- Disliked: Cleanliness, staff & service, property conditions & facilities
Annoying lack of detail
This was supposed to be an executive room. We were told it had recently been refurbished. Having stayed in this hotel before, and very recently also stayed in a standard room it was clear to us that several parts of the "refurbishment" had not been completed. All rooms should have fixed decent hairdryers in the bathroom - ours did not - there was just a cheap nasty hand held dryer in the wardrobe which kept cutting out. There was no towel rail (usually a fixed one under the sink) - nothing there, so nowhere to put the towels other than on the top of the toilet lid. The room was not very well serviced, items missing (box containing shower cap was empty) and the carpet was dirty. Executive Rooms are advertised as having bathrobes and slippers, on request! Why on request? They are either provided or not. All of this was an unnecessary annoyance.