We had stayed at the residence in Alpe d'Huez previously. This Reine des Pres wasn't as pleasant but it was great nonetheless. Very friendly staff and amenities made the stay very comforting. Great if you are with a family. We were two couples so one room had a double bed and the other one two single ones joint together which was a bit disappointing. The other bit was that we felt that the jacuzzis could have been a tad warmer as it was cold around the pool area. Other than that, great apartments and a great place to stay if you go to Samoens.
Overall I thought this apartment was very good, the facilities are good with a pool, jacuzzi and steam room, the reception staff were helpful and no hiccups. We got a room for 6 when there was 4 of us because we wanted 2 bedrooms and we knew the 1 bed version would be too small. We were right because although the apartment was modern and the bathrooms were very nice, it was a bit tight, in particular storage is very limited.
The kitchenette had all the basics, although considering there could have been 6 of us there wasn't a casserole dish big enough to make a meal for 6 but this was just small touches that could be improved.
As also mentioned several times wifi is a challenge, our codes never worked and quality is poor. I don't know why hotels that are "premium" or 4/5 star don't include wifi as a basic decent service.
Beds were made on arrival, cleaning is included apart from the kitchen, The free taxi service into town in the evening is a lovely touch. The extras are expensive and not worth it such as 25 euros for some logs to burn, the car park is also very expensive. I used the service for getting groceries delivered on the arrival day which was brilliant. I didn't use ski set for delivery of ski hire since they were 100 euros more than sport 2000 so watch out. Finally, the hotel isn't in any of the centres but is walkable (10 mins) to Foret and putting your skis on to ski into the nearest lifts is really easy and a lovely comfort.
Very helpful reception staff, were not aware of planned late arrival despite this being documented on booking form. We had contacted hotel separately as advised so this was not a problem and they arranged for our appartment key to be left in a key safe at reception as reception is not manned 24hrs. However it proved a little difficult to first of all find the hotel contact details from the booking form and then only a telephone number and no email contact was provided and it took some perseverance to actually get a reply.
Be aware when booking for more than two people that these are appartments sleeping 6-7 with two bedrooms and additional pullout beds in the sitting room. We had a party of four and did not wish to all be sharing one room but by booking two rooms we actually ended up with two appartments!
Traveller from Devon (UK)
Modern ski residence set in the Flaine Forêt district, 100 metres from the ski lifts of the Grand Massif ski area.Bright …More
A good apartment and an enjoyable stay. We eat breakfast in but had other meals out. The kitchen is however well equipped and it would be easy to make simple meals in it.
If you don't fancy the ski in/out option, it is about a 5 min bus ride/taxi ride from the ski lifts and the hotel has a helpful free shuttle service which you can use in the evenings.
The hotel ski shop closes in the afternoon so bear this in mind if you are intending to pick up skis after 1 pm. There is another ski shop which you can walk to and which will collect the skis from the hotel at the end of your stay.
The room has a Nespresso coffee machine so you may wish to pack coffee for this. If not you can buy individual capsule from reception for 70c.
The apartment we booked was a two bedroom that would accommodate six people. One bedroom with a double bed, the second with bunk beds and the living area had a sofa that converted to a cabin bed with a roll out from beneath. The living area was open plan with kitchenette, dining and living area. Although the apartment was a reasonable size with plenty of storage throughout, the furniture is the typical alpine interior of wood that is often found and over the course of the week was lacking comfort, especially the wooden sofa/cabin bed and dining area. We did long for some soft furnishings to sink into.
As comment by others, the pillows could be better and the double bed mattress could be renewed as this sank very badly in the middle.
The complex is a short walk to the centre of town, there is a great Irish bar, Coveys just 5 minutes away which serve amazing home made burgers. It is about a 10-15 minute walk to the express gondola or alternatively there is a free ski bus that picks up outside the complex and runs every 15 minutes. There is a bakery delivery every morning, orders are taken the evening before.
The staff were very helpful and we thought we would miss the 8pm check in but they gave great instructions on what to do on arrival and that the keys and paperwork could be collected from a safe found at the reception door.
The check out process involves an inspection and it is your responsibility to ensure the flat is cleaned. Vaccum cleaners are available.
Traveller from Glasgow
Attractive complex of Savoyard style apartments, one kilometre from the slopes and ski lifts of Le Grand Massif ski …More
Lovely place in a great location the appartmnets had really nice furnishings, the Ski Bus stops right outside and takes only a few minutes to reach the Gondola. The Spa and pool were just as in the pictures and were just what was needed after skiing all day.
Would definately stay again
Situated in the rustic village resort of Les Carroz d’Arâches, the residence is 800 meters from the nearest ski lifts …More
Pocket Guide: Alpes du Nord Le Grand Massif Hotels
A huge area encompassing the ski resorts of Samoens and Flaine, Le Grand Massif is a popular ski destination for families. Childcare facilities are at both resorts. Samoens is a more traditional village than Flaine, but the latter has better facilities. In addition to the slopes, snowboarding, heli-skiing, telemarking, and snowshoeing are popular activities.
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