Hiking

Reviews of Mercure Lenzburg Krone

4 out of 5
Mercure Lenzburg Krone
Kronenplatz 20, Lenzburg, AG

Reviews

8.6

Excellent

Rating 10 - Excellent. 84 out of 204 reviews" "
Rating 8 - Good. 104 out of 204 reviews" "
Rating 6 - Okay. 8 out of 204 reviews" "
Rating 4 - Poor. 3 out of 204 reviews" "
Rating 2 - Terrible. 5 out of 204 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Joe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel in Lenzburg.
Stayed 1 night in Nov 2023
Response from Susann Ignée on 1 Dec 2023
Dear Joe We very much appreciate your comments regarding your stay at the Mercure Hotel Krone Lenzburg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Susann IgnéeAdministration employee

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff is friendly and supportful. Food of breakfast is fine.
Stayed 2 nights in Sep 2023
Response from Regula Müller on 31 Oct 2023
Dear guestWe very much appreciate your comments regarding your stay at the Mercure Lenzburg Krone. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Monica

Stayed 1 night in Sep 2023

8/10 Good

Monica

Stayed 1 night in Sep 2023

10/10 Excellent

Peter

Stayed 1 night in Sep 2023

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room, excellent staff, excellent restaurant, and the hotel is at the foot of the hill on which the excellent Lenzburg Castle stands.
Stayed 1 night in Aug 2023

8/10 Good

Tommy

Stayed 3 nights in Jul 2023

8/10 Good

Philipp

Stayed 1 night in Jul 2023

10/10 Excellent

M.

Stayed 1 night in Jul 2023

8/10 Good

Christine

Stayed 1 night in Jul 2023

10/10 Excellent

Nathalie

Stayed 1 night in Jul 2023

10/10 Excellent

Stefanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sauber, schön, TOP!
Die Begrüssung war sehr freundlich und zuvorkommend. Das Zimmer war sehr sauber und komfortabel. Wir hatten auch einen Balkon und einen Aschenbecher, super für Raucher wie mich ;) Das Bad ist sehr modern und auch Shampoo war vorhanden. Die Minibar ist inklusive und es hatte zwei Wasser, ein Cola und ein Bier. Auch vier Kaffee standen zur Verfügung. Alles kostenlos. Das Frühstücksbuffet hatte auch alles,w as man sich wünscht. TOP! Ach ja, und das Hotel hat eine eigene Tiefgarage, auch kostenlos.
Stayed 1 night in Jun 2023
Response from Regula Müller on 11 Jul 2023
Guten Tag StefanieHerzlichen Dank, dass Sie sich die Zeit genommen haben, um Ihren Besuch bei uns zu bewerten. Gerne habe ich Ihr Lob, insbesondere Ihr Feedback zum Check In, Zimmerausstattung sowie Frühstück weitergeleitet. Es freut uns sehr, dass Sie einen schönen Aufenthalt bei uns geniessen konnten.Es würde uns freuen, Sie bald wieder bei uns begrüssen zu dürfen.Freundliche Grüsse

10/10 Excellent

GINO

Stayed 1 night in Jun 2023

8/10 Good

Anne

Stayed 1 night in Jun 2023

10/10 Excellent

Hsinmei

Stayed 1 night in Jun 2023

8/10 Good

Nils Herman

Stayed 3 nights in Jun 2023

10/10 Excellent

Eckart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top
Sauber, modern, zentral und doch ruhig, freundlich
Stayed 1 night in May 2023
Response from Mercure Hotel Krone Lenzburg on 23 May 2023
Guten TagHerzlichen Dank, dass Sie sich die Zeit genommen haben, um Ihren Aufenthalt bei uns zu bewerten. Es freut uns, dass Sie einen angenehmen Aufenthalt bei uns verbringen konnten. Gerne habe ich Ihr Lob weitergeleitet.Es würde uns freuen, Sie bald wieder bei uns begrüssen zu dürfen.Freundliche GrüsseRegula MüllerMitarbeiterin Administration

2/10 Terrible

David

Stayed 1 night in Apr 2023

10/10 Excellent

Youngsup

Stayed 1 night in Mar 2023
Response from Thomas on 27 Mar 2023
Dear GuestThanks very much for your great review of your stay with us.We are very happy, that you enoyed your stay with us. Should you be back in the area we would be delighted should you return to our hotel.Wishing you all the best and remain with best of regards.Thomas Front Office Manager

