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Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
101 Plaza Pkwy, Lexington, NC

Reviews

8.4

Very good

Rating 10 - Excellent. 221 out of 470 reviews" "
Rating 8 - Good. 147 out of 470 reviews" "
Rating 6 - Okay. 58 out of 470 reviews" "
Rating 4 - Poor. 25 out of 470 reviews" "
Rating 2 - Terrible. 19 out of 470 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Matthew

Business traveller
Disliked: Staff & service, amenities
I had to ask for Soap every day. I wouldn't call the breakfast, breakfast. The standard waffle maker, link sausage and scrambled eggs every morning for the week I was there. No breakfast sandwiches, no hard boiled eggs, no Bacon and no morning cakes. Just bagels and English muffins. Coffee was horible.
Stayed 7 nights in Apr 2024
Response from Heather C (Front Desk Manager) on 19 Apr 2024
Dear Matthew,Thank you for doing a survey and letting us know how your stay was with us. We apologize for the inconvenience of your stay and are working to ensure we meet all of our guest standards. We do hope you will give us another chance and stay with us again. Thank you,Heather Front Desk Manager

10/10 Excellent

Dawn

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay.
Stayed 2 nights in Apr 2024
Response from Heather C (Front Desk Manager) on 16 Apr 2024
Dear Dawn,Thank you for doing a survey and letting us know how we are taking care of our guests. It is very important to us that we meet our guest's standards. We are happy to hear you enjoyed your stay with us and we do hope you will come and stay with us again.Heather C.Front Desk Manager Quality Inn & SuitesLexington, NC

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is always ery well maintained. The staff is very helpful *im handicapped, blind) and the lo ation is perfect. Walking distance to 4 readtsrants, Belks.
Stayed 1 night in Apr 2024
Response from Heather C (Front Desk Manager) on 13 Apr 2024
Dear Wayne,Thank you for doing a survey and letting us know how we are taking care of our guests. It is very important to us that we meet our guest's standards. We are happy to hear you enjoyed your stay with us and we do hope you will come and stay with us again.Heather C.Front Desk Manager Quality Inn & SuitesLexington, NC

10/10 Excellent

Acidelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Heather C (Front Desk Manager) on 6 Apr 2024
Dear Acidelia,Thank you for doing a survey and letting us know how we are taking care of our guests. It is very important to us that we meet our guest's standards. We are happy to hear you enjoyed your stay with us and we do hope you will come and stay with us again.Heather C.Front Desk Manager Quality Inn & SuitesLexington, NC

8/10 Good

Shawn

Liked: Cleanliness, amenities
Checking in was good. The lady that worked that night was very nice. The room I was given on the first floor had a slight smoke odor. Also they said that all first floor are priority to those with dogs. I usually prefer first floor due to my handicap. So next time I will just deal with other floors. Breakfast wasn’t anything to brag about. The waffles were good. ## Biggest issue. ——— Checkout day I was loading the cart and well needed to use the Restroom. While taking care of business it struck 11:01 and the phone rang. I couldn’t answer. 11:05 maid comes knocking. I let her know I was taking a $h!t and I would be done in a few minutes. Not even 3 minutes pass and she is back knocking on the door. Like come on. You need the room that bad at 11:08 am ??? Just thought it was rude. I stay at a lot of choice hotels and lately I am not sure why, as they have been subpar.
Stayed 2 nights in Mar 2024
Response from Heather C (Front Desk Manager) on 5 Apr 2024
Dear Shawn,Thank you for doing a survey and letting us know how we can improve. It is very important to us that we meet our guest standards. We do hope you will come back and stay with us again! Thank you!Heather C.Front Desk ManagerQuality Inn & Suites

10/10 Excellent

Leslie, Sumter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a great area with shopping and dining options and walkable. Room is clean and comfotable
Stayed 1 night in Apr 2024
Response from Heather C (Front Desk Manager) on 5 Apr 2024
Dear Leslie,Thank you for doing a survey and letting us know how we are taking care of our guests. It is very important to us that we meet our guest's standards. We are happy to hear you enjoyed your stay with us and we do hope you will come and stay with us again.Heather C.Front Desk Manager Quality Inn & SuitesLexington, NC

