Desk, laptop workspace, iron/ironing board, free WiFi

Reviews of Rodeway Inn & Suites Lewisville I-35

2 out of 5
Rodeway Inn & Suites Lewisville I-35
881 S Stemmons Fwy, Lewisville, TX

Reviews

5.0
Rating 10 - Excellent. 67 out of 519 reviews" "
Rating 8 - Good. 66 out of 519 reviews" "
Rating 6 - Okay. 108 out of 519 reviews" "
Rating 4 - Poor. 93 out of 519 reviews" "
Rating 2 - Terrible. 185 out of 519 reviews" "

5.4/10

Cleanliness

6.2/10

Staff & service

3.8/10

Amenities

4.6/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

6/10 Okay

Vinicius

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Hotel Manager on 18 Apr 2024
Dear Vinicius,Thank you for your review and feedback. We appreciate your rating and are glad to hear that you found our hotel to be excellent. We're also happy to know that our manager was very helpful and that you enjoyed the breakfast. We hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

4/10 Poor

Richard

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing was good about this place
Stayed 5 nights in Apr 2024
Response from Hotel Manager on 15 Apr 2024
Dear Richard,We're sorry to hear that your experience at our hotel did not meet your expectations. We would greatly appreciate it if you could provide more specific details about the aspects that you found unsatisfactory, so we can address them promptly. Thank you for your feedback, and we hope to have the opportunity to make it right for you in the future.SincerelyHotel Manager

2/10 Terrible

Kurian C

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It’s an old building. Hotel offer breakfast via Expedia but not served. No plus point to say about the hotel. This hotel name they are using also as Econo lodge . But Econo Lodge in its own name in different places are not bad.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 4 Apr 2024
Dear Kurian C,We apologize for any inconvenience you experienced during your stay. We regret that the breakfast was not served as expected and that you did not find any positive points about the hotel. Your feedback is important to us, and we will use it to make improvements for our guests. We appreciate your comments and hope to have the opportunity to improve and regain your trust in the future.Sincerely,Hotel Manager

6/10 Okay

Ronny

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here for 3 days with no internet service
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 14 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced with the internet service during your stay. Providing reliable internet access is important to us, and we regret that we fell short of meeting your expectations in this regard. Please know that we will address this issue to ensure it is resolved promptly. We appreciate your understanding and hope to have the opportunity to welcome you back for a better experience in the future.Sincerely,Hotel Manager

2/10 Terrible

Christopher

Disliked: Cleanliness, amenities, property conditions & facilities
My room had roaches. The walls were dirty. The towels weren’t cleaned. The shirts looked like someone wiped snot on the side of them. The hallway had a horrible smell. One room going downstairs looked like it had mold and the walls were tore up.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 27 Jan 2024
Dear Christopher,Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered during your stay. We take cleanliness and guest satisfaction very seriously, and we are disappointed to hear that we fell short of your expectations. We will investigate these concerns immediately and take appropriate measures to address and rectify them. Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to make it up to you and provide you with a better experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Misty

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will never stay there again
Bed was very uncomfortable. Blanket was as thin as a sheet and the faucet to the bathtub fell off when I went to turn the water on. Walls on paper thin and can hear everything going on in the hallway and rooms next door down to the conversation
Stayed 1 night in Jan 2024
Response from Hotel Manager on 15 Jan 2024
Dear Misty,We appreciate your feedback regarding your recent stay with us. We apologize for the discomfort you experienced with the bed and the issues with the bedding and bathroom faucet. Additionally, we regret that the sound insulation did not meet your expectations. Please know that we take your comments seriously and will work to address these concerns to enhance the overall guest experience.Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a more restful and enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Good

