Exterior

Reviews of Best Western Plus Deridder Inn & Suites

2.5 out of 5
Best Western Plus Deridder Inn & Suites
1055 N Pine Street, DeRidder, LA

Reviews

8.6

Excellent

Rating 10 - Excellent. 121 out of 232 reviews" "
Rating 8 - Good. 73 out of 232 reviews" "
Rating 6 - Okay. 25 out of 232 reviews" "
Rating 4 - Poor. 3 out of 232 reviews" "
Rating 2 - Terrible. 10 out of 232 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

TaNeyshia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Deridder is a small town and the hotel sat right in the middle of the main road to where you could walk to food, Walmart etc. Very clean and excellent staff!
Stayed 4 nights in Mar 2024
Response from Hotel General Manager on 14 Apr 2024
Thank you for your kind review of our Best Western Plus Inn & Suites in DeRidder, LA! We're delighted to hear that you found our hotel to be well-appointed and that our location made it convenient for you to access nearby amenities.Our team works hard to ensure that every guest has a comfortable and enjoyable stay, so it's wonderful to hear that our staff exceeded your expectations. We greatly appreciate your recognition of their efforts.If your travels bring you back to Deridder, we would be honored to welcome you back to our hotel.

8/10 Good

Maren

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel General Manager on 14 Apr 2024
Thank you for choosing to be our guest and for letting us know by your rating that you were generally pleased with the visit that you made to our property. This was wonderful to learn about and we hope your travels will bring you back this way again soon. Our team is already looking forward to welcoming you back for another excellent experience!

6/10 Okay

Jannell

Liked: Cleanliness, staff & service, property conditions & facilities
Property is lacking with reasonable breakfast hours. They close breakfast at 9 am. Insane! People are on vacation & sleep in. Plus, housekeeping starts coming around to rooms at 8 am. WTH! There are no signs to put on doors to avoid them knocking loudly & walking in. Save the planet & only come in at checkout & when requested like other hotels.
Stayed 2 nights in Mar 2024
Response from Hotel General Manager on 14 Apr 2024
Thank you for taking the time to provide feedback about your recent stay with us. We apologize for any inconvenience caused by our breakfast hours and housekeeping procedures not meeting your expectations.We understand that many of our guests are on vacation and may prefer to sleep in. We will certainly take your feedback into consideration and discuss the possibility of extending our breakfast hours to better accommodate our guests' schedules. Additionally, we apologize for any disturbance caused by housekeeping knocking on doors early in the morning. We will review our housekeeping procedures and ensure that appropriate signage is provided for guests who wish to avoid early morning interruptions.Please know that your feedback is valuable to us, and we appreciate the opportunity to improve our services. We hope to have the chance to welcome you back in the future and provide you with a more enjoyable stay.

8/10 Good

Larry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from Hotel General Manager on 10 Mar 2024
Thank you, Larry, for letting us know that you enjoyed the experience that you had at our property. We are delighted to have had you here and we hope you'll be confident in returning again in the future. Do be sure to let our staff know what we can do to ensure that we earn a full 5-star rating from you following your next stay.

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick efficient check in clean room and convenient location
Stayed 1 night in Jan 2024
Response from Hotel General Manager on 27 Jan 2024
Thank you for your wonderful feedback! We're thrilled to hear that you had a quick, efficient check-in, found your room clean, and enjoyed the convenient location at the Best Western Plus DeRidder Inn & Suites.Receiving a 5-star rating is truly appreciated, and we're delighted that we could provide you with a positive experience. If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to share them with us when you next arrive to check in.We look forward to welcoming you back for another excellent stay. Thank you for choosing Best Western Plus!

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Hotel General Manager on 24 Dec 2023
Thank you for the perfect rating of our Best Western Plus DeRidder Inn & Suites here on Hotels.com! We loved having you as our guest and hope to see you again soon for another fantastic stay.

