Desk, blackout curtains, iron/ironing board, free cots/infant beds

Reviews of Super 8 by Wyndham Lethbridge

2.5 out of 5
Super 8 by Wyndham Lethbridge
1030 Mayor Magrath Dr S, Lethbridge, AB

Reviews

7.4

Good

Rating 10 - Excellent. 226 out of 1003 reviews" "
Rating 8 - Good. 416 out of 1003 reviews" "
Rating 6 - Okay. 191 out of 1003 reviews" "
Rating 4 - Poor. 96 out of 1003 reviews" "
Rating 2 - Terrible. 74 out of 1003 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Trinia

Stay was ok!
Stayed 1 night in Mar 2024

6/10 Okay

Tracy

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Carpet needs replacement as the room has a foul smell. Bathroom is extremely small. Breakfast consists of toast waffle bagel cereal. Coffee was not drinkable. Out of 5 night stay I had to get a new key card every second day. Will not return to this location.
Stayed 5 nights in Mar 2024

6/10 Okay

Ben

Stayed 1 night in Feb 2024
Response from N.Dimaporo on 26 Mar 2024
Dear Ben,Thank you for sharing your feedback. We are sorry to hear that your experience fell short of expectations. Your satisfaction is important to us, and we are committed to improving. If there are any specific areas where we can make enhancements, please do not hesitate to let us know. We hope to have the opportunity to exceed your expectations in the future. Sincerely,

6/10 Okay

Farhia

Disliked: Cleanliness, staff & service, property conditions & facilities
It was not clean
Stayed 3 nights in Mar 2024
Response from N.Dimaporo on 26 Mar 2024
Dear Farhia,Thank you for your feedback. We are sorry to hear that your experience was only average. Your satisfaction is important to us, and we would like to learn more about how we can improve. If there are specific areas where we fell short or if you have any suggestions for us, please do not hesitate to share. We appreciate your honesty and hope to have the opportunity to make things right for you in the future. Sincerely,

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel
Stayed 2 nights in Mar 2024
Response from Management on 11 Mar 2024
Dear Matthew, Thank you for choosing Super 8 Lethbridge. We are pleased that you had an excellent stay with us and we look forward to welcoming you again soon.Sincerely,

10/10 Excellent

Valerie

Travelled with partner
Liked: Amenities, property conditions & facilities
I like parking in front of my door. Very accessible. Cute room.
Stayed 1 night in Mar 2024
Response from Management on 6 Mar 2024
Dear Valerie, Thank you for providing feedback on your recent stay at Super 8 Lethbridge. We are happy to hear that you had a great stay with us and enjoyed the room and parking in front. We hope you will visit us again soon. Sincerley,

4/10 Poor

Clayton

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Nothing was very good. All terribly mediocre
Stayed 1 night in Feb 2024
Response from Management on 6 Mar 2024
Dear Clayton, Thank you for providing your valuable feedback. We are sorry to hear that we failed to meet your expectations and we will continue to work hard to make our guests comfortable. Sincerely,

6/10 Okay

Cindy

Business traveller, Travelled with partner
Liked: Staff & service
The bathtub was disgusting The breakfast was lacking
Stayed 1 night in Feb 2024
Response from Management on 6 Mar 2024
Dear Cindy, Thank you for providing your valuable feedback. We are sorry to hear that we failed to meet your expectations and we will use your comments to help address the issues and provide the best service we can. Sincerely,

8/10 Good

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
My keys to my room kept getting canceled. Other than that my stay was good
Stayed 5 nights in Feb 2024
Response from Jaime on 20 Feb 2024
Dear Norma,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Lethbridge. It is always a pleasure to receive positive feedback.I am particularly pleased to hear that you enjoyed your stay with us. Thank your for your feedback regarding our parking lot, as well as the keys to your room. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 Terrible

Felisha

Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Management on 6 Mar 2024
Dear Felisha, Thank you for providing us with your feedback. I'm sorry to hear that we were not able to meet your expectations and we will continue to work hard to make all our guests happy. Sincerely,

10/10 Excellent

Lois

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet. Staff was very nice. Bed was very comfortable.
Stayed 2 nights in Feb 2024
Response from Jaime. on 15 Feb 2024
Dear Lois, Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Lethbridge. It is always a pleasure to receive positive feedback.I am particularly pleased that you enjoyed your stay with us. Would you like to share any additional feedback of your recent visit? I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Korie

Stayed 1 night in Feb 2024
Response from N.Dimaporo on 26 Mar 2024
Dear Korie,Thank you, for your 4 out of 5 rating! We're glad you had a positive experience overall. If there is anything we can do to make your next stay even better and earn that extra star, please feel free to share your feedback with us. We appreciate your support and look forward to welcoming you back soon! Sincerely,