Danielle

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I did not like that my remote didn’t work to the TV and it was stuck on one channel, a decent channel but I wanted to watch other stuff. The lighting in the room could be better and my room was right next to some loud compressor thing so if I didn’t fall asleep before the thing came on then it took a good minute to get there. Also didn’t like the fact I had to walk to the side of the building to get in and go to my room because they lock the lobby doors at night
Response from Hotel Manager on 23 Dec 2023
Dear Danielle,Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced during your stay. Your comments are valuable to us, and we will address these issues to ensure a better experience for our future guests. We hope to have the opportunity to welcome you back and provide a more enjoyable stay.Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
This place was horrible. You walk up the hall to your room and all you smell is marijuana. The room was gross, stuff on the ceiling, walls, headboard, towels were dirty. Roaches. They said there was coffee and breakfast, NOT, couldn't even put a $20 Keurig somewhere.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 18 Dec 2023
Dear Guest,We are deeply troubled by your experience and apologize for the inconvenience you encountered. Your feedback is taken seriously, and we are committed to addressing these issues immediately. We appreciate your candor and hope to have the opportunity to restore your faith in our hotel.Sincerely, Hotel Manager

10/10 Excellent

Shane

Stayed 1 night in Dec 2023
Response from Hotel Manager on 26 Dec 2023
Dear Shane,Thank you for taking the time to share your positive review! We're delighted to hear that you had a 5-star experience during your stay with us. Our team strives to provide excellent service, and it's rewarding to know that we met your expectations. We look forward to welcoming you back for another fantastic stay in the future.Sincerely, Hotel Manager

6/10 Okay

Karla

Stayed 1 night in Nov 2023
Response from Hotel Manager on 23 Dec 2023
Dear Karla,Thank you for sharing your feedback with us. We appreciate your input and apologize for any shortcomings you experienced during your stay. Your comments will be taken into consideration as we strive to improve our services. We hope to have the opportunity to welcome you back for a more satisfying experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Jason

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Manager on 16 Nov 2023
Dear Jason,Thank you for your feedback. We apologize that your experience fell short of your expectations, resulting in a rating of 2 out of 10. We take your concerns seriously and would appreciate any additional details you can provide about your stay to help us improve. We strive to provide excellent service and accommodations, and we apologize for any shortcomings you encountered. We value your feedback and hope to have the opportunity to make it right in the future.Sincerely, Hotel Manager

6/10 Okay

Crystal

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
They didn't serve breakfast like the website said they did and the rooms were really small.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 13 Nov 2023
Dear Crystal,Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the lack of breakfast service and the size of the rooms. We appreciate your feedback and will take it into consideration as we work on improving our offerings and accommodations. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience.Sincerely, Hotel Manager

2/10 Terrible

Mauricio

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The place is horrible, it is in bad condition and it smells awful. The service was bad and rude. We stayed there because of the breakfast and when we got there it said that it wasn’t available.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 16 Oct 2023
Dear Mauricio,Thank you for sharing your feedback about your recent stay at our hotel. We apologize for the negative experience you had, including the condition of the property, unpleasant odor, and inadequate service. We understand your frustration regarding the breakfast and apologize for any inconvenience caused. We value your feedback and will address these issues to ensure a better experience for our guests in the future. Should you choose to stay with us again, we will make every effort to provide a more enjoyable stay.SincerelyHotel Manager

4/10 Poor

Verified traveller

Travelled with group
Disliked: Property conditions & facilities
One of the worst I've stayed in
We booked a room with breakfast, but when we got there, there was a sign saying no breakfast was being served. Our fridge apparently produced a bunch of water during the night, which was all over the cabinet and floor our first morning. We were moved to a different room, but all they had was a smoking room (well that stinks!). Had a few more bugs in the room than I expected. Went to get ice, and the ice machine was broken - at this point no longer surprised, just more disappointed. They would not give a discount for our troubles. I don't expect a fancy room at a cheap hotel, but they should either change their posting or try to have alternative solutions to their problems.
Stayed 3 nights in Sep 2023
Response from Hotel Manager on 2 Oct 2023
Dear Guest,Thank you for sharing your feedback about your recent stay. We apologize for the inconveniences you experienced, including the lack of breakfast, water leakage, room change, bugs, and the broken ice machine. We understand your disappointment and frustration, and we apologize for falling short of your expectations. We appreciate your suggestions regarding our posting and alternative solutions to these issues. We will take them into consideration as we work towards improving our services and guest experience. Thank you for bringing these matters to our attention. We value your feedback and hope to have the opportunity to provide you with a better stay in the future.SincerelyHotel Manager

