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Reviews of Hotel Campanile Leicester

3 out of 5
Hotel Campanile Leicester
St Matthews Way, Bedford Street North, Leicester, England

Reviews

7.0

Good

Rating 10 - Excellent. 156 out of 928 reviews" "
Rating 8 - Good. 374 out of 928 reviews" "
Rating 6 - Okay. 236 out of 928 reviews" "
Rating 4 - Poor. 99 out of 928 reviews" "
Rating 2 - Terrible. 63 out of 928 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Rene

Stayed 1 night in Aug 2021

10/10 Excellent

MK, York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the time of our visit, the hotel had had only one day to assimilate the government instructions to close restaurants and bars. Despite this, the staff had organised themselves to allow guests to prepare a takeaway breakfast, to collect this without close contact with either staff or other guests and still provide a friendly, helpful service.
Stayed 1 night in Mar 2020
Response from Waqas A, Deputy General Manager on 26 Mar 2020
Dear Guest, Thank you for taking the time in writing a review of Hotel Campanile Leicester. The safety of our team and guest during the COVID-19 spread is of the up most important, the hotel and its team took the best option to ensure we provided the best possible service and solution to the governments requirements. We appreciate your kind words in regards to our team who acted swiftly to ensure we could still provide the best possible service to yourself and other guests. Kind Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The property was good. My room, although quite basic,was spotlessly clean and bed was quite comfortable. The reception staff were very pleasant and breakfast was good. All in all I would recommend the hotel and although I don’t expect to visit Leicester again I would certainly use the Campanile group again.
Stayed 2 nights in Mar 2020
Response from Waqas A, Deputy General Manager on 26 Mar 2020
Dear guest, Thank you for your review of Hotel Campanile Leicester. The hotel is known for its value for money and to ensure we provide the best possible service. Located less then a mile away from the city centre it makes the hotel a prime location for guests visiting Leicester. Offering: restaurant, Wi-Fi and FREE parking, I am glad to read we met your expectations and although you will not be visiting us again in Leicester I am sure our Hotels in the UK will be of great value, should you wish to stay there. Kind Regards

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
The reception staff tried to tell me that I was responsible for her lack of information. I booked an accessible room on Hotels.com website but they did not pass that information on. The reception staff seemed to think I should have rrung the hotel to Inform them. Why use hotel.com and then ring the hotel? Quicker to book direct. Room was changed grudgingly. Clean comfortable and easy access to city centre very good for theatres short walk. 6/03/2020.
Stayed 2 nights in Mar 2020
Response from Amber on 13 Mar 2020
Dear guest, Thank you for taking the time to leave a review. I am sorry to hear that you experienced some issues with the room type on check in. We ask that guests contact us directly if they require an accessible room to prevent situations such as this, as online you cannot book an accessible room, this has to be specifically allocated by reception staff at the hotel. Guests' are responsible for their own reservation and we always say that contacting the hotel directly is the best way to communicate so that there is no misunderstanding and we can ensure a smooth check-in process. We appreciate your feedback and we hope this does not put you off from staying in the future. Kind regards, Amber, F Reception team.

2/10 Terrible

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Amber on 13 Mar 2020
Dear guest, Thank you for your 2 out of 10 rating. Kind regards, Amber, F Reception team.

2/10 Terrible

Faatimah

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst experience ever!!!
I was looking foward to staying at this hotel as i had heard good reviews.. the first night we stayed the room and sheets were soo dusty i got an immediate reaction on my skin it went red and blotchyy and very itchyy we asked for the room to be changed but were told there are no more rooms available and they just gave us new sheets but the second night was still the same i would never stay at this hotel again worst experience ever!!!!
Stayed 2 nights in Feb 2020
Response from Amber on 13 Mar 2020
Dear guest, Thank you for taking the time to leave a review. I am sorry to read that you were disappointed by your recent visit. On this occasion the staff member informed you that all of the bed linen is cleaned by a company external to the hotel and that all of the sheets would be the same as they are all cleaned in the same chemicals. You were also informed that this is why we would not be changing your room as it would not benefit yourself however you insisted on new sheets, which were provided for you. We appreciate your feedback and we hope you had a lovely time in Leicester. Kind regards, Amber, F Reception team.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Amber on 13 Mar 2020
Dear guest, Thank you for the 10 out of 10 score! Kind regards, Amber, F Reception team.

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2020
Response from Amber on 13 Mar 2020
Dear guest, Thank you for the 6 out of 10 rating! Kind regards, Amber, F Reception team.

