Ratings based on 397 Verified Reviews

4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from little rock

Great hotel very professional staff

Posted 31-Jul-2017
The hotel meet all our needs, and the staff was friendly and very helpful.
5 out of 5
Recommended
for Everyone
by A verified traveller

best hotel in this area

Posted 20-Jul-2017
Pros: The handicap accessible room is well equipped.
Cons: The hotel gets booked far in advance and usually there are no rooms available. However when I called Expedia, they were able to get a room for me.
We stay at this hotel when visiting family in the area.
Comment from Hotel Management
25-Jul-2017 by Colleen Smith, Hotel Management
We are glad you got to stay with us! Thank you for your feedback and do come again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Friendly staff and clean rooms.

Posted 10-Jul-2017
Pros: Room was incredibly clean and crisp. Service was friendly and speedy.
Cons: The service in the hotel restaurant was very good, but slow, and more than one mistake in the kitchen.
Location: Location was convenient to shopping and to where I had to be in Fitchburg.
Excellent experience. Will come back to Doubletree Fitchburg next time.
Comment from Hotel Management
25-Jul-2017 by Colleen Smith, Hotel Management
Thank you for taking the time to review us. We are working hard on improving the speed of our service. We are sorry you had a poor experience with that. Let us know how we can make it right for you.
5 out of 5
Recommended
for Everyone
by A verified traveller from SC

Loved this hotel!!!!

Posted 07-Jul-2017
We were in Leominster for a family reunion and we felt like the staff here even treated us like family. Colleen and Patrick at the front desk were fabulous and friendly, The beds in our room were amazing.
Comment from Hotel Management
07-Jul-2017 by Colleen Smith, Hotel Management
Thank you for taking the time to review us and for your kind words.
3 out of 5
Recommended
for Everyone
by A verified traveller

nice hotel

Posted 07-Jun-2017
it was ok house keeping to early should wait till you check out be fore cleaning eoom.
Comment from Hotel Management
09-Jun-2017 by Colleen, Hotel Management
Thank you for taking the time to review us. Please let us know if there is anything we can do to make it right.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel with restaurant and bar.

Posted 24-May-2017
Check in was fast and smooth, the front desk was polite and helpful. Arrived late, happy to see the restaurant and bar were still open. Beds were comfortable, room was clean and modern.
Comment from Hotel Management
24-May-2017 by Colleen, Hotel Management
Thank you for your review and for staying with us! We hope to see you again!
4 out of 5
by A verified traveller

Posted 19-May-2017 on Hotels
Hotel seemed to be in excellent condition and the room was very clean, spacious, and comfortable. Only two issues detracted from my stay. The room had one of those thin suite doors that connects to the adjoining room, and because of this I could hear the TV from that room next door quite clearly. I don't think they were playing it particularly loudly, but it was easily audible, so if you're unlucky enough to be in this setup and have a noisy next door neighbor, I could see that being really disruptive. I don't know how many of the rooms share this feature. Other than that, the only issue I had was that the water pressure in the shower was uneven, often losing force for a few seconds. Not torture, but annoying.
Comment from Hotel Management
22-May-2017
We are so sorry about the negative experience with your neighbor and water pressure. We have resolved the water pressure issue just recently so if you return it should be a positive experience. Always let us know how we can make it right. Thank you for your review and for staying with us!
5 out of 5
by william

Home town Hospitality

Posted 18-May-2017 on Hotels
Everything was great. Servers in dining room front desk were fantastic. Would recommend it highly
Comment from Hotel Management
22-May-2017
Thank you for your review and for staying with us!
5 out of 5
by Donald

Posted 13-May-2017 on Hotels
Comment from Hotel Management
15-May-2017
Thank you for your positive review.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Apr-2017
The amenities of a big hotel chain with the friendliness of a small city staff.
Comment from Hotel Management
22-May-2017 by Colleen Smith, Hotel Management
Thank you so much for the positive review and for staying with us!