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel in DeRidder
The staff was very attentive, the service was very good, the room and hotel in general were very clean and in good condition.
Stayed 2 nights in Oct 2023
Response from Hotel General Manager on 4 Nov 2023
Thank you for sharing your experience at our hotel in DeRidder. We're delighted to hear that you found it to be a good hotel and that you had a positive experience during your stay.It's wonderful to know that the staff was attentive, the service was very good, and the room, as well as the hotel in general, were clean and in good condition. Your feedback reinforces our commitment to providing a comfortable and enjoyable stay for our guests.If there's anything more you'd like to share or if you have any specific preferences for your next visit, please don't hesitate to let us know what you require when you arrive. Thank you for choosing our hotel, and we look forward to serving you again in the future.

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Hotel General Manager on 4 Nov 2023
Thank you, Timothy, for the perfect rating that you've left for us on Hotels.com . We appreciate it and look forward to serving you again soon!

10/10 Excellent

Gil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice and professional. The room was clean and a good breakfast.
Stayed 1 night in Oct 2023
Response from Hotel General Manager on 4 Nov 2023
Thank you for sharing your wonderful experience during your stay at the Best Western Plus DeRidder Inn & Suites. We're delighted to hear that everyone was very nice and professional, and that you found the room clean and enjoyed a good breakfast.Receiving your 5-star review is greatly appreciated, and we're pleased to have met your expectations in service and accommodations.If you have any specific preferences or requests for your next visit, please don't hesitate to let us know what you require when you're next here. Thank you for choosing our hotel, and we look forward to providing you with another excellent experience on your next stay.

8/10 Good

Amanda

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Hotel General Manager on 23 Oct 2023
Thank you for leaving a good overall rating for our hotel in this Expedia review. We're happy to know that you enjoyed the time that you spent at our Best Western Plus DeRidder Inn & Suites and we hope that we'll see you back again soon. Do be sure to let us know what we can do to make certain that your next experience is one that's worthy of a full 5-star rating.

6/10 Okay

John

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
no vending machine for drinks Debris pile form the Reno is hilarious what a joke beer cans tile cut offs
Stayed 1 night in Oct 2023
Response from Hotel General Manager on 14 Oct 2023
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We genuinely appreciate your input as it helps us improve the overall guest experience.We apologize for the inconvenience you encountered due to the absence of a vending machine for drinks. We understand that having convenient access to refreshments is important, and your comments will be considered as we continue to enhance our amenities.Regarding the debris pile from the renovation project, we are truly sorry for any inconvenience this may have caused. Renovation projects are necessary to maintain the quality of our facilities, but we strive to minimize any disruptions to our guests during these periods. We will certainly review our renovation processes and make the necessary adjustments to ensure a smoother and more pleasant experience for our valued guests in the future.Your feedback regarding beer cans and tile cut-offs is concerning, and we will investigate this issue to ensure that such items are promptly addressed. Maintaining the cleanliness and appearance of our property is of utmost importance, and we are committed to addressing any lapses in our standards.We value your feedback and hope that you might consider giving us another opportunity to provide you with a more satisfying stay in the future. Our team is dedicated to delivering a comfortable and enjoyable experience to all our guests, and your feedback helps us make necessary improvements.Thank you again for sharing your thoughts, and we look forward to the opportunity to welcome you back and exceed your expectations in the near future.

10/10 Excellent

Jerold

Travelled with family
Stayed 4 nights in Sep 2023
Response from Hotel General Manager on 14 Oct 2023
Thank you, Jerold, for the perfect rating here on Hotels.com! We appreciate that and look forward to continuing to serve you in the future.

10/10 Excellent

Terri

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 2 nights in Aug 2023
Response from Hotel General Manager on 14 Sept 2023
Thank you for taking the time to leave a wonderful 5-star review for Best Western Plus DeRidder Inn & Suites. We are thrilled to hear about your positive experience during your stay with us.Our team is dedicated to providing excellent service, and we're delighted that you found our staff to be very nice. Your kind words serve as motivation for our team to continue delivering exceptional service and comfort to all our guests.We appreciate you choosing us and for sharing your positive comments. We look forward to the opportunity to welcome you back in the future.

