Ratings based on 554 Verified Reviews

4.3 out of 5
85% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from United Kingdom

Very Good Hotel Within Walking Distance of Railway

Posted 20-Sep-2017
Pros: The staff. They were friendly, helpful and prompt in dealing with my requirements. The Check-In was the quickest I have recorded in 49 years of travel
Cons: 1. The bathroom extractor did not work. 2. The security latch was ineffective as it lacked one two bolts/screws to hold the moving part in its bracket
Location: Go to the bus terminal. Obtain a discount ticket and travel anywhere in Leeds. Visit Royal Armouries and Leeds Dock area. Terrific city for shopping.
1. Bus stop right outside hotel. 2. Outstanding quality of set dinner, first rate cooking. 3. Staff simply terrific; typical Yorkshire. 4. swift connectivity when ordering a taxi through reception. 5. Very comfortable room. 6. TV service could do with being refined. More standard channels (Free View). 7 Room had ironing board, iron, safe, Hairdryer, chiller box (mini fridge) to put your own items in; the hotel does not stock the mini bar and dressing gowns. 8. Free bottled water in room. 9. Breakfast fine; full English, Continental and fruit et al. Free local newspaper at Breakfast reception desk. Overall it was a great stay.
Comment from Hotel Management
21-Sep-2017 by Steve Hornsby, Hotel Management
Dear Guest Thank you for taking the time to provide us with some excellent customer feedback. I am delighted to read that you enjoyed your stay with us. Please be assured I have passed on your kind comments to all of my team, as they serve as a great motivator. Thank you for choosing Crowne Plaza Leeds as your preferred hotel of choice and may I thank you again for your recommendation to future potential guests. We look forward to welcoming you back to the Crowne Plaza Leeds very soon. Kind Regards Steve Hornsby General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from durham

Can't fault it

Posted 03-Sep-2017
Can't rate the staff at this hotel highly enough. Front desk staff were extremely helpful and friendly. Offered to store our luggage when we arrived early and also when we'd checked out so we could use the spa. Bar, restaurant and leisure staff were also really friendly. There's a direct link at front desk to book a taxi. £3-£4 well spent to drop us in the centre of Leeds when we couldn't face walking in heels. Rooms and facilities we used were all very clean.
Comment from Hotel Management
08-Sep-2017 by SteveH, Hotel Management
Dear Guest Thank you for taking the time to provide us with some excellent customer feedback. I am delighted to read that you enjoyed your stay with us. Please be assured I have passed on your kind comments to all of my team, as they serve as a great motivator. Thank you for choosing Crowne Plaza Leeds as your preferred hotel of choice and may I thank you again for your recommendation to future potential guests. We look forward to welcoming you back to the Crowne Plaza Leeds very soon. Kind Regards Steve Hornsby General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from East Yorkshire

Super handy

Posted 30-Aug-2017
Pros: Good price, value for money.
Cons: Can't think of anything.
Location: Very handy for going to the cricket! The tiger bus from the station just a few minutes walk away.
We stayed for only one night as we'd been to the cricket. The staff were very friendly and helpful and even though our rooms weren't ready for us before we had to go to our match we could leave our luggage and park our car in the hotel car park, which was free. The rooms were newly refurbished and lovely. Clean, quiet and very comfortable. Would recommend this hotel to anyone. Just a short walk to the station and handy for Leeds central.
Comment from Hotel Management
06-Sep-2017 by SteveH, Hotel Management
Dear Guest Thank you for taking the time to provide us with some excellent customer feedback. I am delighted to read that you enjoyed your stay with us. Please be assured I have passed on your kind comments to all of my team, as they serve as a great motivator. Thank you for choosing Crowne Plaza Leeds as your preferred hotel of choice and may I thank you again for your recommendation to future potential guests. We look forward to welcoming you back to the Crowne Plaza Leeds very soon. Kind Regards Steve Hornsby General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from yorkshire

Posted 23-Aug-2017
Great hotel. Pool very nice & excellent breakfast
Comment from Hotel Management
25-Aug-2017 by Steve Hornsby, Hotel Management
Dear Guest Thank you for taking the time to provide us with some excellent customer feedback. I am delighted to read that you enjoyed your stay with us. Thank you for choosing Crowne Plaza Leeds as your preferred hotel of choice and may I thank you again for your recommendation to future potential guests. We look forward to welcoming you back to the Crowne Plaza Leeds very soon. Kind Regards Steve Hornsby General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from doncaster england

