reception staff helpful and friendly.
could have had small items like shower cap, small toiletries i bathroom. room small so arm chair space very tight made getting up in the night tricky to navigate
Comment from Hotel Management
15-Sep-2017 by Gerald, Hotel Management
Dear valued guest,
It is good to hear that you liked the convenient location of our hotel, which is indeed very comfortable for exploring Vienna. Thank you for your satisfaction with the friendliness and helpfulness of our staff.
We are very sorry that you were not fully satisfied with the cleanliness in the room. Please take our sincere apologies. We already talked to our housekeeping staff and urged them to take more care about these matters.
If you prefer a shower to a bathtub, just let us know with your reservation and we will try to fulfill your request. Since we are certified as a green hotel, we take different measures to protect our environment. One of these measures is that we do no longer offer the small toiletries as they produce enormous amounts of waste. We have instead eco-friendly refillable bottles. We take much care in the quality of these products.
We thank you very much for staying with us and for giving us your feedback. It would be nice to see you again at our hotel in the future.
With best regards,
Gerald Wlcek – General Manager
Hotel IMLAUER & Nestroy Vienna