10/10 Excellent

Dorde

Stayed 2 nights in Mar 2023
Response from Thomas on 27 Mar 2023
Dear DordeThanks very much for your stay with us in the Mercure Hotel Krone in Lenzburg. We are delighted that you enjoyed your stay with us. Should you be back in Lenzburg in the near future we would be very happy if you would return back to our Hotel.Wishing you all the best and thanking you in advance for your great review.Thomas Front Office Manager

10/10 Excellent

Patricia

Stayed 1 night in Dec 2022

10/10 Excellent

jonelle

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
unfortunately there was not an a unit and the room was stuffy. The hotel and the room was great. it ws comfortable, clean and modern
Stayed 1 night in Aug 2022

10/10 Excellent

alexandre

Stayed 1 night in May 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located hotel in old town
The hotel has a good location for the castle, the old town centre and many restaurants. The rooms were comfortable and our room was very quiet. The breakfast was varied and plentiful.
Stayed 2 nights in Sep 2021
Response from Michelle Suttrop, Front Office Manager on 9 Feb 2022
Dear Guest thank you very much for your comments about your stay at the Mercure Lenzburg Krone. Your positive evaluation shows us that our efforts to offer and maintain a high level is the right way. It is very important to us that you feel completely comfortable with us. Reviews like yours motivate us very much and help us to assess our service and to make sure that we continue to achieve the satisfaction of our guests. We are already looking forward to your next visit

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2020

6/10 Okay

michael

Business traveller
very average all round,extras very expensive
Stayed 2 nights in Sep 2020

8/10 Good

Jan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Michelle Suttrop on 7 Jan 2020
Dear Jan We very much appreciate your comments regarding your stay at the Mercure Lenzburg Krone. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Regards Michelle Suttrop Front Office

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smokie Room
Hotel was fine, the room did smell quite a bit of cigarette smoke, not so pleasant, otherwise fine. Local area was very nice.
Stayed 1 night in Oct 2019
Response from Serkan Yilmaz on 1 Nov 2019
Dear Thomas We very much appreciate your comments regarding your stay at the Mercure Lenzburg Krone. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In Lenzburg you can not only visit castles and museums. In summer the region is suitable for cycling tours on the Herzroute 99, hiking and bathing fun at Halwillersee. In winter you can use the sauna as a guest in our partner hotel use for free and after shopping or Christmas market visits in Zurich cozy, and completely relax without hassle. We are completely non smoking hotel. Please inform us directly, in this case we can react and offer you a room move. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards Serkan Yilmaz Front Office Manager

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2019
Response from Serkan Yilmaz on 8 Oct 2019
Dear guest We very much appreciate your comments regarding your stay at the Mercure Lenzburg Krone. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Regards Serkan Yilmaz Front Office Manager

10/10 Excellent

Hisham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Serkan Yilmaz on 24 Sept 2019
Dear Hisham We very much appreciate your comments regarding your stay at the Mercure Lenzburg Krone. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards Serkan Yilmaz Front Office Manager

8/10 Good

Mary

Liked: Cleanliness, property conditions & facilities, room comfort
Good stay
Accommodations were adequate, but very clean. The restaurant meal was so delicious and the waiter couldn't have been more helpful with our weary group of nine. Prices seemed outrageous, and then we found out it was very normal for Switzerland! The breakfast was good, but less abundant than other hotels we visited.
Stayed 2 nights in Aug 2019
Response from Serkan Yilmaz on 14 Aug 2019
Dear Mary We very much appreciate your comments regarding your stay at the Mercure Lenzburg Krone. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The Krone restaurant and banquet team welcomes you with a very friendly service and spoils you with seasonal Swiss cuisine. The dining room convinces through its many niches and oriels that make your visit to a private and local make cozy event. The preparation of whole fish and the cooking of meats in our Beefer at 800 degrees celsius are the specialties of our restaurant. The prices are offered according to the market. Of course, there are restaurants in Switzerland, which are from the price level below than our restaurant. We would like to point out that quality makes prices and not quantity. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Regards Serkan Yilmaz Front Office Manager

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Lovey place, we really enjoyed our stay. Fab food and very nice people too
Stayed 1 night in Aug 2019
Response from Serkan Yilmaz on 14 Aug 2019
Dear Laura We very much appreciate your comments regarding your stay at the Mercure Lenzburg Krone. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Regards Serkan Yilmaz Front Office Manager

