Exterior

Reviews of Mercure Le Mans Batignolles

4 out of 5
Mercure Le Mans Batignolles
17 Rue de la Pointe, Le Mans, Sarthe

Reviews

8.4

Very good

Rating 10 - Excellent. 121 out of 314 reviews" "
Rating 8 - Good. 140 out of 314 reviews" "
Rating 6 - Okay. 38 out of 314 reviews" "
Rating 4 - Poor. 6 out of 314 reviews" "
Rating 2 - Terrible. 9 out of 314 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

matthew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel - pleasant staff
Receptionist extremely helpful and very pleasant. Could do with a mirror over the dressing table other than that the hotel is very nice.
Stayed 1 night in Dec 2023

10/10 Excellent

Mrs M

Stayed 1 night in Sep 2023

10/10 Excellent

Bruno

Stayed 2 nights in Sep 2023

10/10 Excellent

Sarah

Stayed 2 nights in Sep 2023

10/10 Excellent

Rachel

Stayed 2 nights in Sep 2023

10/10 Excellent

Anthony

Stayed 2 nights in Aug 2023

10/10 Excellent

john

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy
Stayed 1 night in Aug 2023

10/10 Excellent

FABRICE

Stayed 1 night in Aug 2023

10/10 Excellent

christophe

Stayed 1 night in Aug 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Denise

Stayed 1 night in Jul 2023

8/10 Good

Frederic

Stayed 1 night in Jun 2023

2/10 Terrible

Jean-François

Stayed 2 nights in May 2023
Response from Julie - Chargée de clientèle on 2 Jun 2023
Bonsoir Monsieur, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour.Nous regrettons que le service et la prestation n’aient pas été à la hauteur de vos attentes.Nous restons à votre entière disponibilité afin d'échanger sur votre séjour.Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux.Bien cordialement,

10/10 Excellent

Nicolas

Stayed 3 nights in Apr 2023

2/10 Terrible

wojtek

Travelled with partner
Disliked: Amenities, property conditions & facilities
There are building works in progress, to get to to our room we had to navigate a staircase without automatic lights and couldn't find the switch, we ended up on the building site. We finally found our room, the corridor had no fire escape door! The door was locked and a sheet of wood was nailed onto it ! We didn't need an alarm in the morning as the building noise was the alarm. I think this is a perfect example of money before customers!
Stayed 1 night in Mar 2023
Response from Julie - Chargée de clientèle on 11 Jun 2023
Dear Madam & Sir Wojtek,Thank you for taking the time to share your feedback. While I wish you had a better experience. You reserved 2 communicating rooms on the second floor, excluding works. The access described seems strange.To provide a superior service experience, we are building 9 additional rooms, a swimming pool, a spa and a gym. Opening early July.We invite you to discover these future amenities.s.Best regards

10/10 Excellent

xavier

Stayed 2 nights in Jan 2023

10/10 Excellent

Rikke

Stayed 1 night in Jan 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Improvements
Soap would have been nice by hand wash basin in the bathroom and larger bedside tables. Mat for bath when taking a shower to prevent slippage.
Stayed 1 night in Aug 2022

8/10 Good

David

Stayed 1 night in Aug 2022

10/10 Excellent

Yiu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accommodating staff
Stayed 1 night in May 2022

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel for Short or Longer Stays
We arrived late, but received a very warm welcome from the gentleman covering the front desk overnight. He checked us in quickly and nothing was too much trouble. The room was clean and had everything you need. Would highly recommend staying here.
Stayed 1 night in Oct 2021

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff excellent helpful and kind . The standard double room for a couple with large luggage and small dog was small, bathroom was also small but room was newly decorated and stylish.
Stayed 2 nights in Oct 2021

8/10 Good

Verified traveller

Stayed 1 night in Aug 2020

2/10 Terrible

Johnaire, Coatbridge

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Asked about WiFi & got a long winded story & never got the WiFi code Bathrooms far to small Toilet pan 3 inches from wall Shower far to narrow Other than that it was clean & tidy Apart from the black monks above the window & ur shower gel is stinking
Stayed 1 night in Feb 2020
Response from Julie - Chargée de clientèle on 15 Feb 2020
Dear Madam and Sir, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; About the wifi, you don't need code, it's automatic. Please do not hesitate to ask the recepetion. Best regards

8/10 Good

Simionescu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 2 nights in Dec 2019

8/10 Good

Samir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 1 night in Oct 2019

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Staff
Manuel at reception was fantastic, he was very welcoming, recommend some beautiful villages and also swiftly called me after I checked out to inform me that I had forgotten my jacket in the wardrobe.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
clean and serviceable. facilities all OK. breakfast expensive.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to stay, right in the heart of the city. Only a few miles from the Le Mans 24 hr race track, and museum. The Golf 24 hr Course is only a little way. Many eating places close by, I do recommend the hotel's. Very large menu with numerous eating items for any individual.
Stayed 2 nights in Aug 2019

