View from room

Reviews of ibis Styles Leeds Centre Arena

3 out of 5
ibis Styles Leeds Centre Arena
Wade Lane, Leeds, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 624 out of 1002 reviews" "
Rating 8 - Good. 261 out of 1002 reviews" "
Rating 6 - Okay. 71 out of 1002 reviews" "
Rating 4 - Poor. 26 out of 1002 reviews" "
Rating 2 - Terrible. 20 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Kieron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing wrong with this hotel or the staff at all in fact it was very good and very convenient for all our needs with one exception the price of the room Normally if you purchase a airline ticket or a train ticket well in advance they are generally much cheaper but not this hotel room I purchased this stay via the Expedia web site in September 2023 and paid £269 less a reward discount making my cost £257 for a one night stay.Only to find if I had waited until much nearer the time of stay I could have paid much less as little as £160 on the night of my stay
Stayed 1 night in Apr 2024

10/10 Excellent

Zoe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access for the First Direct Arena which we were visiting, friendly staff who were very helpful and knowledgeable, we felt very safe, lovely room and a great breakfast. Would highly recommend this hotel.
Stayed 1 night in Apr 2024
Response from Ibis Styles Leeds on 21 Apr 2024
Thank you for your wonderful review! We're thrilled to hear that you found our hotel to be conveniently located for your visit to the First Direct Arena and that our staff were friendly, helpful, and knowledgeable. Ensuring our guests feel safe and comfortable is a top priority for us, so we're glad to know you felt secure during your stay. It's fantastic to hear that you enjoyed your room and breakfast as well.We truly appreciate your recommendation and are grateful for your kind words. We hope to have the pleasure of welcoming you back for another great stay in the future!

10/10 Excellent

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was ideal for a concert at the arena. It is literally around a 3 minute walk. Close to the shops too! Would definitely stay again.
Stayed 1 night in Apr 2024
Response from Jomana on 20 Apr 2024
Thank you so much for the lovely review Charlotte! We're glad to hear that you found the location ideal. We hope you enjoyed your time at the concert also!

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
Pillows were hard but everything else excellent
Stayed 1 night in Apr 2024
Response from Daniel on 20 Apr 2024
Thank you for the outstanding 5/5 review! We're thrilled that you had such a positive experience during your stay with us.Your satisfaction is our top priority, and we're delighted that you found everything to your liking. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to reach out.We look forward to welcoming you back for another wonderful stay in the future!

8/10 Good

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ibis Styles Leeds on 21 Apr 2024
Thank you for your feedback! We're glad to hear that you had a positive experience overall. If there's anything specific that we could improve upon to earn that extra star and make your next stay even better, please feel free to let us know. Your satisfaction is important to us, and we're always looking for ways to enhance our guests' experience. We appreciate your support and hope to have the opportunity to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Billy-Jay

Stayed 2 nights in Apr 2024
Response from Daniel on 20 Apr 2024
Thank you for the wonderful 5/5 review! We're thrilled to hear that you had such a positive experience during your stay with us. If there's anything in particular that stood out to you or if there's anything we can do to ensure that your next visit is just as enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another great stay in the future!

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was within walking distance of show we had booked Staff very friendly and helpful Lovely and clean
Stayed 1 night in Apr 2024
Response from Ibis Styles Leeds on 9 Apr 2024
We're delighted to hear that you found our hotel within walking distance of the show you booked and that our staff were friendly and helpful during your stay. Maintaining cleanliness is a top priority for us, so we're thrilled that you found everything to be lovely and clean. Thank you for choosing to stay with us, and we hope to welcome you back again soon!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, location and staff.
Stayed 1 night in Apr 2024
Response from Daniel on 6 Apr 2024
Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed your stay and found our hotel's location and staff to your satisfaction. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back again soon for another fantastic stay. If there's anything else we can assist you with, please don't hesitate to let us know. Safe travels!