10/10 Excellent

Farrah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel General Manager on 14 Sept 2023
We sincerely appreciate your 5-star rating, Farrah! Thank you for choosing to be our guest and for letting us know that you enjoyed your visit here. We were glad to get the chance to serve you and hope we'll see you again soon!

10/10 Excellent

Stevi

Stayed 1 night in Aug 2023
Response from Hotel General Manager on 14 Sept 2023
Stevi, we appreciate your 5-star rating here on Hotels.com. Thank you for letting us know that you had such a great experience at our property. I hope we'll see you again soon for another superb experience.

6/10 Okay

Amy

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hotel General Manager on 27 Aug 2023
Thank you, Amy, for rating our property on Expedia. We appreciated getting the chance to welcome you here and we're glad to know that you found your stay to be acceptable. It will aways be our goal, though, to exceed all of your expectations and I do hope you'll let us know what we can do to achieve this during your next visit. We'd love to see you again soon!

10/10 Excellent

Laurel

Stayed 1 night in Aug 2023
Response from Hotel General Manager on 14 Sept 2023
Thank you, Laurel, for your 5-star rating here on Expedia! We appreciate it and hope to see you again soon.

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice but room didn't have body wash in fixed container in shower. Everything else was excellent.
Stayed 1 night in Aug 2023
Response from Hotel General Manager on 27 Aug 2023
Thank you for taking the time to share your positive feedback about your recent stay with us. We truly appreciate your kind words and are pleased to hear that you had an overall excellent experience.We apologize for the oversight regarding the absence of body wash in a fixed container in your shower. Your feedback is important to us, and we will certainly address this with our housekeeping team to ensure that such details are not missed in the future.We're glad to know that aside from this minor issue, everything else met your expectations and that you enjoyed your stay with us.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Chenita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Hotel General Manager on 2 Aug 2023
Thank you, Chenita, for the 5-star rating of our property here on Expedia! We're glad that you enjoyed your stay and we hope to see you again soon for another superb experience.

10/10 Excellent

Andrew

Stayed 1 night in Jul 2023
Response from Hotel General Manager on 17 Aug 2023
Thank you, Andrew, for the 5-star rating! We appreciate it and look forward to continuing to welcome you to our Best Western Plus DeRidder Inn & Suites hotel whenever you're next in town.

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth your stay
Great place and service
Stayed 1 night in Jun 2023
Response from Hotel General Manager on 8 Jul 2023
Thank you for taking the time to leave such a positive review of your stay at Best Western Plus DeRidder Inn & Suites. We greatly appreciate your 5-star rating and your kind words.We're delighted to hear that you found our hotel to be worth your stay and that you had a great experience with us. Providing excellent service is important to us, and we're glad that our team members exceeded your expectations.We strive to create a comfortable and welcoming environment for all our guests, and we're pleased that you enjoyed your time with us. It's wonderful to know that we could contribute to making your stay a memorable one.Thank you for choosing Best Western Plus DeRidder Inn & Suites. We're grateful for your positive feedback, and we hope to have the pleasure of welcoming you back on your future visits to the area.

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
All around decent stay
Stayed 2 nights in May 2023
Response from Hotel General Manager on 3 Jun 2023
Thank you for choosing to stay at Best Western Plus DeRidder Inn & Suites and for taking the time to share your feedback with us. We appreciate your 4-star review and are glad to hear that you had a decent stay with us.At Best Western Plus DeRidder Inn & Suites, we strive to provide exceptional service and a comfortable experience for all our guests. We are pleased to know that we met your expectations during your recent visit.Your feedback helps us identify areas where we are performing well and areas where we can continue to improve to ensure our guests have an even better experience in the future.We value your patronage and hope to have the pleasure of welcoming you back to our hotel in the near future. Should you have any additional comments or suggestions, please do not hesitate to let our staff know about them during your next visit to our property. Our team is always here to assist you.Thank you again for choosing Best Western Plus DeRidder Inn & Suites. We look forward to serving you again soon.

