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Reviews of Charnwood Regency

3.5 out of 5
Charnwood Regency
136 Leicester Road, Loughborough, England

Reviews

7.6

Good

Rating 10 - Excellent. 34 out of 109 reviews" "
Rating 8 - Good. 42 out of 109 reviews" "
Rating 6 - Okay. 16 out of 109 reviews" "
Rating 4 - Poor. 11 out of 109 reviews" "
Rating 2 - Terrible. 6 out of 109 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A warm and comfortable guest house, the staff were welcoming and helpful. A perfect place for my overnight stay in Loughborough.
Stayed 1 night in Dec 2023

4/10 Poor

Navdeep

Liked: Staff & service
Disliked: Property conditions & facilities
Can do with new carpet
Stayed 1 night in Nov 2023
Response from Regency House on 29 Nov 2023
Dear Guest,Thank you for your review. We feel the score and feedback is unfair considering you were in a room which was refurbished only six months ago with a brand new hard wearing carpet and was decorated to a high spec. Thank you again for your feedback.

10/10 Excellent

Jennifer

Stayed 1 night in Oct 2023
Response from Regency Team on 2 Nov 2023
Thank you so much for your positive feedback. We look forward to seeing you again soon!Regards,Regency Team

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Regency Team on 2 Nov 2023
Thank you so much for your positive feedback! We look forward to seeing you again soon. Regards,Regency Team

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely B&B. Would recommend as a place to stay.
Stayed 1 night in Sep 2023
Response from Regency Team on 29 Sept 2023
Thank you so much for your positive feedback! We are glad you had a pleasant stay. We look forward to seeing you soon!

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Regency Team on 30 Aug 2023
Thank you for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Party layover!
Good location, good parking, comfortable bed and excellent cooked breakfast.
Stayed 1 night in Jul 2023
Response from Regency Team on 30 Aug 2023
Thank you so much for your kind feedback. We look forward to seeing you again!

6/10 Okay

Plo

Liked: Cleanliness
room large but very sparsely furnished. A chair to sit on, at least, would have been nice. No toiletries, just handwash from Tescos. Shower OK but took me a while to work out how to adjust it
Stayed 1 night in Jul 2023
Response from Regency Team on 30 Aug 2023
Dear Guest,thank you for your feedback. The room had recently been renovated and this was an oversight. We have taken your feedback onboard.We look forward to seeing you again.

8/10 Good

Nicholas

Stayed 3 nights in Jul 2023
Response from Regency Team on 30 Aug 2023
Thank you for your positive score. We look forward to seeing you again!

8/10 Good

Francis

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

4/10 Poor

EMILENE

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a good experience
The room is old, the toilet is new but was not clean. The mattress is very uncomfortable and the noise of the road comes straight to the room where I was.
Stayed 1 night in Mar 2020
Response from Charnwood Regency on 5 Mar 2020
Thank you for your response. The property has been taken over by new management only 2 months ago who are working on upgrading all the bedrooms and bathrooms. We apologise if you found the mattress uncomfortable but this is down to individual preference. Again apologies if there was noise from the road. We are set back from the main road, but we appreciate noise can travel.

4/10 Poor

Lesley

Business traveller
Disliked: Property conditions & facilities, room comfort
Basic & dated decor, room a bit cold but clean - not convinced sheets were fresh on the beds. Showers dreadful -
Stayed 1 night in Feb 2020
Response from CRT on 26 Feb 2020
Dear Guest Thank you for your feedback. The company has recently been taken over by new management who are working their way through the guesthouse to refurbish the rooms. Please be assured we take cleanliness very seriously and all bedding/towels are changed for arrivals. Thank you for commenting the room was clean. Regards, Charnwood Regency Team

6/10 Okay

John

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
good points bad points.
The hosts were very good but room service happened once in a week so towels were damp as heating was intermittent and cold in room. No signal for tv so had 2 channels for the week. Plus points, small bar, good hosts, good parking.
Stayed 4 nights in Feb 2020
Response from Charnwood Regency team on 23 Feb 2020
Dear Guest, Thank you for your review. We apologise if you did not receive housekeeping every day as this is a daily service. This has been fed back to the housekeeping manager. Unfortunately it has been exceptionally cold this week and we do provide extra heaters if required. The new management will be installing these in all the rooms as they are continued to be refurbished. Apologies if there was an issue with the television signal. Had the staff been notified we would have had our maintenance team resolve this for you straight away. It has now been fixed since your in house feedback. Thank you again for your comments and we hope to welcome you again. Regards, Charnwood Regency Team.

