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Reviews of FairBridge Inn & Suites Lewiston

2 out of 5
FairBridge Inn & Suites Lewiston
1325 Main Street, Lewiston, ID

Reviews

6.0
Rating 10 - Excellent. 137 out of 1003 reviews" "
Rating 8 - Good. 238 out of 1003 reviews" "
Rating 6 - Okay. 234 out of 1003 reviews" "
Rating 4 - Poor. 202 out of 1003 reviews" "
Rating 2 - Terrible. 192 out of 1003 reviews" "

6.2/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

5.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

C.

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location good Stinks in hallway like pee.. Room smelled like disinfect.. Toilet flasher broke..
Stayed 5 nights in Apr 2024
Response from management on 13 Apr 2024
We strive to provide the best experience possible! Your feedback is very much appreciated and goes a long way to helping us provide a more hospitable environment for future stays.

2/10 Terrible

Jamal

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty and lack of customer service
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 10 Apr 2024
Dear Jamal, We sincerely apologize for the disappointment you experienced during your stay. Maintaining cleanliness and providing exceptional customer service are paramount to our standards, and we regret that we fell short of your expectations. Your feedback is invaluable to us, and we assure you that we are taking immediate steps to address the issues you encountered to prevent similar occurrences in the future. We are committed to upholding a high standard of cleanliness and ensuring that every guest receives attentive and courteous service throughout their stay. We appreciate your patience and understanding as we work to improve our services.Sincerely,

4/10 Poor

Jerry

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Checked into my room and immediately noticed an odor in the room. Took my shoes off to prepare for bed and noticed the carpet was soaking wet at the entryway, just outside the bathroom. If this room had been recently rented out, the maid service should have noticed the odor and damp carpet
Stayed 2 nights in Apr 2024
Response from Managment on 10 Apr 2024
Hi Jerry, We are very sorry that you experienced these issues. We strive to provide Clean and friendly service to all our guests! If you encounter these kind of issues please alert the front desk immediately. We would have loved the opportunity to remedy the situation for you.

2/10 Terrible

Matthew

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
While Cody was an amazing guy and very accommodating the front desk lady in the morning and his head housekeeper was extremely rude, unhelpful, and made us feel very uncomfortable including making up reasons to come check the room because we had service animals which by the way it's illegal to ask for papers proving that. The head housekeeper was extremely rude and even went as far as telling my wife when my son had exchanged towels that they were pool towels and she would have to investigate on getting us new towels and would not provide new towels to us when the manager earlier told us just to bring them down and we could get new towels plus the pool towels and the bath towels were the same she is not a good person nor a friendly person and the front desk lady in the morning is the same she is extremely rude made us all feel very unwelcome and very uncomfortable even to the point of saying we couldn't get a few plates to feed our children some lunch which at Inn America they are always willing to do so not like fairbridge. I would highly recommend that you not stay here additionally they don't change out the top brown sheet or comforter unless it is dirty which is disgusting and their is damage in most of the rooms and the doors desperately need some wd40. Over all my family and I had a horrible stay and moved to the most amazing hotel Inn America I would suggest going there and not staying at the fairbridge at all!
Stayed 2 nights in Apr 2024
Response from MP - Guest Relations Manager on 10 Apr 2024
Hello Matthew, Thank you for sharing your feedback with us. We appreciate you choosing our hotel and apologize if our appearance did not meet your expectations. Our team is continuously working to make improvements to the overall condition of our property. We also appreciate your feedback regarding the smell of cleaning fluids, and we will address this with our housekeeping team. We hope you enjoyed the convenience of our location and had a pleasant stay overall.

2/10 Terrible

sara

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from MP - Guest Relations Manager on 10 Apr 2024
Hello Sara, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Kim, Idaho Falls

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place to stay
Stayed 1 night in Apr 2024
Response from MP - Guest Relations Manager on 8 Apr 2024
Hello Kim, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good option for downtown Lewiston right next to Mystic Cafe.
Stayed 1 night in Apr 2024
Response from MP - Guest Relations Manager on 6 Apr 2024
Hello Angela, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 Good

Johnnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had breakfast in the morning and it is located close to most everything you need just by walking to stores, restaurants and gas stations. It could use a bit better cleaning. There is spider web's in room and hallway. Dead bugs in light covers. It would help but not that depressing. Card locks for the stairway. That way when you just go out to your rig or something else you can just go through the stairway. Instead of going to the front entrance and up the slow elevator.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 20 Mar 2024
Hello Johnnie, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