10/10 Excellent

Ian

Stayed 2 nights in Apr 2024

8/10 Good

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in centre of Leeds and right next door to large multi story which is £10 for 24 hours after hotel stamp the ticket. It’s at the budget end of hotels with not massive facilities but it’s very clean and quiet. Will happily stay there again.
Stayed 2 nights in Apr 2024
Response from Daniel on 4 Apr 2024
Dear Nigel,Thank you for taking the time to share your feedback following your recent stay at our hotel. We are thrilled to hear that you enjoyed your experience and appreciate your positive comments.We are delighted that you found our location in the center of Leeds convenient and appreciated the proximity to the large multi-story car park. Our team strives to provide convenient and cost-effective solutions for our guests, and we are glad to hear that this service met your needs.Your kind words regarding our cleanliness and quiet atmosphere mean a great deal to us. Maintaining a comfortable and serene environment for our guests is a top priority, and we are pleased that this aspect of your stay met your expectations.While we may be at the budget end of hotels, we are committed to providing excellent service and ensuring that our guests have a pleasant and comfortable stay. Your satisfaction is our reward, and we are delighted to know that you will happily stay with us again in the future.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay.Warm regards,Daniel

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ibis Styles Leeds on 30 Mar 2024
Thank you for the perfect score! We're thrilled to have exceeded your expectations, and we look forward to providing you with another exceptional experience in the future.

10/10 Excellent

Matthew

Stayed 1 night in Mar 2024
Response from Ibis Styles Leeds on 17 Apr 2024
Thank you for the top rating! We're glad you had a great experience with us. If there's anything we can do to make your next stay even better, please let us know. We look forward to welcoming you back for another excellent stay!

10/10 Excellent

Elouise

Stayed 1 night in Mar 2024
Response from Ibis Styles Leeds on 17 Apr 2024
Thank you for the top rating! We're glad you had a great experience with us. If there's anything we can do to make your next stay even better, please let us know. We look forward to welcoming you back for another excellent stay!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
From the moment we checked in the staff , the room and the following morning breakfast was first class
Stayed 1 night in Mar 2024
Response from Daniel on 24 Mar 2024
Thank you very much for your outstanding 5/5 review! We're thrilled to hear that you had such a wonderful experience during your stay with us.Your high rating means a lot to us, and we're delighted that everything met your expectations. It's fantastic to hear that our convenient location near the First Direct Arena and the nearby restaurants and pubs added to your enjoyment.We aim to provide all our guests with top-notch service and a comfortable stay, and we're delighted that we could achieve that for you.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future!

10/10 Excellent

Nina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and fantastic value for money. We stayed mid week when there were no events at the arena though, so it was definitely a good price. Super comfortable bed and everything you need in a room, super clean and great shower. Reception area was a bit basic and they didn't tell us basic info like parking or the fact that you had to use your card on the lift - but not a big issue.
Stayed 1 night in Mar 2024
Response from Ibis Styles Leeds on 18 Mar 2024
Thank you for your valuable feedback! We're pleased to hear that you found our location great and felt you received fantastic value for money during your mid-week stay. We apologise for any oversight regarding parking information and lift usage; we'll certainly address this to ensure better communication in the future. Nonetheless, we're glad you enjoyed the super comfortable bed, clean room, and great shower. Your comments help us improve, and we hope to have the opportunity to welcome you back for an even better experience next time!

8/10 Good

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very polite and helpful and changed our room without us even asking when they saw my wife was in a wheelchair.
Stayed 1 night in Mar 2024
Response from Ibis Styles Leeds on 16 Mar 2024
Thank you for sharing your experience with us. We're delighted to hear that our staff went above and beyond to accommodate you and your wife's needs during your stay. Ensuring the comfort and convenience of our guests is our top priority, and we're glad that our team recognized your situation and took proactive steps to make your stay more comfortable. We appreciate your kind words about the politeness and helpfulness of our staff. We hope to welcome you back for another pleasant stay in the future!

10/10 Excellent

Janice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the first time I had stayed in an Ibis hotel and I was very impressed -the check in was seamless the room was very clean and had lovely shower .The room had everything needed and was better than some 5 star hotels I’ve stayed at.Would definitely stay at an Ibis again
Stayed 1 night in Mar 2024
Response from Ibis Styles Leeds on 16 Mar 2024
Thank you for your wonderful feedback! We're thrilled to hear that your first experience at an Ibis hotel exceeded your expectations. We're delighted that you found the check-in process seamless and that you were impressed with the cleanliness and amenities of your room, especially the lovely shower. It's fantastic to know that your stay with us surpassed some of your experiences at 5-star hotels. We truly appreciate your kind words and are honored that you would choose to stay with us again. We look forward to welcoming you back to Ibis in the future!