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most comfortable beds and pillows ever! Exceptionally clean and very quiet. We wanted to stay there and never leave, lol! All the staff were really kind and sweet.
Stayed 2 nights in Mar 2024
Response from Heather C (Front Desk Manager) on 27 Mar 2024
Dear Angela,Thank you for doing a survey and letting us know how we are taking care of our guests. It is very important to us that we meet our guest's standards. We are happy to hear you enjoyed your stay with us and we do hope you will come and stay with us again.Heather C.Front Desk Manager Quality Inn & Suites

10/10 Excellent

Breanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that I felt safe and I am definitely going to make this the only hotel I stay at when visiting my family in Lexington
Stayed 2 nights in Mar 2024
Response from Heather C (Front Desk Manager) on 26 Mar 2024
Dear Breanna,Thank you for doing a survey and letting us know how we are taking care of our guests. It is very important to us that we meet our guest's standards. We are happy to hear you enjoyed your stay with us and we do hope you will come and stay with us again.Heather C.Front Desk Manager Quality Inn & SuitesLexington, NC

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
For this stay i was looking for a less expensive option due to an unplanned trip. The price and location were perfect. Lots of restaurants and shopping nearby. For an inexpensive hotel this one was very comfortable and clean. Lobby and balcony were cute. Room was very clean and had been recently remodeled. The included breakfast was sufficient for the need. I would have liked an egg option and yogurt, but there were other choices. I would stay there again.
Stayed 1 night in Mar 2024
Response from Heather C (Front Desk Manager) on 20 Mar 2024
Dear Stuart,Thank you for doing a survey and letting us know how we are taking care of our guests. It is very important to us that we meet our guest's standards. We are happy to hear you enjoyed your stay with us and we do hope you will come and stay with us again.Heather C.Front Desk Manager Quality Inn & SuitesLexington, NC

10/10 Excellent

Elaine

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for being so accommodating!
Stayed 1 night in Mar 2024
Response from Heather C (Front Desk Manager) on 19 Mar 2024
Dear Elaine,Thank you for doing a survey and letting us know how we are taking care of our guests. It is very important to us that we meet our guest's standards. We are happy to hear you enjoyed your stay with us and we do hope you will come and stay with us again.Heather CrispFront Desk Manager Quality Inn & SuitesLexington, NC

6/10 Okay

russell, new castle

Travelled with family, Travelled with pets
This is the fifth year in a row we’ve stayed here as we stop on our way to Myrtle Beach. The girl at the check in was new and it was a pretty lengthy time to check in especially since the room was already paid for. The room had a faint smell of urine, there was less than half a roll of toilet paper in the bathroom. My dog found a old treat under the chair I guess in today’s world where it’s hard to find people who want to work this is to be expected.
Stayed 1 night in Mar 2024
Response from Heather C (Front Desk Manager) on 17 Mar 2024
Dear Russell,Thank you for doing a survey and letting us know how your stay was with us. We apologize for the inconvenience of your stay and we are working on ensuring we meet all of our guest standards. We do hope you will give us another chance and stay with us again. Thank you,Heather Front Desk ManagerQuality Inn & Suites

10/10 Excellent

Steven, Fayetteville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from Heather C (Front Desk Manager) on 17 Mar 2024
Dear Steven,Thank you for doing a survey and letting us know how we are taking care of our guests. It is very important to us that we meet our guest's standards. We are happy to hear you enjoyed your stay with us and we do hope you will come and stay with us again.Heather CrispFront Desk Manager Quality Inn & SuitesLexington, NC

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Heather C (Front Desk Manager) on 12 Mar 2024
Dear Jennifer,Thank you for doing a survey and letting us know how we are taking care of our guests. It is very important to us that we meet our guest's standards. We are happy to hear you enjoyed your stay with us and we do hope you will come and stay with us again.Heather CrispFront Desk Manager Quality Inn & SuitesLexington, NC

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Heather C (Front Desk Manager) on 5 Mar 2024
Dear Michael,Thank you for doing a survey and letting us know how we are taking care of our guests. It is very important to us that we meet our guest's standards. We are happy to hear you enjoyed your stay with us and we do hope you will come and stay with us again.Heather CrispFront Desk Manager Quality Inn & SuitesLexington, NC

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Heather C (Front Desk Manager) on 27 Jan 2024
Dear Carol,Thank you for doing a survey and letting us know how we are taking care of our guests. It is very important to us that we meet our guest's standards. We are happy to hear you enjoyed your stay with us and we do hope you will come and stay with us again.Heather CrispFront Desk Manager Quality Inn & SuitesLexington, NC

