Breakfast, lunch, dinner served; Modern European cuisine, garden views

Reviews of Novotel Paris Centre Bercy

4 out of 5
Novotel Paris Centre Bercy
85 Rue De Bercy, Paris, Paris

Reviews

8.8

Excellent

Rating 10 - Excellent. 518 out of 1002 reviews" "
Rating 8 - Good. 372 out of 1002 reviews" "
Rating 6 - Okay. 79 out of 1002 reviews" "
Rating 4 - Poor. 21 out of 1002 reviews" "
Rating 2 - Terrible. 12 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Tina, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and friendly staff.
Stayed 4 nights in Mar 2024
Response from RL on 15 Mar 2024
Thank you for reviewing your stay.

8/10 Good

Vytautas

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 3 nights in Feb 2024
Response from RL on 29 Feb 2024
Thank you !

10/10 Excellent

Serigne modou

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnels incroyables aux petits soins, chambre spacieuse je recommande !!
Stayed 1 night in Jan 2024
Response from RL on 17 Jan 2024
Un immense merci pour ce témoignage ! Votre recommandation nous touche beaucoup.

10/10 Excellent

Medgeen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from RL on 9 Jan 2024
Thank you very much !

6/10 Okay

Holly

Travelled with family
Liked: Cleanliness
We stayed here for 1 night. The breakfast was good & the room was clean and functional. Disliked that the bathroom doors didn’t meet & had a big gap so there was a lack of privacy. There was also no room service available.
Response from RL on 18 Dec 2023
Thank you for taking the time to leave a feedback, we are sorry to read that the bathroom set up was not to your liking. We would like to confirm that there is indeed a room service available !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from RL on 11 Dec 2023
Thank you so much for th great rating !

10/10 Excellent

Jodie

Stayed 1 night in Nov 2023
Response from RL on 11 Dec 2023
Un immense merci pour cette superbe notation !

10/10 Excellent

Enhsaihan

Stayed 1 night in Nov 2023
Response from RL on 18 Dec 2023
Thank you very much for the great rating !

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from RL on 19 Oct 2023
Thank you very much for the fantastic rating !

10/10 Excellent

Lisa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very easy to access via metro, area felt safe and there were several dining options around. Hotel bar was great option at the end of a very busy day. Room was clean and front desk was helpful.
Stayed 1 night in Oct 2023
Response from RL on 13 Oct 2023
Thank you for taking the time to share your experience at our Novotel Paris Centre Bercy. We are glad to hear that the area felt safe and you were able to enjoy our hotel bar at the end of your busy day.

10/10 Excellent

abel

Stayed 3 nights in Sep 2023
Response from RL on 18 Oct 2023
Thank you very much for the great rating !

8/10 Good

Thomas, Poughquag

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An Excellent family get away. May not be closing up for some. To the city center, breakfast is a little bit expensive. Don't bother, there's plenty of cafes just outside.
Stayed 3 nights in Aug 2023
Response from RL on 18 Sept 2023
Thank you for your feedback.

10/10 Excellent

Akdes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort Stay
Room was very clean, nice stay it was. The only thing I observe, if there could be hand wash small corner type basen Then it would be more better. Although it is still ok to use toilet and wash your hands in the shower area.
Stayed 1 night in Sep 2023
Response from RL on 6 Sept 2023
Thank you very much for your impressions, we really appreciate it !

4/10 Poor

Sunil

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The air conditioning was not working and had to stay the whole night not being ablw to sleep due to it being very hot. The person at the front desk offered me two fans which was very nice but finding a room with ac would have been better.
Stayed 1 night in Sep 2023
Response from RL on 4 Sept 2023
Thank you for taking the time to leave a review, we are really sorry to read that the AC was not working as much as you would have liked.

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was perfect for us. We loved the location and accessibility to the Metro. Family members all adults in their 30's had a great time in this modern hotel
Stayed 3 nights in Aug 2023
Response from RL on 30 Aug 2023
Thank you so much for your wonderful review !