4/10 Poor

Isaias

Stayed 2 nights in Jul 2023
Response from Hotel Manager on 24 Jul 2023
Dear Isaias,Thank you for taking the time to share your feedback. We apologize for any inconvenience or dissatisfaction you experienced during your stay. Your feedback is important to us, and we will use it to make improvements to ensure a better experience for our guests in the future.We would appreciate it if you could provide us with more details about your stay, so we can address your concerns more effectively. Please feel free to reach out to our customer service department so that we can discuss your experience further.We genuinely value your patronage and hope that you will give us another chance to provide you with a more enjoyable stay in the future.SincerelyHotel Manager

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
This property needed grooming. The first floor room smelled of urine. The lobby was closed after hours. They attempted to charge my card 3x... The list goes on!
Stayed 2 nights in Jun 2023
Response from Hotel Manager on 22 Jun 2023
Dear Kevin,Thank you for taking the time to provide us with feedback regarding your recent stay. We're extremely sorry to hear that we failed to meet your expectations during your visit to our hotel.We apologize for the unpleasant odor that you experienced in your room. We will work with our housekeeping staff to ensure this issue is resolved and will take the appropriate actions to prevent this from happening in the future. On the basis of your comments, I have personally taken action to investigate these claims. We take this very seriously, and we will take immediate action if necessary.We hope that you'll give us another opportunity to provide you with the exceptional customer service and comfortable stay that you deserve.SincerelyHotel Manager

6/10 Okay

Bobbie Jean

Disliked: Cleanliness, property conditions & facilities
The room was equipped with a microwave that didn't work. We noticed roaches in the room later that night. The hotel did not have an elevator as we asked for a 1st floor due to my bad back but was told that none was available. The website I made the reservation on stated that they had breakfast but they didn't. False advertising to get business.
Stayed 1 night in Jun 2023
Response from Hotel Manager on 22 Jun 2023
Dear Guest,We apologize for the issues that you experienced and for the misleading information on our website. Your feedback is important to us, and we take it seriously. We are currently investigating the issue with the microwave and exterminating the roaches. In addition, we are looking into why there was no 1st-floor room available during your stay. We will make sure that our website reflects the most up to date information and apologize for any inconvenience that this may have caused.SincerelyHotel Manager

10/10 Excellent

J.d.

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in May 2023
Response from Hotel Manager on 22 Jun 2023
Dear J.d,Thank you for your kind words about our hotel. We are very pleased to hear that you enjoyed your stay with us. We appreciate your feedback and hope to welcome you back in the future.SincerelyHotel Manager

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, property conditions & facilities
Place was quiet and peaceful
Stayed 2 nights in May 2023
Response from Hotel Manager on 5 Jun 2023
Dear Abel, Thank you for taking the time to share your experience of staying with us. We are thrilled to hear that you enjoyed the peaceful and quiet environment of our hotel. We recognize that a comfortable and calming atmosphere is essential to a relaxing stay, and we strive to make our guests' experiences as enjoyable as possible. Thank you for choosing to stay with us, and we look forward to welcoming you back soon.SincerelyHotel Manager

4/10 Poor

Manuel

Stayed 2 nights in May 2023
Response from Hotel Manager on 13 Jun 2023
Dear Manuel,Thank you for taking the time to share your feedback with us, Manuel. We are sorry to hear that your experience with us fell short of your expectations, and we would appreciate it if you could provide us with additional details about your stay and what specifically led to your rating of 2 out of 5.If you could please let us know more about your experience, we would be grateful for the opportunity to address any concerns and ensure that such issues are not repeated in the future.SincerelyHotel Manager

10/10 Excellent

Austin

Great
Stayed 4 nights in Apr 2023
Response from Hotel Manager on 3 May 2023
Dear Austin,Thank you for taking the time to share your feedback about your recent stay at our hotel. We are thrilled to hear that you had a great experience with us!At our hotel, we strive to provide excellent service and a comfortable atmosphere for all of our guests, and we are happy to hear that we exceeded your expectations.We appreciate your business and hope to have the pleasure of welcoming you back in the near future for another great stay.Thank you again for choosing our hotel.SincerelyHotel Manager

