Ratings based on 444 Verified Reviews

4.2 out of 5
87% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Comfortable & quiet

Posted 27-Nov-2017
Nice stay while visiting family. Pool was clean and temperature just right. Staff courteous and friendly.
Comment from Hotel Management
11-Dec-2017 by Colleen Smith, Hotel Management
Thank you for the kind words! Have a great day!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Nov-2017
It was very good! Staff was nice and room was clean.
Comment from Hotel Management
11-Dec-2017 by Colleen, Hotel Management
Thank you for staying with us! We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveller from ottawa, ON

Clean hotel next to airport

Posted 07-Nov-2017
Stayed there for a conference. The event went smoothly, other than the food serving which was slow, and took a long time.. the room is clean and comfortable. I didn’t go to the pool.
4 out of 5
Recommended
for Everyone
by A verified traveller from Old Saybrook

close hotel to Fitchburg State University

Posted 06-Nov-2017
Pros: location
Cons: service
Location: Fitchburg State University and Wachussett Mountain
The hotel had a heat issue, we stayed on the 6'th floor and the hallway was about 85 degrees. That along with minor maintenance issues, towel rack fell off the wall, no blankets in room, and room service, coffee was not drinkable. Brought these issues to the attention of the staff who said, thank you for telling us. No offer of a discount, only we're having an issue with our heat, you were on the 6'th floor you know. Surprising for a Hilton. Chocolate chips cookies have walnuts, no nut free option.. Get in the 21st century people, some folks, many have nut allergies. All in all, it served it's purpose but they have room for improvement. Last rant, housekeeping knocked on door at 9:15 wanting to clean my room, while we were still getting ready.. Check out is 10am... Really, that's not polite.
5 out of 5
Recommended
for Everyone
by A verified traveller from massachusetts

Nice hotel

Posted 28-Oct-2017
Very nice and clean hotel. I strongly recommend this hotel for anyone.
5 out of 5
Recommended
for Everyone
by A verified traveller from Broad Run, VA

Great hotel for the area

Posted 18-Oct-2017
Pros: Room, staff, cleanliness
Cons: The elevators...one was out of order, but that wasn't enough to lower the rating. Mechanical things break, that's just how it goes.
Location: There are some bars and restaurants but it's not a booming metropolis. Lots of beautiful areas within a few minutes drive.
Attended a wedding in Leominster and stayed here. I've stayed at other DoubleTree hotels...his was probably the nicest I've been to. Everything from the lobby to the room to the staff were fantastic. They were helpful, the room was very clean and up to date, amenities were more than adequate. They're also generous w/ the cookies up front...which is awesome after a long night out!
4 out of 5
Recommended
for Everyone
by A verified traveller

Central Location

Posted 08-Oct-2017
Pros: Convenience to roads.
Cons: Our room seemed to pick up every conversation from the hallway. Either the doors need better sound proofing or it was noisy crowd outside.
This is a good hotel for commuters and others who have business or activities in the area. It is close to two major highways, providing access east to Boston, south to Worcester, etc.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 04-Oct-2017
Excellent maintenance and cleanliness. Helpful staff. Wonderful breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Sep-2017
The beds are so comfortable and the pool newly renovated.
4 out of 5
Recommended
for Everyone
by A verified traveller from Lowell,Ma

Hotel is HUGE_very busy - Very Clean-Friend staff

Posted 13-Sep-2017
Pros: Location only 10 mins away from where we were having dinner ( The Old Mill )
Cons: Not to overbook - With computers this should not happen
Location: Location is good - Strip mall across the street.
Lobby very busy , many guests checking in for multiple weddings. Arrived around 3:30pm & their internet was down/very slow. Apologized several times. Then I was told they had overbooked & that they didn't have a King bed available, which is what I had reserved . Asked me if I wanted two queens & I said no, as my boyfriend is over 6 feet tall. Then a gentleman came over & had me go to his computer, he found a King bed but never told me it was handicap accessible. Which meant the sink, toilet & shower/tub & closet were set much lower than the average which made it awkward to use .We were only there for one night to celebrate his birthday.The bed was very comfortable.