10/10 Excellent

Sabino

Great location, 2nd time I have stayed at the hotel, will be back for sure. So clean and for the price it’s perfect!
Stayed 1 night in Mar 2024
Response from Daniel on 9 Mar 2024
Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us and that you found our location convenient. It's fantastic to know that you've chosen to stay with us multiple times and that you plan to return in the future.We take great pride in maintaining a clean and comfortable environment for our guests, and we're delighted that you found our accommodations to be perfect for the price.Thank you for your continued support, and we can't wait to welcome you back on your next visit! If there's anything we can do to make your future stays even more enjoyable, please don't hesitate to let us know.Warm regards,

8/10 Good

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Daniel on 5 Mar 2024
Thank you for your feedback, we appreciate you taking the time to share your thoughts. We strive to provide the best possible experience for all our guests, and your input helps us identify areas where we can improve. If there's anything specific you feel we could have done better to earn that extra star, please don't hesitate to let us know. We value your opinion and hope to have the opportunity to exceed your expectations in the future. Thank you for choosing us for your stay!

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff
Stayed 2 nights in Feb 2024
Response from Daniel on 16 Feb 2024
Thank you very much for your fantastic 5/5 review! We are thrilled to hear that you thoroughly enjoyed your time at our hotel. Ensuring that our guests have a memorable and pleasant experience is our ultimate goal, and we are delighted that we were able to achieve this during your stay.Your feedback is greatly appreciated, and it motivates us to continue providing top-notch service and accommodations to all our guests. We look forward to the opportunity to welcome you back in the future for another exceptional stay.Warm regards,

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the interesting decor throughout the hotel. Lovely comfortable double bed. Standard double room pretty small and bathroom absolutely tiny, but both functional and comfortable. Very clean in all areas of hotel. Easy car parking at CitiPark just 3 minute walk away and discounted by reception to £10 for overnight stay. Breakfast was ok, a fair choice of hot and cold items. Not the best I've had but certainly adequate. Would certainly stay here again.
Stayed 1 night in Feb 2024
Response from Daniel on 6 Feb 2024
Thank you for sharing your detailed feedback with us! We're delighted to hear that you enjoyed the interesting decor throughout our hotel and found the double bed to be lovely and comfortable. We appreciate your understanding regarding the size of the standard double room and bathroom, and we're glad they were still functional and comfortable for your stay.It's great to know that you found the hotel to be very clean and that you appreciated the convenient parking arrangements nearby. We'll take note of your comments regarding breakfast and strive to improve to meet and exceed your expectations in the future.We're thrilled to hear that you would certainly stay with us again, and we look forward to welcoming you back for another enjoyable experience. If there's anything specific you'd like us to address for your next stay, please feel free to let us know. Thank you again, and safe travels!

2/10 Terrible

bader

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from Daniel on 3 Feb 2024
Dear Bader,Thank you for taking the time to share your feedback with us, although we're disappointed to hear that your experience fell short of expectations.We value all feedback as it helps us improve, and we would like to learn more about your specific concerns to address them effectively. If you're willing, please reach out to us directly so we can discuss your experience in more detail and work towards resolving any issues you encountered.We strive to provide exceptional service to all our guests, and we regret that we did not meet your expectations on this occasion. Your satisfaction is important to us, and we hope to have the opportunity to restore your confidence in our hotel during your next visit.Warm regards,

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ibis Styles Leeds City Centre Arena on 31 Jan 2024
Thank you for the perfect rating! We're thrilled to hear that you had such a positive experience during your stay. We're here to ensure your future stays are just as enjoyable. We look forward to welcoming you back again soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Daniel on 27 Jan 2024
Dear valued guest,Thank you so much for taking the time to leave us such a glowing 10/10 review! We truly appreciate your kind words and are thrilled to hear that you had such a fantastic experience during your stay with us.Ensuring our guests' satisfaction is our top priority, and it's incredibly rewarding to know that we exceeded your expectations. Your feedback serves as a great motivation for our team to continue delivering exceptional service and hospitality.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back for another wonderful experience in the future.Warm regards,

6/10 Okay

Sarah

Disliked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Daniel on 27 Jan 2024
Dear Sarah,Thank you for sharing your feedback with us. We appreciate your honesty and the time you took to review your recent stay.We're sorry to hear that your experience with us did not meet your expectations and that you rated your stay a 6/10. We take all feedback seriously and use it as an opportunity to improve our services.We would greatly appreciate it if you could provide us with more details about your stay and any specific areas where you feel we could have done better. Your insights will help us address any shortcomings and enhance the experience for our future guests.Please know that we value your opinion and strive to ensure that every guest has a pleasant and comfortable stay with us. We hope to have the opportunity to welcome you back in the future and to exceed your expectations.Thank you once again for your feedback, and we look forward to the possibility of serving you better in the future.Warm regards,