8/10 Good

Sukhwinder

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Feb 2024
Response from Jaime on 15 Feb 2024
Dear Sukhwinder,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Lethbridge. It is always a pleasure to receive positive feedback.I am particularly pleased that you enjoyed your stay with us. Would you like to share any additional feedback of your recent visit? I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Adil

Liked: Staff & service
Disliked: Property conditions & facilities
The staff is excellent
Stayed 2 nights in Jan 2024
Response from Jaime. on 16 Feb 2024
Dear Adil,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Lethbridge. It is always a pleasure to receive positive feedback.I am particularly pleased that you enjoyed your stay with us. Would you like to share any additional feedback of your recent visit? I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Ben

Y
Stayed 1 night in Dec 2023
Response from Jaime on 16 Feb 2024
Dear Ben,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Lethbridge. It is always a pleasure to receive positive feedback.I am particularly pleased that you enjoyed your stay with us. Would you like to share any additional feedback of your recent visit? I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Reid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has easy access, clean and ample parking. Staff were very good.
Stayed 1 night in Jan 2024
Response from Jaime on 16 Feb 2024
Dear Reid,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Lethbridge. It is always a pleasure to receive positive feedback.I am particularly pleased that you enjoyed your stay with us. Would you like to share any additional feedback of your recent visit? I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 Terrible

Kathleen

As I was checking in I paid the room rate and deposit….that was over $500 I paid for 3 rooms. Just as that was all paid the lady got on the phone and said she had to confirm our stay because we were from Stand-off😡 what does that have to do with our stay, we paid everything in full so idk what the problem was. I was so appalled by what she had said because all of us are from STANDOFF!! I asked her was it relevant to make that call she said she had too then went on saying it was due to COVID….was she insinuating we all had Covid, if we did I don’t think we would all be out and about. I talked to my family about this and they were all very upset about what she had said. I will be out there telling my fellow Nation members from STANDOFF to boycott this place. I should’ve went with my instinct and went else where. Never again will we give this place our business. Oh and might I say to super 8 in Lethbridge AB “YOUR ON NATIVE LAND”
Stayed 1 night in Dec 2023

8/10 Good

John

Stayed 2 nights in Jan 2024
Response from N.Dimaporo on 26 Mar 2024
Dear John,Thank you for your rating. We are glad you had a positive experience overall. If there is anything we can do to turn that 4 into a 5 for your next visit, please feel free to share your suggestions. We appreciate your feedback and look forward to welcoming you back soon! Sincerely,

10/10 Excellent

Fabricio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jaime. on 16 Feb 2024
Dear Fabricio,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Lethbridge. It is always a pleasure to receive positive feedback.I am particularly pleased that you enjoyed your stay with us. Would you like to share any additional feedback of your recent visit? I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 Terrible

Edward

Stayed 1 night in Jan 2024
Response from Jaime on 15 Feb 2024
Dear Edward,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Lethbridge. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your stay with us was not satisfactory. Would you like to share any specifics of your last visit? Please rest assured that we’ll be taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Shannon

Stayed 1 night in Dec 2023
Response from Jaime. on 16 Feb 2024
Dear Shannon,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Lethbridge. It is always a pleasure to receive positive feedback.I am particularly pleased that you enjoyed your stay with us. Would you like to share any additional feedback of your recent visit? I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Brian

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jaime on 16 Feb 2024
Dear Brian,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Lethbridge. It is always a pleasure to receive positive feedback.I am particularly pleased that you enjoyed your stay with us. Would you like to share any additional feedback of your recent visit? I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Karon

Stayed 1 night in Dec 2023

2/10 Terrible

Anthony

Stayed 1 night in Dec 2023

10/10 Excellent

Samuel

Travelled with partner
Liked: Amenities
Stayed 1 night in Dec 2023

8/10 Good

konstantinos

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience overall.
Stayed 1 night in Dec 2023

10/10 Excellent

Doug

Stayed 1 night in Dec 2023

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Jody

Liked: Property conditions & facilities
Disliked: Staff & service
Clean,, location
Stayed 1 night in Dec 2023

8/10 Good

Susan L

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Mike

Stayed 1 night in Dec 2023

10/10 Excellent

Johan

Stayed 1 night in Nov 2023

8/10 Good

Reid

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is located in a convenient area. Easy access. Friendly staff.
Stayed 1 night in Nov 2023

8/10 Good

jackie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We would come back beds are very comfortable
Stayed 2 nights in Nov 2023

