Ratings based on 384 Verified Reviews

4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Apr-2017
The amenities of a big hotel chain with the friendliness of a small city staff.
Comment from Hotel Management
22-May-2017 by Colleen Smith, Hotel Management
Thank you so much for the positive review and for staying with us!
5 out of 5
Recommended
for Everyone
by A verified traveller from Rhode Island

Close to Wachusett Mountain for skiing.

Posted 10-Feb-2017
Pros: Proximity to Wachusett Mountain and nicer accommodations than the motels we usually use.
Our family of four and a nice say at The DoubleTree. The staff was very nice and the room was nice.
4 out of 5
by John

This traveller left a rating score only Posted 10-Feb-2017 on Hotels
4 out of 5
by Kyle

Good hotel

Posted 07-Feb-2017 on Hotels
Good hotel. They did have 2 of their 3 elevators out of order. That was inconvenient because of longer wait times but everything else was great.
5 out of 5
by A verified traveller

excellent surprise

Posted 04-Feb-2017 on Hotels
This was a business trip and all my needs were met. Very clean hotel, friendly and accomodating staff. The food was very good, room service and the Nectar room staff were awesome.
5 out of 5
by Amie

This traveller left a rating score only Posted 23-Jan-2017 on Hotels
4 out of 5
by Kimberly

Thin walls

Posted 16-Jan-2017 on Hotels
The walls were very thin, we could hear our neighbors use their bathroom. Bed was comfy.
3 out of 5
Recommended
for Everyone
by A verified traveller from Berkshires, MA

Questionable

Posted 27-Dec-2016 on Orbitz
Pros: Close to family we were visiting
Cons: Housekeeping services
Location: N/A visiting family for Xmas - not on vacation - as this is where I grew up I know where everything is.
Hotel was better when it was Sheraton. TV remote didn't work & replaced one only adjusted volume down not up. Asked for extra towels - never got them. Housekeeping never made the beds and took used towels and left us less than we started with. Had 4 people in the room - myself, husband & 2 teenagers had to share towels. Will give them a slight break as we stayed over Xmas 24th & 25th - BUT we were not told there maybe limited services??? Or they just didn't do their job??
5 out of 5
Recommended
for Everyone
by A verified traveller

What a nice place to stay!

Posted 19-Dec-2016
Pros: Festive decorations always fun
Always glad to come back when in town! The Doubletree people are always helpful and friendly.
5 out of 5
Recommended
for Everyone
by A verified traveller from c

Quiet & convenient

Posted 18-Dec-2016
Clean, courteous, convenient, quiet. Staff is very helpful. Little things like. .I needed milk for my tea, and a lid that fit. This lovely little lady went over and above to accommodate me. We had just checked ouf, and I was getting a tea to go.