4/10 Poor

Madeline

Disliked: Property conditions & facilities, room comfort
Disappointed
Very uncomfortable bed and pillows, door handle was broken, radiator valve was broken, bathroom was so tiny with a bi fold door that met with the sink as so small and you couldn’t even close as it was too big for the frame which is not ideal when sharing a room! If you are a little overweight even you could not use this bathroom..The wardrobe was hard to access as it opened over the dresser that had the tea tray and tv on so not really useable! Also Most of the milk cartons were soured.. It was advertised on their site as bed & breakfast and ticked with available along with WiFi, and parking so it seemed it was a part of the package... It’s not so don’t be fooled like us! The diner and lounge look good as in an updated extension but the rooms are old and dated & you can smell the food being cooked in the room!
Stayed 1 night in Feb 2020
Response from Charnwood Regency Guesthouse on 21 Feb 2020
Dear Guest, Thank you for your feedback. We apologise if you were not entirely happy with your stay. The guesthouse is under new management, which is on the website as well as in front of the building. The management are renovating the rooms and have taken your comments on board. So thank you once again. Breakfast is available at the guesthouse, but this is not included in the online price. Again apologies that Hotels.com have not made this clear enough. As the breakfast room is in the centre of the property the smell of food is likely to travel, but again apologies if this caused an inconvenience to you. Regards, Charnwood Regency Team

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from CRT on 26 Feb 2020
Thank you for your feedback. Charnwood Regency Guest House. Regards, Nisha

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed and room. En suite very good and staff very obliging and friendly.
Stayed 1 night in Dec 2019
Response from CRT on 22 Dec 2019
Dear Guest, Thank you for your feedback. The staff here at the Charnwood Regency are also thankful for your positive comments on their manners and service. We look forward to welcoming you again soon. Regards Charnwood Regency Team

6/10 Okay

Tony

Business traveller
Liked: Cleanliness, staff & service
Average Hotel - Good Price
The hotel is situated just off a busy road and a little bit noisy, although I had no trouble sleeping. The room itself was big and had a large double bed, however the bathroom is very small. There was no plug in the sink and a broken handle on a drawer. The room was cold as the central heating wasn't on all the time.
Stayed 2 nights in Nov 2019
Response from Charnwood regency team on 5 Dec 2019
Dear Guest, Thank you for your feedback. We have taken on board your comments. We apologise for the heating fluctuating. This was down to a gas safety check done on the boiler system earlier in the day and the engineer did not turn the valve back to its correct position. Again thank you for your feedback. Kind regards, Charnwood Regency Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located close to centre. Spacious rooms. Free parking. Comfy bed.
Stayed 1 night in Nov 2019
Response from CRT on 11 Dec 2019
Thank you for your positive feedback. We look forward to seeing you soon. Regards, Charnwood Regency Team

8/10 Good

Julie

Liked: Cleanliness, staff & service, room comfort
Great dog friendly Guest house
Great price and really helped that it was pet-friendly, good that the room was separate to the hotel for the dog
Stayed 1 night in Nov 2019
Response from Charnwood Regency Team on 20 Nov 2019
Thank you very much for your feedback. We hope to welcome you again in the future. Regards, Charnwood Regency Team

10/10 Excellent

Liana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service and the room was great. Will be staying again
Stayed 2 nights in Oct 2019
Response from Charnwood Regency Team on 24 Oct 2019
Thank you for your positive feedback. We look forward to seeing you again. Charnwood Regency Team

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness
Good off road parking, and friendly service. Te breakfast was very good.
Stayed 1 night in Oct 2019
Response from Charnwood regency team on 20 Nov 2019
Thank you for your feedback. We hope to welcome you again in the near future. Best wishes, Charnwood Regency Team

10/10 Excellent

Simon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GCR Steam Gala Visit
The hotel was very clean, good size room with a large bed. Easy to find with a decent car parking area, would recommend.
Stayed 1 night in Oct 2019

10/10 Excellent

Caroline

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything ok but could not get shower to work
Stayed 1 night in Oct 2019

4/10 Poor

iktaew, Kuala Lumpur

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Old hotel in dire need of renovation, bar is not open staff, what staff?? Only met 2 persons during my entire stay!!
Stayed 5 nights in Sep 2019

8/10 Good

Adrian

Stayed 2 nights in Sep 2019

10/10 Excellent

Lyndsey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
I had a great stay here at the Charnwood regency. The room was spotless and very comfortable, I had a great quiet sleep. Shower room and WC very good, good pressure in the shower, could not fault the room. Proper size cups for tea making was appreciated. The hotel itself is clean and very well cared for and has a relaxing calm ambience. Did not have breakfast so cannot comment but the tables laid out for breakfast service looked great. Would not hesitate to stay again.
Stayed 2 nights in Sep 2019