8/10 Good

John

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Enjoyed our stay
The hotel was in good shape, the outside could use a washing. The room was very clean. The young lady that was checking us in didn’t seem to care if she was there or not. Not very friendly.
Stayed 1 night in Apr 2023
Response from Hotel General Manager on 6 May 2023
Thank you for taking the time to share your feedback on your recent stay at Best Western Plus DeRidder Inn & Suites. We are glad to hear that overall you enjoyed your stay with us and that you found the room to be very clean.We apologize for any inconvenience caused by the exterior of our property not meeting your expectations, and we appreciate your feedback. Please rest assured that we take all guest feedback seriously and will use your comments to improve our facilities and services.We are sorry to hear that your experience with our front desk staff fell short of your expectations. Providing friendly and efficient service to our guests is a top priority for us, and we are disappointed to hear that we fell short in this instance. We will be sure to address this with our team and work to ensure that all of our guests receive a warm welcome and excellent service from our staff.Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back to Best Western Plus DeRidder Inn & Suites in the future.

10/10 Excellent

Chauntice

Stayed 2 nights in Apr 2023
Response from Hotel General Manager on 27 May 2023
Thank you, Chauntice, for your 5-star rating! We appreciate this and hope to have the pleasure of welcoming you back to our Best Western Plus DeRidder Inn & Suites hotel again in the future for another superb stay.

6/10 Okay

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
it was okay
Stayed 1 night in Mar 2023
Response from Hotel General Manager on 18 Mar 2023
Thank you for taking the time to share your feedback about your recent stay at the Best Western Plus DeRidder Inn & Suites. We appreciate your honesty and would like to know more about your experience to help us improve.We apologize that your stay was just "okay," and we would like to learn more about how we could have made your stay better. We strive to provide exceptional service and amenities to all of our guests, and we would like to hear more about how we could improve.If you have any further feedback or suggestions, please do not hesitate to reach out to our staff during your next stay. We appreciate your business and hope to have the opportunity to exceed your expectations during your next visit.

8/10 Good

Tina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Just as expected. Conveniently located next to Walmart. Staff encountered were all friendly. Room was clean and bed comfy.
Stayed 2 nights in Feb 2023
Response from Hotel General Manager on 18 Mar 2023
Thank you for taking the time to leave us a 4-star review for your recent stay at the Best Western Plus DeRidder Inn & Suites. We are pleased to hear that we met your expectations and that you found our hotel's location to be convenient.We are also glad to hear that our staff provided you with friendly service and that you found your room to be clean and comfortable. Our team takes pride in providing exceptional service to all of our guests, and we are happy to hear that we were able to make your stay a comfortable one.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
A little pricey for the room. Front desk service was friendly and efficient. Easy in and out for parking. Several restaurants in nearby area and a Walmart right next door for some essentials.
Stayed 1 night in Feb 2023
Response from Hotel General Manager on 4 Mar 2023
Thank you for taking the time to share your experience at Best Western Plus DeRidder Inn & Suites. We are thrilled to hear that you had a good stay with us, and we appreciate your kind words about our friendly and efficient front desk service. It's also great to know that you found our parking convenient and appreciated the nearby restaurants and Walmart for any essentials you may have needed. We apologize if you felt that the room was a little pricey for your liking. We do our best to provide competitive rates for the high-quality accommodations and amenities that we offer. However, we will certainly keep your feedback in mind as we continue to review our pricing strategies. Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the near future.

