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Reviews of Vasia Resort & Spa

5 out of 5
Vasia Resort & Spa
Sissi Lassithiou, Sissi, Agios Nikolaos, Crete Island

Reviews

8.4

Very good

Rating 10 - Excellent. 44 out of 100 reviews" "
Rating 8 - Good. 40 out of 100 reviews" "
Rating 6 - Okay. 10 out of 100 reviews" "
Rating 4 - Poor. 4 out of 100 reviews" "
Rating 2 - Terrible. 2 out of 100 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Lucy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great time
The hotel was clean and beautiful and rooms great size. The entertainment was unfortunately terrible apart from one guy who did the table tennis there was no active promotion of activities and the ones that did run weren’t set up well one member of staff just set up then sat on her phone and let the guests crack on One of the bar staff was totally rude and inappropriate giving underage teenagers shots even questioned my 13 year old why he didn’t want alcohol on holiday but it was only her all the other staff were great Biggest issue is lack of shade there is none the umberellas didn’t do their job and definitely need updating Sissi is a beautiful place
Stayed 7 nights in Aug 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2022
Response from Vasia Resort & Spa on 25 Jul 2022
Thank you for taking time to send us a review We are looking forward to welcoming you back to one of Vasia Hotels

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location, right on the sea. The local bay was gorgeous. There was a good variety of pools - some active, others quiet. The food was absolutely delicious and we loved the all inclusive option. But the best part was the staff. Shout out to Andy, Antonia, Manod and Manolis… these guys made it for us. This break was exactly what we needed.
Stayed 9 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff very friendly and helpful! I had a private swimming pool, but there were plenty others wherever you wanted. Healthy delicious food. Would strongly recommend using spa, after every session I felt revitalised and 10 years younger, staff in a spa very caring and kind.
Stayed 12 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and friendly staff. Great location near the sea.
Stayed 7 nights in Oct 2020
Response from Eleni Ioannidou on 5 Nov 2020
Thank you for your kind comments and your positive review!!!

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities, room comfort
Good facility, service not ok
Spacious hotel with pool close to the shore in a beautiful little village! Most of the restaurant staff was not really friendly nor customer-minded, petty...
Stayed 2 nights in Oct 2020
Response from Eleni Ioannidou on 5 Nov 2020
Dear Peter, Thank you for your positive rating ! Your comments will be notified to Restarant's Manager. Kind Regards Eleni Ioannidou

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020
Response from Eleni Ioannidou on 5 Nov 2020
Thank you for your positive rating !!!!

8/10 Good

Milton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good return for the price
Staff very helpful and kind. Room was very clean. But, i dont really think it's a 5 star hotel. The breakfast wasnt a highlight, the same each day. Must say a good word about the GYM. great
Stayed 5 nights in Sep 2020
Response from Eleni Ioannidou on 5 Nov 2020
Thank you for your positive rating and your comments! Kind Regards Eleni Ioannidou

10/10 Excellent

Jimi, Manchester

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Well run, clean place in good location with friendly and helpful staff.
Stayed 8 nights in Aug 2020

10/10 Excellent

Verified traveller

Stayed 6 nights in Aug 2020

8/10 Good

Quin, UK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at vasia resort even with the covid restrictions in place. Olga was particularly helpful explaining the regulations & informing us of the happenings around the resort, even gave us a complimentary a la carte meal even though we were only staying for couple days. Good selection of food during meal times, severs are bit too gemerous with the portions (due to covid food at buffet is served). Especially liked the fresh squeezed orange juice during breakfast & the selection of food & ice cream at the snack bar. They also have a free shuttle service to a beautiful sandy beach but we also enjoyed the swimming experienced at the port next to the resort. The only thing lacking was an entertainment program, probably due to covid, but they had a kids club to keep kids entertained & the odd yoga, voleyball. Overall a lovely experience but wouldn't classify it as 5star, but got a good deal through expedia so well worth the price
Stayed 5 nights in Aug 2020

10/10 Excellent

ricki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay with fantastic pools
Stayed 8 nights in Aug 2020

8/10 Good

Alan, Radlje ob Dravi

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good and clean property - a bit outdated rooms - but spotless clean . Food in All inclusive was good . Many pools in complex .
Stayed 5 nights in Aug 2020

10/10 Excellent

Alan, Slovenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort with good service ! Room that we got was a bit outdated - but spotless clean . Many pools inside this resort , good bar service , kind and polite staff ! All food is buffet style - eat all you can - but was served behind a glass wall - due to covid-19 prevention measures - what we like ! Resort was working on 1/3 of its regular capacity ( August 2020 ) - and atmosphere is really enjoyable and chill ! Great for a quiet covid time vacation ❤️🇬🇷🇬🇷 What is a little bit frustrating are just food begging cats and dogs outside - inside outdoor seating area of main restaurant . For me was not so disturbing - but for my friends was this a huge negative thing !
Stayed 5 nights in Aug 2020