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a visit to Schloss Lenzburg
Nice, if dated, hotel in the lovely little town of Lenzburg. The "family room" we had was just two interconnected rooms, which was fine. Beds a bit hard, and no A/C but they provided fans. Good breakfast, and very attentive service by the staff. Overall a good stay, no major issues.
Stayed 1 night in Aug 2019
Response from Serkan Yilmaz on 6 Aug 2019
Dear Nathan We very much appreciate your comments regarding your stay at the Mercure Lenzburg Krone. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The price-performance ratio is very guest-oriented in the Mercure Lenzburg Krone.The room rate includes the following services: The American breakfast buffet, all drinks from the in-room minibar, in-room coffee and tea making facilities, wireless internet and underground parking. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Regards Serkan Yilmaz Front Office Manager

10/10 Excellent

Jiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Serkan Yilmaz on 6 Aug 2019
Dear Jiang We very much appreciate your comments regarding your stay at the Mercure Lenzburg Krone. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Regards Serkan Yilmaz Front Office Manager

10/10 Excellent

David, Canterbury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine hotel, great customer service
I stayed here a couple of months ago while working in Lenzburg and can't fault the hotel. The staff were very welcoming during check in and the room was comfortable and well-equipped. The free beer and drinking water in the minibar is a nice bonus. I did not use the restaurant but the breakfast was good quality. It is located in the old-town close to the castle with several restaurants and a good Irish pub nearby, and the train station is about 15 minutes walk away. I left my Kindle in my room when I checked out and the staff were kind enough to have it shipped back to me Germany, which was greatly appreciated. Thanks to Michelle and Cornelia, who were the two front office staff I was in contact with.
Stayed 2 nights in Apr 2019
Response from Serkan Yilmaz on 5 Jul 2019
Dear David We very much appreciate your comments regarding your stay at the Mercure Lenzburg Krone. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Mercure Lenzburg Krone is in the quiet old town of Lenzburg. In just 10 minutes you are at the castle. From the castle Lenzburg you have a beautiful view into the distance. We even have some rooms, from which our guests have a breathtaking view to the castle Lenzburg. Many of our rooms are newly renovated and have been adapted to the needs of our guests. The room rate includes an american breakfast buffet, free minibar drinks, in-room coffee and tea making facilities, wifi and parking in our own garage. We have renovated our breakfast room. The american breakfast buffet consists of several regional, high quality and freshly prepared products. Our breakfast buffet has a live cooking station, which we prepare your individual wishes for egg dishes. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Regards Serkan Yilmaz Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Serkan Yilmaz on 26 Mar 2019
Dear Guest We very much appreciate your comments regarding your stay at the Mercure Lenzburg Krone. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Regards Serkan Yilmaz Front Office Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place right in town.
Nice hotel right in the center of town. Breakfast is really good. The only downside is the parking garage is a very tight fit.
Stayed 2 nights in Dec 2018
Response from Serkan Yilmaz on 11 Dec 2018
Dear Robert We very much appreciate your comments regarding your stay at the Mercure Lenzburg Krone. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The Mercure Lenzburg Krone is located in the quiet and beautiful old town of Lenzburg. An oasis for rest and relaxation. Some rooms have a beautiful view of the castle Lenzburg, highly recommended. We offer an american breakfast buffet, which is free of charge. It is very important to us that the guests have an optimal start to the day. Our breakfast consists of many regional, freshly made and high quality products. We have a live cooking station where our guests can order their individual egg dishes. What a start into a day. We are looking forward to welcome you soon. Best regards Serkan Yilmaz Front Office Manager

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The parties they host have a negative impact.
As usual the room and the staff was great. However being the holiday season they host a lot of parties. This makes for horrible parking, quite a bit of extra noise and a forest fire worth of smoke to walk through at the main entrance.
Stayed 12 nights in Nov 2018
Response from Serkan Yilmaz on 11 Dec 2018
Dear Mr Robert We very much appreciate your comments regarding your stay at the Mercure Lenzburg Krone. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We agree we had some company parties during the weekend. At the moment, some companies have their christmas party for their employees. For other guests we put all rooms to the other side of the hotel, so that they are not affected by the volume. The lobby, our hotel entrance and the underground car park are full for a few hours. But that will be released fast. As always our guests can ask us for support or help. These rush times exists but that's not the rule in our hotel. We are looking forward to welcome you soon. Regards Serkan Yilmaz Front Office Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night in Lenzburg.......
Very pleasant stay in Lenzburg. Reception staff was excellent in allocating the rooms and sorting out a minor problem. Garage requirements were more than adequate and the room was comfortable and clean. Breakfast menu catered for almost every taste and fresh scrambled eggs were served by friendly, willing staff. We will be back.
Stayed 1 night in Sep 2018
Response from Front Office Manager on 11 Sept 2018
Dear Paul We very much appreciate your comments regarding your stay at the Mercure Lenzburg Krone. The Mercure Lenzburg Krone is located in the beautiful old town of Lenzburg. The old town is very quiet, historic and still close to major cities such as Zurich or Lucerne. From Lenzburg train station, which is only a 10-minutes walk from the hotel, you can reach Zurich Main Station in just 20 minutes by a direct train. The price and performance ratio is highly recommended because our room rate includes the following services: american breakfast buffet, mini-bar in the room, coffee and tea machine in the room, parking in our own garage and Wi-Fi. We are looking forward to welcome you soon again. Best regards Serkan Yilmaz Chef de Reception