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Heather C (Front Desk Manager) on 27 Jan 2024
Dear George,Thank you for doing a survey and letting us know how we are taking care of our guests. It is very important to us that we meet our guest's standards. We are happy to hear you enjoyed your stay with us and we do hope you will come and stay with us again.Heather CrispFront Desk Manager Quality Inn & SuitesLexington, NC

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Heather C (Front Desk Manager) on 17 Jan 2024
Dear Daniel,Thank you for doing a survey and letting us know how we are taking care of our guests. It is very important to us that we meet our guest's standards. We are happy to hear you enjoyed your stay with us and we do hope you will come and stay with us again.Heather CrispFront Desk Manager Quality Inn & SuitesLexington, NC

10/10 Excellent

La Vaughn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Clean room, comfortable bed
Stayed 1 night in Jan 2024
Response from Heather C (Front Desk Manager) on 11 Jan 2024
Dear La Vaughn,Thank you for doing a survey and letting us know how we are taking care of our guests. It is very important to us that we meet our guest's standards. We are happy to hear you enjoyed your stay with us and we do hope you will come and stay with us again.Heather CrispFront Desk Manager Quality Inn & SuitesLexington, NC

10/10 Excellent

Clint

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Heather C (Front Desk Manager) on 10 Jan 2024
Dear Clint,Thank you for doing a survey and letting us know how we are taking care of our guests. It is very important to us that we meet our guest's standards. We are happy to hear you enjoyed your stay with us and we do hope you will come and stay with us again.Heather CrispFront Desk Manager Quality Inn & SuitesLexington, NC

10/10 Excellent

rickie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Heather C (Front Desk Manager) on 10 Jan 2024
Dear Rickie,Thank you for doing a survey and letting us know how we are taking care of our guests. It is very important to us that we meet our guest's standards. We are happy to hear you enjoyed your stay with us and we do hope you will come and stay with us again.Heather CrispFront Desk Manager Quality Inn & SuitesLexington, NC

10/10 Excellent

Jazmine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Heather C (Front Desk Manager) on 20 Feb 2024
Dear Jazmine,Thank you for doing a survey and letting us know how we are taking care of our guests. It is very important to us that we meet our guest's standards. We are happy to hear you enjoyed your stay with us and we do hope you will come and stay with us again.Heather C.Front Desk Manager Quality Inn & SuitesLexington, NC

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Dec 2023
Response from Heather C (Front Desk Manager) on 25 Dec 2023
Dear William,Thank you for doing a survey and letting us know how we can improve. It is very important to us that we meet our guest standards. We do hope you will come back and stay with us again! Thank you!Heather CrispFront Desk ManagerQuality Inn & Suites

10/10 Excellent

Jasmine

Stayed 1 night in Dec 2023
Response from Heather C (Front Desk Manager) on 25 Dec 2023
Dear Jasmine,Thank you for doing a survey and letting us know how we did. It is very important to us that we meet our guest standards. We do hope you will come back and stay with us again! Thank you!Heather CrispFront Desk ManagerQuality Inn & Suites

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Heather C (Front Desk Manager) on 18 Dec 2023
Dear Bobby,Thank you for doing a survey and letting us know how we are taking care of our guests. It is very important to us that we meet our guest's standards. We are happy to hear you enjoyed your stay with us and we do hope you will come and stay with us again.Heather CrispFront Desk Manager Quality Inn & SuitesLexington, NC

4/10 Poor

Arlee

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not what was advertised
Description said hotel had recently been remodeled. Lobby was remodeled. Room had newer LVP flooring, but that was all. The floors hadn't been mopped. The counter in the bathroom appeared to be replaced recently but was dirty. It had been wiped down, but not cleaned properly. The shower was dirty. The shower head was very dirty, pink and mildewy. Some of the towels had stains, although you could tell they had been washed. The room had not been repainted as in the online pictures. The ceilings were dirty and stained. Wood doors and furniture were chipped. Light fixtures were rusty and not very bright. I stayed 2 nights for a business trip. Wouldn't stay again.
Stayed 2 nights in Dec 2023
Response from Heather C (Front Desk Manager) on 23 Dec 2023
Dear Arlee,Thank you for doing a survey and letting us know how your stay was with us. We apologize for the inconvenience of your stay and we are working on ensuring we meet all of our guest standards. We do hope you will give us another chance and stay with us again. Thank you,Heather Front Desk ManagerQuality Inn & Suites