8/10 Good

Chukwuamaka

Travelled with family
Awesome
Awesome customer experience
Stayed 1 night in Jan 2024
Response from Daniel on 27 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your review and are pleased to hear that your overall experience was positive.We're glad you found our accommodations comfortable and our staff welcoming. Your satisfaction is important to us, and we're thrilled to know that we were able to meet your expectations in these areas.However, we also understand that there might be areas where we can improve, as reflected in your 8/10 rating. We're always striving to enhance our services and facilities to better serve our guests.If you have any specific suggestions or concerns you'd like to share with us, please feel free to reach out. Your feedback is invaluable as it helps us to identify areas where we can make adjustments and improvements.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,

10/10 Excellent

Lenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfy
I went too Leeds for Misfits012 at first direct arena and chose to stay at ibis styles. Was able to check in 30 mins early. Staff were very friendly. Everything was very reasonably priced. Paid for a room with 2 single beds but got “upgraded” too a room with a double bed which is a plus too me. Would definitely stay again. Of you go to Leeds and see something at first direct arena. I urge you too stay at ibis
Stayed 1 night in Jan 2024
Response from Daniel on 22 Jan 2024
Dear Lenny,Thank you for choosing to stay at Ibis Styles during your visit to Leeds for the Misfits012 at the First Direct Arena. We're thrilled to hear about your positive experience!It's fantastic that you were able to check in early and that our staff made you feel welcome. We're glad you appreciated the reasonable pricing and the unexpected upgrade to a room with a double bed. We appreciate your recommendation and are delighted to know that you would choose to stay with us again.Should your plans bring you back to Leeds for another event at the First Direct Arena, we look forward to welcoming you back to Ibis Styles.Best regards,

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel
Stayed 1 night in Jan 2024
Response from Daniel on 22 Jan 2024
Dear John,Thank you for taking the time to share your feedback and for choosing to stay at our hotel. We appreciate your input, and we're pleased to hear that your experience was positive overall.If there are specific areas where we could have improved to earn that extra star, please feel free to share your insights. Your feedback is essential for us to continually enhance the guest experience.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Best regards,

10/10 Excellent

JONATHAN

Stayed 1 night in Jan 2024
Response from Daniel on 22 Jan 2024
Dear Jonothan,Thank you so much for your fantastic 10/10 review! We're thrilled to hear that you had such a positive experience during your stay at our hotel.It's always a pleasure to know that our efforts to provide a great guest experience are reflected in your feedback. If there's anything specific you loved about your stay or if you have any suggestions for improvement, we'd love to hear more.We look forward to the pleasure of hosting you again in the future for another perfect stay.Warm regards,

8/10 Good

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Daniel on 22 Jan 2024
Dear Jason,Thank you for taking the time to share your feedback with us. We appreciate your 4/5 rating and value your input.If there are specific areas where we can improve and earn that extra star in the future, please feel free to let us know. Your insights are important to us as we strive to provide the best possible experience for our guests.We hope to have the opportunity to welcome you back and exceed your expectations on your next visit.Best regards,

10/10 Excellent

Mr Andrew

Stayed 1 night in Jan 2024
Response from Daniel on 22 Jan 2024
Dear Andrew,Thank you so much for your perfect 10/10 review! We are truly delighted to hear that you had such an exceptional experience during your stay with us.Your positive feedback is a great motivation for our team, and we are thrilled that we could meet or exceed your expectations. If there's anything specific that stood out to you or any way we can make your next stay even more enjoyable, please feel free to share your thoughts.We look forward to the pleasure of welcoming you back for another outstanding stay in the future.Warm regards,

2/10 Terrible

James

Travelled with family
Stayed 1 night in Jan 2024
Response from Daniel on 22 Jan 2024
Dear James,Thank you for sharing your feedback with us, and we sincerely apologize that your experience fell short of your expectations, as reflected in your 2/10 rating.We take all guest feedback seriously, and we would appreciate any additional details you can provide about your stay to help us identify areas for improvement. Our goal is to ensure the satisfaction of our guests, and we regret that we did not meet that objective during your visit.Please feel free to reach out to our management team directly so that we can address your concerns and work towards making things right.We appreciate your feedback and hope to have the opportunity to regain your trust in the future.Best regards,

