk staff was not helpful in trying to navigate the town.
Stayed 2 nights in Dec 2019
Response from JDewitt on 23 Dec 2019
We apologize for any inconvenience you may have experience at our facility. Rest assure we are taking your comments into consideration and working to improve for our guest.

8/10 Good

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Ac didn’t work
Stayed 1 night in Dec 2019
Response from JDewitt on 19 Dec 2019
We do apologize for the issue of the AC and working hard to change the experience and we thank you for your feed back thank you for staying with us

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking space, nice staff, everything is properly labeled, easy and intuitive building!
Stayed 2 nights in Dec 2019
Response from JDewitt on 19 Dec 2019
Thank you so much for your feed for the guest experience is very important us also thanks for choosing to stay with us

4/10 Poor

SCD

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The lobby is really open and inviting and well-appointed. The staff is very helpful and friendly. The hallways and carpets look like they were stars of scary movie scene— dingy and stained and bleached where is was apparently needed. No toilet paper in my room, but I didn’t call down to the desk because the phone and the alarm clock in my room didn’t work. We were riding down in the elevator and the metal elevator ceiling fell down on my daughter. She wasn’t hurt, but gee was that scary!
Stayed 1 night in Dec 2019
Response from Guest Relations on 17 Dec 2019
We appreciate your feedback regarding your recent stay. Although our appealing lobby and friendly staff made a positive impression on you, we are saddened to know of the experience your daughter had at the elevator. Please also accept our apologies for falling short with the amenities in your room. Rest assured that our team will look into this and provide immediate resolutions. Should your travels lead you back our way, consider staying with us again so we can change your perceptions.

2/10 Terrible

Michael

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from JDewitt on 11 Dec 2019
Thank you for staying with us and we do appreciate your feed back and we are very sorry for any issue you may have had with us

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019
Response from JDewitt on 11 Dec 2019
Thank you for staying with us

10/10 Excellent

EricMccallum

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean. Loved the heated pool. Would stay there again. Eric
Stayed 1 night in Dec 2019
Response from JDewitt on 11 Dec 2019
Thank you so much for your feed back it is very valuable to us to know we do appreciate you staying with us and very glad to hear you enjoyed your stay Thank you again

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Everything is good but the only issue the room was hot no air conditioner
Stayed 1 night in Nov 2019
Response from JDewitt on 1 Dec 2019
We do apologize for the issue you had while staying with us we are working very hard to change and better the hotel for you our valued guest

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The room never got cool enough for me. Set temp on 67 degrees and it ran constantly. Hair dryer did not work.
Stayed 2 nights in Nov 2019
Response from JDewitt on 2 Dec 2019
We do very much apologize for your experience with us and we are working very hard to fix the issues thank you for staying with us and we appreciate your feed back

2/10 Terrible

Tim

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdated, dirty and restaurant/bar wasn’t open. AC wasn’t working and area is loud at night
Stayed 2 nights in Nov 2019
Response from JDewitt on 25 Nov 2019
We do apologize for any inconvenience you had staying with us we thank you for your feed back and we are working very to make chances according to your standards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from JDewitt on 25 Nov 2019
Thank you for staying with us

6/10 Okay

L, Knoxville, TN

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Scraped my car top carrier on the ceiling of the parking garage as soon as I pulled in. There was something unrecognizable on the bedspread (boogers? At best), the outlets look actually dangerous and there are stains on the carpet. But the staff is very nice and helpful!
Stayed 1 night in Nov 2019
Response from JDewitt on 25 Nov 2019
We do apologize for those issues and we are working very hard to address them we do very much appreciate your feed back and thank you so much for your feedback

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good view of High Point. Nice amenities like shampoo and soap.
Stayed 1 night in Nov 2019
Response from JDewitt on 25 Nov 2019
Thank you so much for staying with us and we very much appreciate your feedback

8/10 Good

stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from JDewitt on 2 Dec 2019
Thank you for staying with us

2/10 Terrible

Melissa

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Need some work
The water faucet would not stop dripping. The room smells musty. A lot of dust in corners of floors and in closet. The hotel is in bad shape.
Stayed 2 nights in Nov 2019
Response from JDewitt on 2 Dec 2019
We very mush apologize for these issues and it will be brought to the attention of the staff thank you for your feed back and thank you for staying with us

4/10 Poor

Ryan

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty and inconvenient
Hotel is very outdated and dingy. The chair and ottoman in the room were covered in stains, the hallway carpeting looked like it hadn't been cleaned in 15 years, hairs on the sheets that were not mine. It just needs a renovation. The restaurant is only open when its convenient for the staff apparently, I was told they only open it for lunch during Market week because its not busy enough to warrant it any other time. Overall, I was disappointed and will not be booking this hotel again.
Stayed 1 night in Nov 2019
Response from JDewitt on 20 Nov 2019
We very much apologize for your experience with us also we will take this information and share with our company we are working very hard to make changes and get everything up to you hour valued guest standards thank you for your feed back

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The property needs a remodel its gone downhill for many years and keeps getting worse. Only plus is location but even that is not worth staying here.
Stayed 3 nights in Nov 2019
Response from JDewitt on 20 Nov 2019
We do very much apologize for your experience with us we are working very hard with the company to make the necessary changes to make your experience better with us we do appreciate your feedback

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from JDewitt on 20 Nov 2019
Thank you for staying with us

2/10 Terrible

Steph, Denver

Business traveller
Disliked: Amenities, property conditions & facilities
This hotel was outdated! dirty and no hot water. I would not recommend staying here other than it is a great location.
Stayed 1 night in Oct 2019
Response from J dewitt on 10 Nov 2019
We do very much apologize for any issue you encountered while staying with us and we will share this information to better your experience going forward thank you for staying with us we value your feed back

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is the dirtiest hotel I have stayed in. Broken doors, dirty floors, mold in the bathroom. staff only cleaned our room once and did not vacuum. Was there for 5 nights. I had no choice to stay as I had prepaid and they would not refund me if I left. Restaurant and pub both closed 75 % of the time. The only good thing was the people working at the front desk were very friendly and nice. Never again
Stayed 5 nights in Oct 2019
Response from General Manager on 7 Nov 2019
Thank you for your review of your recent stay. While guests can take advantage of free cancellation when booking through Expedia, cancellations or changes made after 6 PM EST on the day before arrival are subject to a property fee equal to 100% of the total amount paid for the reservation. We apologize for this inconvenience, though we're glad that our reception team was friendly during your visit. Your concerns have been forwarded to our housekeeping and maintenance teams for review and we hope for another chance to impress you the next time you're in town.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad room bad service bad treatment basically bad
Stayed 3 nights in Oct 2019
Response from JDewitt on 30 Oct 2019
We do apologize for any for any issues you had while staying with us we hope to share this review with the staff and make improvement up to your standards in the future thank you for staying with us and very much appreciate your feed back

4/10 Poor

Jonathan

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Staff was extremely inattentive to the guests and onsite amenities were subpar. Extremely noisy conditions overnight (both from inside and outside of the hotel) and room that was reserved was not made available.
Stayed 1 night in Oct 2019
Response from JDewitt on 30 Oct 2019
We do very much apologize for your experience here we hope to review this with staff to do the necessary changes to make things more comfortable and up to your expectations in the future also we very much appreciate your feed back thank you for staying with us

4/10 Poor

Verified traveller

Stayed 3 nights in Oct 2019
Response from JDewitt on 30 Oct 2019
Thank you for staying with us