Lovely stay (with a glitch or two)
Beautiful grounds and great interior space - really worth exploring. A respite on the edge of the city.
We arrived quite early - we had just come off a cruise ship - and the hotel is kind to let you leave your luggage and spend the morning in their beautiful lobby. That was great. They were aware we were checking in that day. Our room was not ready at check-in, and looking around, a lot of other peoples' rooms weren't ready either. This felt disorganized and somewhat panicked on their part; in fact they offered us free breakfast the next day. Once we arrived at our room (which was modern, well appointed, and with a great view), we relaxed on the beds but did not latch the door. Over the course of an hour, three cleaning ladies came by, opened the door, walked in, and said "oh - excuse me" and walked out. Three times. Apparently there was a list of rooms to be cleaned - but it didn't get updated. Again, a bit disorganized. The breakfast certainly made up for it - but I can't imagine this is how the Fairmont wants to operate (and I suspect they don't usually - not sure what was going on).
Comment from Hotel Management
23-Aug-2017 by Guest Services, Hotel Management
Dear TravelingJewel , Thank you very much for taking the time to write about your stay at Fairmont Rey Juan Carlos I. We are delighted to hear that you experienced a difference with us and that you enjoyed our beautiful terrace restaurant and our renovated rooms. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
Regarding the room event, we will pass on your comments to the housekeeping team to ensure further improvement. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing Fairmont Rey Juan Carlos I and we look forward to provide you with more lasting memories and welcoming you back on your next visit to Barcelona. Best regards, Guest Services