10/10 Excellent

Alan, Slovenia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great resort with good service ! Room that we got was a bit outdated - but spotless clean . Many pools inside this resort , good bar service , kind and polite staff ! All food is buffet style - eat all you can - but was served behind a glass wall - due to covid-19 prevention measures - what we like ! Resort was working on 1/3 of its regular capacity ( August 2020 ) - and atmosphere is really enjoyable and chill ! Great for a quiet covid time vacation ❤️🇬🇷🇬🇷 What is a little bit frustrating are just food begging cats and dogs outside - inside outdoor seating area of main restaurant . For me was not so disturbing - but for my friends was this a huge negative thing !
Stayed 5 nights in Aug 2020

2/10 Terrible

Kedma

Travelled with group
Disliked: Property conditions & facilities
Bland, Boring, Below Standards. NOT FIVE STAR!!!
It was supposed to be an experience of a lifetime. Two best friends visiting Crete. I did all the right research and chose Vasia Resort as it stated it was a 5 star resort. Nothing is further from the truth. Since my reviews are always objective here is the Pros and Cons Pros: 1. The lobby of the resort is gorgeous 2. They had us in a beautiful villa with a downstairs room overlooking our own mini pool and upstairs overlooking the balcony 3. The resort is situated in a nice village that you can walk around and see shops. There is a supermarket across the street. 4. I did enjoy the SPA facial. That was good. Cons: 1. I booked the resort only to learn afterwards that the 5 restaurants they boast on the Internet was not available in November as its their winter season. Huge disappointment 2. It was buffer style banquet and each day was the same food with no variety - The coffee and tea was always lukewarm - The foods were never hot - always lukewarm - The food was extremely bland - The bananas were frozen - The bacon tasted like rubber - No specials of the day. IE. Omlette or pancakes... 3. Cats were running around the entire resort. The resorts reasoning is that the customers feed them but it was awful. I have never been to a five star resort where cats were everywhere 4. Internet was so bad that I had to go work in the front lobby. I never figured out the Internet 5. The SPA. - Closed on Sundays - They do not used sheets on the massage tab
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
The hotel is amazing. Staff are so friendly and the food is beautiful. Everything is so clean and precise. I can’t fault it. Second visit this year and plan a third next year! Can’t recommend it enough. Sisi is a quiet place but a taxi to Hersonissos is worth it should you want night life. Sisi and this hotel is so relaxing, love it here!
Stayed 11 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2019

10/10 Excellent

Jaclyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Getaway at Unbeatable Value!
My husband & I stayed 2 nights (way too short) at Sentido Vasia. We chose the all-inclusive option and were pleasantly surprised at the cleanliness, resort size, F&B options, service and location of the resort for an unbeatable price. The food options are plentiful, although it could be repetitive after a while. The drink options are satisfactory, with local Cretan beer, red/white house wine, soft drinks, & a decent assortment of liquor for mixed drinks. The service is EXCELLENT - everyone is so friendly, attentive, and quick to help. We received a free upgrade to a huge 2 BR suite with our own semi-private pool, which was lovely to have for some peace & quiet R&R. Note that we did rent a car from Heraklion Airport to drive ourselves to the resort and back (~30 min each way). We also left the property our 2nd day to go to Agios Nikolaos & Voulisma Beach. In all, we spent about 1.5 days on the resort property in the pools, eating most of our meals, and enjoying relaxing nights. 2 callouts - we were not provided with a map of the property and didn't discover parts of the resort until our 2nd night there. I realized right when we were checking out that the spa menu has a map of the resort, which would've been helpful on Day 1. The biggest pain point is that (being in Europe/Greece) smoking is allowed everywhere outside. I was 5 months pregnant and we had to make an effort to move around during pool & meal times to avoid smokers. All in all, we had a wonderful time!
Stayed 2 nights in Sep 2019

10/10 Excellent

Andre, Oxford, UK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The General Manager took a personal interest in ensuring we and other guests were happy with what was on offer and was quick to assist with and resolve any concerns.
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect space for our family. Good selection of food and drink. Very family friendly.
Stayed 7 nights in Jul 2019

