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Reviews of ibis Gloucester

2.5 out of 5
ibis Gloucester
Sawmills End, Corinium Ave A417, Gloucester, England

Reviews

8.4

Very good

Rating 10 - Excellent. 378 out of 1000 reviews" "
Rating 8 - Good. 461 out of 1000 reviews" "
Rating 6 - Okay. 110 out of 1000 reviews" "
Rating 4 - Poor. 28 out of 1000 reviews" "
Rating 2 - Terrible. 23 out of 1000 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Wayne

Stayed 2 nights in Jul 2022
Response from Kaitlin - Guest Service Supervisor on 8 Sept 2022
We're sorry we were unable to accommodate you on this instance and had to provide you with alternative accommodation. We sincerely apologise for the inconvenience this caused.

8/10 Good

margaret

Stayed 2 nights in Mar 2022
Response from Martin on 8 Mar 2022
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Paige (Guest Service Supervisor) on 4 Feb 2022
Thank you for taking the time to leave us a review. Our team work hard to ensure you have the best stay possible. We look forward to welcoming you back soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Property conditions & facilities, room comfort
Very good helpful staff good breakfast and good quality bedroom bathroom could do with having a deep clean inside edging of shower tray and around the other edging of bathroom furniture
Stayed 1 night in Jan 2022
Response from Paige (Guest Service Super on 17 Jan 2022
Thank you for taking the time to leave us a review. We are glad to head that you found the staff helpful and enjoyed the breakfast. We will pass on your comments about the bathroom onto our housekeeping team.

8/10 Good

justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay in a nice clean hotel
Stayed 2 nights in Dec 2021
Response from Jack T on 4 Jan 2022
Hi Justin Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!

8/10 Good

S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cheap, clean and comfortable.
Stayed 1 night in Jan 2022
Response from Paige (Guest Service Supervisor) on 5 Jan 2022
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, spacious rooms, comfy bed, friendly staff
Stayed 1 night in Dec 2021
Response from Oliver (Guest Service Assistant) on 31 Dec 2021
Thank you for your kind comments. We are delighted that you enjoyed your stay with us! We hope to see you again in the future!

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Little touches
Hotel unremarkable but I was lucky enough to be looked after by a member of the team who was listening and offered help in small ways that made a big difference when travelling with my pets.
Stayed 1 night in Dec 2021
Response from Oliver (Guest Service Assistant) on 31 Dec 2021
Thank you for your kind comments. We are delighted that you enjoyed your stay with us! We hope to see you again in the future!

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the little bathroom and loved the power shower.
Stayed 1 night in Dec 2021
Response from Paige (Guest Service Supervisor) on 29 Dec 2021
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!

8/10 Good

Sean

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 9 nights in Dec 2021
Response from Paige (Guest Service Supervisor) on 28 Dec 2021
Thank you for taking the time to leave us a review. We look forward to welcoming you back soon!

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Paige (Guest Service Supervisor) on 27 Dec 2021
Thank you for taking the time to tell us about your experience at the Ibis Gloucester. I am sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great nights stay
My stay was for a good nights rest :) and was perfect:) Thankyou
Stayed 1 night in Sep 2021
Response from Oliver (Guest Service Assistant) on 23 Dec 2021
Thank you for your kind comments. We are delighted that you enjoyed your stay with us! We hope to see you again in the future!

10/10 Excellent

Katie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Oliver (Guest Service Assistant) on 23 Dec 2021
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very clean room.
Stayed 1 night in Dec 2021
Response from Oliver (guest Service Assistant) on 21 Dec 2021
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!

8/10 Good

tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite staff . Nice choice of food if your a bit peckish. And a good buffet breakfast in the morning. Slept like a log , all good 👍
Stayed 1 night in Dec 2021
Response from Jack T on 16 Dec 2021
Thank you for your kind comments and compliments – We are delighted that you enjoyed your stay and we look forward to welcoming you back again soon.

8/10 Good

PAUL

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The stay was good but only now serving food from microwave or Pizza Not great
Stayed 1 night in Dec 2021
Response from Oliver (Guest Service Assistant) on 20 Dec 2021
Thank you for taking the time to tell us about your experience at the Ibis Gloucester. I am sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We will pass your comments on to our management team.

