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The Black Swan Inn, Ascend Hotel Collection

Star Rating
3 out of 5
Photo gallery

Reviews

4.2 / 5Very Good
612 reviews

Amenities

  • Free WiFi
  • Breakfast included
  • Free parking
  • Air Conditioning

Map

Choose dates to view prices

Book online or call:

020 3564 4853
  • Non Lakeside Standard Room, 2 Double beds

    Room Amenities

    • Sleeps 4
    • 2 Double Beds
    More details
  • Non Lakeside Standard Room, 1 King bed

    Room Amenities

    • Sleeps 2
    • 1 King Bed
    More details
  • Lakeside Superior Room, 1 King bed

    Room Amenities

    • Lake view
    • Sleeps 2
    • 1 King Bed
    More details
  • Lakeside Deluxe Room, 1 King bed

    Room Amenities

    • Lake view
    • Sleeps 2
    • 1 King Bed
    More details
  • Lakeside Deluxe Room, 2 Queen beds

    Room Amenities

    • Lake view
    • Sleeps 4
    • 2 Queen Beds
    More details
  • Non Lakeside Superior Room, 2 Queen beds

    Room Amenities

    • Sleeps 4
    • 2 Queen Beds
    More details
  • Non Lakeside Superior Room, 1 King bed

    Room Amenities

    • Sleeps 2
    • 1 King Bed
    More details

About this area

Lee

Located in Lee, The Black Swan Inn, Ascend Hotel Collection is on the waterfront. The area's natural beauty can be seen at Wood's Pond and Kennedy Park, while Tanglewood Music Center and Animagic Museum of Animation are cultural highlights. Berkshire Botanical Garden and Ashintully Gardens are also worth visiting.

Getting around

  • Pittsfield Intermodal Transportation Center - 15 min drive
  • Albany, NY (ALB-Albany Intl.) - 62 min drive

Restaurants

  • Mint, Indian Lakeside Din — 1 min walk
  • Baja Charlie's - 18 min walk
  • Salmon Run Fish House - 2 min drive
  • Patisserie Lenox - 5 min drive
  • Nudel - 5 min drive

About this property

The Black Swan Inn, Ascend Hotel Collection

Lakefront hotel with free breakfast and restaurant
This hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business centre, coffee/tea in a common area and a meeting room. All 52 rooms provide conveniences such as fridges and coffee makers, plus complimentary wireless Internet access and LCD TVs with cable channels. Guests will also find premium bedding, free local calls and hairdryers.
The Black Swan Inn, Ascend Hotel Collection offers 52 forms of air-conditioned accommodation with coffee/tea makers and a hairdryer. Beds feature premium bedding. LCD televisions come with premium cable channels. Bathrooms include a combined bath/shower unit.
This Lee hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include a 24-hour fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self parking

Food and drink

Free continental breakfast available daily
1 restaurant
1 bar
Coffee/tea in a common area

Things to do

24-hour fitness centre
Fishing
Kayaking
Motor-boating
Motorised watercraft

Family friendly

Free cots/infant beds
Fridge

Guest services

24-hour front desk
Daily housekeeping

Languages spoken

English
Hindi
Spanish

Business services

24-hour business centre
1 meeting room
Computer station

Outdoors

Picnic area

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Braille signage

More

Designated smoking areas (fines apply)

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Free cots/infant beds
Linens
Premium bedding

Bathroom

Hairdryer
Shampoo
Shower/bathtub combination
Soap
Toilet paper
Towels

Entertainment

TV channels
LCD TV
premium channels

Food and drink

Coffee/tea maker
Fridge

More

Connecting rooms available
Desk
Free local calls
Iron/ironing board
Phone
Window screens

Policies

Check-in

Check-in between 3 PM - 4:00 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Pets

  • Pets not allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

American Express
Diners Club
Discover
JCB International
Mastercard
Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • Tax ID - C0006791500.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Property is also known as

  • Black Swan Inn Ascend Collection Hotel Lee
  • Black Swan Inn Ascend Collection Hotel
  • Black Swan Ascend Collection Lee
  • Black Swan Ascend Collection
  • The Black Swan Inn, Ascend Hotel Collection Lee
  • The Black Swan Inn, Ascend Hotel Collection Hotel
  • The Black Swan Inn an Ascend Hotel Collection Member
  • The Black Swan Inn, Ascend Hotel Collection Hotel Lee
4.2

Very Good

5 - Excellent
254
4 - Good
258
3 - Okay
67
2 - Mediocre
26
1 - Poor
7
4.4
Cleanliness
4.4
Service and Staff
4.3
Amenities
4.1
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our room was clean and updated. Bathroom fixtures appeared brand new. Breakfast area clean with beautiful view and great food choices. We will definitely stay here again.

Stayed 1 night in Dec 2019

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The people were great. Nice breakfast. The floors are a bit creaky, but when we complained they changed our room right away.

Stayed 2 nights in Dec 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Black Swan Inn gave us the feeling of being home. Well kept, clean and convenient to amenities.

Stayed 2 nights in Dec 2019

2/5

  • Disliked: Staff & service

Very disappointing experience with this inn's management. I have a problem during booking with Expedia, that led me to believe that the reservation with this merchant had not gone through (Expedia never confirmed the reservation); yet I was charged by Black Swan(BSI) for it. When I noticed this error I called BSI; in the morning of the booking, hoping they could refund me and release the room that I would not be occupying. They refused to reimburse me, even though their business was not affected by this cancellation (they had plenty of vacancies that day, so this error did not prevent them from having their rooms busy) yet they declined to honor my request which was made in good faith. Cancellation fees are valid to prevent abuse or impact on revenue, but this bogus reservation (thanks Expedia) couldn't have kept any other visitor from staying at this inn that day; again, they had plenty of vacancies to fill. Greed prevailed over courtesy, which doesn't speak well of BSI management. I am a frequent Berkshires' visitor; there are many wonderful inns with excellent and very graceful client service in the area; I will stay away from BSI in future trips.

Stayed 1 night in Dec 2019

4/5 Good

    This property is fine and I stayed in it before. What I didn't like was that I booked it through expedia and wound up with a non refundable room. Usually I don't have problems, but this year my plans changed. I tried to cancel it a couple days in advance but I could not get any of my money back. It's not worth the $10 discount to book on expedia. The first time you have an issue, the money you lose exceeds all the $10 you saved. I learned my lesson and won't book on expedia again.

    Stayed 2 nights in Dec 2019

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