Seasonal outdoor pool, open 10:00 AM to 9:00 PM, pool loungers

Reviews of Silken Gran Hotel Durango

4 out of 5
Silken Gran Hotel Durango
Gasteiz Bidea, 2, Durango, Vizcaya

Reviews

8.4

Very good

Rating 10 - Excellent. 97 out of 222 reviews" "
Rating 8 - Good. 81 out of 222 reviews" "
Rating 6 - Okay. 34 out of 222 reviews" "
Rating 4 - Poor. 9 out of 222 reviews" "
Rating 2 - Terrible. 1 out of 222 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Martin

Stayed 1 night in Oct 2023

8/10 Good

Frederick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice. The restaurant bar makes good drinks. You're about 40 min away from bilbao city center by public transport, but the ride doesn't feel that long.
Stayed 2 nights in Oct 2023
Response from Marian Andrés on 12 Oct 2023
Dear Frederick,Thank you so much for your kind comments. We are delighted to know that you have enjoyed your stay with us.We wish you a nice day.The Silken Gran Hotel Durango team

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Marian Andrés on 12 Oct 2023
Muchas gracias por tu valoración.Un cordial saludo. El equipo Silken Gran Hotel Durango

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Great welcoming team - nothing too hard for them to sort out - enjoyed our stay - wish we had a bit more time to explore the town.
Stayed 1 night in Jul 2023
Response from Marian Andrés on 9 Aug 2023
Thank you very much for your review. Kindest regards.The Silken Gran Hotel Durango team

4/10 Poor

Peter

Stayed 1 night in Jul 2023
Response from Marian Andrés on 9 Aug 2023
Thank you very much for your review. Kindest regards.The Silken Gran Hotel Durango team

6/10 Okay

Alison

Disliked: Cleanliness, property conditions & facilities, room comfort
Over priced. Not 4 star.
First impression of the hotel is wonderful. Lovely garden and lobby. Staff were nice. Rooms are not so nice. Small, very warm, I had the AC on full the entire time.The rooms are in much need of some attention. Lots of chipped paint. The blind was broken for our 4 night stay despite our room being serviced every day. No water in the room. No tea or coffee facilities for guests. €14 a night to use the car park. ( it was €12 when i booked) The gym was €5 each. When you're paying £164 a night room only I feel it was way over priced for the service they provided.
Stayed 4 nights in Jun 2023
Response from Marian Andrés on 12 Jul 2023
Thank you very much for your review, Sabine.All the hotel staff will continue working to offer our guests the best experience.A cordial greeting.The Silken Gran Hotel Durango team

4/10 Poor

John

Stayed 2 nights in Apr 2023
Response from Marian Andrés on 17 May 2023
Thank you very much for your assessment, John. A cordial greeting.The Silken Gran Hotel Durango team

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had multiple balconies, one with a table for late afternoon wine and cheese. Staff was helpful and friendly, parking was under the building. The included breakfast buffet had ample choices.
Stayed 5 nights in Mar 2023
Response from Marian Andrés, Recepcion Manager on 4 Apr 2023
Dear Susan,Thank you so much for your kind comments. We are delighted to know that you have enjoyed your stay with us.We wish you a nice day.The Silken Gran Hotel Durango team

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Sep 2022
Response from Marian Andrés. Jefe de recepción on 20 Oct 2022
Muchas gracias por tu valoración. Un cordial saludo. El equipo Silken Gran Hotel Durango

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with pool.
Good sized room, unfortunately over looking a wall at the back but it was very quiet. Lovely swimming pool and good outside area. The food in the restaurant was amazing and if anything the portions were too large! Great food. We had DBB that included a full bottle of wine!
Starter in the hotel restaurant
Hotel
Durango town
Durango town hall
Stayed 2 nights in Aug 2022

