close hotel to Fitchburg State University
The hotel had a heat issue, we stayed on the 6'th floor and the hallway was about 85 degrees. That along with minor maintenance issues, towel rack fell off the wall, no blankets in room, and room service, coffee was not drinkable. Brought these issues to the attention of the staff who said, thank you for telling us. No offer of a discount, only we're having an issue with our heat, you were on the 6'th floor you know. Surprising for a Hilton. Chocolate chips cookies have walnuts, no nut free option.. Get in the 21st century people, some folks, many have nut allergies. All in all, it served it's purpose but they have room for improvement. Last rant, housekeeping knocked on door at 9:15 wanting to clean my room, while we were still getting ready.. Check out is 10am... Really, that's not polite.