8/10 Good

Suzana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except the AC .. ot was not getting as cold as the numbers was stating..
Stayed 4 nights in Aug 2023
Response from RL on 23 Aug 2023
Thank you for leaving your thoughts, we are sorry to read that the AC was not cool enough.

10/10 Excellent

Lucy

Stayed 1 night in Aug 2023
Response from RL on 23 Aug 2023
Thank you so much !

10/10 Excellent

Rita

Stayed 2 nights in Aug 2023
Response from RL on 23 Aug 2023
Un immense merci pour cette superbe notation.

6/10 Okay

Mehdi

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The whole hotel from lobby to the rooms was very hot. Not enough Air and it said the room was 19C. But at best it was 26C. There was an odor in the whole hotel and wet floor near our bathroom. Just not very nice. The staff at the front desk were very nice.
Stayed 1 night in Aug 2023
Response from RL on 21 Aug 2023
Thank you for sharing your experience, we are sorry to read that the AC was not cool enough for you. Please let us know right away when something is not satisfying, we can help whilst you are still in the hotel !

10/10 Excellent

Feng

Stayed 1 night in Aug 2023
Response from RL on 7 Sept 2023
Thank you so much !

8/10 Good

Mumtaz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 3 nights in Aug 2023
Response from RL on 21 Aug 2023
Thank you !

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from RL on 4 Aug 2023
Thank you so much for the fantastic rating !

6/10 Okay

Deborah

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from RL on 1 Aug 2023
Thank you for taking the time to rate your stay, we would have liked to know where you felt it was not satisfying.

10/10 Excellent

RONDI

Stayed 1 night in Jul 2023
Response from RL on 28 Jul 2023
Thank you for the great rating !

10/10 Excellent

Jonathan

Stayed 2 nights in Jul 2023
Response from RL on 28 Jul 2023
Un grand merci pour cette superbe notation !

10/10 Excellent

Linda

Gracious personnel throughout. Lovely room. Would definitely stay here again.
Stayed 2 nights in Jul 2023
Response from RL on 24 Jul 2023
What a great feedback to read ! We would love to welcome you again.

8/10 Good

Beryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Squeeze Into a Room at Novotel Paris Centre Bercy
Stayed 1 night in Jul 2023
Response from RL on 24 Jul 2023
Thank you !

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and clean hotel. Not in a central location (unless you are seeing something at the Accor Centre next door).
Stayed 1 night in Jul 2023
Response from RL on 24 Jul 2023
Thank you so much for the lovely feedback !

8/10 Good

Zhanna

Travelled with partner
Liked: Cleanliness, staff & service
Sometimes we stay at the Hotel as it close to the Subway.It is really convenient. The hotel is a typical Novotel. We had everything we needed.
Stayed 2 nights in Jun 2023
Response from RL on 22 Jun 2023
Thank you for your review, its is much appreciated !

10/10 Excellent

Patrice

Stayed 1 night in Jun 2023
Response from RL on 9 Jun 2023
Un immense merci pour cette superbe notation !

8/10 Good

Subramoney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from RL on 19 May 2023
Thank you for rating us !

10/10 Excellent

Livia, Weehawken

Travelled with family
Liked: Cleanliness, property conditions & facilities
Excellent
Stayed 5 nights in Apr 2023
Response from RL on 10 May 2023
Merci beaucoup pour cette superbe notation !

6/10 Okay

doris

Liked: Cleanliness
Disliked: Amenities
Stayed 2 nights in Apr 2023
Response from RL on 3 May 2023
Thank you for rating your stay, we would have liked to know what was not satisfying to understand that rating.

6/10 Okay

david

Travelled with family
The hotel is clean however the bed was so hard and pillows felt like sleeping on balloons. None of us slept well. Area is ok. Bercy village about 10-15 min walk is fun.
Stayed 2 nights in Mar 2023
Response from RL on 29 Mar 2023
Thank you for letting us know about your thoughts, we are sorry to read that our mattresses & pillows were no to your liking .