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service
The room was clean, bed comfortable. The only disappointment was the shampoo bottle in the shower was empty.
Stayed 1 night in Dec 2021
Response from Jack T on 16 Dec 2021
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gloucester stopover
Stayed 2 nights in Dec 2021
Response from Oliver (Guest Service Assistant) on 20 Dec 2021
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!

2/10 Terrible

Iveta

Business traveller
Disliked: Property conditions & facilities, room comfort
Unpleasant
Unfortunately had a very disappointing stay. It was so cold in room, that i had to request an extra blanket as the heating system did not work properly. There was only warm air coming out of it in just one small corner. Also the smell of cleaning products is so overwhelming that it's quite unpleasant. There was not a single drop of shower gel in the shower and the remote was so duty and sticky, that needed gloves to change the channel. I paid £149 for an overnight stay and wanted a better service than that. Won't be going back I'm afraid. Hotel hasn't got a designated area for smokers and entering/leaving hotel is a disgusting experience as have to go through a crowd of smokers. Staff should be encouraged to wear their masks properly rather under their noses.
Stayed 1 night in Nov 2021
Response from Kaitlin (Guest Service Supervisor) on 20 Dec 2021
Thank you for your feedback, we can assure you that the matter is being looked into and will be dealt with accordingly.

8/10 Good

Wayne

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Oliver (Guest Service Assistant) on 29 Nov 2021
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Oliver (Guest Service Assistant) on 29 Nov 2021
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review! Kind Regards

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a short stay
Checking in excellent and receptionist knowledge & friendly. Room was good size usual style, great for a one night stay.
Stayed 1 night in Nov 2021
Response from Panashe (Guest service assistant). on 6 Nov 2021
Hello. Thank you for staying with us and we are glad to hear that we enjoyed your stay. We hope to see you again soon. Kind Regards

8/10 Good

c

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Paige (Guest Service Supervisor) on 4 Nov 2021
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!

10/10 Excellent

Jayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Paige (Guest Service Supervisor) on 19 Oct 2021
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2021
Response from Paige (Guest Service Supervisor) on 19 Oct 2021
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!

10/10 Excellent

Lesley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Paige (Guest Service Supervisor) on 19 Oct 2021
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!

2/10 Terrible

Natasja

Disliked: Amenities
Stayed 1 night in Oct 2021

8/10 Good

Ashley

Stayed 1 night in Oct 2021
Response from Paige (Guest Service Supervisor) on 19 Oct 2021
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!

8/10 Good

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
Staff were very accommodating and the breakfast was good value for money.
Stayed 2 nights in Oct 2021
Response from Paige (Guest Service Supervisor) on 16 Oct 2021
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!

10/10 Excellent

Mr D S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Paige (Guest Service Supervisor) on 16 Oct 2021
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!

10/10 Excellent

AnneMarie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room, easy check in and the breakfast was lovely and I could take it back to my room. Loved that it was a dog friendly hotel too
Stayed 1 night in Oct 2021
Response from Paige (Guest Service Supervisor) on 16 Oct 2021
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!

6/10 Okay

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic but good
Hotel was clean tidy and staff were very helpful and friendly,, the menu was basic to say the least ,, and location was a bit away from anywhere to eat if on foot ,, Access to town good as bus stop close by ,
Stayed 4 nights in Oct 2021
Response from Paige (Guest Service Supervisor) on 15 Oct 2021
Thank you for your kind comments and compliments – We are delighted that you enjoyed your stay and we look forward to welcoming you back again soon.

6/10 Okay

Jennifer

Liked: Cleanliness, property conditions & facilities
A fine stay
We came up for a wedding. Staff were very accommodating and allowed us to check in earlier than 2pm which we greatly appreciated. Room was clean with simple amenities. I slept well bu my husband did not, complaining the beds were too hard.
Stayed 1 night in Oct 2021
Response from Paige (Guest Service Supervisor) on 15 Oct 2021
Thank you for your kind comments and compliments – We are delighted that you enjoyed your stay and we look forward to welcoming you back again soon.

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Paige (Guest Service Supervisor) on 15 Oct 2021
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!