2/10 Terrible

Shatara

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst room ever
When I checked in staff was friendly. When I got inside of room it reeked of cigarette smoke, it looked like the curtains had recently caught fire on the end, appeared to have wholes within the curtain. I had reserved a non-smoking room but was given a smoking room, believe it possibly had bed buds as well, saw a small black something crawling on the pillow, requested refund immediately.
Stayed 1 night in Apr 2023
Response from Hotel Manager on 17 Apr 2023
Dear Shatara,Thank you for taking the time to share your recent experience at our hotel. We are glad to hear that you found our staff to be friendly upon your arrival. However, we are sorry to learn about the issues you experienced with your room. Please note that we have noted all your observations seriously and have taken remedial steps to see that things have been fixed. We hope that you will consider giving us another opportunity to provide you with a much better experience during your future travels.SincerelyHotel Manager

10/10 Excellent

Lois

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice folks!
Stayed 1 night in Apr 2023
Response from Hotel Manager on 14 Apr 2023
Dear Lois,Thank you for your kind review! We strive to offer a clean and comfortable environment for all of our guests, as well as friendly and helpful staff. We're so glad you enjoyed your stay with us!SincerelyHotel Manager

2/10 Terrible

Chuck

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service
The only thing good I could say about this property is the picture that is advertised on your website. The property was under renovation. The staff was totally unprofessional and uncaring for its guest. We found upon check out that we were charged $10 per night more than the site advertise for an overnight stay. Due to the neglectful and condition of this property I would never recommend anyone stay there. Our room window was a jar and could not be close, our towels in the bathroom had wear holes in them. The room in general needed to be updated. Our room was on the second floor with no elevator and my wife and I are both in our early 80s struggle to go up and down two flights of stairs. I personally feel that this property should be eliminated from your website.
Stayed 1 night in Apr 2023
Response from Hotel Manager on 10 Apr 2023
Dear Chuck,We are truly sorry to hear about your negative experience at our property. We apologize for the inconvenience caused by the renovations and the condition of your room. It is not acceptable that our staff was unprofessional and uncaring, and we assure you that we will address this with them immediately.We appreciate your feedback on the need for room updates, and we will use this information to improve our offerings for future guests.Thank you for bringing these issues to our attention, and we hope you will consider giving us another chance to provide you with a more pleasant stay in the future.SincerelyHotel Manager

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No breakfast like it says online Holes in sheets. No access to lobby. Carpet pulled up and not laid down to shut door properly. Hazards all around
Stayed 1 night in Mar 2023
Response from Hotel Manager on 25 Mar 2023
Dear William,Thanks for the comment. We are sorry to hear about your experience at our hotel. We take the feedback of our guests very seriously and will be sure to look into the issues you have reported. We strive to provide a comfortable and safe stay for all our guests and apologize for the inconvenience this may have caused. Thank you for bringing this to our attention.SincerelyHotel Manager

6/10 Okay

Jasmyne

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
My bed was broken .
Stayed 2 nights in Mar 2023
Response from Hotel Manager on 20 Mar 2023
Dear Jasmyne,Thanks for the comment. We apologize for the inconvenience you experienced with your bed. We strive to provide our guests with the best possible stay, and it sounds like we fell short in this case. We will reach out to our maintenance team to make sure this doesn't happen again. We hope you still had an enjoyable stay with us.SincerelyHotel Manager

2/10 Terrible

Shodaine

Disliked: Staff & service
Stayed 2 nights in Mar 2023
Response from Hotel Manager on 16 Mar 2023
Dear Shodaine, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

4/10 Poor

veronica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from Hotel Manager on 20 Feb 2023
Dear Veronica,Thank you for taking the time to share your experience with us. We are sorry to hear that your stay was less than satisfactory. We strive to provide the best possible experience for our guests, and we regret that we did not meet your expectations. Thank you again for your review.SincerelyHotel Manager

2/10 Terrible

James

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
misrepresented on the internet condition of 40 years ago
Stayed 1 night in Jan 2023
Response from Hotel Manager on 9 Feb 2023
Dear James,Thank you for taking the time to leave us a review. We apologize that your stay was not up to your expectations due to the misrepresentation of the condition of the hotel on the internet. We strive to provide our guests with the best experience possible and we are sorry that this was not the case. We appreciate your feedback and we will use it to improve our services. Thank you for your understanding.SincerelyHotel Manager