6/10 Okay

andrew

Stayed 1 night in Jan 2024
Response from Daniel on 13 Jan 2024
Dear Andrew,Thank you for taking the time to share your feedback with us. We appreciate your honest review, and we're sorry to hear that your experience fell short of expectations. Your insights are invaluable to us as we continuously strive to enhance our services.If there are specific areas where we can improve or if you have any additional comments, please feel free to share them with us. We value your patronage and hope to have the opportunity to better meet your expectations on your next visit.Best regards,

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Daniel on 13 Jan 2024
Dear Jamie,Thank you for sharing your positive experience and for awarding us a 4/5 rating! We're delighted to hear that you enjoyed your stay. If there are any specific aspects you appreciated or any suggestions you have for improvement, we'd love to hear more details.We appreciate your support and look forward to welcoming you back for another great stay in the future.Best regards,

10/10 Excellent

Luke

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel. don't sleep past 9 tho
Great little hotel in a perfect location for bars and the Key club (why we went) as well as various restaurants. Close to the city centre too. My only complaint was that check out was for 12 but the cleaners came round at 9:30 knocking on people's doors who may have still been asleep... like us
Stayed 1 night in Jan 2024
Response from Daniel on 12 Jan 2024
Dear Luke,Thank you for taking the time to share your feedback about your recent stay at our hotel. We truly appreciate your kind words about our location and the convenience it offered for your visit to the Key club and other attractions.We are sincerely sorry to hear about the inconvenience you experienced with the early housekeeping visit during your stay. We understand that being disturbed at 9:30 AM can be frustrating, especially when check-out is scheduled for 12 PM.In an effort to continuously improve our services, we would like to extend our apologies and offer an explanation. We encourage guests to use the "Do Not Disturb" sign provided in each room to indicate their desire for privacy or to avoid being disturbed during specific hours. Unfortunately, it seems there may have been a lapse in communication, and we will certainly address this with our housekeeping team to ensure better coordination in the future.We appreciate your understanding and hope that, despite this inconvenience, you had an overall enjoyable stay with us. Your feedback is valuable to us as it helps us identify areas for improvement, and we are committed to making the necessary adjustments to enhance the guest experience.Once again, we apologize for any disruption caused, and we hope to have the opportunity to welcome you back for a more seamless and comfortable stay in the future.If you have any further concerns or would like to provide additional details, please feel free to contact us directly..Thank you for choosing Ibis Styles, and we look forward to the possibility of hosting you again.Warm regards,

4/10 Poor

Mary angela

Stayed 2 nights in Jan 2024
Response from Daniel on 12 Jan 2024
Dear Mary,Thank you for taking the time to share your review following your recent stay at our hotel. We appreciate your honest feedback, as it helps us identify areas for improvement and ensure a better experience for our guests.We regret that your stay did not meet your expectations, and we sincerely apologize for any shortcomings you may have encountered. To better address your concerns and enhance our services, we would greatly appreciate it if you could provide more specific details about your experience. Your insights will assist us in identifying areas that require attention and allow us to take corrective measures.If there were particular aspects of your stay that were unsatisfactory, such as room cleanliness, staff interactions, or any other issues, please let us know. Your feedback is invaluable, and we are committed to making the necessary improvements to ensure a more positive experience for future guests.Thank you again for choosing our hotel, and we look forward to the opportunity to better serve you in the future. If you have any further comments or details to share, please feel free to contact us directly.Warm regards,

8/10 Good

Phuong

Stayed 2 nights in Dec 2023
Response from Ibis Styles Leeds City Centre Arena on 4 Jan 2024
Thank you for taking the time to leave us a review! We hope to see you again sometime soon.

