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Dear Joe We very much appreciate your comments regarding your stay at the Mercure Hotel Krone Lenzburg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Susann IgnéeAdministration employee
Hotel staff is friendly and supportful. Food of breakfast is fine.
Verified traveller
Stayed 2 nights in Sep 2023
Response from Regula Müller on 31 Oct 2023
Dear guestWe very much appreciate your comments regarding your stay at the Mercure Lenzburg Krone. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
Die Begrüssung war sehr freundlich und zuvorkommend. Das Zimmer war sehr sauber und komfortabel. Wir hatten auch einen Balkon und einen Aschenbecher, super für Raucher wie mich ;) Das Bad ist sehr modern und auch Shampoo war vorhanden. Die Minibar ist inklusive und es hatte zwei Wasser, ein Cola und ein Bier. Auch vier Kaffee standen zur Verfügung. Alles kostenlos. Das Frühstücksbuffet hatte auch alles,w as man sich wünscht. TOP! Ach ja, und das Hotel hat eine eigene Tiefgarage, auch kostenlos.
Stefanie
Stayed 1 night in Jun 2023
Response from Regula Müller on 11 Jul 2023
Guten Tag StefanieHerzlichen Dank, dass Sie sich die Zeit genommen haben, um Ihren Besuch bei uns zu bewerten. Gerne habe ich Ihr Lob, insbesondere Ihr Feedback zum Check In, Zimmerausstattung sowie Frühstück weitergeleitet. Es freut uns sehr, dass Sie einen schönen Aufenthalt bei uns geniessen konnten.Es würde uns freuen, Sie bald wieder bei uns begrüssen zu dürfen.Freundliche Grüsse
Sauber, modern, zentral und doch ruhig, freundlich
Eckart
Stayed 1 night in May 2023
Response from Mercure Hotel Krone Lenzburg on 23 May 2023
Guten TagHerzlichen Dank, dass Sie sich die Zeit genommen haben, um Ihren Aufenthalt bei uns zu bewerten. Es freut uns, dass Sie einen angenehmen Aufenthalt bei uns verbringen konnten. Gerne habe ich Ihr Lob weitergeleitet.Es würde uns freuen, Sie bald wieder bei uns begrüssen zu dürfen.Freundliche GrüsseRegula MüllerMitarbeiterin Administration
2/10 Terrible
David
5 Apr 2023
David
Stayed 1 night in Apr 2023
10/10 Excellent
Youngsup
21 Mar 2023
Youngsup
Stayed 1 night in Mar 2023
Response from Thomas on 27 Mar 2023
Dear GuestThanks very much for your great review of your stay with us.We are very happy, that you enoyed your stay with us. Should you be back in the area we would be delighted should you return to our hotel.Wishing you all the best and remain with best of regards.Thomas Front Office Manager
10/10 Excellent
Dorde
18 Mar 2023
Dorde
Stayed 2 nights in Mar 2023
Response from Thomas on 27 Mar 2023
Dear DordeThanks very much for your stay with us in the Mercure Hotel Krone in Lenzburg. We are delighted that you enjoyed your stay with us. Should you be back in Lenzburg in the near future we would be very happy if you would return back to our Hotel.Wishing you all the best and thanking you in advance for your great review.Thomas Front Office Manager
The hotel has a good location for the castle, the old town centre and many restaurants. The rooms were comfortable and our room was very quiet. The breakfast was varied and plentiful.
Verified traveller
Stayed 2 nights in Sep 2021
Response from Michelle Suttrop, Front Office Manager on 9 Feb 2022
Dear Guest
thank you very much for your comments about your stay at the Mercure Lenzburg Krone.
Your positive evaluation shows us that our efforts to offer and maintain a high level is the right way.
It is very important to us that you feel completely comfortable with us.
Reviews like yours motivate us very much and help us to assess our service and to make sure that we continue to achieve the satisfaction of our guests.
We are already looking forward to your next visit
Dear Jan
We very much appreciate your comments regarding your stay at the Mercure Lenzburg Krone. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Regards Michelle Suttrop Front Office
Hotel was fine, the room did smell quite a bit of cigarette smoke, not so pleasant, otherwise fine. Local area was very nice.
Thomas
Stayed 1 night in Oct 2019
Response from Serkan Yilmaz on 1 Nov 2019
Dear Thomas
We very much appreciate your comments regarding your stay at the Mercure Lenzburg Krone.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
In Lenzburg you can not only visit castles and museums. In summer the region is suitable for cycling tours on the Herzroute 99, hiking and bathing fun at Halwillersee. In winter you can use the sauna as a guest in our partner hotel use for free and after shopping or Christmas market visits in Zurich cozy, and completely relax without hassle.
We are completely non smoking hotel. Please inform us directly, in this case we can react and offer you a room move.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Regards
Serkan Yilmaz
Front Office Manager
10/10 Excellent
Verified traveller
4 Oct 2019
Verified traveller
Stayed 3 nights in Sep 2019
Response from Serkan Yilmaz on 8 Oct 2019
Dear guest
We very much appreciate your comments regarding your stay at the Mercure Lenzburg Krone.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.
