We called a few days early for an early check in. The clerk "Hector" was very accommodating. When we arrived, we were told by the young man behind the counter that we could not check in until 3 pm. We told him we had spoken to Hector previously, and he agreed to let us check in, although he was clearly not happy. Once in our room, the window was slightly open, and when we tried to close and lock it so we could go out, the window did not have a lock on it. When we came down later to reserve our ride to the airport the next morning for 6 am, the same young man from check in said he only had rides at 5 am, 4 am or 9 am. We needed to be there at 6 am. He stated he could set us up in a cab, but we booked the hotel for the free airport transportation. We told him we would take care of it. We later called down for an Ice bucket since there was no Refrigerator or Ice on the floor, and it took several minutes for it to come. We did encountered a woman I believe was a maid for the rooms and she was very accommodating, helping us get the Ice brought to our room faster. Later we asked at the desk again about the airport transportation and a very nice young woman set our ride up for 6 am with no problem. The next morning, we did share the 10 person van with one other couple to the airport! Over all stay was good, and we would definitely stay there again!