10/10 Excellent

Stella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed here the night before attending university open day. Lovely hotel, very friendly and charming host. Rooms were very clean and beds comfortable. Shower could do with an upgrade, but this didn't detract from our comfort. We were even allowed to leave out car in the carpark the following day while we visited Loughborough uni. Would definitely use this hotel again.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and professional. Room was airy and comfortable.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Great hotel for the price. Thought they had given me the wrong room to begin, it was that good. Only marked it down a little as I did request a quiet room as I needed to sleep during the day and this was disturbed by noisy children playing outside the bedroom door. I still recommend it though and would be happy to use it again.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Simple and hospital. Problem with WIFI. Very easy to reac it.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are large and spacious. Would have liked the bar to be open. Breakfast was delicious as well.
Stayed 2 nights in Aug 2019

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break meeting family.
We had one overnight stay to meet my brother and his wife, the next day. We arrived and Matt was the person who greeted us and looked after our needs throughout our stay. He was very helpful and offered us a complimentary drink as the weather was very hot. The room was as requested, at the rear, very clean spacious and comfortable. We had a lovely breakfast with plenty of options to choose from. All in all we will definitely use this property again when we stay in the area next time. We were very impressed with our experience and would recommend this B and B to friends and family.
Stayed 1 night in Aug 2019

10/10 Excellent

Roz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice room with comfortable bed. So peaceful here with a shop and petrol station just a few minutes away. Friendly staff
Stayed 1 night in Aug 2019

10/10 Excellent

Rosslyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service
The property went into receivership and booking canceled
Stayed 1 night in Jul 2019

2/10 Terrible

Martin

Disliked: Staff & service, property conditions & facilities, room comfort
DO NOT STAY AT THIS HOTEL!
We stayed here for 2 nights & had 3 different rooms. We had to look for someone to book in with. When we found someone we weren’t expected & didn’t have our details. It was only when he checked his phone that he found our booking. We were told there wasn’t any Wi-Fi even though we were told there was free Wi-Fi. The 1st night we found that our room had no hot water. At first there was no-one to complain to. We finally found a staff member who told us 1 of the hotel’s boilers was broken which also supplied hot water to the kitchen. At 21.40 we moved to a room which had hot water but no working TV. Next morning we complained about the TV. We found a note in our room that the TV had been fixed. Now there were only 3 channels. Again we could only find 1 person. Tried to fix the television after nearly an hour he wasn’t able to & we had to change rooms again. Our third room in two nights. The third room had a working TV & hot water though a tiny bathroom & the shower’s controls were so awkward that it was easy to scald yourself. The room had bedside lights but there was no way to turn them on we couldn't find any switch for them. No room had any of the advertised toiletries. On our last morning we complained to the manager who had booked us in when we arrived. We’re disgusted that we’d had three different rooms in only two nights. We have stayed in budget hotels with better service. The manager apologised & said he’d arrange a partial refund for us 2 weeks later & not contacted.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019

2/10 Terrible

Caitlin

Stayed 1 night in Jul 2019

8/10 Good

Tim

Liked: Cleanliness, staff & service, room comfort
Two night stay
Very nice place to stay, good food and comfortable.
Stayed 2 nights in Jul 2019

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was what we needed
Everything was smooth where checking in was concerned. We loved that our room was very close to where the car was since we had woken up a little late. Definitely a bonus for us. And no stairs!!
Stayed 1 night in Jun 2019

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed to visit the local university. Lovely people who run this little hotel. The main bar area and lounge is beautiful but the bedrooms and dining area doesn’t quite live up to this great first impression. Would stay again though and hope the owners go on to renovate every room. Special mention to Matt in the kitchen as he was on duty when we came back after dinner and found a hairdryer for us.
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness
This hotel went into official receivership before our visit and your sophisticated computer systems failed to pick up that we had booked accommodation for 8th June. We’re it not for an email from the official receiver we would have been stranded if left to your totally inadequate customer services
Stayed 1 night in Jun 2019

6/10 Okay

Carl

Disliked: Room comfort
Tried to give me a single when I’d booked & paid for a double, even asked me how much I’d paid for my booking, trying to catch me out?! I spent another 3 weeks in the area working, and stayed elsewhere - even the travelodge in the centre was cheaper and to a much better standard
Stayed 3 nights in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Clean and comfortable
Very clean and comfortable. Staff polite. A few loose ends here and there in the room. Public areas more recently renovated. Didn't have food so can't comment. Check how to get back in before you leave for the day...it wasn't obvious at 10pm!
Stayed 1 night in May 2019

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service and room
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Outside room ideal when you take your dog away. Right near the town centre
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019