10/10 Excellent

Hardeep, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place, people, food, drinks, pools, entertainment & location...!! We couldn’t have asked for a better holiday destination. The staff is Greta and always ready to assist. The location of this hotel is beautiful, a quiet village with a vibrant atmosphere. “Everybody knows everybody.” The beach isn’t sandy, but stony, but a 5 minute drive takes you to Potamus beach which is beautiful & picturesque. The abundance of food & flowing of drinks, leaves little to the imagination. Great variety in all buffets & there are snacks at tea time too like hotdogs etc. Lots of entertainment & a selection of swimming pools that would leave Tom Daley shy for choice.! All in all, a wonderful place that we would love to visit again & again. My 10 year old daughter loved it too and that’s the trophy for me. Lots of excursions can be booked from the neighbouring offices, at a very good price. We went to Santorini on a Catamaran for a day trip, which was amazing.
Stayed 5 nights in May 2019

8/10 Good

Liz, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for family, good location
The hotel had great pool areas, never over crowded and not a problem getting a sun lounger as always plenty spare. Our family room had two seperate bedrooms and a living area and was perfect for a family of 5. There was a Nice shady area to sit outside in the morning for breakfast and the food was a good standard. We chose to eat out several times and enjoyed excellent seafood. The hotel was in a good location, we enjoyed walking into Sissi and exploring the surrounding area by car.
Stayed 7 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel - not 5* & not as described on Expedia
Misleading Expedia description. Paid more for suite as described as lounge with sofa, but actually separate room with 2 unmade beds and a minibar only stocked with water despite being all inclusive. Had to pay extra to have other drinks put in the minibar. Toiletries hardly designer as described. Little privacy on balcony and walls thin so if next door have lively children or bellowing voices you will hear them. Can’t close balcony door from the outside which means mosquitoes etc can get in. Relieved not to have booked room with a pool as they were on a shared terrace and have no privacy outside on the balcony or pool at all. Definitely not 5* as described. Hot drinks in room consisted of Nescafé sachets and cheap tea bags chucked on a tray by the kettle. Dressing gowns and towels were tired and frayed. Cocktails on all inclusive not ‘nice’ cocktails, think Cuba libre (rum and coke) and tequila sunrise (tequila, still Fanta from a post mix gun and grenadine). Hotel was very close to many other bars, restaurants and shops. The beach involved a climb over some rocks. Breakfast, lunch and dinner buffets had a good selection and always something for everyone, though more meat off the bone would be good (ie chicken breast, steak, pork chops, etc not already covered in some kind sauce). Always some kind of food available so never go hungry, and hotel in general was well kept and clean with pleasant staff. Would go again but wouldn’t book a suite and might even go half board.
Stayed 14 nights in May 2018

8/10 Good

Terry

Liked: Cleanliness, staff & service, room comfort
Relaxing break
Went here with my Wife for a relaxing week to escape pressures of work. The trip achieved exactly that. We stayed in the rooms with the row of small private pools which was a nice touch. Unfortunately there is no view at all from the windows/balcony of these duplex apartments. Daily maid service was unexpected but welcome. All inclusive is of a good standard but as with many such arrangements got repetitive after 2-3 days. There are local supermarkets, restaurants and bars but Sissi is a relatively quiet small town. Short ten minute stroll to the nice little harbour for the occasional off site meal. Staff all friendly and very helpful. Some drinks/beers in the room mini fridge would be a welcome addition.
Stayed 7 nights in May 2018

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service from the hotel staff. Very comfortable stay in a very nice hotel.
Stayed 7 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 7 nights in Oct 2017

8/10 Good

Anna, Chipp, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chilled hoilday
Good location, near to small town with pretty harbour, shops and restaurants. Large hotel with plenty of pools. Food varied and delicious. Lovely staff and friendly but not pushy entertainment staff. Rooms clean, comfortable with plenty of space. Two onsite restaurants with lovely food (bookable in advance).
Stayed 14 nights in Sep 2017

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Solo Traveller
Very disappointed and not a five star standard or ambience. Not impressed with the Spa and charging guests 50 Euros for the heated pool. Not for solo travellers. Busy and noisy with families and animation events. Some staff were friendly and helpful, especially on reception. Excellent location. Sissi is beautiful.
Stayed 2 nights in Sep 2017

6/10 Okay

Jane, Manchester

Liked: Cleanliness, staff & service, room comfort
Not a 5 star experience
The hotel staff were excellent - friendly , polite and helpful. The food was average at best and often luke warm due to standing in serving bowls. Menu lacked variety with no wow factor at all. The entertainment team were poor. There were some activities but no effort or enthusiasm shown by the team , hence by the holiday makers. The evening shows were embarrassingly poor. There are only a couple of the bars open in the evening with no atmosphere what so ever.
Stayed 7 nights in Sep 2017