Regards
Serkan Yilmaz
Front Office Manager
Dear Hisham
We very much appreciate your comments regarding your stay at the Mercure Lenzburg Krone.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Regards
Serkan Yilmaz
Front Office Manager
Accommodations were adequate, but very clean. The restaurant meal was so delicious and the waiter couldn't have been more helpful with our weary group of nine. Prices seemed outrageous, and then we found out it was very normal for Switzerland! The breakfast was good, but less abundant than other hotels we visited.
Mary
Stayed 2 nights in Aug 2019
Response from Serkan Yilmaz on 14 Aug 2019
Dear Mary
We very much appreciate your comments regarding your stay at the Mercure Lenzburg Krone.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
The Krone restaurant and banquet team welcomes you with a very friendly service and spoils you with seasonal Swiss cuisine. The dining room convinces through
its many niches and oriels that make your visit to a private and local make cozy event. The preparation of whole fish and the cooking of meats in our Beefer at 800 degrees celsius are the specialties of our restaurant.
The prices are offered according to the market. Of course, there are restaurants in Switzerland, which are from the price level below than our restaurant. We would like to point out that quality makes prices and not quantity.
Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.
Regards
Serkan Yilmaz
Front Office Manager
Lovey place, we really enjoyed our stay. Fab food and very nice people too
Laura
Stayed 1 night in Aug 2019
Response from Serkan Yilmaz on 14 Aug 2019
Dear Laura
We very much appreciate your comments regarding your stay at the Mercure Lenzburg Krone.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.
Regards
Serkan Yilmaz
Front Office Manager
Nice, if dated, hotel in the lovely little town of Lenzburg. The "family room" we had was just two interconnected rooms, which was fine. Beds a bit hard, and no A/C but they provided fans. Good breakfast, and very attentive service by the staff. Overall a good stay, no major issues.
Nathan
Stayed 1 night in Aug 2019
Response from Serkan Yilmaz on 6 Aug 2019
Dear Nathan
We very much appreciate your comments regarding your stay at the Mercure Lenzburg Krone.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
The price-performance ratio is very guest-oriented in the Mercure Lenzburg Krone.The room rate includes the following services: The American breakfast buffet, all drinks from the in-room minibar, in-room coffee and tea making facilities, wireless internet and underground parking.
Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.
Regards
Serkan Yilmaz
Front Office Manager
Dear Jiang
We very much appreciate your comments regarding your stay at the Mercure Lenzburg Krone.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.
Regards
Serkan Yilmaz
Front Office Manager
I stayed here a couple of months ago while working in Lenzburg and can't fault the hotel. The staff were very welcoming during check in and the room was comfortable and well-equipped. The free beer and drinking water in the minibar is a nice bonus. I did not use the restaurant but the breakfast was good quality. It is located in the old-town close to the castle with several restaurants and a good Irish pub nearby, and the train station is about 15 minutes walk away.
I left my Kindle in my room when I checked out and the staff were kind enough to have it shipped back to me Germany, which was greatly appreciated. Thanks to Michelle and Cornelia, who were the two front office staff I was in contact with.
David
Stayed 2 nights in Apr 2019
Response from Serkan Yilmaz on 5 Jul 2019
Dear David
We very much appreciate your comments regarding your stay at the Mercure Lenzburg Krone.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Mercure Lenzburg Krone is in the quiet old town of Lenzburg. In just 10 minutes you are at the castle. From the castle Lenzburg you have a beautiful view into the distance. We even have some rooms, from which our guests have a breathtaking view to the castle Lenzburg. Many of our rooms are newly renovated and have been adapted to the needs of our guests.
The room rate includes an american breakfast buffet, free minibar drinks, in-room coffee and tea making facilities, wifi and parking in our own garage.
We have renovated our breakfast room. The american breakfast buffet consists of several regional, high quality and freshly prepared products. Our breakfast buffet has a live cooking station, which we prepare your individual wishes for egg dishes.
Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.
Regards
Serkan Yilmaz
Front Office Manager
Dear Guest
We very much appreciate your comments regarding your stay at the Mercure Lenzburg Krone.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.
Regards
Serkan Yilmaz
Front Office Manager
Nice hotel right in the center of town. Breakfast is really good. The only downside is the parking garage is a very tight fit.
Robert
Stayed 2 nights in Dec 2018
Response from Serkan Yilmaz on 11 Dec 2018
Dear Robert
We very much appreciate your comments regarding your stay at the Mercure Lenzburg Krone.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
The Mercure Lenzburg Krone is located in the quiet and beautiful old town of Lenzburg. An oasis for rest and relaxation. Some rooms have a beautiful view of the castle Lenzburg, highly recommended.