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We spent 3 nights and really enjoyed both the Hotel and Durango will stay again if sailing from Bilbao.
Stayed 3 nights in Jun 2022
Response from Marian Andrés, Recepcion Manager on 6 Jul 2022
Dear guest, thank you so much for sharing your experience and helping other travelers get to know us better. Kindest regards. The Silken Gran Hotel Durango team

10/10 Excellent

Irena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jun 2022

6/10 Okay

Frederick

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Make sure there is no wedding reception
I enjoyed staying at the hotel and there were a number of positives but the overbearing issue was there was a wedding reception which meant every element of the hotel facilities were overstretched so impossible to get service in the lounge, no outdoor seating and secure parking full.
Stayed 1 night in Jun 2022
Response from Marian Andrés, Recepcion Manager on 6 Jul 2022
Dear guest, thank you so much for sharing your experience and helping other travelers get to know us better. Kindest regards. The Silken Gran Hotel Durango team

10/10 Excellent

Ilana

Stayed 1 night in May 2022
Response from Marian Andrés, Recepcion Manager on 6 Jul 2022
Dear guest, thank you so much for sharing your experience and helping other travelers get to know us better. Kindest regards. The Silken Gran Hotel Durango team

10/10 Excellent

Andriy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Chic dusted by time
Old rich hotel, chic dusted by time, but great feeling inside. Staff is amazing and super nice, restaurant of high quality. Just matress was too soft and -not- soundproof door and walls.
Stayed 1 night in Feb 2022
Response from Marian Andrés on 14 Feb 2022
Dear Sir, First of all, we would like to thank you for the time you spent to share your feelings on your recent stay in our hotel. Your opinion and comments are important to us, therefore we are pleased to know that your experience overall has been positive. The Silken Gran Hotel Durango Team will continue to work to meet every day better with your expectations of facilities, services and personal attention. It is a pity that our mattress was not totally to your liking, it is common for clients to comment on how well they have rested and how comfortable they are, but I understand that the preference of the mattress is something totally personal. Regarding the noise in the rooms, they may not be as soundproofed as they should be, we will take note and look for possible solutions. Our staff is delighted that customers report their satisfaction with your service, thank you very much We hope to see you back again soon. Yours faithfully Marian Andrés , Quality manager Silken Gran Hotel Durango

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Quiet & Comfortable
Excellent Hotel with good facilities and close to place of business.
Stayed 3 nights in Nov 2021
Response from Dear Mr. Anonymous on 30 Nov 2021
Dear Mr. Anonymous, Thank you very much for the time spent sharing your opinion with other users. I am glad you found our property to be convenient in terms of location. We hope to have your trust again in a future visit. Sincerely, Casilda arrieta Quality manager Silken Gran Hotel Durango

10/10 Excellent

g

Stayed 1 night in Sep 2021

10/10 Excellent

jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fast efficient friendly checkin, clean spacious room, wifi not so good
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

8/10 Good

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two night stay
The hotel was really nice, although the room was very basic, but comfortable. The breakfast was excellent! It would’ve been nice for the pool to be opened earlier.
Stayed 2 nights in Sep 2019

10/10 Excellent

Steve

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
World class
9 of us had a 2 night break at this wonderfully amazing hotel. The staff were incredibly helpful, the service superb and the restaurant food varied and 1st class. The gym was comprehensive and equipment brand new. The spa facilities were also fabulous. We will definitely be back but next time for a much longer stay.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely period hotel with great facilities
I stayed on an overnight stop over, en route to Portugal so didn't get to experience the local area. The hotel was very comfortable, great gym, convenient parking and wonderful breakfast. Staff were great but bar food service was very slow. Got fed up waiting to be served. As I was tired from an 11 hour drive, I couldn't wait and skipped the meal and want to bed. The breakfast made up for it though.
Stayed 1 night in Aug 2019

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I requested a big bed and instead I got 2 twins, other than that was amazing
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019

6/10 Okay

Dawn

Liked: Cleanliness, staff & service, room comfort
Great breakfast, great beds.
Emergency stop over due to car breakdown. Most prestigious hotel in a small town. Beds very comfortable but some updating in the rooms needed. Not much outside space. Breakfast was delicious and a highlight of our stay.
Stayed 1 night in May 2019

