Ratings based on 422 Verified Reviews

4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Broad Run, VA

Great hotel for the area

Posted 18-Oct-2017
Pros: Room, staff, cleanliness
Cons: The elevators...one was out of order, but that wasn't enough to lower the rating. Mechanical things break, that's just how it goes.
Location: There are some bars and restaurants but it's not a booming metropolis. Lots of beautiful areas within a few minutes drive.
Attended a wedding in Leominster and stayed here. I've stayed at other DoubleTree hotels...his was probably the nicest I've been to. Everything from the lobby to the room to the staff were fantastic. They were helpful, the room was very clean and up to date, amenities were more than adequate. They're also generous w/ the cookies up front...which is awesome after a long night out!
4 out of 5
Recommended
for Everyone
by A verified traveller

Central Location

Posted 08-Oct-2017
Pros: Convenience to roads.
Cons: Our room seemed to pick up every conversation from the hallway. Either the doors need better sound proofing or it was noisy crowd outside.
This is a good hotel for commuters and others who have business or activities in the area. It is close to two major highways, providing access east to Boston, south to Worcester, etc.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 04-Oct-2017
Excellent maintenance and cleanliness. Helpful staff. Wonderful breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Sep-2017
The beds are so comfortable and the pool newly renovated.
4 out of 5
Recommended
for Everyone
by A verified traveller from Lowell,Ma

Hotel is HUGE_very busy - Very Clean-Friend staff

Posted 13-Sep-2017
Pros: Location only 10 mins away from where we were having dinner ( The Old Mill )
Cons: Not to overbook - With computers this should not happen
Location: Location is good - Strip mall across the street.
Lobby very busy , many guests checking in for multiple weddings. Arrived around 3:30pm & their internet was down/very slow. Apologized several times. Then I was told they had overbooked & that they didn't have a King bed available, which is what I had reserved . Asked me if I wanted two queens & I said no, as my boyfriend is over 6 feet tall. Then a gentleman came over & had me go to his computer, he found a King bed but never told me it was handicap accessible. Which meant the sink, toilet & shower/tub & closet were set much lower than the average which made it awkward to use .We were only there for one night to celebrate his birthday.The bed was very comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveller from little rock

Great hotel very professional staff

Posted 31-Jul-2017
The hotel meet all our needs, and the staff was friendly and very helpful.
Comment from Hotel Management
21-Aug-2017 by Colleen, Hotel Management
Thank you for the kind words! Have a great day!
5 out of 5
Recommended
for Everyone
by A verified traveller

best hotel in this area

Posted 20-Jul-2017
Pros: The handicap accessible room is well equipped.
Cons: The hotel gets booked far in advance and usually there are no rooms available. However when I called Expedia, they were able to get a room for me.
We stay at this hotel when visiting family in the area.
Comment from Hotel Management
25-Jul-2017 by Colleen Smith, Hotel Management
We are glad you got to stay with us! Thank you for your feedback and do come again.
5 out of 5
by Brandi

Posted 18-Jul-2017 on Hotels
Comment from Hotel Management
25-Jul-2017
Thank you for taking the time to review us! Have a great day!
4 out of 5
by David

Second stay, we'll stay again.

Posted 18-Jul-2017 on Hotels
Very convenient for us on our trip back home from the Brimfield Antique Fair. Our second stay; we stayed in September of 2016 for the same reason. Very close to the North End Diner which we visited for a second time for breakfast. The hotel got a bit noisy as we were in #206 right across from the elevator. Some kids and even adults were a bit loud coming onto the floor late night, early morning. Next time I'll remember to ask for a room away from the elevator. Other than that, everything was great for the night.
Comment from Hotel Management
25-Jul-2017
Thank you for your positive review! We look forward to your next stay with us!
5 out of 5
by Matthew

Posted 15-Jul-2017 on Hotels
Comment from Hotel Management
25-Jul-2017
Thank you for the 5 stars!