10/10 Excellent

James, Hampshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, good service, good food and pools.
Fab hotel with excellent pools. The food was great and the two bed apartment was brilliant. Sissi is great location with lots to offer. I would thoroughly recommend this hotel.
Stayed 14 nights in Aug 2017

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vasia spa in sisi
Great hotel with great service, look out for Chrissy in animation, fabulous lady
Stayed 7 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel in a small town overlooking the Sea
We have just returned from a fabulous holiday in the little town of Sisi on the Malia Penninsula in Crete. Our hotel overlooked the Sea and although it was bigger than we first thought it was very personal. The staff were lovely and couldn't do enough for us. It was all inclusive with a wide variety of food to choose from. The room was clean and of a good size and really comfortable, everything worked perfectly. The entertainment team were wonderful and you could join games, exercises and entertainments if you wished to both children and adults alike.
Stayed 9 nights in May 2017

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel
Good hotel. Staff great and courteous. Food decent but snacks need improving. Facilities decent with good kids club
Stayed 14 nights in May 2017

10/10 Excellent

Dimitrios

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
We had a great stay! The hotel was amazing very clean and comfortable. People were friendly and very helpful and very quick to fix any problem! Breakfast was great and the only think was that the dinner buffet could be better in taste i believe. We ate a lot of different food and there where a great variety really to choose from, but it was pretty much average in taste. If you have time to spent there you really need to rent a car to discover around a really beautiful island, The Village where the hotel is located is nice but nothing special but many other great places are around a short drive. I would definitely recommend that Hotel to anyone.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel
brilliant , clean and tidy , food was amazing ,staff were all friendly and eager to help

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly hotel
2nd stay at this hotel and both times have been great. Staff are very friendly and helpful. Plenty of available sun loungers around all the pools. Very slippery tiles around main pool so need to be careful. Food in buffet restraunt is excellent with so many choices. Nice local beach for both swimming and snorkling with a shuttle bus provided by hotel.

10/10 Excellent

Puneet, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious stay with family
The family room was large with 2 roll away beds for kids. Bathroom was large with both shower and bath. Duvet was luxurious with 90% goose down. Complimentary shuttle to the main centre was useful. Pool was nice but would have liked for sauna etc to be complimentary as well. Curtains were slightly dated with a few hooks missing which let lights in at sunrise. Food was great and the view from the Premiere restaurant was breathtaking.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Wouldn't return, just ok not great

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Lynne, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel and service
We stayed here in June and enjoyed it so much we booked again for October. Even better this time as the weather was not too hot. Usually when you visit a second time its not so good but in this case it was even better. The staff as usual were pleasant and helpful. Thanks for a great stay.

10/10 Excellent

Clare, Surrey UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
September holiday in Crete
A very well run and lovely hotel to stay. Room was very comfortable and food excellent. Lovely pools and. Other facilites. Staff very friendly and helpful. Highly recommended.

8/10 Good

Peter watson

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
poor hotel in any category
To summarize- nothing which was promised was delivered. we were so angry with the attitude and the fact that the photos on the internet didn't resemble, in any way, the reality, that we checked out after 1 hour, and booked 2 rooms in another hotel

8/10 Good

Dawn, Devon, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic quality hotel but atmosphere is butlins
The two bedroom apartment was superb Very narrow spiral staircase.. So not suitable for everyone, but we liked it. All inclusive was good. Large variety of dishes. We were confused by the 5 star quality of rooms, foyer etc, in comparison to the outside feeling which was much more like Butlins. Very loud around pool.. Not what we expected.

4/10 Poor

pam, uk

Liked: Staff & service
Disliked: Property conditions & facilities
Regular 5 star traveller
not a 5 star bottom 4 maybe. Didn't have simple things like toiletries slippers dressing gowns thought this was a norm in 5star hotels. we had a deluxe suite hate to see what the standard rooms where like nothing deluxe about this or any other part of the hotel Cant fault majority of staff but did have a few miserable ones.The manager was very helpful in every way made our stay very welcome. internet is not wifii in rooms as made out on advert and is very slow in the reception area. There is not much happening around here if you are active and want to visit places do something this isn't really the hotel for you. Indoor pool can only be used at a charge of £40 per usage. there is no hot snacks during the day only could sandwiches some cake ice-cream and melon. The hotel is for families with little kids not for adults or teenagers. the swimming pools are full of kids jumping in and out just not the place for a quiet swim

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very helpful !!
Everything went well !! Just what we required in Crete !!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good

8/10 Good

Vitaliy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Sep 2023