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Reviews of Courtyard by Marriott Hanover Lebanon

3 out of 5
Courtyard by Marriott Hanover Lebanon
10 Morgan Drive, Lebanon, NH

Reviews

8.8

Excellent

Rating 10 - Excellent. 458 out of 766 reviews" "
Rating 8 - Good. 212 out of 766 reviews" "
Rating 6 - Okay. 56 out of 766 reviews" "
Rating 4 - Poor. 23 out of 766 reviews" "
Rating 2 - Terrible. 17 out of 766 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities
This is an excellent hotel in every way, efficient and friendly staff, a great property, and well appointed room. It is convenient to Dartmouth Hitchcock Hospital and the Dartmouth College campus.
Stayed 5 nights in Apr 2024
Response from Tabatha on 19 Apr 2024
Thank you for your kind review.

6/10 Okay

Miyoung, Rochester

Travelled with family
Disliked: Amenities, property conditions & facilities
This doesn’t meet the expectation about the Courtyard.
Stayed 2 nights in Apr 2024
Response from Tabatha on 19 Apr 2024
I am sorry to hear that your stay was less than satisfactory. I will work with our team to make sure all of our guests are satisfied with their stays.

8/10 Good

Karon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable atmosphere. We have stayed 8 times in the last couple of months, some rooms are quieter than others
Stayed 1 night in Apr 2024
Response from Tabatha on 13 Apr 2024
Thank you for your kind review.

10/10 Excellent

Carol

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was excellent, The only improvement I could suggest is why are the handicapped rooms so far from the elevator . aaaai wish the handicapped bathroom had a walk in shower.
Stayed 1 night in Apr 2024
Response from Tabatha on 13 Apr 2024
Thank you for your kind review.

2/10 Terrible

Robert

Stayed 1 night in Mar 2024
Response from Tabatha on 15 Apr 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Karon

Liked: Property conditions & facilities
Comfortable
Stayed 2 nights in Mar 2024
Response from Tabatha on 25 Mar 2024
Thank you for your kind review.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
My first time here. Will definitely be a returning customer!!
Stayed 1 night in Mar 2024
Response from Tabatha on 25 Mar 2024
Thank you for your kind review. We look forward to seeing you again.

6/10 Okay

JOHNNY

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very low water pressure. Wish you had free breakfast.
Stayed 2 nights in Mar 2024
Response from Tabatha on 25 Mar 2024
Thank you for your review. I am sorry to hear about your experience with the water pressure, thank you for letting us know. I will have someone look into this right away.

10/10 Excellent

Karon

Liked: Cleanliness, staff & service
Comfortable atmosphere
Stayed 2 nights in Mar 2024
Response from Tabatha on 25 Mar 2024
Thank you for your kind review.

10/10 Excellent

Evis

Stayed 1 night in Mar 2024
Response from Tabatha on 13 Apr 2024
Thank you for your kind review.

10/10 Excellent

Michelle

Travelled with family
Clean quiet room. Very enjoyable stay
Stayed 1 night in Mar 2024
Response from Tabatha on 13 Mar 2024
Thank you for your review. We are happy to hear you had a good stay.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tabatha on 13 Mar 2024
Thank you for your review. We are happy to hear you had a good stay.

10/10 Excellent

Tatyana

Clean
Stayed 1 night in Mar 2024
Response from Tabatha on 7 Mar 2024
Thank you for your kind review.

2/10 Terrible

Allen

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff was extremely rude and then had me trespassed after I asked for the managers number to complain.
Stayed 1 night in Feb 2024
Response from Tabatha on 2 Mar 2024
I am very sorry that you did not have a good experience with us. Unfortunately, when someone is swearing and calling our staff names we have zero tolerance policy. You also, refused to provide a credit card for incidentals, which I now understand as you smoked in our NONE smoking facility. We work hard to provide everyone with a comfortable stay and you created a very hostile environment for our guests in the lobby and also our staff.

10/10 Excellent

Michele

Stayed 1 night in Feb 2024
Response from Tabatha on 25 Mar 2024
Thank you for your kind review.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tabatha on 1 Mar 2024
Thank you for your kind review.

8/10 Good

Zhijiang, Franklin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tabatha on 20 Feb 2024
Thank you for your kind review.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient
Stayed 1 night in Feb 2024
Response from Tabatha on 14 Feb 2024
Thank you for your kind review.

10/10 Excellent

Kathleen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean, warm, comfortable
Stayed 1 night in Feb 2024
Response from Tab on 9 Feb 2024
Thank you for your review.

8/10 Good

Melanie

Very close to DHMC
Stayed 1 night in Feb 2024
Response from Tabatha on 8 Feb 2024
Thank you for your review.

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Thank for my 1st night. I so needed the rest, as I have been at the hospital with my husband who had a heart attack and had a quadruple by pass. Due to his needs I did not get to return for night two. I should have only booked one night at a time unfortunately. Deb
Stayed 2 nights in Feb 2024
Response from Tab on 8 Feb 2024
Im sorry for your family's situation. DHMC is a wonderful part of our community.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Feb 2024
Response from Tabatha on 5 Feb 2024
Thank you for your kind review.

8/10 Good

Karen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The worst wifi I have EVER experienced. Trying to work is almost impossible
Stayed 1 night in Jan 2024
Response from Tabatha on 1 Feb 2024
Thank you for your review, and bringing that to our attention. We will look into this.

