A group of us were reserving rooms and we inadvertently got one too many. I contacted Expedia immediately and, given the exceptional circumstances, they offered to make a request of the hotel for cancellation. If the hotel did not authorise a refund I would put it down as a loss, but Embruns refused a call in English and did not respond to an email from Expedia nor two messages sent from me via their website and the Expedia customer support tool leaving our plans up in the air.
On arrival in France I was still unsure whether the room would be cancelled and so I visited them directly. The guy on the front desk was adamant that he didn’t speak any English, of course, and told me to come back the following day. So the next day I returned and spoke with the General Manager Carole. Carole claimed to be able to offer very little English too, despite a) registering English as a spoken language with Expedia, b) having the website in English, c) having a contact tool in English and, d) responding to reviews as “Carole, General Manager” in native-level English.
Carole was unable to understand the refund request, see, because it was in English and totally undecipherable. It would take a crack team of codebreakers to engineer the one-word response.
But she would permit the refund if she had the request translated by Expedia. Not by the bilingua