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Reviews of AC Hotel Ciudad de Toledo by Marriott

4 out of 5
AC Hotel Ciudad de Toledo by Marriott
Carretera de Circunvalacion, 15, Toledo, Toledo

Reviews

8.4

Very good

Rating 10 - Excellent. 180 out of 408 reviews" "
Rating 8 - Good. 152 out of 408 reviews" "
Rating 6 - Okay. 60 out of 408 reviews" "
Rating 4 - Poor. 8 out of 408 reviews" "
Rating 2 - Terrible. 8 out of 408 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thalía was very courteous and informative during our check in.
Stayed 1 night in Mar 2024

4/10 Poor

Efrain

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Restaurant was not open. No room service available. Gym equipment broken and/or unusable. Views were great.
Stayed 2 nights in Dec 2023

10/10 Excellent

HUGO, Georgetown

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Toledo. What made it special was the friendly staff, fast check in, and the bus that stops in front of the hotel that takes you to the center of town.
Stayed 1 night in Dec 2023

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La calidad Marriot en la colonial Toledo
Con el atractivo de su ubicacion en Toledo, no se dispuso de quien nos apoyara con nuestro equipaje y un poco retirado de los atractivos turisticos de la ciudad. El personal de recepcion muy amables y con apoyo de como tener nuestra mejor logistica.
Stayed 1 night in Oct 2023

6/10 Okay

Emeric

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
Good: the receptionist was very nice and helpful. Nice view from the room; quiet; good parking. Not good: towels were not clean - found someone’s hair in one of them; the floor was super dirty; the toilet seat kept moving when you sat on it; the bathroom looked like it had seen better days. Definitely not a four star hotel.
Stayed 4 nights in Oct 2023

8/10 Good

Alun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An enjoyable stay
Overall we enjoyed our 2 nights here. The room was clean but the patio needed a good brush. The prices for the mini bar and hotel bar were very competitive, unlike many hotels! Perhaps reception could volunteer information about bus times (the stop is right outside the hotel). It is a good 35 minutes walk into the old town so the bus is needed on hot days.
Stayed 2 nights in Oct 2023

4/10 Poor

Norman

Disliked: Cleanliness, property conditions & facilities, room comfort
Tired hotel
Tired property. Mild around shower screen and around bath. Felt unclean. If we had booked for more than one night we would have moved to another hotel.
Stayed 1 night in Oct 2023

10/10 Excellent

Zongli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel and service, I like it very much.
Stayed 3 nights in Oct 2023

10/10 Excellent

Glenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property while not close to town is a short taxi ride away. Great staff, service and breakfast was the best we’ve had so far this trip. Highly recommend.
Stayed 2 nights in Oct 2023

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 3 nights in Sep 2023

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Sep 2023

10/10 Excellent

Roy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
great if a wee bit expensive
Stayed 1 night in Sep 2023

10/10 Excellent

Niall

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff in a quiet area
Stayed 2 nights in Aug 2023

10/10 Excellent

Ihor

Stayed 2 nights in Aug 2023

10/10 Excellent

Miss M S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view, service. Hospitality great 👍
I have a perfect stay at this hotel. The staff and service was great. The third view from my room was marvellous and breathtakingly beautiful. Thank you.
Stayed 4 nights in Jul 2023

2/10 Terrible

alfonso

Stayed 1 night in Jul 2023

10/10 Excellent

Otsuki

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel with the best view of the city of Toledo. Room facilities seemed a bit dated.
Stayed 2 nights in Jul 2023
Response from Javier M. | Front Desk on 20 Jul 2023
Dear Otsuki,Thank you very much for share your comments about your stay in Toledo.We are thrilled to hear that you had a highly enjoyable stay with us.We hope to have the pleasure of welcoming you back to AC Ciudad de Toledo.best regards

10/10 Excellent

Ibai

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful
Stayed 1 night in Jun 2023
Response from Ana Moreno on 26 Jun 2023
¡Muchas gracias!Esperamos que haya tenido buena estancia.

8/10 Good

Fernando

Stayed 2 nights in Jun 2023
Response from Javier M. | Front Desk on 14 Jun 2023
Estimado Fernando,Muchas gracias por haber tomado unos minutos para valorar su estancia en AC Ciudad de Toledo.Ha sido un placer poder atenderle personalmente durante su estancia en nuestro Hotel.Esperamos poder volver a recibirle en un futuro próximo,Reciba un cordial saludo.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at the AC Hotel Ciudad de Toledo was more than I expected. Our room had an old world charm with an incredible view of the old city of Toledo. The hotel is within an easy walking distance to the center of the city. The staff could not have been more pleasant or helpful. The hotel has parking on site and offer breakfast (😊).
Stayed 2 nights in May 2023
Response from Javier M | Front Desk on 27 May 2023
Dear Mary,Thank you very much for your amazing review after your stay in AC Ciudad de Toledo.We are very proud to know that the Hotel and our service helped you to have and unforgettable stay.I hope can welcoming you very soon in Toledo!

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities
AC did not work properly and was extremely noisy. Everything else was very good
Stayed 1 night in May 2023
Response from Javier M on 17 May 2023
Dear Chris,Thank you very much for choosing AC Ciudad de Toledo by Marriott for your stay in Toledo.We appreciate your time in answering the questionnaire and valuing your experience.We will pass your feedback to all the departments involved to improve and work on offering an excellent service.We look forward to welcoming you again in the future.