2/10 Terrible

Jacob

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The property really neads some updating. The bathrooms are very old and run down. The first room we checked into did not have a working toilet. The second one the toilet runs and the shower does not maintian a steady temperature at all. Extremely hot to ice cold and back to extremely hot to the point it would possibly cause burns. I wouldn't want my children in it for fear of burns. The rest of the facilify is very old and in need of updates.
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on 2 Mar 2024
Hello Jacob, We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

10/10 Excellent

Beth

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Staff was super friendly.
Stayed 2 nights in Feb 2024
Response from MP - Guest Relations Manager on 26 Feb 2024
Hello Beth, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was above and beyond
Stayed 2 nights in Feb 2024
Response from MP - Guest Relations Manager on 26 Feb 2024
Hello Richard, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
It wasn't the end of the world, but there was no ice machine on my floor.
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on 26 Feb 2024
Hello Bill, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

6/10 Okay

Monica

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on 15 Mar 2024
Hello Monica, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

Venesa

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The water pressure in the bathroom was insanely good! The fan couldnt keep up with the fan, though, and there was a little rust on the metal bits and a little mold on the walls above the shower. The bedskirt had something spilled on it and the mini fridge had mold in the gasket. We were told none of the doors had deadbolts after we noticed our room didnt have one. Some of the light fixtures didnt work. Looked like they were in the middle of a remodel, so hopefully it gets addressed. Overall, the staff was friendly, the room was clean outside of issues mentioned above, and the bed was comfy. The view of the river was pretty and being downtown, youre close to the 2 best restaurants in lewiston
Stayed 3 nights in Jan 2024
Response from MP - Guest Relations Manager on 13 Jan 2024
Hello Venessa, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 3 Jan 2024
Hello Sue, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

4/10 Poor

Hasan

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 13 Jan 2024
Hello Hasan, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 Poor

Teresa

Travelled with family, Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our room had tons of hair in tub & bathroom. Stains on bedspread, looked like it hadn’t been washed in long time. Will never stay there again!
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 23 Dec 2023
Hello Teresa, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

4/10 Poor

Jessica

Business traveller
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from MP - Guest Relations Manager on 13 Dec 2023
Hello Jessica, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

Gina

Travelled with family
Liked: Staff & service, amenities
Front desk staff is very friendly, I recommend not placing the room coffee makers in the bathroom. That’s just unsanitary.
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 12 Dec 2023
Hello Gina, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 10 Dec 2023
Hello Robert, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

8/10 Good

Lillian

Stayed 2 nights in Nov 2023
Response from MP - Guest Relations Manager on 27 Dec 2023
Hello Lilian, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The breakfast was amazing the staff was so helpful and kind
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 3 Dec 2023
Hello Joseph, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 Excellent

Paul

Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 17 Dec 2023
Hello Paul, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

8/10 Good

Joseph

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 26 Nov 2023
Hello Joseph, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

6/10 Okay

Darryl

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 26 Nov 2023
Hello Darryl, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

6/10 Okay

Michele

Liked: Staff & service
Disliked: Amenities
The place was a little bit smelly when we first entered also noisy near a train track
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 19 Nov 2023
Hello Michele, We're sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

2/10 Terrible

Marie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In need of updates. Outside doors are not locked at any time. People in the area behind the hotel warned us not to “be there”. No hot water for two days.
Response from MP - Guest Relations Manager on 19 Nov 2023
Hello Marie, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 Okay

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 13 Nov 2023
Hello Nick, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

cruzin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst experience I’ve ever had .. the manager female with short hair and big round glasses.. was extremely rude .. your in hospitality services .. u lack both … very rude .. kicked me and my 15 year old son and dog out … accused us of smoking in the room .. with no prof .. canceled my sons card so he couldn’t get back in the room .. my son was outside waiting for me to get back from work.. I booked for 6 nights and got kicked out on the second day.. or third not sure… she then charged my card for smoking also .. $100.. u can’t just accuse someone because they look a certain way .. I’m a tattoo artist in a very white conservative town.. the only Hispanic in town .. and this is how I was treated … your attitude was disgusting… u had no right canceling my card so my son and dog have to wait outside .. u have to be an unhappy person or hateful person to do that.. my son did nothing to u.. we did nothing to deserve how u acted when confronted with my question as to where is your prof of me smoking? I was working and my son was out walking my dog .. how did u know we where smoking? I wouldn’t doubt u went in to my room while we where out.. I don’t recommend anyone stay here .. especially if your of culture ..
Stayed 6 nights in Oct 2023
Response from MP - Guest Relations Manager on 13 Nov 2023
Hello Cruzin, It is disheartening to hear about your experience. We apologize for the inappropriate behavior shown by our staff. Our team never wants our guests to go back like this with a bad experience. We are actively investigating your feedback with our management for prompt action. And will surely forward your valuable feedback to our team for improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine thanks
A little difficult because disabled on the third floor but fine
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 10 Nov 2023
Hello Joanne, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Charly

