Never again will I repeat this terrible experience Posted 13-Jul-2015
Upon arrival and the keys were issued the desk clerk said "Here's your keys for Rm. 359.I went to the room and the keys did they not work.I looked at the envelope they were in and it said ""353" so I tried them at that room and they worked.The entire hall smelled smoky and the room smelled musty.The room safe did not work.The ice machine (only one ) was not on our floor and quite a hike.On the 1st evening after returning from dinner we heard someone trying to get into our room. Their key worked,but I had the safety on.I opened the door and a lady said they'd been assigned to room 353. @10 min later the desk called and said these mistakes "rarely" happen.We were staying for 2 nights and on the second day when we left for the wedding there were fans in the hallway on the floor, maybe to dry it out because of the musty smell?On returning from the wedding I tried to get into the room and neither key worked!As I went outside and told my husband that the keys didn't work another guest overheard me and rolled his eyes and said, "This happens all the time here!" The desk clerk said that he would issue me new keys. When I did finally get into the room I was shocked that the room had never been made up and the wet towels were still on the bathroom floor.This was @ 9:30 PM and we were tired. I called the desk and told them of the unmade room and wet towels.I requested dry towels.In @15 minutes hskp. came with dry towels & I told her of the unmade room.She said she'd never been told.