8/10 Good

Helen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Amber on 27 Feb 2020
Dear guest, Thank you for the 8 out of 10 rating. We hope to see you again soon. Kind regards, Amber, F Reception team.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT HOTEL!!!
EXCELLENT HOTEL!!! Everything near by 10/10
Stayed 2 nights in Jan 2020
Response from Amber on 25 Feb 2020
Dear guest, Thank you for taking the time to leave a review. We are pleased to see that you had such a great time with us, thank you for the excellent score! It is great to read that you could take advantage of our prime location. We really appreciate your feedback and we hope to see you again soon. Kind regards, Amber, F Reception team.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT HOTEL
EXCELLENT HOTEL!!! Everything near by 10/10
Stayed 4 nights in Jan 2020
Response from Amber on 25 Feb 2020
Dear guest, Thank you for taking the time to leave a review. We are pleased to see that you had such a great time with us, thank you for the excellent score! It is great to read that you could take advantage of our prime location. We really appreciate your feedback and we hope to see you again soon. Kind regards, Amber, F Reception team.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT HOTEL
EXCELLENT HOTEL!!! Everything near by 10/10
Stayed 6 nights in Jan 2020
Response from Amber on 25 Feb 2020
Dear guest, Thank you for taking the time to leave a review. We are pleased to see that you had such a great time with us, thank you for the excellent score! It is great to read that you could take advantage of our prime location. We really appreciate your feedback and we hope to see you again soon. Kind regards, Amber, F Reception team.

4/10 Poor

Stephania

Disliked: Staff & service, property conditions & facilities
Disappointed
Disappointed with hotel and facilities. The car park is small so very lucky if you find a space. Early saver meals not available even though advertised. Wi-Fi cost me £3 haven’t had to pay for Wi-Fi in years. Mattress well more like a dogs bed. Paper cups in the room, really can’t we be trusted with mugs. Good location though and next to an interesting International supermarket which opens till, well midnight at least. Leicester is great for shopping
Stayed 1 night in Jan 2020
Response from Deputy General Manager on 5 Feb 2020
Dear Guest, Thank you for taking the time in writing a review of Hotel Campanile Leicester. Dissapointing we did not meet your expectations on this occasion. Kind Regards Waqas A, Deputy General Manager

8/10 Good

Aatiqua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Deputy General Manager on 5 Feb 2020
Dear Guest Thank you for rating Hotel Campanile Leicester. Kind Regards Waqas A, Deputy General Manager

8/10 Good

Syed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Niceclean rooms refreshed daily.
Stayed 2 nights in Jan 2020
Response from Deputy General Manager on 5 Feb 2020
Dear Guest Thank you for rating Hotel Campanile Leicester. Kind Regards Waqas A, Deputy General Manager

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Amber on 8 Jan 2020
Dear guest, Thank you for your 1/5 rating. Kind regards, Amber, F Reception team.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Fine hotel, odd part of the city.
This hotel is near the ring road, but in a bit of an out of the way part of town. I stayed here for the Leicester football match though and it was fine. Normal sized rooms, absolute belter of a shower. Absoultely what you would expect out of this price point.
Stayed 1 night in Dec 2019
Response from Amber on 8 Jan 2020
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. We are ideally situated beside the main motorways and only a short distance from the city centre, I’m pleased you could take advantage of this We appreciate your feedback, and we hope you choose to stay with us again in future. Kind regards, Amber, F Reception team.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
On arrival at check-in after a long drive, we were bombarded with the rules and information with not even 'welcome - have you had a good journey?'. Later that evening we went to have a drink at the bar but the barmaid was outside having a ciggie so we gave up. Our room was stifling hot and remained so even with the radiator turned off and the window open. The mattress was old and uncomfortable and we didn't sleep well either night. The second evening we tried the bar again and found two residents drunk and asleep at their table. Ordered two gin and tonics which were served in half pint glasses without ice. However, it was cheap and close to the venue we were visiting which was handy, but other than that, not a particularly pleasant stay.
Stayed 2 nights in Dec 2019
Response from Amber on 8 Jan 2020
Dear Guest, Thank you for taking the time to leave your review. I am saddened to hear your stay with us was not to your liking. I’m sorry the room didn’t meet your expectations. I will pick up the issues mentioned with our House Keeping supervisor to conduct retraining where required. We do have fans available to collect at reception, please feel free to request one on your next visit. I would like to apologize to you for not meeting your expectations on this occasion. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Kind regards, Amber, F Reception team.

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Amber on 2 Jan 2020
Dear guest, Thank you for your 8/10 rating. Kind regards, Amber, F Reception team.

