Ratings based on 481 Verified Reviews

4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Apr-2018
Well run great staff clean hotel that’s it! Why force me to say more have to go to work
Comment from Hotel Management
19-Apr-2018 by Nick Brindisi, Hotel Management
Thank you for taking the time to review us. We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveller from Boston, MA

Very nice hotel

Posted 15-Apr-2018
It was very pleasant. The hotel was nice. The room was very spacious and clean.
Comment from Hotel Management
16-Apr-2018 by Nicholas Brindisi, Hotel Management
Thank you for taking the time to review our hotel! We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveller from Tulsa, OK

Best Hotel in the area

Posted 14-Apr-2018
Good location for Leominster/Fitchburg Area Hotel was great, zero complaints. Restaurant was accommodating and the food was outstanding. Staff was wonderful.
Comment from Hotel Management
16-Apr-2018 by Nick Brindisi, Hotel Management
Thank you for the kind words. We hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Very Good Experience

Posted 28-Mar-2018
The staff sensed that I needed one of their famed cookies after a long travel day and gave me two. They also helped with the shuttle service back to Logan (a much better alternative than navigating cabs and public transport). I didn't use the indoor pool and fitness center but both seemed popular. The only reason for anything other than 5 ratings was that somehow the TV stopped working and was not fixed before the end of my short stay.
Comment from Hotel Management
06-Apr-2018 by Nick Brindisi, Hotel Management
Thank you for taking the time to review us. We are very sorry about the quality of the TV service. Please let us know if there is anything we can do to make it right.
3 out of 5
Recommended
for Everyone
by A verified traveller from Leominster, MA

Pleasant experience

Posted 04-Mar-2018
Pros: The staff were not only friendly but it seemed genuine.
Cons: See the experience field for details.
Location: Did not interact with "things nearby". FYI, the box should reflect the permitted number of characters.
So the need was only for two nights during the week. All aspects of the hotel was at the level of expectation or better. Checkin and checkout was simple. Since the improved field below does not permit enough text, I am going to put it here: When the staff are turning over rooms, the door slams shut. The sign left for the customer should be more positive like "We are here to make everything right for you"and not presume that something will be wrong and you can make it right. The bathroom was very clean, but the lamps were not identical (one was missing a part). I would not put an extra roll of TP in the holder, unless it is needed.
Comment from Hotel Management
06-Mar-2018 by Serina A, Hotel Management
Thank you so much for your fabulous suggestions!! Its so great to hear form our valued guests on ways we can make your stay better. We will certainly share this with our teams.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Feb-2018
Very nice, clean hotel....great location....very helpful and pleasant staff..
Comment from Hotel Management
06-Mar-2018 by Serina A, Hotel Management
Thank you for the kind words. We are glad you enjoyed your stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful hotel!

Posted 28-Jan-2018
We arrived in Leominster, MA very early..check in is at 3pm. I decided to call Doubletree to see if they could accommodate an early check in....low and behold theygranted my request. The staff is super friendly. P.S. The warm chocolate chip cookies are to die for.
Comment from Hotel Management
06-Mar-2018 by Serina A, Hotel Management
We are so happy you were able to check in early and enjoy your trip to Leominster! We love having warm cookies to give out, its so welcoming.
5 out of 5
Recommended
for Everyone
by A verified traveller from Florida

My Stay at the DT Hilton in Leominster

Posted 23-Jan-2018
Pros: Good rates. Clean and attractive rooms. Room service and maintenance responded to requests for assistance quickly.
Cons: Make sure all staff know how to greet a customer properly.
Location: Great Wolf Lodge. Great for families with young children.
Everything was excellent at the DT Hilton in Leominster. I found one hotel clerk's behavior a little unusual. I was surprised to find that whenever I approached the front desk, even at check-in, this employee never greeted me. By that I mean, I did not receive the usual "hello" and a smile This is unusual for a person in this position. Other staff behaved in a friendly and typical way. It wasn't a big issue, but I did notice it.
Comment from Hotel Management
06-Mar-2018 by Serina A, Hotel Management
Thank you for your wonderful feedback!! We truly appreciate hearing form our guests so that we can make improvements if needed. we are glad you enjoyed your overall stay. Thanks for the five stars!
5 out of 5
Recommended
for Everyone
by A verified traveller from Clifton Springs , NY

Baby shower in Fitchburg

Posted 21-Jan-2018
This hotel is comfortable and convienent for activities in Fitchburg. Some great restaurants nearby also.
Comment from Hotel Management
06-Mar-2018 by Serina A, Hotel Management
We are glad you enjoyed the shower!! Convenient and comfortable are definitely two ways we like our guest to experience our hotel!!
5 out of 5
by A verified traveller

Posted 16-Jan-2018 on Hotels
Comment from Hotel Management
06-Mar-2018 by Serina A, Hotel Management
Thanks for the 5 Stars!! We really appreciate the rating!! Hope to see you again some day.