6/10 Okay

Amos

Stayed 1 night in Dec 2023
Response from Daniel on 1 Jan 2024
Dear Amos,Thank you for taking the time to share your rating of 6/10 for your recent stay with us. Your feedback is valuable, and we appreciate your honesty.We're sorry to hear that your experience fell below expectations. Understanding the specific aspects that contributed to your rating would be immensely helpful for us to address any areas needing improvement. Whether it's related to service, amenities, or other aspects of your stay, we want to make sure we learn from your feedback.If you have the time to provide more details about your stay, we would greatly appreciate it. Your satisfaction is our priority, and we hope to have the opportunity to better meet your expectations in the future.Thank you for choosing our hotel, and we look forward to the possibility of welcoming you back for an improved experience.Best regards,

10/10 Excellent

Benjamin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Daniel on 31 Dec 2023
Dear Benjamin,Thank you for your perfect 10/10 review! We're absolutely delighted that you had such a positive experience with us. Your top rating is greatly appreciated, and we're thrilled that we could meet or exceed your expectations.If there are specific highlights or aspects you'd like to share about your stay, we would love to hear more. Your feedback is invaluable to us as we strive to provide excellent service to all our guests.We sincerely thank you for choosing our establishment, and we look forward to the pleasure of welcoming you back for another outstanding experience in the future.Best regards,

8/10 Good

Marcia

Stayed 2 nights in Dec 2023
Response from Daniel on 1 Jan 2024
Dear Marcia,Thank you for taking the time to rate your experience with us. We're delighted to see that you gave us an 8/10! Your feedback is important to us, and we're always striving to improve and enhance our guests' experiences.If there are specific areas where you feel we can do better or if there are aspects of your stay that stood out positively, we would love to hear more details. Your insights help us ensure that we continue to provide the best possible service.Thank you once again for choosing our hotel, and we hope to have the pleasure of welcoming you back for an even more exceptional stay in the future.Best regards,

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable room, perfect for just one person. Staff were frie dly the car parking was discounted.
Stayed 1 night in Dec 2023
Response from Daniel on 31 Dec 2023
Dear Daniel,Thank you for your positive feedback! We're thrilled to hear that you found your room clean and comfortable, especially for solo travelers. It's great to know that our staff was friendly, and you benefited from the discounted car parking.Your satisfaction is our priority, and we're grateful for your review. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We look forward to the opportunity to welcome you back for another pleasant stay.Best regards,

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
We have used this hotel for a while now and it never disappoints
Stayed 1 night in Dec 2023
Response from Ibis Styles Leeds City Centre Arena on 4 Jan 2024
Thank you for taking the time to leave us some feedback! It's great that you choose our hotel, we love having you stay with us and look forward to seeing you again soon!

8/10 Good

KING WAI

Stayed 4 nights in Dec 2023
Response from Daniel on 31 Dec 2023
Dear King Wai,Thank you for taking the time to provide us with your feedback and for rating us 8/10. We appreciate your honest review and would love to hear more about your experience. Your insights are valuable as we continuously strive to improve our services.If there are specific areas where we excelled or aspects you believe we can enhance, please feel free to share. We are committed to delivering the best possible experience for our guests, and your input helps us in that endeavor.Thank you once again for choosing us, and we hope to have the opportunity to welcome you back and exceed your expectations in the future.Best regards,

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Daniel on 31 Dec 2023
Dear Amy,Thank you so much for your perfect 10/10 review! We are absolutely delighted to hear that your experience with us was exceptional. Your positive feedback is truly appreciated, and we're thrilled that we could make your stay memorable.If there are specific highlights or aspects you'd like to share, or if there's anything you believe we excelled at, we would love to hear more about your experience. Your feedback is invaluable and helps us maintain and improve the high standards we aim for.We sincerely thank you for choosing our establishment, and we look forward to the pleasure of welcoming you back for another wonderful experience in the future.Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and car park adjoining. Beautiful modern hotel and incredible value for money. My only negative comment is that the bed was uncomfortable.
Stayed 1 night in Dec 2023
Response from Daniel on 31 Dec 2023
Dear Sir/Madam,Thank you for sharing your positive feedback about our hotel. We're delighted to hear that you enjoyed the great location, the convenience of the adjoining car park, and found our hotel beautiful and modern. We appreciate your kind words about the incredible value for money.We do take your feedback about the bed comfort seriously, and we apologize for any discomfort you experienced. Our guests' comfort is of utmost importance, and we will certainly look into ways to enhance the sleeping experience for our guests.We value your input, and if there's anything else you'd like to share or if you have additional suggestions, please feel free to reach out. We hope to have the pleasure of welcoming you back for another positive experience in the future.Best regards,