10/10 Excellent

Dana, Deridder

Stayed 3 nights in Jan 2023
Response from Hotel General Manager on 28 Nov 2023
Thank you for the 5-star rating that you've left for our Best Western Plus DeRidder Inn & Suites here on Expedia. We appreciate it and hope to see you again soon.

10/10 Excellent

Annacee

Stayed 1 night in Dec 2022

10/10 Excellent

Povilas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truck driver
Amazing, very good breakfast , clean, quiet, staff is very good.
Stayed 1 night in Dec 2022
Response from Hotel General Manager on 7 Jan 2023
Thank you for leaving such kind feedback for our property here on Hotels.com ! We were pleased to have the opportunity to welcome you here and our team members are delighted to have learned of the complete satisfaction that you felt during your visit to our Best Western Plus DeRidder Inn & Suites. We're glad that you made the time to leave your kind remarks and hope that we'll see you back here again very soon for another superb stay.

10/10 Excellent

Robert

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and Clean.
Stayed 1 night in Nov 2022
Response from Hotel General Manager on 5 Dec 2022
We are thrilled to know of the satisfaction that you had with regard to your entire visit to our Best Western Plus DeRidder Inn & Suites hotel. Thank you for the 5-star rating, as well as for mentioning that you were absolutely pleased with the cleanliness and comfort of your accommodations here. We're happy to know that you enjoyed the time that you spent at our property and hope that we will see you back here again soon for another excellent all-around experience!

10/10 Excellent

Kayci

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast attendant was amazing!!! Room was ok a few things could have been cleaner.
Stayed 1 night in Nov 2022
Response from Hotel General Manager on 5 Dec 2022
Thank you for leaving your 5-star feedback for our hotel here on Expedia! We were so pleased to get the chance to welcome you as our guest and we loved learning that you found your time at our property to go so well. I will let our breakfast staff know that you were particularly pleased with their service. I also will speak with our housekeeping team about ensuring that we do a consistently superb job in preparing our guest rooms. Your continued satisfaction will always be our goal and we'd love to see you back here soon for an even more satisfactory experience.

10/10 Excellent

Eric

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Finest hotel in DeRidder! We’ve stayed there multiple times and enjoyed every time.
Stayed 1 night in Oct 2022
Response from Hotel General Manager on 18 Oct 2022
It's been our pleasure to be able to offer you excellent lodging experiences during your visits to this area. Thank you for leaving a 5-star rating for our property here on Expedia. It is great to have your compliments to add to our listing on this web site. I hope you'll continue to find your experiences at our Best Western Plus DeRidder Inn & Suites hotel to go so well. We are looking forward to having you back whenever you're next in the area.

8/10 Good

Zackery

Stayed 3 nights in Sep 2022

6/10 Okay

Tory

Disliked: Staff & service
I reserved a king room. When I checked in. The clerk told me she needed that room so she gave me a room with two queen beds. I asked if there was any other kings available. She said yes but they cost a little bit more. I told her if she kick me out my room she should upgrade me and not downgrade me. And she informed me that not how it works. I told her I figure best Western would rather upgrade me then downgrade me for the same price. So in a nutshell I reserve the king suite got put in a double queen suite for the same charge when there was King suites available. Bad business
Stayed 1 night in Sep 2022
Response from Hotel General Manager on 18 Oct 2022
Thank you for reaching out to our team following the visit that you made to our property. While I hope that you rested well while you were here, I am sorry for the disappointment that you felt with regard to the fact that a king room was not available when you arrived to check in. I also apologize for the frustration that you felt in not being able to get a suite for the same cost as a standard room. We will always do our best to make our guests feel comfortable and I'll review your remarks with our management and brand team. I hope you'll give Best Western hotels the chance to serve you again in the future, too, and that your next stay will be one that's worthy of a full 5-star rating.

