Lobby

Reviews of Wyndham Garden Silao Bajio Airport

3.5 out of 5
Wyndham Garden Silao Bajio Airport
Carretera 45 Leon, Silao km 156, Silao, GTO

Reviews

7.6

Good

Rating 10 - Excellent. 242 out of 832 reviews" "
Rating 8 - Good. 338 out of 832 reviews" "
Rating 6 - Okay. 147 out of 832 reviews" "
Rating 4 - Poor. 65 out of 832 reviews" "
Rating 2 - Terrible. 40 out of 832 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good Mexican breakfast. Bad: the hotel says there is a shuttle service to the airport about a km away, but doesn’t mention that it is one way. It will take you to the airport but will not pick you up. The taxi service from the airport to the hotel is a racket, charging $25 US for that 1 km ride. Hotel should clear up this misleading claim as, of course, most people staying there will be coming from the airport .
Stayed 1 night in Mar 2020

10/10 Excellent

Bunny, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport with free shuttle. Enjoyed breakfast. Staff friendly and helpful
Stayed 1 night in Mar 2020

2/10 Terrible

Miguel

Disliked: Room comfort
They charge me twice in error
The first problem was at check in, I have proved that my stay was already pay, I even show the email that shows paid in full, the clerk keeps telling me that they never charge in advance, so I was so tired and decided to pay again with my debit card, 10 minutes later they call me to refund my payment because they find out that I was correct. I was so angry because I knew I already pay , the thing is they don’t even want to check or anything wen I told them I was already pay in advance. Second.... the place is very noisy, can’t rest
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Django

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

4/10 Poor

Susan

Liked: Cleanliness
Clean yet disappointing
The hotel, while being fairly basic, had everything necessary and was quite clean, if not slightly grim. My room overlooked a parking lot and the highway and I could hear traffic whizzing by all night. As I went to bed, I kept hearing what sounded like either fireworks or detonations of some kind - slightly unsettling. When I woke up at 3am for my 6am flight, there was no electricity, no phone and no water. A bit freaky - apparently there had been some "accident" during the night that no one could explain. There was a security guard on the floor waiting to escort me to the lobby however and the staff seemed equally confused, but offered no explanation. I would recommend eating before arriving as there are not a lot of food options on premises, and the fantastic looking rotisserie chicken place next door was not open.
Stayed 1 night in Feb 2020

6/10 Okay

RAMON

Stayed 1 night in Jan 2020

6/10 Okay

Mary

Liked: Cleanliness, property conditions & facilities, room comfort
Not bad for the price I paid and very close to Air
A very blah hotel that offered no English speaking service people, very limited food menu and difficulty communicating with staff. On the plus side, it was clean and had a very comfortable bed and was only eight minutes to the airport which is why I booked it. Although we didn’t have time for more than a small bite to eat, the breakfast bar looked very good and was very clean. Coffee was available easily to go. For what we paid, the value was excellent! I’d rather than them not speaking English, I just need to speak more Spanish.
Stayed 1 night in Jan 2020

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The places sucks fffffffffffffffffffcffffffffffffffffffffffdffddfff
Stayed 2 nights in Jan 2020

6/10 Okay

Guillermo

Travelled with family
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019

8/10 Good

LoisM

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We called a few days early for an early check in. The clerk "Hector" was very accommodating. When we arrived, we were told by the young man behind the counter that we could not check in until 3 pm. We told him we had spoken to Hector previously, and he agreed to let us check in, although he was clearly not happy. Once in our room, the window was slightly open, and when we tried to close and lock it so we could go out, the window did not have a lock on it. When we came down later to reserve our ride to the airport the next morning for 6 am, the same young man from check in said he only had rides at 5 am, 4 am or 9 am. We needed to be there at 6 am. He stated he could set us up in a cab, but we booked the hotel for the free airport transportation. We told him we would take care of it. We later called down for an Ice bucket since there was no Refrigerator or Ice on the floor, and it took several minutes for it to come. We did encountered a woman I believe was a maid for the rooms and she was very accommodating, helping us get the Ice brought to our room faster. Later we asked at the desk again about the airport transportation and a very nice young woman set our ride up for 6 am with no problem. The next morning, we did share the 10 person van with one other couple to the airport! Over all stay was good, and we would definitely stay there again!
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for the service clean end close to the airport
Stayed 1 night in Dec 2019

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Desmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, good price,
Stayed here twice...before and after my flight. The service staff are friendly and the hotel is very close to the airport. The hotel itself is dated and in need of some TLC. However, the room was comfortable and clean. I didn’t care for the breakfast, very basic, not really enjoyable , although the coffee was good The price was really good which allows you to overlook its wrinkles. Anyway, I believe my main issue was my expectation of the high quality you come to expect from Wyndham Gardens, unfortunately this facility didn’t come close
Stayed 1 night in Nov 2019