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Lenzburg.
Great stay as always. Staff is very friendly and attentive to any needs and requests. Location is good, right downtown and a short walk to the train station.
Response from Serkan Yilmaz, Chef de Reception on 16 Apr 2018
Dear Robert Thank you very much for your review. We are very pleased to read that you enjoyed your stay with us. Our location is in the beautiful old town of Lenzburg with a breathtaking view of the castle Lenzburg. We are an oasis of peace with a touch of history. The friendliness is one of the most important qualities that every employee is allowed to live out day after day. The whole team knows we score points with our many hotel benefits to our guests, but guests are looking forward more to the friendliness and the smile on the face of every single member of our staff. That makes the difference and that's why we put a lot of value on it. The train station Lenzburg is only 10 minutes by foot. There are direct trains, which brings our guests to Zurich main station in just 20 minutes. We look forward to welcome you again soon. Best regards Serkan Yilmaz Chef de Reception

10/10 Excellent

Martin, Rome, GA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Krone
Great location, close to Autobahn. Hotel staff is friendly and efficient. the restaurant has excellent menu choices and a great selections for breakfast.
Stayed 1 night in Oct 2017
Response from Serkan Yilmaz on 13 Nov 2017
Dear Martin Thank you very much for sharing your impressions in our hotel. We are happy that you enjoyed the location of us. Our location is in the city centre of the historical Lenzburg with a breathtaking view to the castle of Lenzburg. Furthermore it is quiet, central and just 18 minutes far away from Zurich by train. The satisfaction of our guests comes first. Efficiency and friendliness are just a few of many qualities which makes the difference between our team and others. We are looking forward to welcome you soon Best regards Serkan Yilmaz Front Office Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dear Mr William What a great review, we got 5 of 5 Stars. Thank you very much for sharing the impressions of our stay with us. We are happy that you enjoyed the hospitality and our service that you experienced with us. Whenever you come back to us, we would be very happy to welcome you again. We are looking forward, your Hotel Krone Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Response from General Manager on 19 Oct 2016
Dear Sender Thank you very much for your rating. Your Krone-Team

8/10 Good

charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Hotel in Lenzburg
Enjoyed my stay at Hotel Krone. Staff Helpful , Room Clean and Functional
Response from General Manager on 5 Oct 2016
Dear Sender, thank you very much for taking your time for a feedback. Your Krone-Team

10/10 Excellent

saneesh, Allen, TX, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent
Response from Hotel Krone on 20 Jun 2016
Dear Saneesh Thank you very much for your feedback. Your Krone-Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
generally good hotel, good breakfast small town, a bit expensive
Response from Hotel Krone on 13 Feb 2016
Dear Sender, thank you very much for taking your time to write us your feedback. We are glad you liked our hotel. Best regards, Your Krone-Team

10/10 Excellent

w827sm3, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value & great staff
We booked this hotel as all the Zurich hotels we had looked at were way too expensive. The money we saved enabled to rent a car and get out and about more than if we'd used a Zurich hotel. It was only a 30 minute drive to Zurich and the roads were fantastic - no jams like in the UK. All the staff spoke perfect English and couldn't have been more helpful. Breakfast [huge, excellent buffet], garaged parking, WiFi were all included in the price.
Response from Hotel Krone on 13 Feb 2016
Dear Sender, Thank you very much for your excellent feedback. We are very pleased you liked it. Best regards, Your Krone-Team

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small room but very comfortable.
Small but comfortable room. Right in the center if town. Great place to stay when in Lenzburg.
Response from Hotel Krone on 8 Jan 2016
Dear Robert Thank you very much for your feedback. Best regards, Your Krone-Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel
this is nice hotel in the center of city. nice breakfast. nice staff. room is cleanest, but sindle room is very small.
Response from Hotel Krone on 26 Nov 2015
Dear sender Thank you very much for your feedback. We are pleased you liked it.