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities, room comfort
Short but Sweet
My stay was brief but there werent any issues. Parking was fine and the beds were really comfy.
Stayed 1 night in Dec 2022
Response from Hotel Manager on 19 Dec 2022
Dear Jennifer,Thank you for your review and your feedback. We are glad to hear that you enjoyed your brief stay and found the parking and beds satisfactory. Your feedback is important to us, and we thank you for taking the time to share your experience.SincerelyHotel Manager

2/10 Terrible

Norma

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse motel ever
Run the other way! Worse hotel I ever almost stayed in, I stayed 1 hour and could not do it, very dirty, I did not even undo the bed, receptionist was very rude and the place was disgusting! Inside and out! Trash bags all outside in the parking lot! Area is bad snd the hotel is worse! If you chose to stay here don’t say you where not warned
Everything about this place was awful
Dirty, fixtures broken, stains, a giant roach, smoke smell, cracked window
This is just part of the restroom, the tub was equally dirty
Stayed 1 night in Dec 2022
Response from Hotel Manager on 8 Dec 2022
Dear Norma,Thanks for the comment. We apologize for the unpleasant experience you had with us. We have taken your feedback into consideration and are making changes to ensure that all of our guests have a positive and enjoyable stay. We take pride in providing clean and comfortable rooms and excellent customer service. We hope that you will reconsider staying with us in the future.SincerelyHotel Manager

2/10 Terrible

Sherrell

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Falsely advertised no breakfast no pool the rooms were nasty n not suitable for children. Manager was rude really didn't bother to fix any complaints.
Stayed 2 nights in Nov 2022
Response from Hotel Manager on 30 Nov 2022
Dear Sherrell,Thanks for sharing your thoughts about your stay. On the basis of your comments, I have personally taken action to investigate these claims. We take this very seriously, and we will take immediate action if necessary.Sincerely,Hotel Manager

2/10 Terrible

Juan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The dirtiest room i have ever seen.
Stayed 2 nights in Nov 2022

2/10 Terrible

Armando

Stayed 1 night in Sep 2022

4/10 Poor

Samantha, Grand Prairie

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

2/10 Terrible

Steven

Stayed 1 night in Oct 2022

4/10 Poor

Paulino

Stayed 1 night in Oct 2022
Response from Hotel Manager on 1 Nov 2022
Dear Paulino, Thanks for your stay at our hotel. We are sorry to hear you did not feel valued for the price paid and was not as per your expectations. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

6/10 Okay

Chardonnay

Stayed 2 nights in Oct 2022
Response from Hotel Manager on 13 Jan 2023
Dear Chardonnay,Thank you for your review. We are pleased that you enjoyed your experience for the most part. We apologize for any shortcomings we may have had during your stay with us. We look forward to your next visit.SincerelyHotel Manager

4/10 Poor

Anthony

Business traveller
Liked: Staff & service
Disliked: Amenities
There was no where to put your clothes, no coffee pot, no phone, no alarm clock, suppose to non smoking room and it wreaked of cigarette smoke.
Stayed 3 nights in Sep 2022
Response from Hotel Manager on 27 Sept 2022
Dear Anthony,I am so sorry to hear that you had such a bad experience during your stay with us. Please note that we have noted all your observations seriously and have taken remedial steps to see that things have been fixed. You should have notified the front desk immediately and they would have helped with any issue that you had. We apologize for any inconvenience this may have caused, we hope to see you again soon!SincerelyHotel Manager

10/10 Excellent

Vanessa

Stayed 2 nights in Sep 2022
Response from Hotel Manager on 27 Sept 2022
Dear Vanessa,Thank you for staying with us, and we hope you enjoyed your time with us. We look forward to welcoming you back in the future. Sincerely,Hotel Manager

2/10 Terrible

Sivaji

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Not recommended
Stayed 1 night in Sep 2022
Response from Hotel Manager on 10 Oct 2022
Dear Sivaji,Thank you for your feedback. We are sorry about the issues you experienced with your accommodations. Customer satisfaction is very important to us. Please be assured that your comments and feedback have been sent to our management team. We hope to have you back in the future for an improved experience.SincerelyHotel Manager