Liked: Cleanliness, staff & service
O
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 7 Nov 2023
Hello Charly, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

2/10 Terrible

Paula

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dark and dingy, not enough towels, hair in bathtub, dirty windows, paid extra for a balcony and there wasn’t one, garbage behind night stand and under bed, roll of toilet paper had about 6 squares for 3 people one tiny trash can. Staff had several reasons and excuses and did nothing to correct the situation. Would not recommend or stay again.
Stayed 2 nights in Oct 2023
Response from MP - Guest Relations Manager on 31 Oct 2023
Hello Paula, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from MP - Guest Relations Manager on 4 Nov 2023
Hello Valued Customer, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 Poor

Aaron

Travelled with group
Disliked: Amenities, property conditions & facilities
Right next to the train tracks- thankfully the trains don’t blow their horns every time it goes by. Rooms not very secure- no extra locks on the inside. No room safes. The whole motel has an odor that isn’t very pleasing. Bed was not bad though. It’s a low budget motel I overpaid for. Thankfully it was a quick overnight trip.
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 30 Oct 2023
Hello Aaron, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 Terrible

Ryan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Atrocious
Rundown and dated property. Door did not close automatically in to the room. Door jam was damaged and Jimmy rigged back together. The morning after my one night stay, found soiled children’s underwear. Alerted front desk and they did apologize, but would not work with me for a refund with Hotels.com. I was told they couldn’t do anything about it and they would not help. Worst experience I’ve ever had!
Stayed 3 nights in Oct 2023
Response from MP - Guest Relations Manager on 30 Oct 2023
Hello Ryan. We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 Terrible

Barbara

Stayed 4 nights in Oct 2023
Response from MP - Guest Relations Manager on 25 Oct 2023
Hello Barbara, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 Good

Richard

Liked: Cleanliness, staff & service
convenient for travellers. breakfast a bit disappointing.
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 23 Oct 2023
Hello Richard, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

10/10 Excellent

Alexandria

Stayed 4 nights in Oct 2023
Response from MP - Guest Relations Manager on 10 Nov 2023
Hello Alexandria, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

2/10 Terrible

Kelly, Meridian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 17 Oct 2023
Hello Kelly, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 Poor

William

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was infested with either fruit flies or aphids, especailly in the bathroom. I asked for insecticide application because another room wasn't available. Even after staff complied, the number of flies was totally unacceptable. The included breakfast was unpalatable to view with the exception of the dry cereal which was oriented to children. The coffee wasn't bad.
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 17 Oct 2023
Hello William, It is unfortunate to hear you had a few problems while staying with us. We’re sorry that your stay has not exceeded your expectations because of the condition of our facility. Your comment has been shared with the management and housekeeping, and rest assured we are using your feedback as an opportunity to improve on our services. We hope for a chance to serve you again.

6/10 Okay

William

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Dated property that has had "band-aid" maintenance, but when I look into the bathtub drain and it's rusting out, it's not enough. Venue is very noisy both from inside and out and it lasts all night; likely machinery and traffic. The included breakfast was a one star; the biscuts were great, but the sausage gravy was like syrup. Real stick to your ribs stuff! Oh, and no OJ; the dispenser was broken.
Response from MP- Guest Relations Manager on 17 Oct 2023
Hello William, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Excellent

john w.

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from MP - Guest Relations Manager on 17 Oct 2023
Hello John, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

6/10 Okay

Kenneth

Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 30 Oct 2023
Hello Kenneth, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 10 Oct 2023
Hello Tina, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

6/10 Okay

Dave

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on 10 Oct 2023
Hello Dave, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 Good

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a little dingy due to the nearby railraod tracks. Also a little noisy.
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 21 Oct 2023
Hello Barbara, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

8/10 Good

keith

Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on 21 Oct 2023
Hello Keith, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Larry

Liked: Staff & service
Disliked: Property conditions & facilities
In the room I found used Qtips, items behind the night stand, and over all a 3 out of 10 for cleanliness. The noise level is high from the train tracks directly behind the hotel which had trains going through most of the night.
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on 1 Oct 2023
Hello Larry, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 Terrible

Maria

Disliked: Cleanliness, amenities, property conditions & facilities
My room was not clean. For my safety, I slept fully clothed. The staff were very cordial and I appreciated that. However, I cannot stay at this facility ever again.
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on 30 Sept 2023
Hello Maria, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 Terrible

Christy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
This was by far the filthiest hotel I’ve ever stayed in! I complained to the manager but he did not care!
Stayed 1 night in Aug 2023
Response from MP - Guest Relations Manager on 30 Sept 2023
Hello Christy, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.