6/10 Okay

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap car parking - £5 all day after stamping with the hotel. 5 minutes to 10 minutes walk into the main shopping area. Plenty of restaurants, fast food and supermarkets surrounding the hotel. The three star was based on the following: 1. Air conditioning was stuck on one temperature and was cold. 2. Bed was hard and even with mattress topper was not very comfortable. 3. Bring ear plugs as you can hear everything in the corridor. Also, if its raining expect the rain to hit something outside near the window and it was loud. Good things. 4. Brilliant clear flat screen TV. 5. Supplied kettle and coffee/milk/soya. 6. Strong shower with shampoo/hair gel. 7. Hairdryer. 8. Plenty of plugs and usb ports. 9. Modern.
Stayed 1 night in Dec 2023
Response from Daniel on 31 Dec 2023
Dear Kevin,Thank you for taking the time to provide detailed feedback on your recent stay. We appreciate your thorough review, and we're pleased to hear that you found our car parking convenient and the location of the hotel favorable.Regarding the areas of improvement you mentioned, we want to assure you that your comments are valuable, and we take them seriously. We apologize for any inconvenience caused by the air conditioning, bed comfort, and noise issues. Your feedback helps us identify areas where we can enhance our guests' experience, and we'll certainly look into addressing these concerns.On a positive note, we're glad to hear that you enjoyed the amenities we provided, such as the clear flat-screen TV, kettle with coffee/milk/soya, strong shower with toiletries, hairdryer, ample plugs and USB ports, and the modern design.We hope to have the opportunity to welcome you back in the future, and please feel free to contact us directly if there's anything specific you'd like to discuss or if you have further suggestions.Best regards,

10/10 Excellent

Lee

Stayed 1 night in Dec 2023
Response from Daniel on 31 Dec 2023
Dear Lee,Thank you for your outstanding 10/10 review! We're thrilled to hear that your experience with us was top-notch. Your perfect score is truly appreciated, and we're delighted that we could meet or exceed your expectations.If there are specific aspects of your stay that stood out or if there's anything you'd like to share about your experience, we'd love to hear more. Your feedback is invaluable as we continuously strive to provide exceptional service to our guests.We sincerely thank you for choosing us, and we look forward to the opportunity to welcome you back for another fantastic stay in the future.Best regards,

10/10 Excellent

Heather

Travelled with partner
We were offered a first floor room instead of 5 as we hate lifts. It was disabled friendly but being older, it suited us just fine. Very patient reception staff with exacting customers before us . Happy experience.
Stayed 1 night in Dec 2023
Response from Ibis Styles Leeds City Centre Arena on 29 Dec 2023
Thank you for sharing your positive experience with us! We're delighted to hear that our reception staff was patient and accommodating during your check-in, and we're pleased that the option of a first-floor room was suitable for your preference. We aim to provide a comfortable and happy experience for all our guests, and it's wonderful to know that our efforts met your expectations.We appreciate your kind words and understanding. Should you have any specific feedback or if there's anything else we can do to enhance your future stays, please feel free to let us know. We look forward to welcoming you back to Ibis Styles Leeds City Centre in the future.

10/10 Excellent

Akhil

Liked: Cleanliness, staff & service, property conditions & facilities
The property is in city centre with easy access to parking.
Stayed 1 night in Dec 2023
Response from Ibis Styles Leeds City Centre Arena on 29 Dec 2023
Thank you for sharing your positive feedback about our property. We're delighted to hear that you found our location in the city center convenient and appreciated the easy access to parking. We strive to provide a hassle-free experience for our guests, and it's great to know that this aspect of your stay met your expectations.We appreciate your time and hope to have the pleasure of welcoming you back to Ibis Styles Leeds City Centre in the future.

10/10 Excellent

lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel . Rooms modern decor . Although the rooms were fairly small they had everything you needed , spotlessly clean . Will definately be back . Very convenient location
Stayed 1 night in Dec 2023
Response from Daniel on 26 Dec 2023
Dear Lee,Thank you for your excellent review! We're delighted to hear that you had a positive experience during your stay. It's fantastic that you found our rooms to have modern decor and appreciated the cleanliness. We're glad that, despite the size, the rooms had everything you needed.Your intention to return is the best compliment we could receive, and we look forward to welcoming you back. We're pleased that our convenient location added to the overall appeal of your stay.If there's anything specific you enjoyed or anything we can do to make your next visit even more enjoyable, please feel free to let us know. Thank you for choosing us, and we can't wait to have you as our guest again!Best Regards,