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
To many extras but nice hotel
The hotel was a wonderful period property in a fairly residential area. I cannot fault the room or the hotel staff in general. One word of warning, everything is extra, l.e. Parking 12€. (No off-street parking available so you must use car park) Swimming pool 10€ and the Gym 5€.
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This is a nice Hotel in a great little city. But their WiFi is basically nonexistent. It’s two minutes then five minutes off. You can’t communicate back home, etc. if they fix that it’ll be a lot better.
Stayed 1 night in Mar 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NIght in Spain
Great location close to airport
Stayed 1 night in Oct 2018

6/10 Okay

CHARLES

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel, just a shame was charged 15 euro to use the small pool, ( also they had closed the outdoor pool although weather was gorgeous )
Stayed 2 nights in Sep 2018

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional hotel, memorable stay.
This is a gorgeous, elegant hotel. Beautiful property, and a really cool pool. Staff was wonderful. Room was very spacious and comfortable. Easy walk into town and restaurants. Breakfast buffet was terrific.
Stayed 2 nights in Sep 2018

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming. Has character.
AC in room did not work when we first got there. They fixed it but it was uncomfortable for a few hours because it was so hot.
Stayed 2 nights in Jul 2018

8/10 Good

andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

10/10 Excellent

Carol, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stylish hotel in Durango
What a lovely place to stay! It is a very stylish hotel, classic but modern without being too modern and soulless. The hotel staff were incredibly friendly and helpful too. I only stayed one night but would definitely return on another trip.
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in charming town
Beautiful hotel in an incredibly beautiful location

10/10 Excellent

Grainne , Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel but bad smell in lobby
Lovely hotel but bad smell in the lobby and food service in lobby very very slow and pool could have definitely been warmer.
Stayed 5 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Great hotel, close to town center and with very nice bathroom

6/10 Okay

sam, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for a short stay.
The rooms are modern clean and well presented the hotel is well located for Durango and surrounding areas. Swimming pool is lovely and big with comfortable lounges next to it however we were not allowed to swim in it before the lifeguard arrived at 12! Sadly there were no in room drinks facilites of tea or coffee. The mini bar had 2 very small bottles of complimentary water that were not replaced for our second night stay. Breakfast buffet priced 12euro pp had a poor selection of warm breakfast items. Although we arrived at 9.50 (we were told it ended at 10.30) items were not restocked.

8/10 Good

mary, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
We stayed here just to go to Asador Etxebarri, and found it a pleasing hotel with an interesting old part of town nearby

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Good hotel with easy access to town centre

8/10 Good

Samuel, Lisburn

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Basque
Great hotel with decent rooms. + Free wifi + Nice hotel building + Restaurant food was good + Great location to get to and to go into town from + Some exceptional local restaurants + Close (30 mins) to great beaches and sights - Not the most comfortable rooms - Parking charge (10 Euro per stay) - Breakfast was only okay - Room walls are a little thin making it noisy if you are unlucky with noisy neighbours Overall though I enjoyed my stay, loved the Basque region and would go back!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

alun, Birmingham

Liked: Cleanliness, staff & service
Average
Fine but would expect more for the price. Terrible breakfast.

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Xabier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oso ona
Stayed 1 night in Dec 2023

10/10 Excellent

Julio César

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

JOSE LUIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

René

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 13 nights in Oct 2023

8/10 Good

Nishiki

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant staff very helpful, thank you Miss Sara. The beer is great, but food is very salty. I stayed 2 days with 3 meals, all of them are salty, so it's not an accident.
Response from Marian Andrés. Recepción Manager on 31 Oct 2023
Buenos días,Good morning,Thank you very much for leaving your evaluation. We are pleased to know that our staff shines for their attention to our clients.We will discuss the issue of salt with the kitchen so that they can pay more attention to these details.Thanks and regards