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great nights sleep
It was a ladt minute decision. Booking was quick. Rooms were very clean, beds comfy, spacious, conveniently located. We had no issues at all. Will definitely stay again if needed.
Stayed 1 night in Sep 2022
Response from Hotel General Manager on 25 Sept 2022
Though your stay here wasn't planned in advance, we are absolutely delighted to know that you found your visit to our Best Western Plus DeRidder Inn & Suites to be so excellent. I'm glad that you were able to easily make reservations for our property and that you found our accommodations to be exactly what you needed. It's also great to know that our location worked well for your travels to the area. We appreciate all of your remarks and are certainly looking forward to continuing to serve as your lodging provider of choice whenever you're in this part of Louisiana. I hope we'll see you again very soon!

10/10 Excellent

Kelly

Stayed 4 nights in Aug 2022
Response from Hotel General Manager on 25 Sept 2022
Thanks for the 5-star rating that you've left for our property here on Hotels.com . We appreciate it and hope we'll see you back at our Best Western Plus DeRidder Inn & Suites hotel very soon!

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2022
Response from Hotel General Manager on 13 Aug 2022
We appreciate your rating of our property here on Hotels.com. I hope your trip to the area went well, though I'm saddened to know that you weren't absolutely pleased with your stay here. I hope you'll let our staff know what we can do to make your next visit a better one.

10/10 Excellent

Darlene, Magnolia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice! From the staff to the rooms. Will stay again
Stayed 2 nights in Jun 2022
Response from Hotel General Manager on 25 Jun 2022
Dear Darlene, We are absolutely delighted to have received your 5-star rating here on Expedia! Thank you for letting us know that you were comprehensively pleased with everything about the visit that you made to our property. I will share your compliments with our team and I know they will join me in saying that we hope your travels will bring you back soon to this area. We are already looking forward to offering you another superb lodging experience. Regards, Saajan Patel

2/10 Terrible

Anthony

Business traveller
Disliked: Cleanliness
I paid 700 dollars for 4 days for a room I could have paid 300 dollars for seems like.. I would love to have a refund or atleast something put back on my card
Stayed 3 nights in May 2022
Response from FD on 16 Jun 2022
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Best Western Plus DeRidder, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Noemi

Disliked: Staff & service
The Manager Aaron or Erin , or however you spell her name. Since she was so rude to give her name properly while walking away. The morning of my stay, I was rudely awaken by the house cleaning lady by banging at the door like they were the police! I called the front desk to raise my concerns about the staff member banging on peoples door…we can hear her after she banged at ours. I was cussing at the situation especially cuz I have PTSD and I was explaining the situation to her when she said “well ma’am if you don’t like it , you can check out” at 9am!!!!! Know your difference when people address a concern, listen to people before assuming you are getting “cussed” out. KNOW the difference of people irate due to health issues from serving our country so that THAT manager can live her life at peace.
Stayed 1 night in May 2022
Response from FD on 16 Jun 2022
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Best Western Plus DeRidder, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, cool facilities
Stayed 1 night in May 2022
Response from Hotel General Manager on 11 Jun 2022
Dear Monica, We sincerely appreciated receiving this kind feedback following your recent stay here. Thank you for choosing to be our guest, as we know that you had a lot of options for where to stay when you visited the DeRidder, LA area. It's great to have heard that you found our hospitality and accommodations to both be excellent. I hope, too, that you'll let us know if there's anything specific that we could do that would make your future visits even more pleasant. It would be our honor to get the opportunity to welcome you back here and I hope we'll be able to earn a full 5-star rating from you following your next stay. Regards, Saajan Patel

8/10 Good

Monica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, staff friendly, rooms was nice and clean. Had no problems my 2days
Stayed 1 night in May 2022
Response from Hotel General Manager on 11 Jun 2022
Dear Monica, Thank you for letting us know of the satisfaction that you felt with regard to your visit to our Best Western Plus DeRidder Inn & Suites hotel. We were so happy to get the chance to welcome you here for your 2-night stay and our team members loved receiving all of your kind compliments in this Expedia review following your time at our property. We value your satisfaction, too, and I do hope you'll let us know if there's anything that we could do that would make your future visits go better in any way. We'd love to see you again soon and we'll work hard to earn a full 5-star rating from you following your next stay. Regards, Saajan Patel