Lovely room

Posted 21-Aug-2017
Lovely room plenty of space for 3 adults Newly refurbished hotel Lots of choice for breakfast hot and cold Overall a very pleasant stay
Comment from Hotel Management
25-Aug-2017 by Steve Hornsby, Hotel Management
Dear Guest Thank you for taking the time to provide us with some excellent customer feedback. I am delighted to read that you enjoyed your stay with us. Please be assured I have passed on your kind comments to all of my team, as they serve as a great motivator. Thank you for choosing Crowne Plaza Leeds as your preferred hotel of choice and may I thank you again for your recommendation to future potential guests. We look forward to welcoming you back to the Crowne Plaza Leeds very soon. Kind Regards Steve Hornsby General Manager
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Aug-2017
Cons: Television not working.
The lady receptionist is less accommodating. But most staff are friendly. Thanks!
Comment from Hotel Management
25-Aug-2017 by Steve Hornsby, Hotel Management
Dear Guest Thank you for taking the time to provide us with some excellent customer feedback. I am delighted to read that overall you enjoyed your stay with us. I am sorry that you felt dissatisfied by your experience at reception. Thank you for choosing Crowne Plaza Leeds as your preferred hotel of choice and may I thank you again for your recommendation to future potential guests. We look forward to welcoming you back to the Crowne Plaza Leeds very soon. Kind Regards Steve Hornsby General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from fife

Close to city centre

Posted 03-Aug-2017
Upon check in we were given a room only to find that the cleaner was still doing the room, had to go back to reception and was given another room. No ice machines working or no movie channels either. Then on check out the guy at reception said we had already checked out so someone else must have gave our room number, I was not amused.
Comment from Hotel Management
11-Aug-2017 by Steve Hornsby, Hotel Management
Dear Guest Thank you for taking the time to provide us with some feedback regarding your recent stay. Here at the Crowne Plaza Leeds we strive to provide each of our guests with the highest level of service and customer care and I deeply regret that on this occasion, we have failed to deliver this. The feedback we receive from our valued guests enables us to target problem areas and, wherever possible, take the necessary actions to ensure problems can be avoided in the future. On a final note, may I once again apologise for the shortcomings experienced during your short break in Leeds. Kind Regards Steve Hornsby General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Newcastle

Posted 31-Jul-2017
Hotel was in very good location, it had very good facilities - would stay again if in the area. Very good value for money
Comment from Hotel Management
02-Aug-2017 by Steve Hornsby, Hotel Management
Dear Guest Thank you for taking the time to provide us with some excellent customer feedback. I am delighted to read that you enjoyed your stay with us. Thank you for choosing Crowne Plaza Leeds as your preferred hotel of choice and may I thank you again for your recommendation to future potential guests. We look forward to welcoming you back to the Crowne Plaza Leeds very soon. Kind Regards Steve Hornsby General Manager
2 out of 5
by A verified traveller

No twin rooms - take note

Posted 19-Jun-2017 on Hotels
Booked a "twin" room with 2 beds. Was given a double. As a 34 year old man I don't want to be sharing a bed with my friend. Ended up with a sofa bed. Not ideal. Not what I booked. Was informed the hotel doesn't do a twin room when it clearly states on booking and confirmation email.
Comment from Hotel Management
02-Aug-2017
Dear Guest Thank you for taking the time to provide us with some feedback regarding your recent stay. Here at the Crowne Plaza Leeds we strive to provide each of our guests with the highest level of service and customer care and I deeply regret that on this occasion, we have failed to deliver this. With regards to twin rooms, the hotel does have several of them. They have 2 double beds in each room. I can only presume that they were unavailable the night you stayed which is why you were given a sofa bed. With regards to your confirmation, I unfortunately cannot confirm whether the error was with hotels.com who you booked through or ourselves without further information but would be happy to look into it if you would like to contact us directly. On a final note, may I once again apologise for the shortcomings experienced during your short break in Leeds. Kind Regards Steve Hornsby General Manager
4 out of 5
by Debbie

Posted 19-Jun-2017 on Hotels
Comment from Hotel Management
02-Aug-2017
Dear Guest Thank you for taking the time to provide us with some customer feedback. I am delighted to read that you enjoyed your stay with us. We look forward to welcoming you back to the Crowne Plaza Leeds very soon. Kind Regards Steve Hornsby General Manager