2/10 Terrible

Cyrril U

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Heather C (Front Desk Manager) on 11 Dec 2023
Dear Cyrril,Thank you for doing a survey and letting us know how your stay was with us. We apologize for the inconvenience of your stay and we are working on ensuring we meet all of our guest standards. We do hope you will give us another chance and stay with us again. Thank you,Heather Front Desk ManagerQuality Inn & Suites

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what I needed that day
This day was absolutely wonderful. It was a small getaway from myself to reset my my mind. When I arrive, the young lady at the desk was very nice, courteous friendly, and was very sweet. I did not catch your name but she is a great asset to that hotel. She said she loved working there and it shows it was quiet and comfortable no loud noises. Nothing out of the ordinary the room was very clean and spacious the TV everything worked. The breakfast was really good. It was really hot. The water was superb clean towels, washcloths everything was in there if I ever need to get away again. I would definitely go to this hotel and for the price it was great the room that I had for this particular stay was absolutely amazing, she did let me know where other things were such as the other icemaker. She told me what time breakfast was so I really appreciate her a lot on yesterday I did.
Stayed 1 night in Dec 2023
Response from Heather C (Front Desk Manager) on 11 Dec 2023
Thank you for doing a survey and letting us know how we are taking care of our guests. It is very important to us that we meet our guest's standards. We are happy to hear you enjoyed your stay with us and we do hope you will come and stay with us again.Heather CrispFront Desk Manager Quality Inn & SuitesLexington, NC

8/10 Good

Alan

Travelled with partner
Liked: Staff & service
The nightly rate was great. The staff was friendly and was trying hard to keep the place clean and tidy. However, the carpeting in halls and room needs at least a thorough cleaning, or really complete replacement. The smoke residue in rooms is nasty. My wife will never allow us to return to this Quality Inn.
Stayed 4 nights in Nov 2023
Response from Heather C (Front Desk Manager) on 28 Nov 2023
Dear Alan,Thank you for doing a survey and letting us know how your stay was with us. We apologize for the inconvenience of your stay and we are working on ensuring we meet all of our guest standards. We do hope you will give us another chance and stay with us again. Thank you,Heather Front Desk ManagerQuality Inn & Suites

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet, close to multiple restaurants and good breakfast choices.
Stayed 1 night in Nov 2023
Response from Heather C (Front Desk Manager) on 23 Nov 2023
Dear Warren,Thank you for doing a survey and letting us know how we are taking care of our guests. It is very important to us that we meet our guest's standards. We are happy to hear you enjoyed your stay with us and we do hope you will come and stay with us again.Heather CrispFront Desk Manager Quality Inn & SuitesLexington, NC

10/10 Excellent

Ray

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great!
Stayed 1 night in Nov 2023
Response from Heather C (Front Desk Manager) on 19 Nov 2023
Dear Ray,Thank you for doing a survey and letting us know how we are taking care of our guests. It is very important to us that we meet our guest's standards. We are happy to hear you enjoyed your stay with us and we do hope you will come and stay with us again.Heather CrispFront Desk Manager Quality Inn & SuitesLexington, NC

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Heather C (Front Desk Manager) on 19 Nov 2023
Dear Mary,Thank you for doing a survey and letting us know how we are taking care of our guests. It is very important to us that we meet our guest's standards. We are happy to hear you enjoyed your stay with us and we do hope you will come and stay with us again.Heather CrispFront Desk Manager Quality Inn & SuitesLexington, NC

8/10 Good

Larry

Stayed 1 night in Nov 2023
Response from Heather C (Front Desk Manager) on 18 Nov 2023
Dear Larry,Thank you for doing a survey and letting us know how we are taking care of our guests. It is very important to us that we meet our guest's standards. We are happy to hear you enjoyed your stay with us and we do hope you will come and stay with us again.Heather CrispFront Desk Manager Quality Inn & SuitesLexington, NC

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
It's was ok....
Staff was friendly & efficient. The floors in the room were dirty. One bed had some type of animal hair in it so I slept in the other bed; which squeaked, loudly, whenever I moved; but it was comfy. The bathroom was spotless & clean. The hot breakfast was good. Coffee, not so much.
Stayed 2 nights in Nov 2023
Response from Heather C (Front Desk Manager) on 13 Nov 2023
Thank you for doing a survey and letting us know how your stay was with us. We apologize for the inconvenience of your stay and we are working on ensuring we meet all of our guest standards. We do hope you will give us another chance and stay with us again. Thank you,Heather Front Desk ManagerQuality Inn & Suites