6/10 Okay

John

Liked: Staff & service
Disliked: Property conditions & facilities
Get what you pay for. Staff was helpful
Stayed 1 night in Sep 2022
Response from Hotel Manager on 5 Sept 2022
Dear John,Thank You for taking the time to share your experience with us. Our Team Members aim to provide exceptional service and create memorable experiences. We are glad to see we accomplished this with your stay. We hope to welcome you back.SincerelyHotel Manager

2/10 Terrible

Shaquala

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Too many bugs in the room not enough tiles and the staff were rude
Stayed 1 night in Sep 2022
Response from Hotel Manager on 5 Sept 2022
Dear Shaquala,Thanks for your comments. I’m terribly sorry that you had an unpleasant experience with us. We take pride in meeting the needs of a wide variety of guests, and I regret that we couldn’t satisfy you. We have a vigorous pest control program and can assure you that there are no insects in our rooms. Still, I’m sorry for whatever lapses caused your experience to be less than pleasant.Sincerely,Hotel Manager

2/10 Terrible

Mike

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The external pictures and lobby seem to match but the rooms, halls, common areas and appliances are very sub-standard. This hotel should not be listed on Expedia. I would never recommend or stay here.
Stayed 1 night in Aug 2022
Response from Hotel Manager on 10 Oct 2022
Dear Mike,We are so sorry to learn that your stay fell short of expectations. It is our goal to provide all of our guests with exceptional experiences in the heart of Lewisville, and we apologize that this was not your impression. We have shared your feedback with management and hope that we get the opportunity to welcome you back because we would very much appreciate the chance to leave you with fonder memories.SincerelyHotel Manager

8/10 Good

Bobby

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2022
Response from Hotel Manager on 29 Aug 2022
Dear Bobby, Thanks for staying at our hotel and expressing your satisfaction through the review by giving us an 8-star rating. Your rating is very much encouraging and motivating for our hotel & staff. If you can think of anything to bring our guest satisfaction score from 8 to 10, please be sure to let us know. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!!! Regards, Hotel Manager

10/10 Excellent

Mimbi

Stayed 2 nights in Aug 2022
Response from Hotel Manager on 24 Aug 2022
Dear Mimbi, Thank you for the 10-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms, were comfortable, stsff members very polite, only thing i hated was the tv color was blue everything else was professional
Stayed 1 night in Aug 2022
Response from Hotel Manager on 8 Aug 2022
Dear Aaron, Thank you for taking the time in reviewing our property and what we offer. I am very happy to read that you had fun and that our staff went above and beyond for you. I will be sure to share this review with them as they will be happy to hear from you! We hope to have you back at our hotel in the near future! Sincerely Hotel Manager

4/10 Poor

Vanessa

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
If you are just looking for a bed and no other amenities for cheap, this is the place. As soon as we entered the rooms we could smell that someone was smoking marijuana in their room. Our room had no phone. The carpet was sticky and the drawers on the nightstand and dresser would not stay closed. We had to choose whether to have the mini fridge or microwaved plugged in.There was no free breakfast as advertised, which is why I chose this location. My husband was solicited for sexual favors when going to to the car to grab something. Night manager was nice though. Would recommend if you just need to sleep.
Stayed 1 night in Jul 2022
Response from Hotel Manager on 26 Jul 2022
Dear Vanessa, Thank you for taking the time in leaving us a review and honest feedback on your stay. We are sorry you felt disappointed in the lack of value our hotel has to offer, that is not how we want our guests to feel whatsoever. Be assured that we will follow up on the issues you raised so that we can improve our guest's experience. We appreciate your business and hope to have the opportunity of welcoming you back to our hotel in the future. Sincerely Hotel Manager

6/10 Okay

Gentry

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2022
Response from Hotel Manager on 26 Jul 2022
Dear Gentry, Thanks for your visit to our hotel and disappointed to see a 6-star rating. Please say more about your stay, if we missed any mark in hospitality. Your feedback will be useful for us to improve our services. We look forward to seeing you again soon! Sincerely, Hotel Manager

6/10 Okay

Kevon

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022
Response from Hotel Manager on 26 Jul 2022
Dear Kevon, Thank you for visiting us. We are sorry to hear your stay was not as wonderful as we would have liked. Please let us know how we can improve our services in order to earn a higher rating from you next time you visit—we hope to see you again soon! Sincerely Hotel Manager