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Reviews of Novotel Thalassa Le Touquet Hotel

4 out of 5
Novotel Thalassa Le Touquet Hotel
Front de Mer, BP 214, Le Touquet-Paris-Plage, Pas-de-Calais

Reviews

8.4

Very good

Rating 10 - Excellent. 86 out of 205 reviews" "
Rating 8 - Good. 81 out of 205 reviews" "
Rating 6 - Okay. 21 out of 205 reviews" "
Rating 4 - Poor. 10 out of 205 reviews" "
Rating 2 - Terrible. 7 out of 205 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Service Clients Thalassa Le Touquet on 10 Oct 2023
Merci pour votre notation.A bientôt au Touquet

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Service Clients Thalassa Le Touquet on 10 Oct 2023
Merci pour votre notation.A bientôt au Touquet

10/10 Excellent

Anthea

Stayed 2 nights in Sep 2023
Response from Service Clients Thalassa Le Touquet on 10 Oct 2023
Merci pour ce 10/10.A bientôt au Touquet

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyable couple of days. Used the very friendly bar daily, had meals on the beach and in town, so cant comment on the food.
Stayed 3 nights in Aug 2023
Response from Service Clients Thalassa Le Touquet on 10 Oct 2023
Thank you for your feedbackSee you soon in Le Touquet

8/10 Good

laurence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful location
Stayed 1 night in Aug 2023
Response from Service Clients Thalassa Le Touquet on 10 Oct 2023
Thank you for your feedbackSee you soon in Le Touquet

10/10 Excellent

Karl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful location, and a stunning room. Highly recommend this place.
Stayed 1 night in Sep 2023
Response from Service Clients Thalassa Le Touquet on 10 Oct 2023
Thank you for your comment.See you soon at Le Touquet

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Glorious views
Pretty lovely place. Spaces to relax and enjoy, cool water on tap. Our room was tight for two adults and two children. Just about ok. Views and breakfast were amazing. Loved the pool and steam room. Access to main beach a little tricky.
Stayed 1 night in Aug 2023
Response from Service Clients Thalassa Le Touquet on 10 Oct 2023
Thank you for your comment.See you soon at Le Touquet

10/10 Excellent

Matthew

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Christopher J., Naples

Travelled with family
Room design and location as well as beachfront view was perfect! Overall hotel maintenance, needs more attention in order to keep they ***
Stayed 2 nights in Jul 2023
Response from Service Clients Thalassa Le Touquet on 22 Jul 2023
Dear Customer,Thank you for your comment. We will be sure to share it with the teams.See you soon in Le Touquet

6/10 Okay

James

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Great location, service a little patchy
The location of the hotel is superb, right on the enormous beach. Definitely worth getting a sea view room. The pool is great, and the fitness centre has modern equipment including 2 excellent treadmills. The bar is also great, with views across the beach. Service was a little slow. We ate in the restaurant, the food was ok and reasonably priced, the service ok but the choice of beer was poor. There looked to be plenty of options in town, a 20 min walk away. Along the corridor to our room, there were 5 or 6 rooms with glasses and plates evidently from room service which remained uncollected for several hours.
Stayed 1 night in May 2023

10/10 Excellent

Douglas

Stayed 2 nights in Apr 2023
Response from Service Clients Thalassa Le Touquet on 14 Apr 2023
Merci pour votre notation.A bientôt au Touquet

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 3 nights in Mar 2023
Response from Service Clients Thalassa Le Touquet on 27 Mar 2023
Merci pour votre retour, A bientôt au Touquet

8/10 Good

Stephen

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Disappointing for the price
The view from the room was wonderful, directly over the beach. But the hotel room was basic, with the most depressing toilet cubicle ever! Staff were fairly efficient but not friendly except at reception. Drinks in the bar expensive. Pool area busy but if your lucky enough to get a lounger excellent view.
Stayed 2 nights in Sep 2022

10/10 Excellent

Jennie

Stayed 2 nights in Aug 2022

2/10 Terrible

Sachiin

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Unfriendly and not a pleasant experience
This wasn’t a pleasant stay for the family. Language is a major barrier, and I wonder why an effort can’t be made to speak English. The lady at the shop next to the reception was extremely rude and racist. My wife stood there waiting for her to serve her, but she kept chatting away to another French person, with no care in the world. Not even a greeting when my wife was finally served. I wonder how she got into the hospitality industry.
Stayed 4 nights in Apr 2022

2/10 Terrible

Jonathan, Peasmarsh

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2022

8/10 Good

Chris

Stayed 1 night in Apr 2022

8/10 Good

Anthea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick visit
We made a 24 hour trip as I had a free night to use from Hotels.com. The location was perfect hotel situated right on the beach with a 10 minute walk into town. Would return.
Stayed 1 night in Nov 2021

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with swimming, spa and amazing restaurant
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
A small room with an exceptional view. A Murphy
This hotel is magnificently situated with extraordinary views over a magnificently long beach. They are views to die for but the hotel, with a four star rating, does not live up to the views. The rooms are small, the service is pathetic (on arrival we were left to discover luggage trolleys to take our cases to our rooms) and lacks direction. The young staff need to be shown how a four star hotel should present itself. The price of €370 for a small room in the middle of June was excessive. With proper management and bigger spaces this could be an exceptional hotel given the views. It is up to management to learn how to adapt the hotel to modern day requirements.
Stayed 1 night in Jun 2021

8/10 Good

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
xce
Fabulous! On the beach. Just wish we’d booked sea view. Breakfast was good and choice of where to take it. Room spacious and comfortable. Cocktails rather expensive 😕
Stayed 1 night in Aug 2020