10/10 Excellent

GREGG

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Nov 2023
Response from Heather C (Front Desk Manager) on 13 Nov 2023
Dear Gregg,Thank you for doing a survey and letting us know how we are taking care of our guests. It is very important to us that we meet our guest's standards. We are happy to hear you enjoyed your stay with us and we do hope you will come and stay with us again.Heather CrispFront Desk Manager Quality Inn & SuitesLexington, NC

10/10 Excellent

Shylah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, friendly, and a good breakfast!
Just stayed overnight quickly during travel, but hotel was easy to find, very comfortable and very friendly check-in staff. LI would definitely recommend.
Stayed 1 night in Nov 2023
Response from Heather C (Front Desk Manager) on 6 Nov 2023
Dear Shylah,Thank you for doing a survey and letting us know how we are taking care of our guests. It is very important to us that we meet our guest's standards. We are happy to hear you enjoyed your stay with us and we do hope you will come and stay with us again.Heather CrispFront Desk Manager Quality Inn & SuitesLexington, NC

10/10 Excellent

Jennifer, FORT WAYNE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet hotel close to the interstate but away from things. Staff was very nice.
Stayed 1 night in Nov 2023
Response from Heather C (Front Desk Manager) on 6 Nov 2023
Dear Jennifer,Thank you for doing a survey and letting us know how we are taking care of our guests. It is very important to us that we meet our guest's standards. We are happy to hear you enjoyed your stay with us and we do hope you will come and stay with us again.Heather CrispFront Desk Manager Quality Inn & SuitesLexington, NC

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and professional. Good assortment of breakfast items. Food was very good. Will stay there again.
Stayed 3 nights in Oct 2023
Response from Heather C (Front Desk Manager) on 1 Nov 2023
Dear Richard,Thank you for doing a survey and letting us know how we are taking care of our guests. It is very important to us that we meet our guest's standards. We are happy to hear you enjoyed your stay with us and we do hope you will come and stay with us again.Heather CrispFront Desk Manager Quality Inn & SuitesLexington, NC

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, the shower was great. The staff was friendly and helpful
Stayed 2 nights in Oct 2023
Response from Heather C (Front Desk Manager) on 1 Nov 2023
Dear Tammy,Thank you for doing a survey and letting us know how we are taking care of our guests. It is very important to us that we meet our guest's standards. We are happy to hear you enjoyed your stay with us and we do hope you will come and stay with us again.Heather CrispFront Desk Manager Quality Inn & SuitesLexington, NC

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Heather, Front Desk Manager on 28 Oct 2023
Dear Jacob,Thank you for taking the time to complete a survey about your stay. We appreciate your time and appreciate you staying with us. Rest assured your comments will be passed along to management and staff. We hope to host you again in the future.Heather C.

10/10 Excellent

Hardy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Heather C (Front Desk Manager) on 29 Oct 2023
Thank you for doing a survey and letting us know how we are taking care of our guests. It is very important to us that we meet our guest's standards. We are happy to hear you enjoyed your stay with us and we do hope you will come and stay with us again.Heather CrispFront Desk Manager Quality Inn & SuitesLexington, NC

6/10 Okay

Max

Travelled with partner
Liked: Staff & service, amenities
Overall it was okay but someone legit was smoking cigars out in the hallway because it stank of tobacco. Nice options for breakfast and stuff and tucked away so it’s quite.
Stayed 1 night in Oct 2023
Response from Heather, Front Desk Manager on 28 Oct 2023
Dear Max,Thank you for taking the time to complete a survey regarding your stay.We apologize for the inconvenience of your stay and hope that we can host you again properly in the future.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
Disgusting. I should have left when I saw a roach crawling on the bed and something sticky on the floor. But I was tired so I killed the roach and got in bed. The next morning when I threw back the covers there was a half empty bottle of “recreational hemp” between the bottom and top sheet. So obviously the bed sheets were not changed after the last guest. Gross. This is also dangerous for pets and small children. When I told the desk clerk, she told me she would report this to the manager and that the manager would call me that day. 72 hours later and still no call!! This hotel charges an additional $75 fee for even a small dog. However, it was quite clear that they don’t do any extra cleaning to “pet friendly” rooms and it appeared the vinyl plank floors had not even been cleaned before my check in. I travel frequently but this will be my last stay at any Quality Inn.
Found between sheets.
Stayed 1 night in Oct 2023
Response from Heather C (Front Desk Manager) on 24 Oct 2023
Thank you for doing a survey and letting us know how your stay was with us. We apologize for the inconvenience of your stay and we are working on ensuring we meet all of our guest standards.The pet fee is listed on our website, and if you have any questions, please feel free to give us a call. We do hope you will give us another chance and stay with us again. Thank you,Heather Front Desk ManagerQuality Inn & Suites