10/10 Excellent

Rebecca

Stayed 1 night in Jan 2024
Response from Tabatha on 25 Mar 2024
Thank you for your kind review.

8/10 Good

Brian

Stayed 2 nights in Jan 2024
Response from Tabatha on 29 Jan 2024
Thank you for your review.

8/10 Good

Elle

Stayed 4 nights in Jan 2024
Response from Tabatha on 20 Jan 2024
Thank you for your kind review.

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Tabatha on 19 Jan 2024
Thank you for your kind review.

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tabatha on 19 Jan 2024
Thank you for your positive review. I am happy we were able to provide a comfortable stay for you.

10/10 Excellent

Irena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Tabatha on 19 Jan 2024
Thank you for your positive review. I am happy we were able to provide a comfortable stay for you.

6/10 Okay

Mehrdad

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tabatha on 16 Jan 2024
Thank you for your review. We are always looking for ways to improve, and take guest feedback very seriously.

10/10 Excellent

Kathy

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Tabatha on 16 Jan 2024
Thank you for your kind review.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tabatha on 12 Jan 2024
Thank you for your kind review.

10/10 Excellent

Patrick

Stayed 1 night in Jan 2024
Response from Tabatha on 9 Jan 2024
Thank you for your kind review. I am happy to hear you had a good stay with us.

8/10 Good

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Updated but Breakfast lacking
The desk clerk was very helpful and friendly-5 star service. The room was clean and comfortable. It was odd that was no hairdryer or little bottles of beauty aids....which on this trip I needed as it was a unexpected trip and I forgot those items. Breakfast was disappointing- I knew it wasn't included so paid for the extra but it was skimpy- the choices weren't- I'm used to a layout of choices and guests help themselves to as much as they'd like. The hotel itself was great but Marriott you have to get with current trends and include Breakfast.
Stayed 1 night in Jan 2024
Response from Tabatha on 8 Jan 2024
Thank you for sharing about your recent experience with us. I miss the old buffets as well, unfortunately Courtyards are geared more for the Corporate traveler now. We are re-vamping our menu very soon though, so thank you for the feed-back.

10/10 Excellent

Laura, Salt Lake City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Tabatha on 8 Jan 2024
Thank you for your kind review. I am glad you had an enjoyable stay with us.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tabatha on 1 Jan 2024
Thank you for your kind review. I am happy to hear that you had a good experience with us.

10/10 Excellent

Schuyler

Liked: Cleanliness, staff & service, property conditions & facilities
It alright
Stayed 1 night in Dec 2023
Response from Tabatha on 1 Jan 2024
Thank you for your kind review. I am happy to hear that you had a good experience with us.

8/10 Good

Marc

Travelled with family
Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Tabatha on 1 Jan 2024
Thank you for your kind review. I am happy to hear that you had a good experience with us.

8/10 Good

Marc Andre

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Tabatha on 26 Dec 2023
Thank you for your kind review. I am happy to hear that you enjoyed your stay.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Tabatha on 26 Dec 2023
Thank you for your kind review. I am happy to hear that you enjoyed your stay.

10/10 Excellent

Ezra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tabatha on 24 Dec 2023
Thank you for your kind review. I am happy to hear that you enjoyed your stay.

10/10 Excellent

diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
close to family. quiet and safe area
Stayed 1 night in Dec 2023
Response from Tabatha on 24 Dec 2023
Thank you for your kind review. Happy you enjoyed your stay with us.

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tabatha on 22 Dec 2023
Thank you for your kind review.

8/10 Good

Cherie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay, everything was great. We were disappointed that the website said there was a pool but that is no longer and is being converted to a fitness room. We were looking forward to the pool, but otherwise everything here was top-notch. The staff was all so friendly, good sized, clean rooms. Would definitely stay again.
Stayed 1 night in Dec 2023
Response from Tabatha on 22 Dec 2023
Thank you for your kind review.

8/10 Good

Ian

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tabatha on 22 Dec 2023
Thank you for your kind review.

6/10 Okay

Laura

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room smelled terrible, especially the bathroom, possibly of septic gas. The television spontaneously came on at 3:30 in the morning waking us up. Convenient to Dartmouth Hitchcock Medical Center.
Stayed 1 night in Dec 2023
Response from Tabatha on 22 Dec 2023
I am so sorry to hear this, I have alerted the department to check it out. Thank you for letting us know so we can check into it.

8/10 Good

Whitney

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Dec 2023
Response from Tabatha on 16 Dec 2023
Thank you for your kind review.

4/10 Poor

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfortunately the television (service) in the hotel wasn't working and after a long drive there were a couple of shows I wanted to watch and relax but the rooms didn't have TV. When I got up in the morning I wanted to check out the local weather report but still there was no TV in the room, very frustrating.
Stayed 1 night in Dec 2023
Response from Tabatha on 22 Dec 2023
I am very sorry for the inconvenience this has caused you. It was a very frustrating situation, that was finally able to be resolved.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Clean, comfortable bed, late check out what very helpful. Every staff member was very pleasant and welcoming.
Stayed 1 night in Dec 2023
Response from Tabatha on 12 Dec 2023
Thank you for your kind review.

10/10 Excellent

Christa

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Tabatha on 12 Dec 2023
Thank you for your kind review.