Ratings based on 868 verified reviews

3.5 out of 5
80% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Posted 8 Oct 2019
Comment from Hotel Management
12 Oct 2019 by Amber, Hotel Management
Dear guest, Thank you for your 5 star rating. Kind regards, Amber, F Reception team.
5 out of 5
by a verified traveller

Posted 29 Aug 2019
Good location, staff helpful and comfortable bed. What more can I say!
Comment from Hotel Management
23 Sep 2019 by Amber, Hotel Management
Dear guest, I was delighted to read your review and was pleased that you had a pleasant stay with us. Thank you for the excellent score! Kind regards, Amber, F Reception team.
3 out of 5
by a verified traveller

Posted 9 Aug 2019
Nothing like as nice as a French Campanille. The whole place was in desperate need of some TLC.
Comment from Hotel Management
23 Sep 2019 by Amber, Hotel Management
Dear Guest, Thank you for taking the time to leave your review. I am saddened to hear your stay with us was not to your liking. I do agree with you that our hotel is in need of a makeover however we try to make up for it with a wonderful team that is always ready to ensure your stay is a good experience. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Kind regards, Amber, F Reception team.
3 out of 5
by a verified traveller

Posted 15 Jul 2019 on Hotels
Comment from Hotel Management
23 Sep 2019 by Amber, Hotel Management
Dear Guest, Thank you for taking the time to leave a review. Kind regards, Amber, F Reception team.
1 out of 5
by a verified traveller

Never again

Posted 11 Jul 2019 on Hotels
Rooms smell, opened the window because it was very hot, wouldn’t close again, room was alongside dual carriageway and noise was really bad. Won’t be staying there again!
Comment from Hotel Management
14 Jul 2019 by Reception team., Hotel Management
Dear guest, Thank you for leaving a review. We are sorry to hear that you did not enjoy your stay with us on this occasion, due to the traffic noise and warm room. We always advise our guests that if they encounter any problems with the room, to speak to us at reception so that we may assist you. However I will pass your comments on to the relevant departments so that we may improve in the future. Kind regards
3 out of 5
by a verified traveller

Posted 8 Jul 2019 on Ebookers
Rooms are a bit squalid lacking in proper ventilation and beds are small & uncomfortable. What is lacking with the room is made up by the fantastic cooked full english breakfast 😀
Comment from Hotel Management
14 Jul 2019 by Reception team., Hotel Management
Dear guest, Thank you for leaving a review. We are disappointed to hear that you found the bed to be uncomfortable, and this reduced the quality of your stay with us. However it is great to hear that you enjoyed our cooked breakfast. I will pass your comments on to the relevant departments. Kind regards,
2 out of 5
by a verified traveller

Meh

Posted 5 Jul 2019 on Hotels
Had to move rooms because there was obvious cigarette smoke in the room. Moved with no issue. Room was dirty. Room could use painting but it was alright
Comment from Hotel Management
14 Jul 2019 by Reception team., Hotel Management
Dear guest, Thank you for leaving a review. We are sorry to hear that you experienced some issues with the room regarding cigarette smoke. I will pass your comments on to the relevant departments so that we can improve for the future. Kind regards,
5 out of 5
by a verified traveller

Posted 5 Jul 2019
Comfy bed, extra tea coffe milk whenever you want it
Comment from Hotel Management
14 Jul 2019 by Reception team., Hotel Management
Dear guest, Thank you for leaving a review of your stay. We appreciate your comments and we hope you choose to stay with us again in future. Kind regards,
5 out of 5
by a verified traveller

Posted 30 Jun 2019 on Hotels
Comment from Hotel Management
23 Sep 2019 by Amber, Hotel Management
Dear Guest, I am pleased that you had a pleasant stay with us. Thank you for the excellent score! Kind regards, Amber, F Reception team.
3 out of 5
by a verified traveller

Business travel

Posted 29 Jun 2019 on Hotels
Ideal location for where I was working Good value for money Decoration a little tired Staff were excellent and helpful Breakfast was excellent and served early from 6:30am
Comment from Hotel Management
14 Jul 2019 by Reception team., Hotel Management
Dear guest, Thank you for leaving a review. We are pleased to hear that you enjoyed our breakfast, and that you found our staff to be helpful during your stay. We hope to see you again in future. Kind regards,