10/10 Excellent

Teri

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
(Nearby) college homecoming trip. The hotel was quiet and convenient.
Stayed 3 nights in Oct 2023
Response from The Quality Inn & Suites Team on 23 Oct 2023
Thank you for your kind review. We appreciate you staying with us during your trip. We hope to see you again the next time you are in town Thank you again!

8/10 Good

Joel

Stayed 2 nights in Oct 2023
Response from Heather C (Front Desk Manager) on 11 Nov 2023
Dear Joel,Thank you for doing a survey and letting us know how we are taking care of our guests. It is very important to us that we meet our guest's standards. We are happy to hear you enjoyed your stay with us and we do hope you will come and stay with us again.Heather CrispFront Desk Manager Quality Inn & SuitesLexington, NC

8/10 Good

Chauntay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Heather C (Front Desk Manager) on 18 Oct 2023
Dear Chauntay,Thank you for doing a survey and letting us know how we are taking care of our guests. It is very important to us that we meet our guest's standards. We are happy to hear you enjoyed your stay with us and we do hope you will come and stay with us again.Heather CrispFront Desk Manager Quality Inn & SuitesLexington, NC

6/10 Okay

Paola

Business traveller
Liked: Room comfort
Stayed 4 nights in Oct 2023
Response from Heather C (Front Desk Manager) on 19 Oct 2023
Dear Paola,Thank you for doing a survey and letting us know how your stay was with us. We apologize for the inconvenience of your stay and we are working on ensuring we meet all of our guest standards. We do hope you will give us another chance and stay with us again. Thank you, Heather Front Desk Manager

8/10 Good

Mani

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 1 night in Oct 2023
Response from Heather C (Front Desk Manager) on 17 Oct 2023
Dear Mani,Thank you for doing a survey and letting us know how we are taking care of our guests. It is very important to us that we meet our guest's standards. We are happy to hear you enjoyed your stay with us and we do hope you will come and stay with us again.Heather CrispFront Desk Manager Quality Inn & SuitesLexington, NC

10/10 Excellent

Lawrence

Business traveller
Friendly staff. Clean property.
Stayed 3 nights in Oct 2023
Response from Heather C (Front Desk Manager) on 17 Oct 2023
Dear Lawrence,Thank you for doing a survey and letting us know how we are taking care of our guests. It is very important to us that we meet our guest's standards. We are happy to hear you enjoyed your stay with us and we do hope you will come and stay with us again.Heather CrispFront Desk Manager Quality Inn & SuitesLexington, NC336-243-2929

6/10 Okay

Dusti, Columbia

Travelled with partner
Disliked: Property conditions & facilities
The only good thing is the room was clean. The constant noise from the bathroom exhaust fan was annoying, but couldn’t be turned off. When coming back to our room the stench of pot smoke in the hall was gross! Very limited breakfast, but other food options were close by. I think the price was too high for what we got. Will look into other properties next time.
Stayed 2 nights in Oct 2023
Response from Heather C (Front Desk Manager) on 16 Oct 2023
Dear Dusti,Thank you for doing a survey and letting us know how your stay was with us. We apologize for the inconvenience of your stay and are working to ensure we meet all of our guest standards. We do hope you will give us another chance and stay with us again. Thank you, HeatherFront Desk ManagerQuality Inn & SuitesLexington, NC

10/10 Excellent

William R

Liked: Cleanliness, staff & service, property conditions & facilities
We found this motel to be a clean and comfy place to stay for the two nights we needed to attend a family get together close by. The folks who worked at the motel were friendly and competent. I was impressed by the cleanliness and well designed accommodations.
Stayed 2 nights in Oct 2023
Response from Heather C (Front Desk Manager) on 17 Oct 2023
Dear William,Thank you for doing a survey and letting us know how we are taking care of our guests. It is very important to us that we meet our guest's standards. We are happy to hear you enjoyed your stay with us and we do hope you will come and stay with us again.Heather CrispFront Desk Manager Quality Inn & SuitesLexington, NC