6/10 Okay

Lisa

Liked: Cleanliness, property conditions & facilities
compact rooms!
location was convenient although somewhat noisy location so heard alot of traffic noise. the room as a standard room was very small which I was very disappointed in Mercure and would consider elsewhere if a deal comes up on a Mercure hotel. the menu choice for dinner was also very disappointing and if i was on a business trip would struggle to find something to eat hence why we travelled outside for a meal. there were not enough chairs to sit outsideon the terrace as a whole group of belgians and french took the area over after a possible trip on a race track so was forced to sit inside for an after dinner drink. these were also very expensive for the size of a Kir!
Stayed 1 night in Aug 2019

8/10 Good

Louisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short drive to the race track
Perfect for the race track, rooms fairly small but serve their purpose. tiny bathroom, but shower fine. one nice thing is the breakfast, its a good breakfast I love squeezing my own orange juice, fresh croissants and continental items, and a few cooked things too. Evening menu a bit limited but the starter Ceasar salad is good, and I had a delicious swordfish steak one night. Outside terrace really nice, all in all, it met our needs and is better than most in the area.
Stayed 3 nights in Jul 2019

8/10 Good

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Anne

Hotel that exceeded expectations
Room was comfortable staff very helpful and parking in hotel grounds good n felt secure Restaurant also very good convenient for 24 hour museum n circuit
Stayed 2 nights in Sep 2018

10/10 Excellent

Caroline

Perfect stop on long journey
Could not fault for the price. Lovely staff, very clean, hot water very comfortable bed, quiet,Substantial nice breakfast choices and easy safe parking
Stayed 1 night in Sep 2018

8/10 Good

Sylvia

A modern, clean and safe hotel
A modern, clean and safe hotel in a convenient location. The staff was friendly, the room spacious and well-equipped, and the bed very comfortable. The bathroom likewise was clean and spacious. The food choices at the restaurant were basic (pasta, fish, meat options) and the food itself okay.
Stayed 1 night in Aug 2018

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expectations met so no disappointments.
Just a one night stay and a late arrival. Check in was quick and managed to get a quick drink in at the bar. Breakfast was the usual continental but was good quality. Staff are friendly and also very helpful.
Stayed 1 night in Aug 2018

8/10 Good

Julie

Nice hotel, good for a stopover
Used as a stop over for one night, was really good, reception staff friendly and helpful, spoke English which saved me having to use my little French. Room quiet comfortable and had good aircon as very hot. Breakfast very good lots of variety.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mercure Le Mans Batignolles
Excellent hotel for a one night stay. We had a standard room which whilst being rather small was adequate for just one night. The room backed on to a timber merchants yard - luckily we stayed on a Saturday night - might be a bit noisy any other day of the week. Very clean,modern hotel. Breakfast was good.
Stayed 1 night in Aug 2018

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stopover hotel on the way to the port from southern France, 15 minutes from motorway. Would highly recommend, lovely buffet breakfast
Stayed 1 night in Aug 2018

6/10 Okay

Jamie, Worthing, UK

Liked: Staff & service
Disliked: Room comfort
Staff lovely, pictures upsell it.
Room was small, bathroom slightly tired. Food was far too expensive and not worth the price. Staff were so only saving grace as they were lovely.
Stayed 1 night in Jul 2018

10/10 Excellent

Fraz, Luton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Fantastic staff, hotel and service.
Stayed 4 nights in Jun 2018

10/10 Excellent

SpringerSpaniel, Yorkshire, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel, beautiful setting.
We had a lovely overnight stay with our dog, this was one of the most pet friendly hotels we have come across as our pet was allowed in all areas of the hotel, lots of grass surrounding the hotel which made dog walking so much easier, the room was lovely had all facilities that we required, e.g. extra pillows, ability to convert some tv programmes to English. Will definitely use this hotel again.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Stayed 1 night in Jun 2018

10/10 Excellent

paul, york uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Nice Hotel and helpful staff, hotel is out of the town centre but was perfect for a one night stop over. Restaurant was good if a little pricey.
Stayed 1 night in Jul 2017

10/10 Excellent

Louisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the race track
If you are at the race track, this is a great option. Really comfy bed, decent room and clean everywhere. The breakfast is excellent. Dinner was nice too, a little under staffed at dinner, the one waiter had to do everything. Nice outside area. Please put music on during meals though!! It was lacking atmosphere!
Stayed 2 nights in Aug 2017
Response from Mercure Batignolles on 11 Aug 2017
Madam, Thank you very much for sharing your experience. We are glad to know that you enjoyed your stay with us and we take your remarks into consideration. We hope to welcome you again if you come back in Le Mans. Best Regards, The front office and staff members

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room, excellent breakfast and wonderful service: left a t shirt which they called to tell us about, and by the time we picked it up later that day they had laundered it at no cost!
Stayed 2 nights in Aug 2017
Response from Mercure Batignolles on 11 Aug 2017
Sir, Many thanks for giving us the best rate! We do our best everyday to make your stay memorable and we are pleased to know that you will remember us and that you appreciated our guest service. Kind Regards, The front office & staff members