6/10 Okay

Verified traveller

Business traveller
Disliked: Room comfort
Vry nice and friendly staff. Noise from the main road outside was very load . No secondary glazing to minimize it .
Stayed 4 nights in Dec 2019
Response from Amber on 8 Jan 2020
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. I have taken on board your comments about traffic noise through the night. We operate as a 24 hour hotel with a receptionist always on shift to make sure the hotel is safe and protected. As we are situated on an estate we do get traffic passing to surrounding businesses at all times of the day/night. I do hope this has not put you off from staying again in the future. Kind regards, Amber, F Reception team.

10/10 Excellent

Namuun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Amber on 2 Jan 2020
Dear guest, Thank you for your 6/10 rating. Kind regards, Amber, F Reception team.

6/10 Okay

andrew

Travelled with family
Stayed 1 night in Dec 2019
Response from Amber on 2 Jan 2020
Dear guest, Thank you for your 6/10 rating. Kind regards, Amber, F Reception team.

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019
Response from Amber on 2 Jan 2020
Dear guest, Thank you for your 6/10 rating. Kind regards, Amber, F Reception team.

10/10 Excellent

Inderjit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Amber on 4 Dec 2019
Dear guest, Thank you for your 10 out of 10 rating. Kind regards, Amber, F Reception team.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Amber on 4 Dec 2019
Dear guest, Thank you for your 8 out of 10 rating. Kind regards, Amber, F Reception team.

6/10 Okay

Davy

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019
Response from Amber on 4 Dec 2019
Dear guest, Thank you for your 6 out of 10 rating. Kind regards, Amber, F Reception team.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good stay As expected
Stayed 1 night in Nov 2019
Response from Amber on 4 Dec 2019
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. I was delighted to read your review and was pleased that you had a pleasant stay with us. Thank you for the excellent score! Kind regards, Amber, F Reception team.

6/10 Okay

Ramalingam

Business traveller
Liked: Staff & service
The accommodation could be better and cleaner. Overall I wouldn't mind staying there again. worth the money.
Stayed 3 nights in Nov 2019
Response from Amber on 4 Dec 2019
Dear Guest, Thank you for choosing the Campanile Leicester Hotel and for taking the time to provide feedback about your experience. We pride ourselves on being value for money and do everything we can to ensure every guest has an exceptional experience with us. Kind regards, Amber, F Reception team.

8/10 Good

karia

Liked: Cleanliness, property conditions & facilities, room comfort
Not. Fair. Had to pay. Supplement. For. Wi fi
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Situation of the hotel is superb, easy walking into city centre and up to the golden mile in the opposite direction. We went to celebrate Diwali. Main receptionist was excellent really effective in what she did. Disappointed that the young girl on reception in the morning didn’t have a clue about anything. Couldn’t sort out a key to the adjoining rooms and then tried to re-charge us for breakfast that we already paid for. So overall nice enough place so basic and simple could be a little cleaner especially around the bar area. Be prepared it’s a pet friendly hotel which we had not realised so a few barking dogs. But overall a good budget stay.
Stayed 2 nights in Oct 2019
Response from Amber on 30 Oct 2019
Dear guest, Thank you for taking the time to leave a review. It is great to read that you enjoyed your stay with us due to our prime location and helpful staff. All our reception staff are well trained and well versed in their job roles, unfortunately human error can happen which I am sure you understand. We appreciate your feedback and we hope to see you again soon. Kind regards, Amber, F Reception team.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Amber on 4 Dec 2019
Dear guest, Thank you for your 8 out of 10 rating. Kind regards, Amber, F Reception team.

8/10 Good

Ria

Liked: Cleanliness, staff & service
Staff all lovely and friendly. Accommodation was fine. The rooms basic but perfect for what we needed. Bed will need a new mattress soon as you could feel the springs. Also the bed on wheels, so kept moving. Tv was shockingly rubbish, most of the time we had no signal on all channels. And had to pay for WiFi which was just as bad as the Tv. Location to the centre was good. And Parking was fab. Finding the hotel via sat nav caused a little issue - we couldn’t find it. But the staff were helpful in guiding us.
Stayed 3 nights in Oct 2019
Response from Amber on 4 Dec 2019
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. Our team is passionate about great customer service and work really hard to achieve this. I am thrilled to hear they delivered throughout your stay with us. I am sorry to hear that there were some elements of your stay that detracted from your overall enjoyment. Your concerns have been forwarded to the relevant heads of departments to investigate and action. Kind regards, Amber, F Reception team.

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic staff, couldn't do enough for you really made our stay pleasant and comfortable
Stayed 2 nights in Oct 2019
Response from Amber on 29 Oct 2019
Dear guest, Thank you for taking the time to leave a review. We are extremely pleased to read that you had a pleasant and comfortable stay. Our staff strive to give every guest the best customer service possible and I am thrilled to hear that they delivered on this during your stay. We appreciate your feedback, and we hope to see you again soon. Kind regards, Amber, F Reception team.