8/10 Good

Richard

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Paige (Guest Service Supervisor) on 15 Oct 2021
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had all we needed for an overnight stay.
Ibis room was basic but comfortable. Had all we needed in it. Me personally I do prefer carpet underfoot, our room was Lino, however I understand that this is probably easier to clean and harbours less germs.
Stayed 1 night in Oct 2021
Response from Paige (Guest Service Supervisor) on 9 Oct 2021
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Fairly clean throughout.
Stayed 1 night in Oct 2021
Response from Paige (Guest Service Supervisor) on 15 Oct 2021
Thank you for your kind comments and compliments – We are delighted that you enjoyed your stay and we look forward to welcoming you back again soon.

8/10 Good

David

Stayed 1 night in Oct 2021
Response from Paige (Guest Service Supervisor) on 9 Oct 2021
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!

2/10 Terrible

Thomas

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Ibis disaster, never again !
Booked for 5 nights but after 4 just couldn’t bear it any longer. On arrival there was a stream of food deliveries from a a well known pizza chain arriving outside being collected by guests. (Should have run for the hills then I guess) The rooms don’t get serviced until the fourth day. This included cleaning, bed being made, towels being changed, tea and coffee being replenished and even the waste bins being emptied. After discussions with reception supervisor the bathroom bin was emptied on one occasion. Also collected clean towels from reception three times and dumped the wet ones in the corridor ( still in the same place the following morning) Requested an iron and ironing board on Thursday (£5.00 deposit by the way) and that never appeared at all so we gave up) the room was serviced on the Saturday but by then we have already decided to cut the trip short and headed off home. Im sure the place is fine for a one night stop over but if you are planning more than that then this isn’t the place to stay. The room rates displayed on an electronic display at the entrance changed daily topping out at £139 PER NIGHT !!! This has to have been the worst hotel I have stayed in ANYWHERE in the world including hostels in the back of beyond in India. We appreciate that Covid has an effect on service but why not place a notice in each room explaining the issues and what level of service to expect. Stayed in a number of hotels over last few weeks and never had service this poor.
Stayed 5 nights in Sep 2021
Response from Panashe (Guest Service Assistant) on 28 Sept 2021
I would first off like to apologies that you felt the service you received was not up to standard and decided to cut your stay with Ibis Gloucester short. We do ask our staff to inform guests on check-in that rooms will not be serviced every day but guests can always request for their room to be cleaned at any point during their stay. Unfortunately, our irons are a first come first serve basis, therefore we cannot guarantee that they will be available on request. Furthermore, we do not control our prices they are managed by the head office and is beyond our control, they are priced depending on demand. Your feedback will be passed on to the rest of the staff to ensure that our services do improve. Many Thanks

8/10 Good

Shirley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Paige (Guest Service Supervisor) on 25 Sept 2021
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!

10/10 Excellent

PARDEEP

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in. Knowledgeable staff member .
Stayed 1 night in Sep 2021
Response from Paige (Guest Service Supervisor) on 25 Sept 2021
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!

8/10 Good

Angela

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2021

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attentive staff
Everything as expected and staff are excellent.
Stayed 1 night in Sep 2021
Response from Paige (Guest Service Supervisor) on 21 Sept 2021
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!

10/10 Excellent

Vivienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good
Stayed 1 night in Sep 2021
Response from Paige (Guest Service Supervisor) on 21 Sept 2021
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Paige (Guest Service Supervisor) on 21 Sept 2021
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!

6/10 Okay

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Too far out of the city to be able to do anything. The bar was dreadful - warm wine, beer that hadn't been poured. Nothing close by for eating etc. The hotel however was clean but the beds uncomfortable. Wouldn't stay there again. There was parking onsite which was good. Just too far from anything to be a good base for a break.
Stayed 2 nights in Aug 2021
Response from Paige (Guest Service Supervisor) on 21 Sept 2021
Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly.

8/10 Good

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Sep 2021
Response from Paige (Guest Service Supervisor) on 21 Sept 2021
Thank you for your kind comments. We are delighted that you enjoyed your stay with us! We hope to see you again in the future!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021

8/10 Good

Royston

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

10/10 Excellent

Penny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Local to family wedding
Perfect location for a family wedding
Stayed 1 night in Aug 2021
Response from Paige (Guest Service Supervisor) on 21 Sept 2021
Thank you for your kind comments. We are delighted that you enjoyed your stay with us! We hope to see you again in the future!