4/10 Poor

DAVID

Travelled with family
Liked: Staff & service, property conditions & facilities
Great location though leaky room.!
We had a water leak from the ceiling dripping all night from midnight - a free car park ticket was offered as compensation as we had already paid upfront..! The 'family room' was small for 4 (and the price). The pre-packed 'Covid-19' refreshment pack in the room had a stained coffee cup inside.. Facilities and breakfast limited due to Covid - which is understood, but no reflection in price reductions..
Stayed 1 night in Jul 2020

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

James

Travelled with group
Liked: Cleanliness
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
When booked Itinerary number 7483068247167 states - 1 double, 2 singles and 1 double sofa bed. The room we got had 1 double bed and 1 single sofa bed. There was 3 us adults. Room small and we felt enclosed was pleased only booked one night. Also when booking in was informed they have no rooms which included what was stated on our reservation. On the plus side the view from room was good of the beach, Normally when book with Expedia what you state we get. Regards Marilyn
Stayed 1 night in Oct 2019

6/10 Okay

Brian

Stayed 2 nights in Oct 2019

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Hotel on the beach with 4 star service
Stayed 1 night in Oct 2019

10/10 Excellent

Dylan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was VERY disappointed that the SALT WATER POOL still contained a LOT of chlorine - it was very salty (so good for my skin) but I smelt of chlorine on getting out. Subsequently I had VERY sore skin for the rest of my stay. Needless to say - I could not go in the pool again!! In Spain, the pool was ONLY SALT and was really good for my poor itchy skin. I have Dead Sea Salt baths at home but my room in the hotel only had a shower
Stayed 4 nights in Sep 2019

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Virginie

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
6 nights with 2 kids
Location right on the beach is wonderful!! This is the best feature and walking to all that Le Touquet offers is easygoing even with kids. Staff is friendly, but they are currently highly understaffed. This was especially noticeable in the restaurant/bar. The saltwater pool was very nice. Be aware that the Thalassa Spa is under construction!! This was disappointing and somewhat effects the layout of the pool entrance, changing area and sunning lounge/deck. Breakfast has a lot to offer; no complaints. We spent 6 nights here in a single room with bunk beds for the kids. The room is much too small for 4 people, our booking was last minute and there were no other options. We would stay here again and recommend this hotel to others while providing the above information; small room, understaffed, spa renovation.
Stayed 6 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely views of the beach and sea from the restaurant. Didn’t like the fact they only publish their menu in French when they get many visitors from the UK as well as Belgium and Holland so why not cater for non French speakers, not too much to ask is it? Also, very expensive with a coffee and coke coming out at 10 euros.
Stayed 6 nights in Aug 2019

4/10 Poor

Stacey

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Lovely location, avoid dune view!
Booked a dune view and ended up with a view of a load of containers, payed a lot of money to stay here so very disappointing. Room condition was average so again not good for the money. Position of the hotel directly on the beach was only real positive
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff in restaurant were rude and unhelpful, on our last night we had terrible service our orders were wrong and staff visibly arguing with each other about who should wIt on tables. With two young children a three hour meal left them overtired and too tired to eat when we spoke to the manager he offered us some free drink vouchers however being our last night and in a rush to get our children to bed we were not able to use them! Shame nice hotel, terrible unhelpful staff
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was ideally placed for the beach with direct access to sun beds and chairs. The beach is literally 20m from the hotel entrance. Parking was fine though very busy at times. The hotel was clean and tidy at all times and the staff were excellent. The pool was large though it was warm it was salt water. Towels were provided at the pool and there were lockers, showers and changing rooms. The restaurant was beautiful with stunning views. The breakfast buffet had plenty of choice and was always well stocked. The room was lovely and the balcony a good size.
Stayed 7 nights in Jul 2019

2/10 Terrible

Denise

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 3 nights in Jul 2019

8/10 Good

Ewart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great sea views
We stayed here for a night en route to further south in France. Parking spaces were at ba premium as the hotel was full and initially we were parked in a very windy spot with the car being blasted with sand from the nearby dunes. Fortunately we were able to move it soon afterwards. Lovely views from hotel and pool spectacular. We did not eat in restaurant as it was fully booked so went into town. Bed not very comfortable. Other than that a good stay.
Stayed 1 night in Jul 2019

8/10 Good

Beccy

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel with pool and a private beach. A great room for a family of four with spectacular view of the sea. Staff very friendly and resourceful. Buffet breakfast was a little expensive however the selection was varied and plentiful. I would stay there again.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Family friendly hotel on the beach
Newly refurbished, some works ongoing to neighbouring Ibis which shares the pool. Hotel is right on the beach at the quiet end. Nice bar/restaurant on the beach. Swimming pool is heated but uses seawater so still a little salty. Staff friendly and helpful. Am looking forward to returning.
Stayed 1 night in Jul 2019

10/10 Excellent

Norma

Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The best location right on the edge of the beach in Le Touquet! A modern clean hotel with friendly staff and good facilities. The bar and terrace out onto the beach is magnificent. We visited on a bank holiday weekend this time with great weather but it meant parking was a real problem. Luckily we had a big 4x4 so could bump up a kerb and park on the verge.
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Liked: Staff & service
The hotel was Right on the beach. So no disturbances from cars
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Beautiful beach location, can’t get better sea views. Food good. Rooms very tight, especially with child/children in room. Ok for short stay. Expensive.
Stayed 4 nights in Apr 2019