Ratings based on 263 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.5 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from kenya

Airy and spacious.

Posted 30-Aug-2016
Shame no fridge in room. Staff very helpfull and polite.
5out of 5
by A verified traveller from Hawaii

good value close to Manchester

Posted 05-Jul-2016
enjoyed the lovely breakfast each day lots of parking clean rooms and comfortable beds nice hot shower next to a grocery store and a kid friendly restaurant would recommend to traveling families
5out of 5
by Susan

This traveller left a rating score only Posted 01-Jun-2016 on Hotels
3out of 5
by NICOLA from Bucks

Very noisy

Posted 01-Jun-2016 on Hotels
Not great for families (No children's menu -offered chips) Lots of noise and banging doors through-out the night Lights out in room Shower great though
4out of 5
by A verified traveller

This traveller left a rating score only Posted 21-Apr-2016 on Hotels
5out of 5
by Desmond from glasgow

Posted 21-Apr-2016 on Hotels
I didn't like the chitty at the bar after 12 and the draught lager wasn't very good
5out of 5
by June

Ok for one or two nights.

Posted 17-Apr-2016 on Hotels
Nice clean hotel and room,with comfortable bed,however air conditioner was very noisy,not many channels on tv. Although bathroom was clean and nicely tiled it was rather smelly,probably due to the seal on the over bath shower screen being quite black with mould,the shower and hand wash gel were empty and no complementary toiletries,good job I took my own. There were only two tea bags and four milk,which is not enough for two people,having a cuppa on arrival means no cuppa later in the evening. Bar prices are quite expensive. Breakfast was ok with a good choice of cereal,brown or white bread for toast,croissants,cold ham and cheese,orange juice,tea or coffee. The hot breakfast was rather disappointing with not much choice,just bacon which was rather dry,not very good quality sausages,beans and scrambled egg,no fried,boiled or poached eggs or tomatoes on offer.
2out of 5
by Tom

Posted 04-Apr-2016 on Hotels
The food was a disgrace I complained to the reception I will not be staying there again did not meet expectations
5out of 5
by A verified traveller

good for business trip in the area

Posted 11-Mar-2016 on Hotels
cosy stay for business trip
Comment from Hotel Management
21-May-2016
Thank you for your review. I do hope we can welcome you back the next time you are in our area. With kind regards Andrew Charlton
3out of 5
by Maggie from Manchester

Staff training needed

Posted 09-Mar-2016 on Hotels
I booked and paid through hotel.com, but receptionist insisted I had to repay as she was unable to check. Finally got a manager who told her that it was okay as all rooms booked through hotel.com are prepaid,I then asked what time food was available to and she said everything would be okay as they where a 24 hour hotel. But on arrival back from our reunion night out we were told that this facility was closed from 21.00hrs. The night manager was not helpful and when I pointed out to him that I was a insulin dependent diabetic his reply was have a apple I could buy one from the machine.
Comment from Hotel Management
21-May-2016
Dear Maggie Thank you for your review, we take all feedback constructively, and I am sorry to read that on this occasion we did not meet our usual standard of service. We are in the process of cross training team members from other departments from the hotel on the front desk, to ensure that all team members are fully trained in all areas. On this occasion you did receive incorrect information. We are a 24 hour hotel but this does not extend to food service. Food and drink are served at limited times of the day. For this reason we have a vending machine available with snack and soft drinks but not meals. The team also can offer suggestions on local establishments that offer food out of our service hours. Once again please accept my apologies for any misunderstanding. Kind regards Andrew Charlton