Ratings based on 725 Verified Reviews

3.9 out of 5
81% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Good central position in Leeds

Posted 06-Aug-2017
Pros: Clean and quite,
Cons: Dinner menus and wine list, with better value for money
Location: Within a few minutes walk of the shops, taxis nearby and buses.
Within a few minutes walk of the station. Nice receptionist, but hard to understand due to her accent. Dinner was expensive for what was presented on the plate. Poor wine list and for a single traveler very little choice. Breakfast was a buffet, the choice of hot food was somewhat dry due to be kept hot. Staff were friendly, but some were hard to understand due to there accent.
Comment from Hotel Management
06-Aug-2017 by PPL Team, Hotel Management
Dear Traveler, Thank you for taking the time to write about your experience. It is always a pleasure to receive such positive feedback, in particular when it includes our helpful and pleasant staff. We appreciate your comments on areas upon which improvements are required and we shared your feedback with the relevant departments concerned to act on your feedback. Hope we will be able to welcome you back in the future. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveller from Kent

A welcoming place to stay

Posted 05-Jun-2017
Pros: Friendly helpful staff
Well situated in the centre of the city. Rooms are spacious, simply furnished , comfortable and clean. The staff are very welcoming, friendly and helpful. I would recommend to anyone who is looking for a city break in Leeds.
Comment from Hotel Management
06-Jun-2017 by Erin , Hotel Management
Dear Jodie, Thank you for taking the time to share your experience and we are thrilled you enjoyed your stay with us! It's always a pleasure to receive such positive feedback especially in regards to our friendly and helpful staff. We look forward to welcoming you back in the near future! Warm Regards,
4 out of 5
by Aidan

Nice hotel in a great location.

Posted 23-May-2017 on Hotels
Very comfortable, large room with large TV and plenty of storage. The view, we were on the 7th floor, towards the square was excellent. On the first floor was a Chino-Latino restaurant, excellent food, with discount for hotel guests. There was also a small multi-gym which seemed to be totally unused. Couple of drawbacks were, only one bed-side table and the bed-side lights were set up for one person. Also, in the bathroom, the sink was a very modern bowl design with no soap dish so everything got very wet and messy. Overall we would stay there again, as it's right on the edge of the shopping district.
Comment from Hotel Management
01-Jun-2017
Dear Aidan, Thank you for sharing your experience and we truly hope you enjoyed your stay with us. We appreciate your feedback and have passed your comments onto the relevant department for further investigation but we thank you for bringing these matters to our attention. We hope we can welcome you back in the near future. Kind Regards,
5 out of 5
by patricia

Posted 22-May-2017 on Hotels
Comment from Hotel Management
01-Jun-2017
Dear Patricia, Thank you for your positive scores and we truly hope you enjoyed your stay with us. We hope to welcome you back in the future. Kind Regards,
4 out of 5
by judith

One night stay.

Posted 18-May-2017 on Hotels
Good, clean and convenient for the train station. Nice toiletries.
Comment from Hotel Management
20-May-2017
Dear Judith, Thank you for your review and we hope you had a comfortable stay with us! We are thrilled you got to enjoy our Elemis toiletries and you found our location to your convenience. We look forward to welcoming you back in the future. Kind Regards,
2 out of 5
by A verified traveller from Leeds

Posted 06-May-2017
Reception could not find my reservation! No mirror in the main room so needed to get ready in the bathroom asked for a mirror and they said no, when we booked the room we booked a family room when we got to the hotel it was just a double bed, deceiving when you book on line! Reception said cannot do anything as its through expedia! An if u want a bigger room its another £100.
Comment from Hotel Management
05-Aug-2017 by PPL Team, Hotel Management
Dear Guest, Thank you for taking the time to offer your feedback, I was so sorry to read that not everything went according to plan and would like to take this opportunity to apologise. Please be assured your comments will be further investigated with the relevant departments and hopefully we will be able to welcome you back in the future. Kind Regards,
3 out of 5
Recommended
for Everyone
by A verified traveller

Excellent location very central

Posted 01-May-2017
Lovely and clean bit over priced and breakfast not included. Overal ennoyable stay
Comment from Hotel Management
01-May-2017 by PPL Team, Hotel Management
Dear Guest, Thank you for your review and we are glad to see you enjoyed your stay and found our location convenient. Hope to welcome you back when travels will bring you back in the area. Kind Regards,
3 out of 5
by Tom

Posted 29-Apr-2017 on Hotels
Comment from Hotel Management
01-May-2017
Dear Tom, Thank you for your review and we truly hope you enjoyed your stay with us. Hope to see you again soon! Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 24-Apr-2017
Hotel was nice close to the train station which very handy for us
Comment from Hotel Management
24-Apr-2017 by PPL Team, Hotel Management
Dear Guest! Thank you for your great review and we are thrilled to see you found our location convenient. Hope to welcome you back when travels will bring you back in the area. Kind Regards,
5 out of 5
by Tanvir

Posted 23-Apr-2017 on Hotels
Comment from Hotel Management
27-Apr-2017
Hi Tanvir, Thank you for a 5* review and we are thrilled to see you had a great stay with us! Hope to see you again in the future. Kind Regards,