Ratings based on 2,367 verified reviews

4.5 out of 5
83% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller

Posted 24 May 2020
We like staying here under normal conditions. Through COVID, it’s not the same, obviously. No breakfast this time.
Comment from Hotel Management
25 May 2020 by Jae, Hotel Management
Thank you for your feedback.
2 out of 5
by a verified traveller

Posted 22 May 2020
Took 30 min to check in. About three people on the property and no jacuzzi suite available....common.
Comment from Hotel Management
25 May 2020 by Jae, Hotel Management
Thank you for your feedback.
5 out of 5
by a verified traveller

Posted 16 May 2020
Comment from Hotel Management
19 May 2020 by Jae, Hotel Management
Thank you for your feedback and hope to see you again.
5 out of 5
by a verified traveller from Fort McMurray

Posted 30 Apr 2020
Stopped at this hotel on our way to Lethbridge and keep in mind in the middle of the pandemic so due to that the restaurant was closed but that’s not the hotels fault. The staff were very nice and friendly,the room was very clean and huge ! King size bed was very comfortable the bathroom was also huge! Probably one of the biggest hotel rooms I’ve ever stayed in. Would definitely recommend this hotel.
Comment from Hotel Management
30 Apr 2020 by Jae, Hotel Management
Thank you for your feedback and hope to see you again.
5 out of 5
by a verified traveller

Posted 24 Apr 2020
Beautiful hotel rooms. Good location. Loved and highly recommend!
Comment from Hotel Management
24 Apr 2020 by Jae, Hotel Management
Thank you for your feedback and hope to see you again.
5 out of 5
by a verified traveller

Posted 9 Apr 2020
Comment from Hotel Management
9 Apr 2020 by Jae, Hotel Management
Thank you for your feedback and hope to see you again.
5 out of 5
by a verified traveller from Kelowna, BC

Posted 5 Apr 2020
I am an essential worker working in NWT and stay here whenever I fly north once a month. In this trying time they have kept their doors open for us and I for one appreciate it immensely. The one other individual riding from the airport one the shuttle said they tried to stay there while traveling through but could not because it wasn't essential travel. I applaud you for putting those of us that HAVE to travel ahead of those that don't need to....including our safety from exposure. Thank you
Comment from Hotel Management
6 Apr 2020 by Jae, Hotel Management
First, let me thank you for your work. We do understand the importance of your job and we want to make sure that the safety and health of our guest is our number 1 priority. Thank you for your feedback and hope to see you again.
5 out of 5
by a verified traveller from High Prairie, Alberta

Posted 2 Apr 2020
Always a joy to stay at this VIP hotel! We fly out and park our vehicle here and use their shuttle. Their hot breakfast is awesome. The extra little perk of a quiet room on the Business Floor including a hospitality package of Bottled Water, Chips and a Chocolate Bar makes any stay extra special!
Comment from Hotel Management
3 Apr 2020 by Jae, Hotel Management
Thank you for your feedback. Hope to see you again.
5 out of 5
by a verified traveller from High Prairie, AB

Posted 2 Apr 2020
I love the VIP service! A upgraded room on the 5th floor which is the Business Floor is so nice as the floor is very quiet. I love the goodie bag with chips, water and a chocolate bar too! The shuttle service and the ability to park your car there for a fee in also an added bonus for us!
Comment from Hotel Management
2 Apr 2020 by Jae, Hotel Management
Thank you for your feedback. Hope to see you again.
3 out of 5
by a verified traveller

Posted 25 Mar 2020
We were upgraded to the Executive Floor but it was not worth it. The top floor was noisy from highway traffic and the ventilation system rattled in our room all night. We had a very poor sleep.
Comment from Hotel Management
25 Mar 2020 by Jae, Hotel Management
Thank you for your feedback. Hope to see you again.