4/10 Poor

Michael

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2019

2/10 Terrible

Connie, Mpls MN

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I still can’t believe that this is a Wyndom property. The lobby is fine but it goes downhill from there. The solid white hallways are approximately 2 and 1/2 feet wide. The room looked out at the parking lot. There was no soap, shampoo or amenities of any kind. It was sparsely furnished with no reading lights on the side tables. I couldn’t wait to get out of here!
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Very basic accommodations. Noise from the nearby highway permeated the bottom floor room during our stay. Farther from the road and higher in the building might have helped.
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Teresa, CA

Travelled with family
Liked: Staff & service
Not a nice view personal was very nice. Breakfast not a pleasing
Stayed 1 night in Nov 2019
Response from . on 10 Nov 2019
Thank you for staying with us! Your opinion is very important to us.

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Nov 2019
Response from Wyndham on 21 Nov 2019
Gracias por sus comentarios, lo esperamos pronto.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Wyndham on 21 Nov 2019
Gracias por sus comentarios, lo esperamos pronto.

8/10 Good

LF, California

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The air conditioner rattled for a day. But staffed fixed it next day. The shower stall leaked water on the bathroom floor. Used floor towel to mop floor. Security safe inoperative.
Stayed 4 nights in Oct 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service
The staff was indifferent. Especially the front desk. I have stayed in this hotel many times. Usually polite helpful. Not this time
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2019

6/10 Okay

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
There was no hot water and the lighting in the room was very poor. The light next to the bed was at best 40 Watts so it was impossible to use it to read. I would not expect these types of surprises from a Wyndham property.
Stayed 1 night in Oct 2019

8/10 Good

Martin, PV

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and good place to stay. Would recommend putting a table in the room, perhaps the empty space to accommodate eating the room services. Would definately return to this hotel.
Stayed 1 night in Sep 2019
Response from Wyndham on 19 Nov 2019
Thanks for your comments, we hope to see you soon.

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019
Response from Wyndham on 21 Nov 2019
Gracias por sus comentarios, lo esperamos pronto.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I was very pleased Staff had my room was available for early check in. I had an am flight and was traveling with kids. We need a place to rest earlier than check in time. staff was very helpful.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Wyndham Silao on 2 Oct 2019
Agradecemos sus comentarios, los esperamos pronto.

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019
Response from Wyndham on 16 Sept 2019
Gracias por su valoracion, lo esperamos pronto

10/10 Excellent

Maribel, New York City

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was very quick and easy, breakfast was delicious, and the hotel was 2 mins away from the airport which was very convenient.
Stayed 1 night in Aug 2019
Response from Revenue on 11 Sept 2019
Good afternoon Miss Maribel: We appreciate the time it takes to let us know your comments, we hope to have the pleasure of serving you again on your next visit. Have an excelent afternoon.

2/10 Terrible

Verified traveller

Liked: Cleanliness
Stayed 1 night in Aug 2019
Response from Wyndham Silao on 16 Sept 2019
Buenas noches estimado huésped, nos gustaria que nos compartiera los detalles que tuvo durante su estancia con nosotros.

8/10 Good

veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and affortable
For a night to rest after a flying is recomended. The rooms were quite, clean. The best part was cheep. Also offer free breakfast. The only thing was that before we check out the lights were out.
Stayed 1 night in Aug 2019
Response from Revenue on 11 Sept 2019
Good afternoon Miss Veronica We appreciate the time it takes to let us know your comments, we hope to have the pleasure of serving you again on your next visit. Have an excelent afternoon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Wyndham Silao on 16 Sept 2019
Buenas noches estimado huésped, agradecemos sus comentarios y lo esperamos pronto.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019
Response from Wyndham Silao on 16 Sept 2019
Buenas noches estimado huésped, agradecemos sus comentarios y lo esperamos pronto.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Wyndham on 16 Sept 2019
Gracias por su valoracion, lo esperamos pronto.

4/10 Poor

Verified traveller

Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very accessible to the airport. Great when your flight arrives late at night.
Stayed 1 night in Aug 2019
Response from Wyndham Silao on 14 Sept 2019
Le agradecemos su valoración y los esperamos pronto nuevamente.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Wyndham on 16 Sept 2019
Gracias por su valoracion, lo esperamos pronto.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, modern rooms, free airport transportation! Enjoyed my stay there!
Stayed 1 night in Aug 2019
Response from Wyndham on 16 Sept 2019
Gracias por su valoracion, lo esperamos pronto

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Revenue Manager on 21 Aug 2019
Buenas tardes: De antemano agradecemos el tiempo que se toma para enviarnos su calificación. Esperamos tener el gusto de atenderle nuevamente en esta su casa Wyndham Garden Silao Bajio Aeropuerto. Que tenga un excelente día.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Wyndham Silao on 16 Sept 2019
Buenas noches estimado huésped, agradecemos sus comentarios y lo esperamos pronto.