6/10 Okay

Munir

Stayed 2 nights in Oct 2019

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We went for a weekend to incorporate the King Richard museum and a football Match.Had a very enjoyable stay very clean and friendly, breakfast was excellent Value. The proximity to the centre was an easy walk away.
Stayed 2 nights in Oct 2019
Response from Amber on 28 Oct 2019
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us, due to our clean rooms and friendly staff. We pride ourselves on our breakfast. I’m thrilled to hear you enjoyed it! Kind regards, Amber, F Reception team.

8/10 Good

Dan

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Amber on 28 Oct 2019
Dear guest, Thank you for your 8 out of 10 rating. Kind regards, Amber, F Reception team.

10/10 Excellent

Saboor

Stayed 2 nights in Oct 2019

10/10 Excellent

Saboor

Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2019
Response from Amber on 12 Oct 2019
Dear guest, Thank you for your 5 star rating. Kind regards, Amber, F Reception team.

6/10 Okay

Carol

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Very Meh
Meh room with no pictures on wall. Bed sagged in middle. Carpark tiny. Very basic.
Stayed 2 nights in Oct 2019
Response from Amber on 12 Oct 2019
Dear Guest, Thank you for choosing the Campanile Leicester Hotel and for taking the time to provide feedback about your experience. I’m sorry the room didn’t meet your expectations. I will pick up the issues mentioned with our House Keeping supervisor to conduct retraining where required. Kind regards, Amber, F Reception team.

6/10 Okay

Erin

Stayed 1 night in Oct 2019

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Amber on 12 Oct 2019
Dear guest, Thank you for your excellent rating. Kind regards, Amber, F Reception team.

8/10 Good

Sacha

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Bed was extremely uncomfortable and the sink in the bathroom was smashed. Didn’t provide much toilet roll and therefore was left with none.
Stayed 1 night in Sep 2019
Response from Amber on 12 Oct 2019
Dear Guest, Thank you for taking the time to leave your review. I am saddened to hear your stay with us was not to your liking. I would like to apologize to you for not meeting your expectations on this occasion. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Kind regards, Amber, F Reception team.

8/10 Good

Verified traveller

Liked: Staff & service
I cancelled by booking 1 week before arrival using the company contact page. For some reason Campanile Leicester did not receive the cancellation notice and charged the full amount to my bank account. I rang them to ask them to refund the money but was informed that they would charge me for one night as a "no show". The difference was credited to my account 2 days later.
Stayed 3 nights in Sep 2019

6/10 Okay

Raheel

Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel, but in the wrong area..staff lovely, very clean ,shower amazing
Stayed 1 night in Sep 2019
Response from Amber on 23 Sept 2019
Dear guest, Thank you for taking the time to leave a review. It is great to read that you enjoyed your stay due to our lovely staff and clean rooms. We appreciate all of our guest feedback, and we hope to accommodate you in the near future. Kind regards, Amber, F Reception team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Amber on 23 Sept 2019
Dear guest, I am pleased that you had a pleasant stay with us. Thank you for the excellent score! Kind regards, Amber, F Reception team.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, staff helpful and comfortable bed. What more can I say!
Stayed 1 night in Aug 2019
Response from Amber on 23 Sept 2019
Dear guest, I was delighted to read your review and was pleased that you had a pleasant stay with us. Thank you for the excellent score! Kind regards, Amber, F Reception team.

6/10 Okay

Emma

Liked: Staff & service
Disliked: Room comfort
Great for one night, but definitely no more!
We were only staying for one night which is good because the room had no air-con and it was very hot! The walls are also thin and the people next door sounded like they were having a party. The shower was powerful and warm but the plug was full of dirt and gunk which meant the water took forever to drain away. The TV remote was a bit slow and only worked 10% of the time. There were also a significant lack of plugs in the room. Overall, for one night stay, the price and location is great so you can’t really complain!
Stayed 1 night in Aug 2019
Response from Amber on 23 Sept 2019
Dear Guest, Thank you for choosing the Campanile Leicester Hotel and for taking the time to provide feedback about your experience. We can provide fans at reception upon request as we are aware that the rooms can become warm during the summer months. I am sorry you were disturbed by noise during your stay. We do everything we can to literate to guests the importance of respecting others in surrounding rooms, but unfortunately not everyone adheres to this. We greatly appreciate your feedback and I will pass your comments on to the relevant department to review and act on. We hope you choose to stay with us again. Kind regards, Amber, F Reception team.

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Amber on 23 Sept 2019
Dear Guest. I am pleased that you had a pleasant stay with us. Thank you for the excellent score! Kind regards, Amber, F Reception team.