4/10 Poor

Darla Lee

Liked: Amenities
Disliked: Property conditions & facilities
Check in took way too long, the front desk always talking in their negative language which wasn’t English made it harder to understand what the issue was. They said it was their system but it took over 20 min to check in. Also getting to the 2nd floor the steps way to steep for people and was hard to navigate. I would not stay here again.
Stayed 1 night in Nov 2023

10/10 Excellent

Mary

Stayed 1 night in Nov 2023

10/10 Excellent

Colleen

Stayed 1 night in Nov 2023

8/10 Good

Wayne

Stayed 4 nights in Oct 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Disappointing
I know Super 8 is an economy motel line but this one really needs updating and definitely does not live up to the Wyndham name! Thankfully the beds were comfortable and the room was clean, although it didn't feel clean due to the old feeling of the room. The tub was as small as the one in our travel trailer and the toilet didn't flush without assistance. Breakfast was a traditional Super 8 breakfast and made the morning better.
Stayed 1 night in Oct 2023
Response from Management on 1 Nov 2023
Dear Guest, Thank you for your feedback. We thank you for letting us know that the bed, cleanliness and breakfast met your expectations. We are working hard to provide you with excellent service and we will continue to improve our property based on your feedback. Safe travels,

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place incredible staff...just a little heavy on the dust allergies other than that fantastic.
Stayed 1 night in Oct 2023
Response from Management on 1 Nov 2023
Dear Christian, Thank you for providing us with feedback on your recent stay. We are pleased that you had a fantastic stay with us and the staff will appreciate your positive comments. We look forward to seeing you again soon. Sincerely,

10/10 Excellent

darlinda

Stayed 1 night in Oct 2023
Response from Management on 1 Nov 2023
Dear Darlinda, Thank you for providing feedback on your recent stay with us. We are happy to see that you had a wonderful stay with us and we look forward to your next visit. Sincerely,

2/10 Terrible

Anthony

Travelled with family
No elevated toilet very small, you can’t move around
Stayed 1 night in Oct 2023
Response from Management on 1 Nov 2023
Dear Anthony, Thank you for providing us with feedback. We are sorry to hear that the washroom did not meet your expectations. Unfortunately, our property does not have accessible rooms. If you require different facilities, please do not hesitate to contact us and we will do our best to provide you with options. Sincerely,

8/10 Good

J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great nostalgic. Maybe bacon or sausage would be a nice add on to the breakfast.
Stayed 1 night in Oct 2023
Response from Management on 1 Nov 2023
Dear J, Thank you for taking time to provide us with your feedback. We are pleased that you had a great stay with us. We do not have the facility to provide the items you suggested in our breakfast but we will continue to see that we offer the best we can in the continental spread. We look forward to welcoming you back again soon. Sincerely,

2/10 Terrible

Tabetha

Denied my service dog mobility aid
Stayed 1 night in Oct 2023
Response from Management on 19 Oct 2023
Dear Tabetha, Thank you for leaving your feedback. We have been trying to contact you and we are working with our team to ensure that we follow up with training and process with Service dogs. Sincerely,

8/10 Good

Roberta

Travelled with family
Convenient location.
Stayed 3 nights in Oct 2023
Response from Management on 1 Nov 2023
Dear Roberta, Thank you for providing us with your feedback. We are happy to hear that you had a good stay with us and we hope you will visit us again soon. Sincerely,

2/10 Terrible

Jessica

Stayed 1 night in Oct 2023
Response from Management on 1 Nov 2023
Dear Jessica, We are sorry to hear that we did not meet your expectations during your stay. If there is anything we can do to make your stay better on your next visit, please contact us and we will do our best. Sincerely,

6/10 Okay

Marie

Travelled with partner
Disliked: Amenities
Our room was fine but toilet ran every 30 seconds told them about it when we checked out hope its fixed when we stay there again.
Stayed 2 nights in Sep 2023
Response from Management on 1 Nov 2023
Dear Marie, Thank you for taking time to provide us with your feedback and letting us know about the issue with your toilet. We passed this on to our maintenance team and they looked after this issue. We do hope you will visit us again soon. Safe travels.Sincerely,

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Management on 13 Oct 2023
Dear Robert, Thank you for providing feedback on your recent stay. We are pleased that you had a good visit and we hope to see you again soon. Sincerely,

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Wonderful, professional friendly staff
Stayed 1 night in Oct 2023
Response from Management on 13 Oct 2023
Dear Sylvia, Thank you for choosing Super 8 by Wyndham Lethbridge. We are happy to hear your positive comments about our friendly staff and we look forward to seeing you again on your next visit. Sincerely,