We offer an american breakfast buffet, which is free of charge. It is very important to us that the guests have an optimal start to the day. Our breakfast consists of many regional, freshly made and high quality products. We have a live cooking station where our guests can order their individual egg dishes. What a start into a day.
We are looking forward to welcome you soon.
Best regards
Serkan Yilmaz
Front Office Manager
As usual the room and the staff was great. However being the holiday season they host a lot of parties. This makes for horrible parking, quite a bit of extra noise and a forest fire worth of smoke to walk through at the main entrance.
Robert
Stayed 12 nights in Nov 2018
Response from Serkan Yilmaz on 11 Dec 2018
Dear Mr Robert
We very much appreciate your comments regarding your stay at the Mercure Lenzburg Krone.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
We agree we had some company parties during the weekend. At the moment, some companies have their christmas party for their employees.
For other guests we put all rooms to the other side of the hotel, so that they are not affected by the volume. The lobby, our hotel entrance and the underground car park are full for a few hours. But that will be released fast. As always our guests can ask us for support or help.
These rush times exists but that's not the rule in our hotel.
We are looking forward to welcome you soon.
Regards
Serkan Yilmaz
Front Office Manager
Very pleasant stay in Lenzburg. Reception staff was excellent in allocating the rooms and sorting out a minor problem. Garage requirements were more than adequate and the room was comfortable and clean. Breakfast menu catered for almost every taste and fresh scrambled eggs were served by friendly, willing staff. We will be back.
Paul
Stayed 1 night in Sep 2018
Response from Front Office Manager on 11 Sept 2018
Dear Paul
We very much appreciate your comments regarding your stay at the Mercure Lenzburg Krone.
The Mercure Lenzburg Krone is located in the beautiful old town of Lenzburg. The old town is very quiet, historic and still close to major cities such as Zurich or Lucerne. From Lenzburg train station, which is only a 10-minutes walk from the hotel, you can reach Zurich Main Station in just 20 minutes by a direct train.
The price and performance ratio is highly recommended because our room rate includes the following services: american breakfast buffet, mini-bar in the room, coffee and tea machine in the room, parking in our own garage and Wi-Fi.
We are looking forward to welcome you soon again.
Best regards
Serkan Yilmaz
Chef de Reception
Great stay as always. Staff is very friendly and attentive to any needs and requests. Location is good, right downtown and a short walk to the train station.
Robert
Response from Serkan Yilmaz, Chef de Reception on 16 Apr 2018
Dear Robert
Thank you very much for your review. We are very pleased to read that you enjoyed your stay with us.
Our location is in the beautiful old town of Lenzburg with a breathtaking view of the castle Lenzburg. We are an oasis of peace with a touch of history. The friendliness is one of the most important qualities that every employee is allowed to live out day after day. The whole team knows we score points with our many hotel benefits to our guests, but guests are looking forward more to the friendliness and the smile on the face of every single member of our staff. That makes the difference and that's why we put a lot of value on it.
The train station Lenzburg is only 10 minutes by foot. There are direct trains, which brings our guests to Zurich main station in just 20 minutes.
We look forward to welcome you again soon.
Best regards
Serkan Yilmaz
Chef de Reception
Great location, close to Autobahn. Hotel staff is friendly and efficient. the restaurant has excellent menu choices and a great selections for breakfast.
Martin
Stayed 1 night in Oct 2017
Response from Serkan Yilmaz on 13 Nov 2017
Dear Martin
Thank you very much for sharing your impressions in our hotel.
We are happy that you enjoyed the location of us. Our location is in the city centre of the historical Lenzburg with a breathtaking view to the castle of Lenzburg. Furthermore it is quiet, central and just 18 minutes far away from Zurich by train.
The satisfaction of our guests comes first. Efficiency and friendliness are just a few of many qualities which makes the difference between our team and others.
We are looking forward to welcome you soon
Best regards
Serkan Yilmaz
Front Office Manager
Dear Mr William
What a great review, we got 5 of 5 Stars. Thank you very much for sharing the impressions of our stay with us. We are happy that you enjoyed the hospitality and our service that you experienced with us. Whenever you come back to us, we would be very happy to welcome you again.
We are looking forward, your Hotel Krone Team
8/10 Good
Verified traveller
16 Oct 2016
Liked: Cleanliness, staff & service
Verified traveller
Response from General Manager on 19 Oct 2016
Dear Sender
Thank you very much for your rating.
Your Krone-Team
We booked this hotel as all the Zurich hotels we had looked at were way too expensive. The money we saved enabled to rent a car and get out and about more than if we'd used a Zurich hotel. It was only a 30 minute drive to Zurich and the roads were fantastic - no jams like in the UK.
All the staff spoke perfect English and couldn't have been more helpful. Breakfast [huge, excellent buffet], garaged parking, WiFi were all included in the price.
w827sm3
Response from Hotel Krone on 13 Feb 2016
Dear Sender,
Thank you very much for your excellent feedback.
We are very pleased you liked it.
Best regards,
Your Krone-Team