10/10 Excellent

Deana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful employees
We had a great time at this hotel . The employees were so friendly and helpful . All of the employees were very attentive . Our room was very nice and clean . We were so happy with the gym . It had everything we needed . The breakfast was really good too ! Great service ! Great hotel !
Stayed 2 nights in May 2022
Response from Hotel General Manager on 22 May 2022
Dear Deana, Thank you for leaving your 5-star feedback for our property here on Hotels.com ! It was great to get the chance to welcome you to our Best Western Plus DeRidder Inn & Suites and we're delighted to know of the satisfaction that you felt with your stay. Your kind compliments for our hospitality, amenities, cleanliness, and breakfast are certainly appreciated. We hope you will always find your visits here to go so well and that your travels will permit you to return soon to this area. It would be our honor to get the chance to have you back for many more excellent experiences in the future. Regards, Saajan Patel

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Nice place to stay
Stayed 1 night in Apr 2022
Response from Hotel General Manager on 1 May 2022
Dear Nancy, Thank you for leaving your positive feedback for our Best Western Plus DeRidder Inn & Suites hotel in this online review. We know that you had a lot of options for where to stay while you were traveling and we appreciate that you chose to be our guest. It's great to hear that you enjoyed the interactions that you had with our staff, as well as for the overall satisfaction that you felt with regard to the experience that you had at our property. We will continue to strive to ensure that we're offering you such superior stays and hope to see you again very soon! Regards, Saajan Patel

10/10 Excellent

Sandra

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very clean and the staff is very friendly and helpful.
Stayed 2 nights in Apr 2022
Response from Hotel General Manager on 1 May 2022
Dear Sandra, We are thrilled to know that you had a 5-star experience at our Best Western Plus DeRidder Inn & Suites hotel. Thank you for leaving a 5-star rating for us, as well as for complimenting the cleanliness of our facilities and the hospitality of our staff. It's great to know about the satisfaction that you had and we appreciate that you've made the time to share your recommendation with others. I hope you'll always find your stays here to go so well. We'd love to get the chance to welcome you back soon for another superb visit. Regards, Saajan Patel

8/10 Good

Mike

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from Hotel General Manager on 1 May 2022
Thanks for leaving a good overall rating for our hotel in this online review. We were delighted to be able to welcome you as our guest and hope we'll see you again soon at our Best Western Plus DeRidder Inn & Suites. Be sure to let our staff know if there's anything that we can do to be certain that your next stay is one that's worthy of a full 5-star rating.

10/10 Excellent

Beverly

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
No complaints!
Stayed 1 night in Apr 2022
Response from Hotel General Manager on 8 May 2022
Dear Beverly, Thank you so much for the 5-star rating that you've left for our Best Western Plus DeRidder Inn & Suites hotel here on Expedia. We were absolutely delighted to get the chance to welcome you here and we appreciated learning from your feedback that you were completely satisfied with the visit that you made to our property. It's fantastic to have your strong compliments to add to our listing on this web site. Our team hopes that you'll be able to plan a return visit to this area very soon, too, and we're looking forward to having you back for another superb stay. Regards, Saajan Patel

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great**
Stayed 3 nights in Apr 2022
Response from Hotel General Manager on 21 Apr 2022
Dear Kathy, Thank you for letting us know that you were so pleased with the experience that you recently had at our Best Western Plus DeRidder Inn & Suites hotel. We loved receiving your 5-star rating and learning that your stay here went so well. Our team members and other Expedia users will all certainly enjoy seeing your high marks and reading your compliments. We're also looking forward to continuing to serve as your lodging provider in the future and hope that you will be able to return again soon for another superb stay. Regards, Saajan Patel