6/10 Okay

Sarah

Liked: Cleanliness, property conditions & facilities
Staff was ok and the room was very very small. Hard to fit a family of four comfortably.
Stayed 1 night in Mar 2023
Response from RL on 23 Mar 2023
Thank you for your feedback, we are sorry to read that our 25m² room was not up to your liking

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was newly designed for today's world
Stayed 4 nights in Feb 2023
Response from RL on 22 Feb 2023
Thank you so much for your great feedback !

10/10 Excellent

BENOIT, Venice

Stayed 1 night in Jan 2023

2/10 Terrible

Naren

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2022
Response from RL on 24 Oct 2022
Dear Guest, we are really sorry to see the poor rating, we would have liked to know what was not right during your stay.

2/10 Terrible

Satbeer

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Worst experience of staying at a hotel in 40 yrs of life. Manager Lydia is an awful terrible ignorant rude racist lady who will go an extra 100 miles to make your life hell. She did it for us. We confirmed before arriving that we could leave our luggage at hotel and they said only if we booked a night stay on return date. We did it. She blatantly refused keeping our luggage despite knowing my family with 2 small kids was running against time to catch international train. Even in saying no to our luggage she was so rude and abusive. She has no manners. In fact I could tell she was deriving pleasure in making our lives difficult. She has no understanding of hotel industry politness - even if you are saying no pls say politely..and on top of it she is in leadership role so ofcourse her subordinates will learn her great skills. I cancelled all my subsequent Novotel bookings and will urge all my near and dear ones to stay away from this hotel chain..I have lodged official complain with management against her and will pursue this issue until an action is taken. Lydia you have a special place in hell waiting for you. You think ruining people’s day is your pleasure activity- wait until its your turn
Stayed 3 nights in Oct 2022
Response from R L General Manager on 31 Oct 2022
Sir,We never keep anyone's luggage more than 48h. We can understand that having your request refused is frustrating, however nothing will ever justify the tone, the words, the insults… Your message speaks for itself.Have a nice day.

10/10 Excellent

shalini

Travelled with family
Liked: Room comfort
Stayed 3 nights in Oct 2022
Response from RL on 10 Oct 2022
Thank you so much for the superb rating !

10/10 Excellent

Patrícia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent! The room was very clean! And the staff was super friendly, both with kids and grown-ups! I will definitely go back when in Paris!
Stayed 2 nights in Sep 2022
Response from RL on 10 Oct 2022
Thank you so much for your lovely feedback, it is fantastic to read ! We will share it with the team !

10/10 Excellent

Marcus

Stayed 1 night in Aug 2022
Response from RL on 7 Sept 2022
Thank you so much for your great rating !

10/10 Excellent

Suzette

Stayed 2 nights in Aug 2022

10/10 Excellent

Guoqiang

Stayed 1 night in Aug 2022

8/10 Good

Graeme

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For our layover in Paris we wanted to be near la Gare de Bercy, from which we were continuing on to Burgundy the next day. The Novotel Paris Centre Bercy was very comfortable and perfectly situated.
Stayed 1 night in Aug 2022
Response from RL on 22 Aug 2022
Thank you very much for your nice feedback , we appreciate it !

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Air conditioned
Conveniently located hotel, with air conditioning, which is a rare commodity in France. Very helpful staff.
Stayed 2 nights in Aug 2022
Response from RL on 15 Aug 2022
Dear Suzanne, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude Cleaning staff
There were blood stains on the wall. The cleaners were rude.
Stayed 3 nights in Jul 2022
Response from RL on 8 Aug 2022
Thank you for your feedback, we are sorry to read about the staff attitude, it will be reviewed with the team. Regarding the tiny splashes on the wall, it was paint splashes.

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet with double glazing. Perfect air conditioning that was not loud. Excellent breakfast. Good for families. Not the most charming area but close to metro and groovier areas are only about 30 min away on foot.
Stayed 1 night in Jul 2022
Response from RL on 8 Aug 2022
Thank you so much for the great feedback, we really appreciate it !

10/10 Excellent

Nicolas

Stayed 1 night in Jul 2022
Response from RL on 2 Aug 2022
Merci pour cette très belle notation !

8/10 Good

Shadi, Irvine

Stayed 3 nights in Jul 2022