10/10 Excellent

Cristina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!
Stayed 2 nights in May 2023
Response from Javier M. | Front Desk on 9 May 2023
Estimada Cristina,Muchas gracias por haber tomado unos minutos para valorar su estancia en AC Ciudad de Toledo.Sus comentarios y valoraciones son vitales para nosotros, pues nos ayudan a seguir implementando un servicio a la altura de sus expectativas al mismo tiempo que nos permite detectar oportunidades de mejora.Fue un absoluto placer poder darles la bienvenida durante su estancia en AC Ciudad de Toledo.Esperamos poder volver a recibirles en un futuro próximo en nuestro Hotel.

10/10 Excellent

Lilly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a few hints
room was small, would like a non slip mat in the bath tub, staff was excellent
Stayed 2 nights in Mar 2023
Response from Javier M. | Front Desk on 21 Mar 2023
Dear Lillly,thank you very much for the great value you have provide to your stay in our Hotel.We are pleased to know you have enjoyed a nice stay in Toledo. Wishing to welcoming you very soon!kind regards,

10/10 Excellent

Lorne

Travelled with partner
Liked: Cleanliness, staff & service
Great room with view a little far out wish there were more restraints around
Response from Javier M | Front Desk on 16 Feb 2023
Dear Lorne,Thank you very much for review your stay in AC Toledo!We are glad that your stay with us was pleasant.We look forward to seeing you again.Best regards,

6/10 Okay

William

Business traveller
Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2022

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful property

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful views
Lovely comfortable room with an excellent balcony area
Stayed 2 nights in Sep 2022

2/10 Terrible

Dawn

Liked: Room comfort
Disliked: Staff & service
Ok but don’t want to know after you leave
It was ok. I left a bag behind with all my cardiac medication and my husbands mobile phone. I rang as soon as I realised. I aske if it could be posted to my present hotel as I am not well enough to drive. I was told I have to arrange. I have tried 4 companies. The Correos in Calafell asked them to send they refused I have offered to pay in advance
Stayed 1 night in Sep 2022

8/10 Good

Geoff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely views
Amazing view of the old city of Toledo frim the bar and restaurant. Felt a little tired, bathroom needs updating but overall very good room. Staff extremely helpful and pleasant. Continental breakfast excellent, lovely pleasant breakfast room. Would definitely stay again.
Stayed 1 night in Aug 2022

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very well positioned with great views of the city. The only downside was that the restaurant closed for dinner from a few days before we arrived.
Stayed 1 night in Jul 2022

10/10 Excellent

Patricia A

Stayed 1 night in Jul 2022

8/10 Good

Myrna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Farther from downtown Toledo. However right next to one of the hop on hop off stop. Room felt outdated and we were give twin beds for a couple. Not sure if I would choose to stay there again. However, if it’s the only choice, it’s ok
Stayed 1 night in Jun 2022

10/10 Excellent

Tam

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
I don't expect how wonderful is this AC hotel. The staff is friendly, the room is super clean. I stayed in the room has the terrace . The view is fantastic 👌 wonderful!
Stayed 4 nights in May 2022

6/10 Okay

Vanesa Liana

Liked: Cleanliness
OK stay
We paid for a room with a view, but the view was very limited, through a tiny window. No electrical or USB outlet near bed. Limited staff and offerings in restaurant. Small room . Great breakfast at great price. No difficulty parking
Stayed 1 night in May 2022

8/10 Good

Behdad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Furnitures are old and have large spots I didn’t sit on them just use the bed
Stayed 1 night in May 2022

10/10 Excellent

Susan

Stayed 1 night in Feb 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
A great hotel and excellent service. A reasonable walk into the Old city.
Stayed 1 night in Jan 2022

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Clara S. - Front Desk on 29 Dec 2021
Dear Thomas, Thank you very much for taking the time to share your experience at our hotel. We are glad to hear that you enjoyed your stay and the treatment you received. We look forward to seeing you again.

4/10 Poor

Ramona, Oakland

Travelled with family
Disliked: Staff & service, amenities
Rude staff and not worth the value
Stayed 1 night in Nov 2021
Response from Clara S. - Front Desk on 29 Dec 2021
Dear Ramona, Thank you very much for taking the time to share your experience at our hotel. Your opinion helps us to improve. Kind regards,

8/10 Good

LUIS, Bogota

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
No glasses or amenities in the room
Stayed 1 night in Nov 2021
Response from Clara S. - Front Desk on 29 Dec 2021
Dear Luis, Thank you very much for taking the time to share your experience at our hotel. Your opinion helps us to improve.

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, great views. Good breakfast, and very friendly.
Stayed 1 night in Oct 2021

10/10 Excellent

Joon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place with beautiful views. It’s located within 15 minutes walking distance from the city. Great service. Staff is very nice and friendly.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Room comfort
The view from the Hotel is worth spending a night or two.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Chef Ruben here at the AC Cuidad Marriott is magnificent. He transmit his culinary art to palatable delights. The staff is very friendly and helpful, the hotel is very clean. The particular room we stayed in, although clean needed to be updated as the bathroom granite countertop is old, worn and cracked. One would expect more from a Marriott Hotel.
Stayed 2 nights in Oct 2019

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room but noisy plumbing. The location is very good.. removed from the noisy inner city. View rooms not as stunning as pictured. There was a lg power pole obstructing our view. The price was very fair for this location.
Stayed 1 night in Sep 2019